Bill the manager understands what real customer service is all about! I can tell he takes pride in his job and really cares about his customers. And he was so pleasant to talk to and was so helpful. I will definitely be coming back here for my next oil change! Thanks Bill! read more

Ended up at this Jiffy Lube location in Poway CA, while heading north, had no clue when my last oil change was due, decided to stop here. So glad that I did. The awesome humans who work at this location are amazing! Fantastic customer service and trustworthy too. Because I thought I also needed new wipers, and a few other things done. Ended up, not need them changed out. I appreciate them being honest that's one of the reasons I will be coming back to this location even though it's a little bit off the beaten path. I also wanted to mention that, the services here are all super affordable. Thanks so much! You guys are amazing. Yes I recommend this Jiffy Lube! read more

We at Western Pump Inc. here in Poway have used this Jiffy Lube in Poway because of their true commitment to customer service and loyalty. The entire crew work together like a well oiled machine and their respect to Bill their manager. They do appreciate our business and now our friendship. Keep up the great work!!! See you soon guys and gals! read more

Had a great experience thanks to Augie! I was in and out in less than 15 minutes. They were professional and courteous and I didn't feel pressured into any extra add ons. Will definitely be back! read more

Was quick but they didn't reset my maintenance light, they didn't wash my window and they didn't check the tire pressure like they said they did on the work order. Just wondering what else they didn't do under the hood that I got billed for. $136 for an oil change--look for coupons before you go! read more

I arrived the he location hoping for a quick oil change at 9:26 am and the store opens at 8 am, not a soul in sight nor was the phone being answered when I tried to get a hold of management to seek help. I waited for about 10 minutes before leaving to find a different place to do the job but as I began to drive away only then was an employee leaving his car and beginning his day. He allowed me to walk in, wait and leave all without being assisted and didn't even try to hurry over as I left. Clearly this place has no professionalism, sense of time, or structure and I am extremely disappointed with it. read more

Excellent customer service by everyone..Augie was the best, he was very professional and knowledgeable..I just stopped by to have my oil checked and they topped it off..they checked all tires and all other fluids and all looked good..thank you again for being so professional and courteous.. read more

Auger was amazing!! He was very helpful and nice!! Great customer service went over and beyond

3rd trip to this location for my Minnie Winnie RV. These guys are great. I brought in my own oil and filter for my RV built on a 2016 Ford E350 chassis. Excellent friendly service and superb communication. Super fair price for labor, oil and filter change. I'll be back next year! read more

Left the oil cap off after purchasing an oil change found out from a low oil light a month later brought it back in and was berated by the Manager Ryan, worst interaction possible. Will never use this Jiffy Lube again. Do yourself a favor and avoid at all costs! read more

Tavion and Timothy were efficient and thorough. Timothy even took additional time to explain the different issues he found in my engine before they fixed them. They also honestly explained why I didn't need certain services. Definitely a team I can trust! Thanks guys! read more

Stop there for oil change TY hey told me to come back later there going to.lunch so l left and have no intention of going back

Thanks for the great service, professionality and friendliness. I was having an issue with a light and the guys from O'Reillys sent me there as they sold me something that was supposed to remove the opacity of the plastic but it did not. So they suggested me to go and check with Jiffy Lube. Went there just to ask but I was quickly serviced, issue fixed, good pricing and on top got my tired checked and paid directly from my car, so was like in and out super fast. The service was outstanding, will go back there for other car maintenance or issues. read more

I came in, gave a coupon code for $20 off and we got started. Then, Elizabeth, at the end, tells me it's not valid. Someone else comes in and honors it. Still a $100 oil change at the end. I also get quite the evil eye from her as I say thank you, lol. Miserable girl. Then, I get back in my car and see a complete mess left behind and it motivated me to leave this review. Will try oil changers next time. read more

Jiffy Lube - Oil Change Stations Near Me - Poway, California

Elizabeth is a bit confrontational. I said you marked the mileage wrong and she raised her voice so everyone in the bay could hear her and told me I gave her the wrong mileage. No I didn't Elizabeth, but as long as all the other people, customers and employees alike, heard you raising your voice to correct me, you're good. SMH! Aside from this interaction, I was in and out pretty quickly. That's a plus right? Not sure if I will go back. read more

Recently when I been doing my oil changes here, Tammy, Mike S and the rest of the time have been my most recent staff I encounter here. I come here very simply for a oil change and on the plus side, get some vacuuming in. Normally I don't make an appointment and just ensure to come earlier on weekends. On the most recent visit, I was lucky with coming around 9AM on a Saturday and encountering zero line at all. I was done in like 10-15 minutes. Very fast service. Also a small coupon discount on their website depending on which oil change service you get. My place to go - as it's more convenient to go to! read more

