I came in the other day and while I was waiting an employee with glasses was treating the other employees very unprofessionally! I did not like the way he was talking to them very uncomfortable for everybody in the store to see. I hope I don't see him there again!(food was good though) read more

The new toasted sandwiches are so yummo. We tried all 3, it's a tie with the chicken n bacon and Italian and last is the beef with horseradish which was ok. Perfectly toasted. Ordered on the app, picked up at the window at the Bend location, need your order #. It was a quick pickup. I earned a free toasted sandwich and a Lil John for next time. Family loves Jimmy John's read more

I got a 4" Turkey Tom. It was all lettuce and tomato. I got about a half slice of turkey. It was awful. Definitely not worth it. Not going there again. I could get a better sandwich down the street at Winco. SMH. read more

My boss ordered Jimmy John's for a coworker's birthday and it was the second worst sandwich I've had in Oregon. It smelled suspiciously similar to opening a bag of Taco Bell. It was so unpleasant I didn't end up finishing it. read more

Freaky Fast has turned into "Good Luck getting fed" after 40 mins, I checked my phone and saw something about Uber driver trying to find me. I called the shop and they saud driver is here and picking up and it will be there in 20 mins. I am 5 mins from the shop. I said cancel and received nasty text from Uber that I messed them up! Well I never asked for Uber delivery, I ordered straight from JJ website. I hour for a sandwich? no thanks! read more

Now I know why they only have two stars. They didn't give me my pickle but charged me the first time. I didn't get my avocado the second time. The third time didn't get the onion I asked for. Called the manager and explained the situation on the third visit because I was now pissed.. No apology. No I'm sorry for the inconvenience. His solution was "OK next time you drive through I'll make it right". How about make it right THIS TIME because there's not going to be a next time. read more

Was charged for a sandwich and delivery that I never received..called them several times to resolve the issue was told by the manager there was nothing they could do..they stated the driver delivered it to my work front desk..it was never delivered! I will never order anything from them again. Was not happy with the experience and their poor customer service..I will dispute the charges on my credit card.. read more

My sandwich was an absolute experience... freaky fast, and so delicious i cried. Someone tell our sandwich artist Sammy that she is an angel from heaven read more

The food at this location makes me happy -- I had the east coast Italian -- fast happy workers and service and you can watch your sandwich being made right before you! Drive thru available and parking. Shares space with substance -- also, don't forget your pickle! read more

Unreasonable and rude manager. Out of bread, wouldn't allow us to get a sandwich as a tortilla wrap although tortillas were available. Silly. read more

Horrible customer service. Average food. Delivery is unreliable, I can not speak to ambiance.

Would not recommend this location and would not come back. This is my second bad experience here. The customer service in the inside was not good at all and when you're being so nice it makes it even more annoying. read more

This review is for delivery. as i have not had any problems with take out or dine in. i decided to try delivery for the first time for lunch because i was feeling lazy. i work literally across the empire bridge. a 3 min drive. i waited an hour for my sandwich! freaky slow. i will say there is some roadwork happening right now. so lets bump the should be drive time to 15-20 min. that's still nowhere near an hour. and to top it off i meet the driver at his car and i was met with "do you have a pen? i forgot mine." when i replied no it turned into a well i don't know what to do situation but you're not getting your sandwich kind of moment. so i walked my hungry butt back inside to find a pen so i could get my long awaited meal. long story short. I wont be ordering delivery again. p.s. he still got a tip and a free pen. read more

I saw another Yelper say the parking lot was a nightmare. It is. It really, really is. So much so, I'm laughing as I type this, remembering the last parking lot experience - "whew!" - close call! You know what else makes me laugh? I had NO IDEA their slogan was "freaky fast" and when I ordered & paid... my unwich was out so fast I said "Holy crap! That was fast" and my friend said "freaky fast" and I said "ya". And about a month later I realized "freaky fast" was their slogan. Bwahahahahaaa!!! So ya, that was my first Jimmy Johns experience. But there have been more. I've only been to this location. I've been here several times - walk-in & drive-through. The shop has always been spotless. The employees have always been friendly. My unwich has always been made correctly and handed over freaky fast. :) Yay! read more

Okay - we are a business 1/2 mile down street from them and will not use them again. They marked our sandwich as being out for delivery 13 minutes after getting our order - 57 minutes later we call - they say 'we are busy'. We get it - 20 minutes after that - but 77 minutes to go 1/2 mile? And then when my unwich arrives - the classic Turkey Tom - it is so tiny - 1 leaf of iceburg lettuce - wet and dripping and has 1 slice of turkey and all the jimmy peppers they had to have in the store - so hot I couldn't eat it. :( Super bummed and that was the third time I gave them the benefit of the doubt...NEVER AGAIN! read more

I order jimmy johns frequently, I enjoy there subs and that they deliver. However; today I was a little upset that my order was 20 minutes late. I placed it online before you opened and wanted it at 3:30 and didn't get it until 3:50. Next time please call and give a heads up. That's all I ask. read more

Blaring music, slow service and so little meat on our sandwiches couldn't even taste it.

