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    Lids

    3.8 (4 reviews)
    ModerateHats

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    Lids - Custom hat from LIDS Fox Valley Mall

    Lids

    (3 reviews)

    $$$

    Poor customer service. Ordered 2 personalized hats, first one turned out good, finished the hat in…read morea timely manner. While both hats were purchased at the same time, they made one, then sat around jaw jacking with other customers, made 2 other hats for their "buddies" who came in. Approached the manager about the hat that we were waiting on and said they were getting ready to Work on it. This was 55 minutes after the first hat was done. They stated they quoted the time wrong, and the hat would take an hour to stitch. Ordered the hat at 545, said that the second hat would be done at 635. Got the last hat at 738pm, an hour past the quote. Gave some lame excuse that they had issues with the needle, but were able to customize 2 other hats in between. Get the hat and the stitching is messed up. Was told that the stitching is how the font is, but you can clearly see from the picture that they messed up on the alignment and spacing. Told my daughter that they did mess up and tried to remove the extra stitching. Pretty much they said, "we will blame it on the font style" and they will live with it. Pretty poor customer service that they can't even own up to their mistakes. Maybe they take care of certain people, but all customers should be treated the same. Pretty sad that the work force these days have zero regard for customers. Be wary of your order, double check everything.

    I went into Lids the other day looking for a Bulls T-shirt for my friend to wear to the Bulls game…read morethat we were going to later that night. I was able to find many shirts that I liked, and purchased one. They had an amazing selection! The only downside is that because the merchandise is licensed merchandise its fairly pricey. Luckily the employees were very friendly and helpful, and even got me signed up for their discount program so that I could save money on my purchase as well as on future purchases. I will definitely be back for my sport merchandise needs!

    Lids - hats - Updated May 2026

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