When the Jiffy Lube first opened in Ramona I was one of their first customers. I came in for an oil change and ended coming back for new spark plugs and other slightly expensive engine work. Last month I had an oil change and some other recommended work. I really enjoy their lovely cool waiting room with a tv with lots of channels. We'll... that's when everything good stopped. My husband and I came in for an oil change in his car. We were told that they were short handed and they couldn't take us. Not even an offer to wait. Today I came in for an oil top off and a radiator check. I got the same treatment. I was told his mechanic was busy with a project. Also no offer to wait. I'm not usually a complainer, but this treatment really bothered me. You would think that a first-come-first-serve business would make sure their regulars are taken care of. I doubt I'll be back. read more

I had a very bad experience with this same location probably about ten years ago; however, decided to give it another go since I recently moved back to the area. I always do my oil changes in my truck; however, my wife's car has too much plastic and the engine is mounted sideways when it obviously should be pointed front to rear. Anyways, I brought her car here today since she was going on a business trip the next day. There was no wait, the staff was very expedient, professional and didn't try pressuring me into any new muffler bearings, or blinker fluid. Something else that seems silly, but I find to be a nice addition to a waiting room is that the coffee in their lobby was still hot at 17:00. All around a good visit especially since I was in a hurry. I'll continue to do my truck, but will continue to visit here for my wife's car and when I'm in a hurry. Thanks Poway Jiffy Lube! Update: 02/03/2019: This place is still awesome. Looking at the receipt, I believe Michael R. was who assisted me today, but forgive me if that's incorrect. I brought both my truck here and then my wife's car this morning to get some oil changes done and the service and turnaround were both excellent. They had a couple of good coupon codes that I used and they got the work done. Happy to continue doing business with the Poway Jiffy Lube team. read more

I stopped into your store at 13409 Poway Rd, Poway, CA 92064 today. The guys running the lube bays would not come out or even wave me into the open bay. They just sat there staring at me. After about 10 mins I asked if I should drive in? They said they had been waving me in and we're very rude. Once I drive in they were again rude in saying keeping coming forward and acted like I was unable to drive forward, shaking their heads! Finally I told them never mind on the service and drove off. I will be going to Valvaline Oil for Service These guys are hurting your business weigh their lack of service and harsh language! read more

I had to wait a little longer during my oil change last week that was ok because Mike and Larry did a great service both guys were under a lot of pressure with only the two of them working. I can not fault them for that only management needs to step up hire more employees or schedule more or in fact give these two gents a raise. I felt very bad for both mike and Larry but they did an awesome job with great customer service whilst under pressure. read more

This is my neighborhood Jiffy Lube and l always receive excellent service. They work as a team to provide great professional service. Love their customer service. Been a satisfied customer for years. read more

Natas was great. Good customer service and great communication! He made sure he was thorough and did a wonderful job! Thanks

Once again, the crew at Jiffy Lube came thru for me. This time with my 06 Tacoma Pre-Runner Quad Cab. I had the brake fluid changed. $105.50 with a coupon for my last visit with my RV. Mario and boys are the best. Friendly, helpful, efficient. I will definitely be back. read more

I was in a hurry today and I needed an oil change fast and I was able to go to Jiffy Lube and Larry was very helpful and did my oil change very quick and I had a very pleasant experience and I would definitely recommend it read more

Ray the general manager provided extraordinary service, and made our short stay here feel welcoming during my oil change. Louis made short work of our oil change, and Ray kept us company. Overall a great experience here at this Poway location, even while short staffed. Thank you Ray and staff! read more

I got an oil change yesterday, first for my Ford Maverick. My husband noticed they put in the wrong oil which is clearly labeled on the oil cap(they used 5W20 instead). We were going to go back to have them put in the correct oil but it was Sunday and they were closed. While replacing it at home he found that the screws holding up the bottom plate were mostly just hand tightened and some were so loose they were about to come off. They used an evacuation process that clearly didn't drain it as you can see in the color of the oil in the pan and bottle in these pictures. I'm new to having a new vehicle so shame on me for not just going to the dealership(old habits) and really I wouldn't have known better if my husband hadn't reviewed the invoice and then found what he did when replacing at home, however, this shouldn't be something a customer should have to worry about double checking. read more

