Best used car dealership in the CSRA. I just bought a 2023 Subaru BRZ Limited from Omar's, and the…read moreexperience was exactly what I wanted. The staff was friendly and helpful, and never pushed me toward cars I wasn't interested in. I got the out-the-door price up front, and the final number matched it with no hidden fees. The doc fee was reasonable too ($399). Every time I'm back in the used car market, Omar's is my first stop.

Omar's keeps asking me to take down a review I left after purchasing a truck from them onl 2 1/2…read moremonths ago. I spent all summer cutting grass and weed eating and did without to raise money for a truck. 19. 500 for a 14 Laramie. The next day I had the truck the check eng light came on. AC valve. They did replace this. It has an exhaust leak that I keep getting the run-around about. Week later I had to replace the brakes and rotors. Two weeks ago I got pulled over for having ( unaware) blue fog lights!!! 220 dollars ticket! They sold me this !!!! Guess what I'm doing on this Sunday morning? Replacing a ducking cracked radiator!!!! You cannot make this shit up! Don't go to Omar's!!!! If you're foolish enough to be brave, bring an excellent mechanic with you!!! Guarantee your OTD price won't be all you end up paying!!!! I had to give one star or it wouldn't let me post this review

My wife and I Decided to buy our first vehicle, Masters was the first and ended up being the only…read moreplace we looked, sales associate - John Lokey did a great job helping us find what we needed and helped tremendously in the whole buying process. After owning the car for a short time period we noticed one of the back seatbelts was torn, called up John and had it fixed in no time. Overall great service. Very pleased. Thanks again. David Wolfgram

The worse service ever. I guess that is why you have 2.5 stars. Sure am glad i read the reviews…read morebefore coming in. I guess the owners are only focused on their bottom line and the hell with any service thereafter. The sale starts after you have bought your car and this place could care less. I strongly suggest shopping elsewhere. I can buy a car anywhere, its the service i look towards after my purchase... NO THANKS... you all deserve one star and that is being generous ! One and done... no thank you. What a joke

Go here all the time for service and it seems they have changed to be like Bob Richards/Miracle…read moreToyota where they try to get money out of you for nothing. The reason I go here is because they didn't used to be like that. Last time before last they told me that I had a bulb out (no bulb out) and this time they told me I needed 2 tires on the rear upon inspecting them they were fine. They also asked me if I wanted the engine tune up package. They seemed more involved in telling me about this that they neglected to tell me that it should have a new engine air filter which I would have had done. The air filter was on the final paper work but by that point I was ready to get out of there. Please don't change for the worse by trying to get me to pay for things that are not needed. Will I go back - probably.

I have returned here a few times for minor repairs and now never again. Very deceptive business…read morepractices and unnecessary up charges. The recent service techs aren't friendly and not sure who is in charge of hiring but please work on how your agents engage with customers. Unfortunately since they are the only Toyota dealership in the area they own the market and can do as they please. On the sales side - I expect the normal sales techniques and yo charges but to need to read between the lines and get charged extreme fees for diagnostics on the service side is appalling.

Service advisor Ben Mccall was amassing , he was always willing to offer pisitive feed back on the…read morerepair of my 2025 chrysler pacifica van.

My truck had to be brought back THREE different times, and the dealership kept it for SIX months…read moretotal. The first time, they misdiagnosed it completely. I told them from day one it was the generator, but they insisted it was the battery pack. After months of waiting, the same issues came right back.I brought it back a second time, took it home for ONE day, and had to return it again because the same problems happened. The third time, I picked it up, drove it literally around the corner, and the SAME issues happened immediately. I had to turn around and bring it right back.After all of this, they suddenly said it was a ground strap/cable. If that was the real issue, why wasn't it found months ago?They gave me a small loaner at first, even though I have a truck and a family, and only after pushing did they get me a rental. This entire experience was unacceptable. The amount of time wasted, the stress, and the repeated failures show serious problems with their diagnostic process.

Update: Kudos to the service department. Within the last 2 weeks I have had services done & it was…read morean easy process. I went in for routine maintenance and was able to receive a loaner and have my car serviced with no hassle. Today I called to see can I come in for a last minute service and they gladly accommodated me without hesitation. Literally was in and out in less than 20 minutes. Stellar service. The sales team here works together as a smooth unit. The hospitality is very welcoming and accommodating. The moment you arrive you are immediately assisted with service. I cannot say nothing but good things about Mr. D. Wilson. He's very detailed oriented and made the whole purchase less stressful. The general manager Mr. J. Guillory is remarkable. His dedication to the clientele's wishes are unmatched. He honestly made whatever issues I had right. The prices for Lexus are the best in a 250 miles radius. If you are looking for a new purchase, go see the team at Lexus. Luxury treatment from the moment you arrive.

