Came in for an oil change early prior to work and was greeted cheerfully. The customer service was outstanding and ensured I was adequately informed regarding whst services my car required before I made any decisions. Best of all, Andre was able to find me discounts to help me stay within my budget. There are notes on my account so that I know what services are recommended for next time and because I was a first time customer, I get a complementary fluid "top off" ! read more

I just had my oil changed here this evening and this will be my go-to place going forward. The minute I drove up, the manager came out to greet me and showed me to the waiting room. She advised me of a special on synthetic which ended up costing less then what I expected the conventional to be. Another employee tipped me off to a problem with my brakes. They were all extremely helpful and attentive. I wish I would have had more cash on me so I could have tipped them more. Great experience. Thank you! read more

I have always had a great experience going to this Jiffy Lube! I was in and out in 25 minutes and no one tried to sell me anything I didn't need! read more

The new crew at this location is awesome! The new manager Andre is great and helped me out immensely!

Sloppy service. Left grease all over steering wheel. Didn't vacuum. Not even a new sticker for my windshield. I would like to feel better about returning to this location since it's very convenient. But as of now I am feeling pretty disappointed. read more

Been coming here for a couple of years but my last couple visits I've been helped by a guy named Ted. Extremely kind, willing to answer questions, helpful and always gives you the truth on what you need and don't. Great customer service and will continue to come back! read more

Just got an oil change at this location - the staff was helpful, service was quick and the bathroom was EXTREMELY clean. Recommended.

This is by far the best Jiffy Lube I've been to. The guys are honest, polite, and speedy! I've been here multiple times and it just gets better. I'm not sure what the managers name is but he's wonderful! read more

Have been here a few times in the past, always good service, came in again today as the oil service indicator on the car had been on for while. They looked at the level and service record and as it turns out had an issue with the indicator and things were still good for few thousand miles. They could have easily just changed the oil and charged me and I'd have been none the wiser but they fixed the indicator and let me know I didn't need a change yet, really appreciated the honesty and excellent customer service. You don't get that everywhere... read more

As always, a very pleasant experience. Outstanding customer service. Staff was warm, welcoming and efficient. They were thorough and quick. read more

This is the worst oil change place ever, STAY AWAY! I used their service for the Signature Oil Change on a regular basis until I had transmission trouble. I found out that they had not been checking the fluid like they claim they do and my $2,000 transmission overhaul could have been avoided if they just did what they claim to do, check the fluid levels. read more

If you have never had your oil changed here, you should check it out. If you used to come here and left because of a bad situation in the past- Give them another shot. I have used this location, off and on, for over 15 years. I know that some people say "those guys always try to get you buy services you don't need" But I strongly disagree when it comes this location. I don't know how long the store has been under new management but I can say for the last 6-8 months that this store is a place you can trust. The manager Neil is by far one of the most honest people I have dealt with in the automotive industry and quite possibly all the other industries. That is not easy for me to say because I work in the hotel industry and rarely do I find the service we provide in the stores and businesses that I visit. In the last 3 oil changes, twice I have pulled in and they told me very nicely "You do not need to change your oil." They topped off my fluids(something that the Signature service is worth the extra money for as they also fill wiper fluid and vacuum) and suggested that I return in another 1500 miles. As long as they keep the Management and staff they have now, I will never look for another place to change my oil. Coincidentally, I was just talking to my staff this week(because the sticker said I was due for a change but I mainly do highway miles so it makes sense the oil lasts longer.) about how great this store was and how they told me 2 changes ago that I didn't need one yet. And then I pull into the store to see if they are open and they amaze me again with their excellent service. I don't tend to trust too many people now a days, sad but true. However, I would personally recommend this location to anyone. I would even say that it is worth the drive if you don't live nearby. About 5 years ago, I quit coming here because of the service. Instead, I went to their Hanover park location which gave great service and was close to a friends. I mention this as sometimes you have to go a little farther to get what you want. They have some great restaurants in the strip mall if you want to grab something before you get home. You may say "Its only an oil change, who cares who does it" However, I strongly disagree. Especially when it comes to the only vehicle I own which gets me to work, the grocery store, and every other place I go to. Rest assured- These guys will take great care of you. Thank you very much to Neil and his Team and I promise I will see you in 1500 miles. Ryan R read more

Seriously. I am just here for an oil change and transmission service with an air filter change. Have been here over an hour for what I was told would take 15 minutes. They are doing a lot of standing around and talking though. Have not even offered to tell me why this is taking so long. Have better ways to spend a Saturday. Will not be back. read more

On 1/6/17, I took my car into this location for a simple oil change. When I came back for my car, I was given the invoice in the amount of $38.31, which I paid. On 1/17/17, my car was in a repair shop for unrelated service. I was informed that the oil was so dirty that it caused the "Check Engine" warning light to come on. The fact is that my oil had NOT BEEN CHANGED on the 6th. Waiting to hear from Jiffy Lube Corporate about how they plan to resolve this issue. But I will NEVER go to this location again! read more

