Had a shockingly bad experience at Optimo maybe it was an off day for them but looking at the…read morenegative reviews around the internet lined up with my experience exactly. I walk by Optimo fairly regularly and I had looked up their website and loved what I saw. With a rare day off from work with no other commitments I was excited to see the store and hear the hat lore. And buy a hat for myself and a gift for my dad. Unfortunately the person at Optimo was not as excited about me. As soon as I walked in the vibe was off she barely looked up from whatever it was she was doing to give me a lukewarm welcome and immediately go back to ignoring me. I asked about the store and the hats getting information was like pulling teeth. Then another customer walked in who she immediately began helping to ignore me. That was my cue to leave and idk if I will ever have a cue to come back. Which is fine because there are other custom hat makers contrary to what Optimo would have you believe. The hats were nice but at that price point I am expecting top notch service and Optimo is in the basement.

What a treat today walking into Optimo hat makers at 51 West Jackson. I thought I had stepped back…read morein time and by the time I had a hat on my head, it was both a perfect fit, and a perfect style. A few months ago I noticed a sharp looking guy with the perfect fedora on in a Naperville Starbucks. Being a career retailer who has always fantasized about being able to pull off such a look, but never finding the right combination, I commented to him how sharp it looked. Ironically that man turned out to be Graham Thompson, one of the world's best hat makers and the founder of Optimo. Getting a quick tour today from his apprentice was even more impressive, seeing the molds and hearing their process to match hat, fabric, and brim style to head shape and desired look. It didn't surprise me after a few minutes of discussion, the first hat he put on my head was perfection. It's another one of those retail experiences you never forget, and one that could never be duplicated online.

They have a large selection of hats, customer service was phenomenal they were patient and gave…read moreexcellent feedback. Whatever your taste I'm sure you can find something in your price range.

Outstanding service, they were very professional I have never bought a hat from a hat store, but I…read morenow know my hat size and I ended up buying two hats from them and they shipped them to my house. I had an outstanding shopping experience and the two hats arrived on time, and in perfect condition the same way I bought. They highly recommended and I see why. Everyone loves my hats, MEN if you're in CHICAGO and you want a quality hat with great service you owe it to yourself to go to SIDS Clothing and hats.

From the outside, didn't seem like anything special, but don't be fooled. Service inside was…read moreexcellent - the salesman could pick out my size and style just by looking at me. Great selection of quality hats, suits, and shirts. I decided to stop by because I wanted quality, in spite of _expecting_ the higher prices of a specialty shop... but, it was actually surprisingly reasonable. I've had the hat, suits, and shirts I bought from them for a couple months now, and I'm extremely happy with my purchases. Great place overall. Quality products, great service, reasonable prices.

Excellent selection of suits for men and boys - very reasonably priced. They also have shirts,…read moreties, coats, shoes, and hats. They usually have some sort of sales promo going on - be sure to ask!! I found the staff and owner to be very knowledgable and helpful - Customer service was fantastic. Return policy is 7 days (kinda short compared to other clothiers), but the manager was very gracious and generously extended it for me. Will definitely be back!!

Recently visited this Lids store, came here looking for Christmas gifts. Compared to other stores,…read morethis one has a much larger variety of hat wear but mainly it's more Chicago apparel. Store was very dimly lit, awkwardly quiet.

Standard hat shop except they offer a bunch of older styled hats now on super clearance. Hence why…read morethey are located at an outlet mall. Many of which aren't worth much mention (outdated styles), what is worth mention is the detailing system they have available. Get your hats detailed with any type of logo or pattern you've created. Supposedly they scan the image and their machine does the rest. Personalization is final and takes about twenty minutes. Great spot to pick up a gift for a toddler or grab bag.

So today was my first time coming to this mall and the majority of the people working here with the…read moreexception of Pacsun, Marshalls, Finish Line, & Last Chance almost every store i went into the employees were just plain rude especially Lids. Its like every store i went into the employees were just plain unprofessional, they ignored me and I literally had to go after them for help. Everyone looked as if they didnt want to be there and like it was a bother asking them for help. The majority of the workers there are young but even though that may be the reason why the service was so bad it's still not an excuse to be a horrible employee. Anyways this review is specifically for Lids. Lids was the last store I went to before leaving the mall and let me tell you my experience was just horrible. I've been to a lot of Lids in Chicago & in Illinois in general & I've never been treated so rudely by a lids employee like this before. I hate to bring race into it but I noticed the whole time I was there I was ignored but as soon as another African-American came in he immediately helped the guy out but ignored me the whole time I was there and I was there for 15 mins, the Lids employee was African-American btw but i do remember that he was skinny about 5'7-5'8 with a black Sox hat with the nike logo on the left side, unfortunately I didn't get his name. I literally waited for the guy to acknowledge me & just NOPE! It's as if I didnt even exist & mind you it was just me and another guy, a white guy btw, no "may I help you guys?", NOTHING! As soon as he was done with the African-American customer he still ignored me when I was looking straight at this guy, we even made eye contact a few times & still nothing, nada, niente!!! Just walked past me with out even asking me if I needed help so I sarcastically asked him if he works there and replys to by telling me to wait, that he would help me momentarily but it was so obvious he was just stalling to help me, he literally started arranging the hats smh, seriously!!! Wow!!!. I don't know what this guys problem was but I sensed a bit of racial/implicit bias smh. I'm a muslim latino btw so I know what it's like to be discriminated against, and I dont mean to come off as a male karen for complaing about what happend to me today at this Lids since I was born & raised in the city, I have thick skin but I'm just sick and tired of experiencing this all the time. It seems everywhere I go knowadays this happens to me smh. I really want to give the young man the benefit of the doubt & want to believe maybe he was having a bad day or just plain ignorant because he's young but I'm smart enough to know when someone is being plain rude or bias. I hope this young man & people like him change for the best because being bias and just plain rude is not the legacy you want to leave behind when we leave this earth. Peace & blessing to everyone!

