Customer service was great! The oil change was quick and they made sure I got the best deal for the job. Employees greeted me at my car door and remained cordial to me and all customers that were there. read more

This place is a rip off and they will attempt to take your money on unnecessary repairs. Took my car in for an oil change and was told my battery tested bad, so bad it wouldn't even register on their tester. They then tried to sell me $149 battery. Decided to call triple A instead. Triple A drove out to my house checked the battery and said it was perfectly fine, even gave me a print out with the results. This place is a scam. It's a shame a business chooses to operate with no morals or integrity. read more

Just moved into the area and needed to service the car after a move from northern Cal. I called for an appt and they said it is first come first serve. I got there about 10am Monday and there was a line of cars. They repeatedly came out to update me on how much longer and finally I was next up. They went through everything on the cat and rotated my tires. They then adjusted my warning for the next oil change. These kids were pleasant and professional and I will start using this location now for both my cars. I think they deserve a high rating. read more

Thank you, Adrian for taking care of my vehicle. I was so stressed over all the lights on my dash going on and not only did you help them go away, but you helped me learn how to prevent them aswell. I really left my worry behind today. Thank you!! read more

Pretty quick service and excellent customer service!! Appreciate having an air conditioned room to wait in. Thanks for the discount! The reminder sticker being printed is amazing- so it won't fade and I won't be questioning when my next change is due. read more

Great service here , this guys know what they are doing, quality work in all my years coming here, the girl Jaynee is very nice and helpful, last time visiting I got to meet the field Manager name James and this guy cares about the business with great attitude, always recommend Jiffy Lube to all my family and friend. read more

This location did not honor "Advertised" Oil Change special.. The vehicle was parked when completed out of sight of the office with the doors UNLOCKED!! Very unprofessional and the epitome of a dirty mechanic shop!! Beware read more

I am accustomed to receiving my car with my windows freshly cleaned, the carpets inside vacuumed and the fluids topped off. Maybe something has changed because these things were not done, not to mention there was oil and dirt marks on my carpets and the inside side panel from the personnel not being careful. I have light tan interior and it was completely visible that they had been reckless with my car. They had a lot of people in line and I felt rushed. My windows were half cleaned, as if a 3 year old did a rush job. I was so disappointed and confused as to the standards of this business when I've had outstanding service from other JL locations. read more

Horrible service. Went there because I had a groupon. After waiting 45 minutes and no movement of any vehicles I asked how much longer they thought it might be. They proceeded to tell me that their system had been down for an hour and didn't know when it would be back up. Did they not think they should have mentioned that when we pulled in??? What a waste of time! read more

After reading reviews, decided not to chance it. The last time I brought a vehicle here the guy slipped the clutch to move my truck. He said he didn't know how to drive a stick shift. REALLY, can you imagine the liability ? You don't know how( as he admitted) and you still try...actually it's pretty funny, if it hadn't been MY clutch !..lol It's been a while that this occurred.. . a manager was looking for an employee and asked the employee in the bay... Manager: "where's John? Employee in the bay: Oh, he's looking in the dumpster for an oil filter for the car in bay, we are out of them" Then manager openly was furious and said that guy needs to be fired." Luckily the manager stopped him, or some poor soul would have fallen prey to the antics that have earned this place such negative reviews. I must say, while THAT manager was here, I went on a regular basis. He was a military man and had everyone wearing their clothing/uniform properly and the place was well run and respectful. I give up on this place. read more

TERRIBLE service. When we came home we noticed that the tires were NOT filled and all were low! Plus they were very slow. This is the very last time we come here. read more

Perfect Oil change & Quick! Thank you Jaine! Will be returning & recommend to everyone thanks to her. Took 20 minutes; perfect communication. Made the day for my wife and I with 0 issues. 11/10 service. Thanks again! read more

When I arrived they were very busy to my chagrin Nick the awesome mechanic that used to service my car has moved on too bigger and better things but jiffy lube La Sierra was going to lose me too because I go out of my way to come to this particular one and on this day and age it is so hard to find good help I thought I was done with this place but to my surprise a young lady I hope I get her name right Jaynee I left the bill in my glove box and it is late at night when I'm writing this review I don't want to give her five stars if yelp would allow it she deserves 10 stars she very bright, kind and courteous and Bernardo and the rest of the crew you guys were busy but I was in and out in 35 minutes and I had several issues with my car thank you read more

