Will never return here Ordered online for a pick up and you get the short stick. You can see here how much protein you get in a chicken bacon ranch. Are all jimmy John's this way? No problem with the employee interaction, there really wasn't one since I just went in and picked up a bag and left. I didn't look around so I didn't notice the cleanliness of the place. Tell JJ.com will hear about the quality as well. read more

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Absolutely no hand washing.. Observed manager counting the till to switch the till..afterwards did not make any attempt to wash hands.. Also person who made my sandwich just put gloves on without washing hands first.. Wa state law says hands to be washed first before gloves.. Food borne illness is not a joke joke..wont go back.. Also when I called the next day to talk to Dave the manager about this he was very condescending and rude to me.. read more

Always grateful for the team here at Bothell Jimmy John's! Thank you Bethany for your incredible customer service. The Catering order for 48 sandwiches was incredible. Love the atmosphere in the store as well! read more

Jimmy John's - Delis Near Me - Bothell, Washington

My online order was prepared quickly and was tasty. The store was clean. Service was a bit rushed, but staff member was training a new hire, and seemed rushed and flustered. read more

Only 2 slices of turkey on the Turkey Tom. It's basically a lettuce sandwich with the turkey as a condiment read more

Jimmy John's - Turkey Tom - would you like turkey on your lettuce sandwich? What a rip off - Delis Near Me - Bothell, Washington

I've always enjoyed Jimmy John's but this particular one I will never come back to. There were 2 what appeared to be Asian and a White guy working. They were playing rap music which contained curse words including the 'N' word, the 'F' word, the 'P' word while minors and people of color present. It was offensive and somebody needs to be held accountable and this should never be allowed. This took place on 7/13/25 @ 2:30pm. read more

Don't eat here! I ordered a sandwich with extra veggies. They literally don't give you anything on your sandwich. If you go to any Jimmy John's that is not Bothell or Kirkland, you'll get a sandwich twice the size! Restaurant is clean but when you go in you can tell nobody is happy working there. Not one person said hi, I had to speak up to tell em why I was there. There's an old adage about give em the pickle when it comes to customer service. I didn't get a pickle. I won't be back to this store. I'm pretty sure there is a management problem here. read more

Jimmy John's - This is what they call extra veggies on an #17 Ultimate Porker. NOT! Gimme that pickle JJ!! - Delis Near Me - Bothell, Washington

The service was great. Quick. The cashier was super nice when I forgot to get a receipt and she created a new one for me. 5 stars for that. I got the tuna lil John with chips and drink. The size of the lil john was perfect for me. They have their own brand of chips which I didn't know about before instead of the national brand chips. Got the bbq flavor. Pretty salty, prob skip that next time and go with one of the cookies. I didn't get to try the cookie this time. Parking was easy. They are on the end of the mall around the corner from QFC. read more

I ordered Jimmy John's for lunch today. I ordered via the JJ app. When my sandwich was delivered .. it was the wrong sandwich! They sent me a lil John which is a skinny version of a regular sandwich. I called the store and he said .. " no we sent the correct sandwich, maybe the bread is smaller since it's the first bake of the day" I was on my 45 minute lunch so I could not wait an hour for them to redeliver the correct sandwich( he wanted me to put the wrong sandwich back in the bag and wait for the correct one) His attitude was terrible. I will not order from this location again! read more

Jimmy John's - Lil John sized sandwich. - Delis Near Me - Bothell, Washington

I was just in here and was impressed enough to write a review. There were four guys in the place and when they weren't helping customers, they were prepping, cleaning, and restocking. Their kitchen looked immaculate. The restroom was spotless. Each guy I dealt with was polite and friendly. The sandwiches were well made and neat. I know, this should be how it is at all restaurants, but it's not. This location was so clean, the staff so hardworking and nice, I had to say something. read more

Super rude, especially the old dude making the sandwiches. Your customers keep you employed, don't have to be such jerks. Get some manners and customer service training. read more