I always hate getting an oil change but I needed to get one so I stopped in and was very happy with the service. They are under new management and they guys were so nice and helpful. I will definitely go back. Very fast and friendly read more

At first they told me they don't take my fleet card. After I call my fleet department jiffy lube figure out them self they have to call a 1800 number before charging me. I wish they were more sure about things before saying they don't take my card. I waste a long time there. read more

Went to this location on my lunch hour for a quick oil change which resulted in Ted telling me what the manufacturer recommends, not a price tho, and I needed an air filter and coolant top off. When all said and done my bill was $134.00!! What the heck did I buy?! The following day while still annoyed by this I checked my invoice to see that they performed an oil change & full inspection for a 4x4....I have a 2 wheel drive vehicle. I called the location and spoke with an employee who explained the service to me and I replied I don't have a 4x4, wouldn't you notice this upon your inspection of my vehicle? One would think but he put me on hold to find out, when he came back on he explained that he could reimburse me for the difference, of what I asked, I've never paid even half of this price for an oil change! Of course, he did not know how much that would be. Two more days later, I called him back and learned he forgot to figure out my credit but would do it now and call me back. Yep, 2 hours later I called him back and learned he could give me $10.50 back!! Poor customer service without the entire business as I have also contacted their corporate headquarters twice with no reply, rip off of service claiming they are doing something and yet they are not and obviously they are horribly overpriced. Will never return to another Jiffy Lube for any reason. **As this site does not allow for a reply to their reply, or not that I can find. I contacted the store 3 times in 2 days, I also filled out the contact us on the Jiffy Lube website (of course there is no contact phone number to call) and yet I have not been contacted by phone or personally by email however I did receive what appears to be an automated response to my email in that my complaint and information have been passed along. Not even close to good enough, horrible service and even worse customer service response!!** Nothing could get me back into a Jiffy Lube. read more

I came this this jiffy lube the other day, the manager Ted and tech Sean where very professional and fast with the service. I probably only waited 10-12 min and I was on the road again. I had a unusual smell in my car and they pulled my cabin air filter and man was that thing filthy, even had mold on it. I'm glad they check all the filters because I would have never know about the cabin filter and they checked all my fluids. Heck they even washed my windows and vacuumed my floors. Also free top offs until my next oil change. This location will be my go to shop for oil changes and highly recommend bringing your vehicle here!!! read more

ATTENTION JIFFY LUBE EXECUTIVES: I wish to give two commendations regarding two employees "Ted" and "James", at store #1738 in Rolling Meadows, Illinois. My name is Maria R., my vehicle sticker was falling off my car, and I cannot afford to replace a $100 dollar sticker. I needed my license plate removed to crazy glue the pieces of my sticker back on my plate. I could not remove it myself, so I stopped in Jiffy lube, and asked a fine employee named "Tim" if he could help. I explained my situation, Tim smiled and said he could help! He brought out this tool and unscrewed the rusty screws from my plate, and removed it, allowing me to crazy glue the pieces of my sticker back on. Tim was kind, thoughtful, and super professional. I was very relieved, and most grateful for his willingness to help! Great job Tim. Tim's willingness to help me with an unrelated problem, is the reason this consumer will always return to Jiffy lube. Then on another visit, there was "James", I had to have an expensive service done on my vehicle. I was very short on money, but could not afford to have my car in disrepair as I need to get to work. I explained to James I was struggling financially, and was unsure if I could afford the service. I was very upset. I told James it comes down to getting my car fixed, or buying food and paying the electric bill. James thoughtfully listened to my dilemma, and said "let me see what we can do to help". He entered a coupon code in the computer and was able to reduce the original quote to something I could afford. I had the service done, and paid. I thanked him for helping me, and got in my car and cried. I was so touched by the kindness he showed to me, and his utter professionalism, I had to tell you about him. Jiffy Lube Executives: PLEASE pick up the phone, or GO VISIT YOUR STORE, and MAKE A POINT TO ACKNOWLEDGE THESE TWO FINE YOUNG MEN, whose parents clearly raised them properly. read more

I used them for several years for all of my families cars until I had an oil leak in one of my cars and the mechanic showed me that the oil filter was the cause. Someone tried to get it off with but couldn't so it was left on there leaking. The date on the filter was from two years prior meaning that for two years when I had my oil changed, they never replaced the filter. They lost my business for all of my cars after that. Don't trust what you can't see! Bye Bye Jiffy Lube! read more

The new crew here is awesome! Ask for the manager Andre because he is amazing in giving discounts and doing quality work! I will come here again! read more