I use Jiffy Lube as my go to for oil changes because they're normally fast. I've never spent more than 20 minutes or so waiting. At this new location I waited for well over an hour. I never heard from an employee till the final fifteen minutes of waiting. If this is the norm for this Jiffy Lube location I will not be returning. I'm updating this review before I even leave Jiffy Lube. I finally asked why I've waited over 1:25 minutes and as the lady attempted to shout across the garage rather than coming up to me I had to tell her I couldn't even hear her. Then the lady gave me a huge attitude blamed it on lack of employees in which I seemed to have noticed many working. Totally unsatisfied. read more

Came here in a rush to fix my car because the bottom was scraping. Shane was so helpful and was able to help right away and answered all my concerns. The whole staff was very friendly and quick to help. Thank you Shane, Nick, and Jaynee for being so awesome!!! Please if you need an oil change come to this Jiffy lube they don't try to sell you or lie to you. Definitely will be coming back here!!! read more

My go to place for oil changes. Close to 91 freeway so easy in and easy out. They are pretty easy going on accepting coupons for money off. They do a good job but sometimes they get slammed. It's close to Kountry Folks so you go eat while you wait. My only complaint is they forget to put oil change reminder tag in your window so keep an eye out. read more

Jiffy Lube - Free top off when low. - Auto Repair Near Me - Riverside, California

Nice welcoming, but not great communication. Sat for 20 l+ minutes thinking they were changing my oil, after being told they changed a policy for turbo engines to end with it not even being done. I thought I said yes to going ahead with the change and than told me they needed a signature for that at the end? I have somewhere I needed to be but pretty frustrated with the lack of clarity. Wasted my time for my oil change not even getting done. read more

Bought a coupon from Groupon. They were good, but kinda slow on the service, spent about an hour for a jiffy lube. And they had to add an extra pay over my groupon cost. Overall ok and will come back. read more

My husband & I really like this Jiffy Lube for our oil changes. I feel it's clean & doesn't take too long usually. The waiting area is spacious & the staff is nice. I really appreciate that the mechanics are not creeps like the last place we took our cars. I find everyone to be friendly & helpful. Thank you. read more

Absolutely NO STARS for this location!!! I pulled in at approximately 8:10 am this morning: only one customer already being serviced, and the mechanic came out and said there would be a 35 min wait till they could get to me. Ok, so I came back 10 mins later, and there was another car alongside the first one... being serviced!! I will never again return to this station: these guys are the worst examples of customer considerations!! read more

Recently moved out here to Riverside. My boyfriend Chris Avalos took me here on Tuesday June 25 and i was so happy with how fast the service was. I didn't even know my car had a special lock for the transmission fluid. The guys at sears auto service in Downey didn't even tell me That . But Adrian and Jesse were very helpful and informative to my boyfriend. Definitely coming back here again. read more

I purchased a Groupon for an oil change and before I did that I told myself, let me call just to make sure they accept the groupon..I called and spoke with Adrian to confirm. I drove in and everything was fine, the car was pulled into a bay and I was called in for a recap, I was expecting the usual air filter and windshield wiper pitch but Adrian continued that they did not have my type of oil and only synthetic which after the Groupon purchased it would come out to $70?!! No thanks! How does a oil changing business not have standard oil?! Lucky they get one star, never again will Jiffy lube get my business. read more

Declan and Adrian, jaynee and Andy all fantastic and professional warming employees they work so well as a team wouldn't go to any other location read more

I'm could leave no stars I would my husband took my car in it took forever for someone to check him in, customer service was horrible the girls in there are clueless. we got charged 80 dollars for a damn oil change its time for my next oil change I came to WALMART for an oil change 36.98 synthetic oil. and they said they didn't even do the oil change right the last time didn't replace the filter and my fluiDs weren't topped off. OVERRATED AND OVER PRICED. read more

Great customer Service! I decided to give them a try even after all the bad reviews! And I am pleased to let you all know that I really liked their services explained in details what was recommended for my vehicle! And they did honor my coupon! After all I was a very happy customer and I will recommend this Jiffy Lube!! read more