Ordered 2 sandwiches for lunch, and after about an hour of waiting we decided to call the store to check in. During the call, our order was marked as "delivered" but never arrived. It was delivered to the wrong address, which I understand is a simple mistake, but it has already happened multiple times from this location. For context, I live 0.9 miles away, on an extremely direct route. What really upset us, was when the sandwiches were delivered and one of them was so drenched in mayonnaise that it was completely inedible. I'm convinced the driver went to the incorrect address and just grabbed our sandwiches off the porch to bring them to us instead of remaking them. I called back to tell them my sandwich was drenched to the point where liquid was pouring out of the unwrapped sandwich, and the guy was extremely rude, and said he would just void the sandwich....I told him that I had already waited over an hour and would just like it remade and someone would come pick it up, and he said "ok," didn't offer an apology, and hung up on me. read more

Jimmy John's - The pool of mayonnaise my sandwich is bathing in - Delis Near Me - Bothell, Washington

Can totally see why this location has such poor reviews. Staff fighting and arguing with each other, dropping F bombs in front of customers no wonder they have such poor ratings and service is so slow. Definitely very negative vibes and why put people who hate each other and can't work as a team on the same shift? Good sandwich but god awful customer service and staff rapport, makes for such an AWKWARD experience! read more

Never get what you order correct. Super rude and not professional, and not enough meat. Just get Jersey Mikes down the road

Orderd at 1:23, got a notification that it was out for delivery at 1:26. Waited, waited, waited...by 1:55 I looked on my porch-there was my order. I clearly asked the driver to knock-they did not. I asked for no tomato-clearly added them. AND, I called to inform them of these 2 things and the person who answered the phone was rude and seemed irritated that he was working. I only got to the driver not knocking and he hung up on me. I called him back to tell him that he rudely hung up on me, he said "no I didn't!!" Oh man, yes he did. I asked for the manager-guess what...he said he was the manager. Unreal. Never going here again! read more

Jimmy John's - Showing I asked the driver to knock-they did not. - Delis Near Me - Bothell, Washington

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Everytime I order on the app, they don't even start my order until after I get there. Every time I show up, have to stand in line, they have to look for my order, and then I get it after everyone who was ordering in store. Today I placed my order at 12:06, it's now 12:26 and they just started my order. Why have online ordering?! read more

Jimmy John's in one our favorite lunch spots, especially their porker sandwiches. Last week I stopped to pick up my online order and experienced the rudest service from the owner of the franchise. I requested for couple of napkins and my sandwich in a bag, he rolled his eyes, commanded me 'over there' pointing to where the have the napkins & bags and slammed the sandwich into the paper bag. I requested him to handle the sandwich like it is food and he didn't even acknowledge my comment. I don't think our family will go back to that that location again. The owners attitude towards paying customers is a disgrace to the Jimmy John's brand. read more

I had JJs when I lived in Cali & I live their fresh subs. I was hoping I could find one equally as goid and I did! JJs in Bothell. Not only are the employees extra helping, friendly & helpful but the subs/sandwiches are delicious! I'm partial to the #10. Roast beef, provolone cheese. Extra meat combo. With drink & a pickle or chips. A small sun is more than filling in my tummy. They deliver but check their delivery map. They are very quick here & you get a wonderful good meal! read more

Always. A fan of the sandwiches, however this store sucks. Needs adult supervision, like high school class full of drama and bad service.

You completely changed the tuna recipe! Use to love this and I could barely eat 1/4 of it. Sad

Pretty pointless to order from this Jimmy John's. You certainly won't have to worry about the quality of food if they are so slow you die of starvation first. Waited an hour after order was confirmed/received via app, then called and nobody answered after 12 rings. Called gain 10 minutes later and now ETA was given because "there weren't drivers." I received no messages or calls from the app/store informing me of a delay. Jimmy John's customer service chat says they are "here for many things" but do not help with orders. Asked for (and was told I would receive) a refund. No confirmation of that via email or otherwise (order still showing in progress). read more

They made me wait 30 minutes for my pick up order. I ordered at 12:09 pm and exited the place at 12:50pm. They said my order was not ready. Then, they gave a bag (that was already there when I entered), to a lady and she said it wasn't hers. I asked what name and it was mine. They made me wait 30 minutes for my order that was ALREADY made and try to give it to someone else. Then, I asked for a tray for my drinks. The lady said they do not have trays, but that she can give me a box. I said yes, and she threw the empty box on the counter without a word, and whst looked like attitude, to me. I left PISSED OFF by the fail of the 3 employees I interacted with. read more