We love Jimmy John's, but we were incredibly disappointed with this location. The parking is lousy and the music inside is ridiculously loud. When we asked them to turn it down because the bass was way too much, they just barely brought it down. Then, one of the songs actually had the "F" word. REALLY?!?!?! Isn't this supposed to be a family friendly restaurant??? I had a question for one of the staff and I was initially ignored. One of the staff members looked me straight in the eye and then looked away and kept talking to another staff member. When we went out to the parking lot to leave one of the delivery trucks came ripping around the corner and almost hit one of my kids. We are beyond disappointed and will never return to this location. read more

I'm trying really hard to like this place cause it's so close to my work. The workers are super cool, the food is bomb, and the customer service is exemplary. So why only 4 stars instead of 5? Lemme break it down for you.. The workers will not put mustard on your sandwich. It's a sandwich shop which, to me, means I pay money for you to make my sandwich. Okay, they won't put mustard on your sandwich so what? If I wanted to spread condiments on my own sandwich I would have stayed home. They don't even have a plastic knife to assist you in spreading the mustard packets. So what am I left with? The watery mustard juices on the first bite of my sandwich and then uneven amounts in each bite henceforth. Like I said, I love Jimmy John's. But the mustard thing needs to change. Ps: I also got mustard on my shirt because I am not trained to put condiments on sandwiches, it's just not my job. read more

Waited in the drive through for 25 minutes. Get back to my office to eat my lunch and they gave me the wrong sandwich - something covered in onions and jalapenos, neither of which I can eat. With nothing else to each for lunch I head back over and walk-in (now using up all of my lunch hour). Lead worker seems not surprised at all that the wrong sandwich was given and says they are short staffed. They make me a new one and refund my $. Another 10 min wait and this time it's the right sandwich but soggy and mushed... I will never eat at this or any Jimmy Johns again. Also, at this location - the parking lot and way in and out from/onto Empire is a NIGHTMARE! read more

Jimmy John's - a sandwich on a wrapper - Fast Food Near Me - Bend, Oregon

Honestly, I don't know why I keep ordering from here. After the 3rd time of messing up my order, I finally called and informed them to please read their tickets. Ordered from them again tonight, and what a surprise my sandwich is wrong again. Call back to have them remake it, and they gladly did so. However, the second drive was a bit rude. I open the door, no hello, no apology, and in a very annoyed tone asked for the previous sandwich that was incorrect. This has been an annoying experience and I hope the owner of the franchise sees this. I'd like to have a word about their employees. read more

Twice now I have ordered food that has come freaky slow and they forgot something in the order and acted like it was a surprise. Horrible wrap that was lacking luster and my husbands sandwich was not impressive either. I have never had such troubles with any other JJ's. That was the last time I spend my money there. read more

Jimmy John's - Skimpy turkey wrap. - Fast Food Near Me - Bend, Oregon

The music was so loud we could not hear the cashier. The employees would yell - like at a game when their team scored - without consideration of customers. A party of the came in and left when they were not waited on (people of color) and another couple left after entering when they heard the blasting music. We sat next to each other and could not hear each other the music was so loud. We will NEVER be back! read more

This Location in particular, really sucks. Out of 9 or 10 times getting food there they've gotten my sandwich right twice. The tall kid with black hair is the worst offender, and if you question him he's an insolent jerk, yet he can't do his job. I will be filing an official complaint with corporate headquarters on this location. Don't eat here is my advice. I'm done with them. read more

Worst Jimmy Johns, in the history of Jimmy Johns.... "Subs so Fast You'll Freak".... freaking out that I had to wait 15mins for my sub, when there were only 8customers and 7employees... half the tables in the establishment were dirty... 2 stars only because the food was still of good Jimmy John quality... I love Jimmy Johns, but I won't be returning to this location. read more

This place is great, I eat here almost every day and have no issues. The parking lot is fine, not a nightmare, its not Jimmy jons fault that bend has a road infrastructure built for 30k people and 100k live here now. I have no complaints what So ever you guys rock and thank you!!! read more

ICED tea with extra ice = no ice and of you ask for some, they charge you and give you attitude! (Note to self, go inside where all the ice and tea are free refills w/o the poor customer service.) read more

