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    Jilley's Boutique

    5.0 (1 review)
    Closed • 11:00 am - 5:00 pm

    Jilley's Boutique Photos

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    10 years ago

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    1 Happy Girl - Cold Shoulder Details

    1 Happy Girl

    3.0(22 reviews)
    0.1 mi
    •$$

    I had a really disappointing experience with this boutique. I exchanged an item and received a…read morestore credit. Common practice for these small boutiques. You are not refunded but given a credit to use inn their store. When I returned to use it--just five days past the expiration dat (only 6months by the way) the staff member told me it might still be possible to use it and suggested I reach out to the owner, since she has reactivated store credits for others in the past. What's most frustrating is that the expiration date was never mentioned to me at the time of the exchange. It was simply handwritten in pen on the receipt, which I didn't even notice. That's not a professional or transparent way to communicate an important policy, especially when it involves a customer's money. When I contacted the owner, I was told the system automatically deletes expired credits and there was absolutely nothing that could be done. This contradicts what I was told in the store and left me feeling dismissed as a customer. I understand having policies, but this felt unnecessarily rigid and inconsistent. I won't be shopping here again, and I'd caution others to be aware that store credits can quietly expire without clear communication or flexibility.

    I was really excited to go to this boutique to find some unique pieces only to be extremely…read moredisappointed .... Some items are priced decent while the others are ridiculous! I bought an anchor bracelet only to have it break as soon as I took it out of the bag (jewelry is cheap quality and can be bought at the accessory show for way cheaper). I agree the customer service skills are horrible- my mom and I were asked if we needed help finding anything and that was as far as it went. The feeling was cold and unfriendly. The daughter was straight up clueless and had no knowledge of clothing or fashion. I think what bothered me most was the constant being on the phone with vendors and putting up new clothes- if you have customers in your store then you should be talking with them not on the phone. (It was really annoying trying to ask questions while the were trying to talk to a vendor about ordering). The daughter also was eating while people were shopping instead of taking her break in the back room. It's sad because they could have something really good here if they tried and connected with people .... Facebook is not the only connection to be making with your customers. I wish them the best of luck and really hope they can learn some better sales/customer service :/

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    1 Happy Girl - We are known for our accessories & effortless fashion

    We are known for our accessories & effortless fashion

    1 Happy Girl - Miss Me Clothing Galore!

    Miss Me Clothing Galore!

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    Kohl's - Entrance next to Homegoods, with Sephora branding

    Kohl's

    3.3(21 reviews)
    2.2 mi
    •$$

    I like Kohl's it's not a "full service" department store, bit you can find help if you need…read moreassistance. This store is great for bargain hunting. Many sale items, discounts and clearance items can be found. Nice shopping atmosphere in the store. Much nicer than most discount retailers.

    The cashier didnt bother to put one of the items in the bag. When we got home we noticed the item…read morewas not it the bag. I called and was told I could come back and get it, oh thanks. Its rare that I get out to shop as I have health issues. I was very excited to be having a well enough day to get out and that I actually found some items that fit. We walk so slow that I know the cashier had to have noticed the bra was still on the counter way before we got to our car and could have walked out and given it to us. There was a customer right behind us so she probably just pushed it to the side and figured she would rather have us come back and get it instead of doing the right thing and walking out to give it to us. I spoke to a manager??? (Musa), at least they told me he was, but most managers care about customer service. He sounded like he could totally care less. When I explained what happened his reply was that he would speak to her. I asked if someone could deliver the item since it was their mistake. Why should we have to waste our gas. He said no we dont do that but he would have a talk with her. I told him that doesnt help me and that I should at least get some sort of discount off the item to help pay for my gas money it will cost to go back and get the item, as it was not my mistake. Again he said "we dont do that" But why should we have to spend gas money because she didnt walk out after us when made the mistake of not putting it in the bag? They could have shipped it or had it delivered, via uber or any other delivery service. It was not fair to me. I really would have just asked for refund but as I said I hardly ever get out to shop in person and try things on so I wanted the item. They could have given a small refund for error. If Musa really is a manager he is a terrible one and does not care about customers.

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    Kohl's
    Kohl's
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    Jilley's Boutique - womenscloth - Updated October 2026

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