i went in the store today to get a hat and to also have something put on my hat and their was a…read morewonderful guy their by the name of Anthony their helping the customers as well as doing customs hats, when ut came to him doing my hat he took his time handled my hat with care as well as made sure that it was lined up right and made it look very wonderful. very handsome very smart and makes sure the customer is happy. THANK YOU ANTHONY WILL BE BACK FOR A NEW HAT SOON........

great store and great staff! so many things to choose from across many teams. I'll be back.read more

From the moment we walked in we were greeted warmly. During our entire visit we were checked on…read moreand offered assistance, which was very helpful. Everyone went above and beyond - customer service is truly their focus. The selection was positively amazing! We ended up buying a couple of Christmas gifts in September because we saw so many things family members would like. I'm just sorry there isn't a store in Nevada.

I was BEYOND impressed by this gem of a store this evening. Owner is friendly, professional and as…read morehelpful as another review here states. Clean store and washroom. I appreciated the size and location of the fitting room. Good variety of items and sizes. I found a stylish black trench coat that I LOVED. Its' price didn't break the bank....even better. I will definitely be back, and will be encouraging others to check this boutique out.

So awesome to have a cute little boutique to shop over the lunch hour in downtown Joliet! The space…read moreis modern with cute touches throughout. It is definitely a shopping experience. The owner Diane greets you immediately upon entry and makes you feel welcome. She is such a fabulous fashionista! She has great ideas for creating fashionable combinations at affordable prices. I scored a unique scarf for an upcoming trip and can't wait to return to purchase more cute pieces! If you have a special occasion and want to make sure no one else has on a duplicate outfit - try "It Is Amazing" before you ordering online.

Came here yesterday while I was on break from a job near by. This store is smaller than most Lids…read morestores for one but the selection here is not bad at all. What stood out is that this place sold Minnesota Twins hats. They didn't have a variety of them like most stores but this was the only store that sold the newer updated hats with the Twins updated logo which I regret not buying. Staff was really nice, helpful and courteous. Wouldn't mind coming back.

I am a hat fiend, so I have been a customer of Lids for quite awhile now, though mostly via their…read moreonline website and order system. If you are a fan of ball caps, this place is about as clutch as they come. They have just about everything you could possibly imagine in sports for New Era fitted, and they also do several exclusives that you can only get from them (see the pictured KC hat). You can even get New Era caps from some pretty obscure sports too. Need a 59FIFTY from the world championships of ping pong you say? This place is your best bet to find it. They also do custom embroidery and stitching if you are wanting to personalize your cap even further. It's not a cheap option, and fitted wool caps are not cheap in general, but if you are feeling froggy and suddenly decide that it's appropriate to have "I'm Rick James, bitch" stitched on the side of your caps in large Old English font, they can hook you up. If you are a frequent hat buyer, I suggest you fork over the 5 bucks to join Lids club. You get 20% off all hat purchases, and it's tiered. So like most customer loyalty programs, the more you use it, the more you get hooked up. This also gets you VIP access to special hats before the general public. And you might think. "who cares?" Wait until a team you follow actually wins a championship and it comes through in a big way. You pretty much get hooked up like the players themselves. 90% of the people you come across will wonder where the hell you got the hat from. My only major gripe about Lids is the shipping turnaround time. Maybe it's just because I am so spoiled with Amazon prime, but it takes a solid 3 days before my hat even ships. And no, Lids club membership has no bearing on shipping. I think loyal customers should also be rewarded with this as a perk. Other than that, this is hands down the best place you can find for caps. I have never seen it equaled. Their selection is unreal and I have never had a hat I wanted be out of stock in my size.

When they first started building shop, I was super excited. From the looks of it, it seemed like…read morethe place that would be cutting out the footwork for anyone in Chicago who likes collectible kicks and limited edition sneakers whether by Mark Smith or Rolland Berry. Ever since I quit my job at Adidas Originals, I've been saving up money and limiting purchases making this store's development a serious spending problem. The GF promised me I could go wild at the end of the year for Xmas should I restrain myself. I did, but I guess it wasn't necessary. If I had walked in, I wouldn't ever have cared to spend money. I walked into the store, and was met with a pretty icy reception. I made a circle and picked up a few sneakers. I even held one for about 5 minutes hoping to get a size, and to no avail; no eye contact, no greeting, no chance. Someone was wiping down a counter, and someone else was fixing someone else's hair. Maybe I just didn't look like someone worth helping? Maybe it was culturalism or something. It was cold and not only did nobody help me, but I genuinely felt like they thought I shouldn't even be there. Much of my anger is just pure disappointment in how I was treated. I'm not looking for hand-held service, but some acknowledgment would be nice. I will say that on this side of town, they have the best selection of Nikes I've seen in one place. Could've used more Adidas' and Reeboks', but that's preference. There's really only so many Air Force Ones that I give a shit about.

Melo does the fade right. Knows how to cut both men and women's and does it right. He's never…read moredisappointed me and not to mention the amount of shoes he sells at great prices. Very trendy and some cool clothes to check out as well