This the 2nd time Lexus of Augusta has wrecked one of my cars that I took their for service! they…read morelied repeatedly and was trying to fix it before i found out. I only knew it was in the body shop because I pulled up at Lexus with no notice, then tracked my car to Rick's Paint and Body. I took my car there 3 Fridays ago, and gave my key to Chris, for a 15,000 miles service. I wasn't getting a call back from, so after 5 days I went to get my car. He did not come talk to me but texted someone else to tell me my car was not ready. After a few more days of no call backs, no car when I drop in, I asked for the manager. I voiced my complaint about the poor communication from Chris and the slow service. I want my car back but I have been getting the run around for 2 weeks. I asked Mickey point blank, I said the last time y'all gave me the run around about getting my car back it was because y'all wrecked, did you wreck my car again? Mickey the service manager said no. He said it does need a tire. He had the tire and the tech to change it, it won't take long. Monday, they said my car was not done, no one was available, but they would call me back . Tuesday same thing. Wednesday , I pull and demand my car. Then Chris says they scratched your car. I said I asked and yall said my car was not wrecked. Then Chris says it just happened this morning. I talked to the service manager Mickey, he told me he took my car to the body shop himself yesterday. So there is another lie, Chris just said the "scratch happened today," so why did Mickey take my car to the body shop yesterday? Why didn't Mickey call me before taking my car to the body shop? He knew I was already upset because Chris wasn't communicating. Then the service manager says he didn't know whose car it was he just got an estimate and took it to the shop. That is another lie, there are tag on the key and the mirror, and my registration is in the glove box. So they were stalling hoping to fix my car before I noticed it. This is the second time they have crashed my one of my cars. I have been a customer for more than 20 years, but I am not buying another Lexus from them because their service is terrible and all they have to say is sorry. Yeah their customer service has gotten to be very sorry over the last couple of years!

I just purchased a new minivan from Allen Baer and would highly recommend him to anyone I know. He…read moremade by buying experience quick and easy, listened to what I wanted and made it happen! My family is in love with the new ride and if we ever need another vehicle my first choice will be to contact Allen! My family and I have be loyal Gerald Jones Customers for well over 35 years and will continue to be so. The finance process was quick and painless as well Marc did and amazing job going over the details with loan and couldn't have been happier with my experience over all!!!

If I could give them a zero, I would!…read more I am writing to express my extreme dissatisfaction with the service I received at Gerald Jones Honda. Due to my experience, I would not recommend this dealership to anyone. After my vehicle stalled on Washington Road due to an auto start/stop failure, I brought it to the dealership. Despite my prior research identifying a specific recall and extended warranty issue (23-009) related to my Honda Pilot, the service department failed to address it. They performed two service bulletins (23-008 and 23-010) but ignored the warranty extension. This oversight led to a dangerous situation while I was traveling on I-95, where my vehicle stalled in traffic and failed to restart. Upon returning to the dealership, the staff refused to acknowledge their failure to complete the necessary service bulletins or address the rear suspension recall. Furthermore, the Service Manager, Colby, was unprofessional and dismissive of my concerns. The dealership subsequently attempted to charge me $1,900 for a starter replacement that is directly covered under the recall and extended warranty. Given the lack of accountability and the safety risks caused by their incomplete service, I am deeply disappointed in the quality of care provided by this dealership.

The entire purchase was phenomenal. The owner even covered a few small repairs,when he didn't have…read moreto.

We traded in 2 nice car's for a 2019 HellCat Redeye. The owner was such an awesome guy. We drove…read morefrom Salem Va to buy. We traded in a 2018 Z06 and a 2016 Range Rover Top of the line V8. The owner was great during the whole process. We will come back to this dealership. We truly have nothing negative to say. We even left a CD in one of the cars and he over nighted it back to me. Wow Right!! 5 Stars all the way around!!

Very upset! Bought a jeep patriot in August. Everytime I called up until last week to get the…read morepaperwork to have my old plate transferred I'm told its not in yet. Temp tag expired so Tiffany did put a dealer plate on, however that tag expires this coming month and no one will answer the phones no matter who or how many times I try to call. I'm not going to drive something I can't have legally registered!!

Very hesitant because I thought it would take a long time with the purchase. I was wrong. Matt is…read moreawesome and honest. He was helpful and courteous though the entire process. I suggest that you come see him and let him use his expertise in selecting a vehicle. Once I made a selection, on to the paperwork. Tiffany made it easy and quick as possible. Less than an hour.....I was riding. Matt and Tiffany are courteous and will help you with your vehicle selection. Great vehicle selection and honest staff.

I bought my truck from here. They hooked me up with a great deal and when I had problems with the…read morecar they went out of the way to help me get them fixed. Mr. Garner has all these different places he directed me to that we're able to fix everything for cheap! He even covered some of the costs himself. He and Garner Auto Sales are so nice!

I was in the market to purchase a used vehicle. I visited Garners and found a Mustang that I really…read moreliked. A few days of shopping, I went back and decided to cut a deal with the man. When I arrived, the car was no longer on the lot and I had assumed he sold it. Which would have been totally cool. EXCEPT he informed me that he gave it back to his nephew to drive for a while. I thought this was poor salesmanship considering he knew I was interested. So instead, I spoke to him about an old Chevy 1500 he had on the lot. He said the battery was dead in it and he will replace it and call me when it was ready for a test drive. Never called back. Three weeks later I see someone driving down the road, some poor fool bought it. Not even ten minutes ago, now a month and a half later, that mustang is back on his lot. This guy is definitely not the one you want. Shady too.

Ashley at Enterprise Car Sales of Augusta Helped me get approved for a car really quickly and I was…read moreable to drive off the lot with my new car the day of my appointment!! Highly recommend!!

First the Good: Deana (sales) was awesome to work with. Now…read morethe Bad: The car we bought was in for repairs within 2weeks and the Assurant warranty that we purchased (claim associates) made it VERY DIFFICULT and tried everything to not pay the claim. Eventually they paid half I feel as though we were ripped off. You only get 7 days to return the car. Carmax gives you 30 days. Lesson learned