What a miserable experience. I've been there before but this time was horrible. The guys were incredibly rude. I was intending to get the highest grade oil and differential service, but there was no way I was giving this place more money. The main guy actually seemed to get mad that I chose the conventional oil. No eye contact. No "thank you" when I left. No "hello" either, for that matter. Someone should tell those kids that they owe their job to their customers. read more

What a terrible experience... Only had three cars in front of me and waited for over an hour. Receipt stated that everything was checked and all fluids topped off, but went to use windshield washer fluid and was completely empty!!! Bunch of punk kids "working" that had no idea what they were doing...insisted on selling me countless other things even though I told them I was just there for an oil change. Will never go back and rather give my business to the ma and pa shop down the street that has better service and is cheaper!!! read more

This was my first time coming here and I honestly will never come back. I came here for an oil change They asked me what kind of oil my car used-I always go to the dealership for oil changes so I wasn't sure I figured they would know since they're the car experts. They said they checked their system and my car uses synthetic oil and my total ended up coming to $75! I pay $25-30 at Kia. I told them that was really high. After I left I noticed my car was leaving oil spots where I was parking. I ended up taking my car back there a few hours later. Now having to unload my two kids out of their car seats so they could check my car. It ended up that my pan was not cleaned well and they had to clean it. For paying $75 my car better have the best oil change its ever been given and this was the absolute worst. My lesson was learned--stick with car dealerships for oil changes. Don't trust places like this to give you honesty they took advantage of me because I didn't know what kind of oil my car used so they gave me the most expensive oil that can go in a car. Never again. read more

STAY AWAY. CLOSE THIS PLACE DOWN. This is absolutely the worst service I have ever received. There is nothing Jiffy about any of the work they do here. Still sitting here with no communication from anyone. All three employees tend to disappear downstairs at the same time. When they are working they are all moving in slow motion. Never coming back here. If these guys worked for me they would all be fired and I'd hire someone who wants to work. ZERO STARS (but Yelp won't let me post with zero stars) read more

Bring my 3 cars here from time to time... not overly impressed especially today when the main sales dude sold me and every other person that walked din the door the "fill up you coolent, it's a little low for $4.99"... in the 30 minutes I was there 5 customers including myself bought it... really EVERY car that came in was low on coolent... doubtful... also way over priced compared to a car dealership or NTB... they charged me $45, the other places start at $19.95. probably the last time I go here. read more

This place was not as fast as I thought it was going to be. Also they recommended a repair for my vehicle of replacing a light bulb over license plate. I told them go ahead and do it. later they came back and told me it was a dealer item only after they wasted 20 minutes trying to fix it. I don't really advise coming here unless you know what you are getting yourself into with your vehicle. They definitely try to sell you everything under the sun. I think the main person here might even be the owner. He had a technician working on my vehicle that looked like he had just gotten done with 8th grade. Definitely did not seem very knowledgeable. I had them change the oil of the truck and watched meticulously because I did not have trust after seeing how they were working with me. After I left the place I verified the oil was at the right level and it was. If I go back I will still be looking to gain confidence with them. read more

On December 11th 2015 my fiancé took her car in to get her oil changed. She has an older Toyota Rav4 that has the hood support when open. After the employee was done she goes to close the hood without removing the support and creases the hood a good six inches and damages the frame of the hood. The manager Ted sees what happens and comes out and is very apologetic. The car at this point is no longer drivable since the hood does not latch closed. Ted pulls the car out (where there are no cameras) and he proceeds to hammer the hood flat so the hood would latch. He tells my fiancé to get an estimate which we have done. Because of the age of the hood we obtained an estimate for a used hood. I call Ted with what he asked us to do and he said all they are going to do is repair the damage. I go back to get an estimate just for the repairs and it is more than the refurbished hood. I have tried to call the general manager Andre and his number was disconnected, I have spoken to Jiffy Lube Corporate on 4 different occasions and they told me I would hear back within 24 hours and nothing. All we want to do is get the hood replaced and make the car safe to drive. We will never go to any Jiffy Lube location again. Their customer service is terrible! We just wish they would take accountability for the damage they caused and make this situation right. read more

I had tried this Jiffy Lube a number of times before simply because I live within walking distance, but always felt "put off" by the high pressure sales tactics. I stopped in on a whim because the protective cover underneath my engine started dragging (a screw or two must have fallen out or broke). This team was super-nice and more than happy to help. I realized that I was a little over 3,000 miles since my last oil change, and said since I was there, and they were being so cool, I might as well get it changed. The new manager came back a couple minutes later, told me that when he checked my oil it looked very clean and was full where it should have been. He suggested that I could go awhile yet before I needed it changed. THAT had never happened before! He treated me like a person not a target! That little bit of kindness has earned my trust. I have 3 cars. I will be bring them all to his Jiffy Lube as long as he's there! read more