I've definitely experienced better. The lady in the drive through screwed up our order. We were supposed to get our sandwich on WHEAT bread, and instead got it on their crappy white hard as a rock bread. Yes, I know, it's a first world problem. Not impressed though. read more

I called and ordered take out from Jimmy Johns today for the first time, new guy on the phone takes my order for a HOT roast beef sandwich. I repeat my order twice as I order and he repeated it twice back. After the delivery guy comes and drops it off I went to open the bag to a cold roast beef sandwich. I call and ask why and am informed that they dont serve hot sandwiches of any kind. After being given quite an unpleasant attitude from the gal that answered then being transferred to the manager and get even more of an attitude given to me she asked me what I wanted done I told her a refund she proceeded to argue with me and finally told me fine it's done and that it will be back on my card in 3 days and hung up on me.. mind you I have worked in customer service before I did not in any way call with an attitude! I will Never order from them again! read more

Love Jimmy John's Switches. After that tripled their delivery fee I won't be eating there again.

Not impressed with jimmy johns!!! First of all the bread is so hard/stale you can knock on it and it sounds like wood, the employees are loud and obnoxious and they focus on making the sandwiches so fast they practically throw the ingredients on the wooden bread. Next WHO DO THEH THINK THEY ARE they do not serve pickles on their sandwiches!!! I asked for pickles once and I was handed a whole pickle in a bag. And their delivery services are so "fast" because they only deliver up to 1 mile away from the store. Even then I can practically run faster than they can deliver! read more

I haven't been to this location in months went in there the staff is friendly the guy who took our order was awesome and the sandwich was amazing as always way to go crew! read more

Another too loud concept restaurant. Food is fine and comes out fast. Price is fair. Service sometimes friendly, sometimes curt. But this is another example of someone, probably at a corporate level, thinking we should "eat to the beat" with blaring pop music (another is Five Guy's Burgers). Their focus groups and studies probably show that it works for this generation, stuffing their faces with heads down glued to their smartphones. But if you are 'old school' and would like to sit across from someone and actually have a conversation over lunch, best to find some place else. Or prepare for a shouting match. read more

Better than subway, but not as good as planker sandwiches in downtown Bend. Pretty cool place to go if you want something quick at a decent price. read more

The sandwich was good but i ordered salt and vinegar chips they brought me bbq i dont know how salt and vinegar looks like bbq. I called and told them about the mistake the guy i spoke to said as soon as his driver returned hed send the driver out with the correct chips 40 minutes later and nothing. Im thouroughly pissed. LEARN HOW TO FUCKING READ AND BRING THE RIGHT DAMN ORDER. I will never be ordering from them again this is bullshit. Fuck that shit yall suck read more

review is of jimmy johns more in general . This location seems to be a good example of the downward spiral though. JJ still has the delivery gimmick going strong for now but the quality of the sandwiches at most locations i have been to seems to be fading.. The whole "we make it fast" thing is good, but not if my sandwich is thrown together like a mess. At this point I am willing to say that you can get more on a sandwich from subway. read more

We love Jimmy Johns and frequent the Old Mill location. We have tried this location twice now and have had horrid experiences both times. First of all not the restaurant fault but getting in and out of this location is not an easy feat. So when we pulled up to the order board in the drive thru both times the person taking the order seemed extremely annoyed and put out that we were even there. We placed an order for 4 subs and 4 bags of chips, halfway through the order he told me he would have my total at the window and to pull around. I told him I wasn't done and I heard a sigh through the speaker. This was apparently too much for them to handle. I got to the window, he opened it up snatched my credit card and handed me my bag and gave me my card back. We looked in the bag only to find out we were missing a sandwich. I waited at the window for 6 minutes until I had to honk to get their attention. When he opened the window he said "what"? I told him there was a sub missing. He asked what was missing. I told him and he started arguing with me that I never ordered a 4th. He had them make me up the sandwich than told me it would be an additional 7.00! Honestly if you are going to be unprofessional and rude at least say sorry this one is on us since we screwed up and made me wait. The staff is completely unprofessional and rude. I will never go back to this location again. Old mill has a professional staff and amazing management. read more

We come here often. Never a bad experience. Great service! Friendly and (as usual) Freaky Fast!! :)

Food is good as always but don't choose a credit card when ordering delivery. Every time I prepay with card, they can see the 22% tip I always give. And they take over 20 minutes to deliver. However selecting cash when choosing delivery, prompts them to deliver in 10-12 minutes. I live 900 yards from this location so delivery times based on my distance from them. read more

Charging $.50 cents for a water cup is just wrong!!!! We were only people there but still most of the tables were dirty. Your better off going to Port O Subs, which is close to this location. read more