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2 months ago I did a car inspection for work at uber. and it cost 22 dollars like in others. yesterday I arrived and the new manager said that now it costs 50 because that's what he decided. read more

I've been to this location a couple of times and the guys are friendly and fast at getting the work done. They check everything that needs to be checked and make the needed recommendations for changing a filter or topping off some of the fluids. Definitely recommend!! read more

They blatantly ripped me off. I went in for a simple oil change. I got full synthetic mixed with high mileage, which came to $80. They told me I needed to pay an extra $22 because my car uses "lots of oil." They said they'd need to use an extra two bottles of it. I was exhausted and in a hurry so I paid, only to realize my mistake later. I've never gotten an oil change that required (two whole bottles!!) extra oil. I even went to jiffy lube before and they didn't do that then. I don't know the name of the lady who charged me, only that she was young with pale skin and dark hair and acne. Let me tell you, I'm never going back here again and I'm telling all my friends and family never to go to Jiffy Lube. I'm going in this week with my receipt to demand a refund (in cash, not store credit!! I'm not going back after all). This is the scummiest place I've gone to for an oil change. Thanks a lot. If you're planning on going here, be on high alert for people looking to steal your hard earned money. read more

I got the run around today until I called Mario at Jiffy Lube and he took care of my oil change needs. Mario's customer service has gained a new loyal customer. Blake was also a competent and efficient technician! read more

Yes, I realize Jiffy Lube is a little bit more expensive than some of the other local places. However, for great customer service and care with my vehicle, I'm willing to pay the extra few bucks. Larry was absolutely wonderful. It had been a few years since I came to this location as we had temporarily relocated. Now that I'm back a lot of things have changed and he was very kind explaining everything to me. I was in and out with my two kids in the car in less than 15 minutes. I definitely recommend this place any time for any car. read more

Never again. Complete lack of communication. Lost or stole plate covering my oil filter. It was there last time I had service at trusted mechanic. They claim it was missing before service. I'm right there in waiting area, why wait to tell me until finished? Left it a drippy mess. Thankfully stopped dripping after I crawled under car and cleaned off area around filter. Adjusted tire pressure when I specifically ASKED them not to do that. I emphasized that I had just come from tire service. They inflated more than spec but then tried to tell me that the mistake was just on my invoice, and not actually overinflated. Fat-fingering Ryan said. Sloppy either way. Even lost one of the valve caps! Maybe they should have entered info into computer prior to service rather than at end? Did not vacuum or clean exterior windows as advertised. Paid extra for antifreeze and found when I got home that it was 3/4 inches below fill line. Whole thing took way too long and I was not advised of that prior or during. Only 1 person in waiting area. How was I to know there was a fleet of cars around back! read more

Really came in during the middle of the day on a Wednesday and the guy is just chilling telling g me they are closed. At 1230

Came in today at noon for an oil change. No line, pulled right up and was directed to drive into a spot. Mario greeted me right away asking if I had been here before and what I wanted to get done. He asked if I would want a tire rotation done today. Blake got to work right away with the oil change. Mario gave recommendations on which oil to choose, showed me the air filter and asked if I would want it replaced today. Mario and Blake were very prompt and friendly. Start to finish the oil change only took 20 minutes. I stayed in my car for the entire process, even for payment. read more

Larry in Poway, Ca was excellent. A big thank you in your support of the MS foundation.

The team was great today and super helpful! I appreciate that they were not pushy about products and services, they just let me know my options without pressure. read more

Awesome, prompt, reliable and friendly Service! Larry, the Manager, explained the entire process and pricing options that were available to me. Comfortable seats and cool lounge with coffee and water... Thanks for making the entire "Car Experience" quick and easy, especially when it was 107 Degrees outside! Highly Recommended... You won't be Disappointed ! read more

What a great Sunday morning. I stopped by my local Poway Jiffylube for the first time, I'm a newbie. Larry and Shelly Took such great care of me. They explained everything so clear. Jiffy Lube you got the right people work in here!!!!!!! read more

Jiffy Lube - Oil Change Stations Near Me - Poway, California

After trying to go to the Ford dealership for an oil change, I found it easier to just go to Jiffy Lube. I was in and out very quickly $100 was a little steep but it was $20 less than the dealership. read more

Wow! This Jiffy Lube was very professional and kept me in the loop of everything they did. I came in for an oil change and tire rotation. Very professional and fast! Mike, Eric and Loary helped me with out. I just moved to Poway and these guys were really awesome. I definitely recommend this place and will be coming back for any other vehicle maintenance!! read more