This particular store needs some help. EVERY time I ask for easy mayonnaise. And EVERY time it's slathered in disgusting Mayo. Seriously, is it so much to ask for less than 1/4 cup of mayo on my sandwich?!? I usually end up scraping off the mayonnaise, but it's already soaked into the bread and tainted my sandwich. I cannot even eat my lunch today. Very disappointed. Not to mention, when I pay $2 for avocado spread, I expect to get avocado spread on my sandwich, instead I gave the thinnest green film on my bread. On top of all the mayonnaise, naturally. Someone needs to retrain their employees if they want to have a successful business. Hey, at least the drivers are usually pleasant. read more

Jimmy John's - This qualifies as "easy mayonnaise"? I'm repulsed. - Delis Near Me - Bothell, Washington

I ordered a chicken Caesar wrap and before I took at bite I found a hair. I took it back to the counter and showed them and the guy was rude and said what do you me to do? then he proceeded to ignore me because they were busy and they didn't care about my complaint. I returned to my seat to only find another hair in the other half of my wrap. I again went back to the counter and the same guy was rude to me again and asking what I wanted him to do about it. I simply asked for a refund. He reluctantly gave me my refund. I was disgusted. read more

Been going to Jimmy John's for years and the sandwiches and service are always great. Compare to Jerseys who are very slow.

Ordered a regular size Jimmy Cubano and got a pretty fresh roll lined with a mere 2 slices of ham, 2 small pieces of bacon, a slice of cheese, and a few pickles, all BATHED in mayonnaise (it was falling out the sides). I don't require super meaty sandwiches, but the meat in this was practically non-existent. And why is there only provolone offered here - It's a sandwich shop after all. I think you can find a better sandwich for almost $10. read more

I've been a long time (since the day it opened), frequent customer of this store due to its proximity to my work. Including $1000's of dollars of gift cards and catering purchased for our work force. Over the past year I've noticed a consistent and increasing amount of cheating the customer out of the meat on orders that are delivered. Today's experience was grievous and crossed the line. I ordered the new beefy crunch sandwich and when I unwrapped it there was so little roast beef on the sandwich that it was actually hard to find it and tasted terrible. It's becoming a rip off store and I would not recommend it. Once or twice is forgivable. Now it's obviously their intention. read more

I'm always ordering online from here and it gets delivered SUPER QUICK. I usually order when I'm at work and the food is always made correctly and I haven't had any issues at all. The drivers who deliver are always sweet and make sure they get it to the right person. I haven't been to the location yet since delivery is always speedy quick read more

My husband and I LOVE Jimmy Johns! We ordered 2 sandwiches for delivery to a brewery across the street and it took FOREVER!!! When I called to complain that it hadn't been freaky fast and took way too long, would you be willing to allow another delivery to be sent another date because we were so disappointed and weren't able to wait that long at the brewery, the lady on the phone told me straight up "NO". No explanation was given, it seems like they lost our order and were trying to backpedal. This location seems to have a lot of young kids working there, hopefully their manager works a little harder to teach them customer service. Hope this review gets to the appropriate hands because I am not a happy customer. Update: Finally call the store back and hear from the manager... finally!! She says the assistant manager felt threatened by me calling. Accused me of being drunk since i was calling from a brewery and told me i made the kid feel unsafe. Had no apology, and told me that she had in fact called me and left me a voice-mail 1 week ago and that I never received it (I don't even have a vm set up). Also told me that she doesn't believe me and what happened and that I was not welcome to come in there anymore. I didn't get any money back, and EVEN WORSE... NO APOLOGY. Once again, learn how to serve the customers. Barbie and Daniel have been awful. read more

Jimmy John's - The sandwich did finally arrived after what they said was within 30 minutes... my unwich lettuce was brown and not even fully wrapped. - Delis Near Me - Bothell, Washington

Really not sure why this place has such a low rating, it's one of the best Jimmy John's I've been to. I come here all the time before class to get a beach club sandwich. It's prepared perfectly every time! They run a really tight and efficient system here. Workers are friendly and have no problem answering questions about the menu. Highly recommend hitting this one up for lunch! read more

Super friendly and definitely freaky fast! Alway really fresh ingredients. Love this location. I get Jimmy Johns twice a week!

