This is the email I sent to the District Manager Aaron stating my recent visit here at this Lids location...
Aaron,
I am a customer of The Buckeye Corner in Columbus Ohio where I purchased in two transactions a little over $500. The reason I am writing you is because your team fixed a small oversight that The Buckeye Corner overlooked. I bought several shirts as I need to have the ability to represent my Ohio State Buckeyes. One of the shirts I bought had an issue, they accidentally forgot to take off the theft tag. I was perplexed because I didn't know how I could get this fixed. I called The Buckeye Corner and let them know I live in Chicago and couldn't come back. The lady I spoke to told me about Lids owning them and I could just go to a Lids store and they could fix the issue, I was so relieved!
I came in to your Outlet Store here in Aurora off of I-88. I came in and Carolina assisted me. She quickly understood my situation. She checked my receipt to ensure I actually purchased the shirt and then asked her Manager Sierra of it was ok, Sierra said it was no problem. The machine that is in your store was not working so Carolina went to the other to see if it would work, it also did not. Carolina came back to let Sierra know what was happening and then Sierra asked Carolina to go a child's store she worked at before describing the issue with the theft tag as it has a function that to undo the tag needed a different system to get it to work. So with my receipt in hand Carolina took the shirt to the other store and came back with my shirt free of the theft tag!!
I am so grateful for the staff you have there!!!! Carolina was amazing and Sierra went above and beyond in suggesting the fix that she did. Lastly I am also in customer service, and the department I am in charge of was 7th in the county last year in customer service out of 648 dealers, so I know very well what it takes to have a winning team...you sir have a winning team!!!
I hope this email shows the gratitude that I have for the service I received at your store, bravo to you sir for employing these ladies and I would greatly appreciate you calling them to let them know you have made a very positive impact on me, and I will keep telling people about this! Have a great day!! read more