Jiffy Lube - Auto Repair Near Me - Riverside, California

This location customer service sucks, i always take my vehicles to jiffy lube in Anaheim, but came here because it was closer to my home, this will be my last time coming here, they really need someone who is experienced in customer service and changing oils and filters in cars and not hire unexperienced service members whom seems like they rather be somewhere else then helping people, they could at least show some courtesy for the customers, especially if we are paying for oil change, my oil change came up to $75 dollars, which it was a little too steep for a regular oil change, but did not have the time to argue about the cost. after the oil change my car still feels like it hasn't had an oil change, then i decided to take it to Sears of Riverside, they told me that my engine filter is dirty, showed it to me, i was furious, mind you, i just went to jiffy lube couple days before, which tells me that JIFFY LUBE did not do anything to my car. i am thinking the $75 dollars cost was also for the Filters but it was never presented to me nor did they changed it. i am completely upset about this location. i wish the Anaheim service member work at this location. WILL NEVER AGAIN GO TO THIS LOCATION, if i am in the Anaheim area, i would change my oil at the JIFFY LUBE location, otherwise i will continue to go to SEARS. I hope this review reach the appropriate personnel, i am furious, i don't care about spending money on things that benefit me and my safety, that's why i am furious and upset about this location, very upset about spend money for nothing. i will not asked for a refund because it's only money, but i do wish someone would do something about it, appropriate personnel should looked into this location and take customer reviews serious. Riverside JIffy Lube needs a make over. plan of actions needs to be in placed, someone needs to be held responsible for these customer concerns. I hope the best for the Customers, someone of us really care for one another. Respectfully, Samantha read more

They took care of my car well and in good time! Moses was very helpful and informed me in detail of everything my car needed so I felt comfortable and well informed. Will definitely be returning! read more

My go to location for the absolute best service! I had another excellent experience, especially thanks to Anthony for his help and guidance on servicing my truck. Because I drive a lot for work, I always feel I have peace of mind after getting my car serviced with the awesome team over at Jiffy Lube off Sierra in Riverside! Highly recommend this specific location! Thanks again Anthony! read more

Literally I prefer jiffy lube over any other place when it comes to my oil changes. Always fast and always worth it! They have deals aside from Groupon that you can ask for when you go in. They also do free vacuuming and window wiping with your oil changes! The staff is always friendly. Go in and enjoy your service! read more

I decided to go to this jiffy lube, because I have recently moved to riverside. I am pleased to say, I had a wonderful experience. I had the best customer service experience I have ever received from any oil changing spot. Jaynee is the one who took care of me. I really hope she is there again, she put a smile on my face. I felt taken care of. The technician Jerod was fast and efficient. I will be returning read more

Anthony was a huge help at the La Sierra Jiffy lube. Not only did he and his team complete the oil change in under 30 minutes he took the time to explain economical options to make sure I reduce the strain on my vehicle specifically. Attempted to go to another company today and decided that the drive was well worth making sure the job was done right. read more

Got a great deal on an oil change and a new air filter by the Manager Adrian. Was immediately greeted as I drove up to the dock. The staff was very friendly and helpful. I was in and out in like 10/15 min. Very glad to see everyone wearing masks and taking covid precautions. I will be back again! read more

I only come here for a quick oil change. Customer Service isn't always great. Could be a bit more welcoming, but like I stated before I'm only there for an oil change which is always done fairly quickly. read more

My experience at this location was WONDERFUL! Anthony, Jarod, and Romero are amazing they were willing to answer every question I had about my car and were very honest! I definitely recommend their service! Thank you again! -Happy Customer read more

We are usually in and out with in an hour. Friendly employees..... they usually suggest items to keep an eye on, but are never pushy. Anthony helped me out today. read more

5 stars and counting!!! Amazing service, you won't be disappointed. So don't believe the other reviews!!!

Just a quick review to acknowledge the top quality service I received from Anthony and the techs. Very personable and professional. They had me in and out in 25 minutes and the lounge afforded a comfortable place to wait. read more

Came in on a Sunday. Moses and the crew were very professional, got me in and out in a half hour. Will be coming back.

I put so many miles on my car this month that i had to get an oil change again! I stopped at this Jiffy Lube since it's pretty close to my house. When I pulled up I was greated right away by a staff member, I already knew what I needed since I just got an oil change not too long ago. They took care of me right away and I appreciate the great customer service. read more

Today my husband took his car for a full synthetic oil change service with his Groupon coupon. The female employee was courteous and accepted it. Then while he was waiting he noticed they were taking other cars ahead of him;making him wait longer. Then one male employee was going to charge him way over the paid coupon saying I didn't see it. It was found and he asked the female if she accepted it. While servicing our vehicle he showed my husband the air filter. My husband said he would change it as he had one at home. The male employee tells him well I don't want to see this when you come back. What kind of customer service is that! Well guy you won't see us back. read more