Jimmy Johns used to be an establishment that would greet their customers with enthusiasm any time you entered the store, but that seems to have been lost. I enjoy getting a sandwich here every so often, but every time I do go, I feel less than welcome. The employees make me feel like I am bothering them by coming in to order a sandwich. This particular location needs to work on their customer service skills because it is a complete 180 from what their customer used to be and it's uninviting. read more

Why am I being charged a delivery charge for adding avocado to my sandwich, which costs extra anyway, on a sandwich ALREADY BEING DELIVERED?! The rationale is beyond me. Nobody should have to pay an 8 dollar delivery charge for 5 sandwiches, ever. If this isn't going to your drivers, this is robbery... and your drivers probably won't get tipped either, I know I didn't tip him. I mean, you drove less than a quarter of a mile and still charged that much? This pretty much settles that even though delivery is a convenience, I'll go to another establishment and carry out to avoid you and this Trump way of stealing. read more

All Jimmy Johns are the same the only difference is the workers and oh my gosh does this jimmy johns have the best service I adore the staff and wish I could go in every day read more

My family loves Jimmy John's and have been regulars here. Usually service has been decent. But today my wife had a terrible experience when she stopped by for a take out order. The person that helped my wife YELLED at her, "What do you want?!" and then scolded her for her large order (as an aside, the order was like 6 sandwiches cut in thirds; not that large of a order at a place like this). Anyways, after the order was complete, he again shouted at her in a hostile way that the order was ready. We don't expect amazing service every time - we understand Jimmy John's is a fast food joint - but at at the very least, the workers should not be yelling at paying customers. So unprofessional. read more

Ordered food to be delivered from Bothell WA location, It was 30 min since it said out for delivery. Called to get an update or cancel the order. The young man who answered the phone had an attitude from them minute he answered. He told me it was only 29 min. I told him it was longer and asked for a refund. He told me it was on it's way and hung up on me. I called back 3 times before someone would pick up. Asked for a manager. She was just as rude. Said the driver was back and it was at my door. I looked it was there. No one knocked, the app didn't say it arrived. It was almost 45 min. I understand things can run behind. However, I asked her how she was going to deal with the guy on the phone that spoke to me, She said your order already arrived. I said if you won't help me I will call someone else. She hung up, No customer should be treated this way. I will no longer go here. read more

Our family loves Jimmy John's sandwiches, usually. We here in Bothell have ordered delivery from this store at least 3-4 times. Today, around 6:00PM, we were craving some delicious sandwiches so we ordered 3 Italian Night Clubs and one additional sandwich of the turkey variety. A female employee said they will "be right out." At 6:30PM instead of our food, we received a phone call from the store. We were told "I talked to my driver and you are out of our range." Our house has not moved in 25 years, not sure how we can suddenly be outside their range. We are literally two miles away. She claimed she was the manager and her name is Jordan (Jordyn?). She provided poor conflict resolution, a poor attitude, and no food. It's quite ironic how a place that touts "Freaky Fast Delivery" actually achieves "Freaking No Delivery." read more

I ordered a large catering order and messed up big time. The manager was SO AMAZING and helping me to resolve. THANK YOU FOR EVERYTHING!!!!!!!!!!!! Highly recommend catering through this location. read more

I ordered using the JJ app with Tmobile Tuesday promo code. We have 4 lines so we have 4 codes. We did not want to create JJ accounts for our young kids so we used the 3 codes under 1 account. The app accepted the codes. I went to pick up the sandwiches and was greeted by an angry and rude store owner, accusing me of abusing the promo codes and refused to give me the sandwiches. He basically humiliated me in front of 4 other customers and 6 workers. I learned he even called my wife to yell at her and hung up the phone on her. We are trying to keep kids home due to Covid, However this ownder demanded everyone to be there in person to pick up the sandwiches. Clearly this ownder thinks the pandemic is a hoax. This is unacceptable. And to think I went to this JJ location on a regular basis. Guess I'll have to find a different location. Such horrible customer service!! read more

First time in a Jimmy John's, after eating here it will be my last. Not sure how one can screw up a turkey sandwich but they did.... Nasty dry bread, completely tasteless turkey, bitter cucumbers and mushy tomatoes. Has to be the worst lunch since highschool and that was almost 30 years ago. read more