1. Pro Image Sports

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Naperville, IL

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Pro Image Sports

4.5 (4 reviews)
Closed • 11:00 am - 7:00 pm

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1 year ago

Helpful 3
Thanks 1
Love this 2
Oh no 2

8 months ago

they had every thing I needed and very kind and helpful and they helped me find stuff I couldn't find and they had a great secltion

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
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Love this 0
Oh no 1

3 years ago

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Optimo Hatmakers - Optimo's Montecristi Panama Straw Hats

Optimo Hatmakers

4.9(27 reviews)
27.8 mi•The Loop
•$$$$

I dropped in last summer out of curiosity. I left with two new hats. I came back this summer, and…read morehad to get another one. Let's be clear: these are high-quality, high-end hats. They have an amazing selection, and refuse to rush you through the process of finding the right hat, continually offering to build the perfect hat if what you really want isn't right there. So now I have three of these hats and I'm already wondering which will be my fourth... PS - I've gotten three (3) compliments on my new hat (image below) in the past two days.

Had a shockingly bad experience at Optimo maybe it was an off day for them but looking at the…read morenegative reviews around the internet lined up with my experience exactly. I walk by Optimo fairly regularly and I had looked up their website and loved what I saw. With a rare day off from work with no other commitments I was excited to see the store and hear the hat lore. And buy a hat for myself and a gift for my dad. Unfortunately the person at Optimo was not as excited about me. As soon as I walked in the vibe was off she barely looked up from whatever it was she was doing to give me a lukewarm welcome and immediately go back to ignoring me. I asked about the store and the hats getting information was like pulling teeth. Then another customer walked in who she immediately began helping to ignore me. That was my cue to leave and idk if I will ever have a cue to come back. Which is fine because there are other custom hat makers contrary to what Optimo would have you believe. The hats were nice but at that price point I am expecting top notch service and Optimo is in the basement.

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Optimo Hatmakers - Optimo Flagship in Downtown Chicago.

Optimo Flagship in Downtown Chicago.

Optimo Hatmakers
Optimo Hatmakers

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Lids

Lids

3.8(4 reviews)
6.6 mi
•$$

This is the email I sent to the District Manager Aaron stating my recent visit here at this Lids…read morelocation... Aaron, I am a customer of The Buckeye Corner in Columbus Ohio where I purchased in two transactions a little over $500. The reason I am writing you is because your team fixed a small oversight that The Buckeye Corner overlooked. I bought several shirts as I need to have the ability to represent my Ohio State Buckeyes. One of the shirts I bought had an issue, they accidentally forgot to take off the theft tag. I was perplexed because I didn't know how I could get this fixed. I called The Buckeye Corner and let them know I live in Chicago and couldn't come back. The lady I spoke to told me about Lids owning them and I could just go to a Lids store and they could fix the issue, I was so relieved! I came in to your Outlet Store here in Aurora off of I-88. I came in and Carolina assisted me. She quickly understood my situation. She checked my receipt to ensure I actually purchased the shirt and then asked her Manager Sierra of it was ok, Sierra said it was no problem. The machine that is in your store was not working so Carolina went to the other to see if it would work, it also did not. Carolina came back to let Sierra know what was happening and then Sierra asked Carolina to go a child's store she worked at before describing the issue with the theft tag as it has a function that to undo the tag needed a different system to get it to work. So with my receipt in hand Carolina took the shirt to the other store and came back with my shirt free of the theft tag!! I am so grateful for the staff you have there!!!! Carolina was amazing and Sierra went above and beyond in suggesting the fix that she did. Lastly I am also in customer service, and the department I am in charge of was 7th in the county last year in customer service out of 648 dealers, so I know very well what it takes to have a winning team...you sir have a winning team!!! I hope this email shows the gratitude that I have for the service I received at your store, bravo to you sir for employing these ladies and I would greatly appreciate you calling them to let them know you have made a very positive impact on me, and I will keep telling people about this! Have a great day!!

Standard hat shop except they offer a bunch of older styled hats now on super clearance. Hence why…read morethey are located at an outlet mall. Many of which aren't worth much mention (outdated styles), what is worth mention is the detailing system they have available. Get your hats detailed with any type of logo or pattern you've created. Supposedly they scan the image and their machine does the rest. Personalization is final and takes about twenty minutes. Great spot to pick up a gift for a toddler or grab bag.

Pro Image Sports - hats - Updated October 2026

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