I recently bought a battery at Auto Zone and it failed after 3 months. Jesse R. Was very helpful and came out with a battery tester and verified that the battery needed to be replaced. He also checked the diagnostic report going above and beyond. I will continue to go to Auto Zone. Thanks Jesse for being helpful!! read more

I bought my battery here about two years ago, and a couple of months later I returned because it was running low. They replaced it without any issues, including installation. Today (5/29), I came back to charge it since its already running low, but the employee refused, saying it was too complicated and that I needed to go to a shop instead. I'm very disappointed with the service and won't be coming back. Why offer this service if it's not actually provided? Terrible experience. read more

They don't sell any Hotwheels or collectible cars here. I'm shocked since the other stores I go to make BANK off those little cars.

I came in at about 650pm this evening and talked to a gentleman in a gray shirt with face piercings about possibly needing a new battery. He sat there for a second and said "okay" in a "what's your point" kind of a tone. So I said ok well so I either need a new battery or, maybe it can be charged? Can the battery be charged? Again with the lowest of energy he looks at me and says "I mean maybe I don't know, is it in the truck?" I said yeah the battery I need charged is in my truck. He lazily got up out of his chair and said "well I don't know, I mean if it's installed....." At that point I cut him off because he obviously did not want to be bothered with my issue. I said alright well look I'm obviously putting you out, so I'll just go somewhere else. He muttered something as I left......just the worst example of customer service. When you speak to people in a bothered tone it's 100% off putting and I really didn't appreciate being made to feel like a bother for coming in and asking for services you provide. I came to the auto zone closer to my home and they took care of me with no issues and more importantly, no tones. read more

Associates here at this Autozone are helpful and friendly. Have been here twice for little things like battery testing and getting Cataclean. They have a good stock and selection of products. I am grateful that the associates that work here really know cars. Thank you Autozone! read more

I have been a customer of Autozone for 30 years. The Poway location's desk help has deteriorated a lot over the past two years. In my most recent visit (no lines two people at the front), I asked where a product was-they pointed to the back of the store and said "back there" and walked away, when I found it, there were two bottles....I asked if they could check to see if there was any in the back, they said "That's what we got", and started ringing me up. I asked about the status of my Autozone points, got ignored. I was pleasant, asked each question politely a couple of time. It was clear that I was bothering them or they had no interest in helping or checking anything. People like this SHOULD be replaced by auto checkout machines. FIRE customer service people who are not there to be customer service people. The manager (when I asked for one) walked into the back and I did not see him again. WOW. Maybe Amazon or ebay deserves my business--at least they do not pretend to have people there to help. read more

Big shoutout to Halley and Jose who were so kind and helpful. I needed to buy more windshield wiper fluid. Halley made sure she was selling me right one because I brought in the container of what I bought the last time to show her. I then asked if they could help me add the washer fluid to my car. Without hesitation they said, "sure". I mean that's above and beyond customer service. Thank you!!!!! read more

Bad customer service, overly confident young man named Ben asked how he could help. I needed a small battery for a key fob. He asked what kind of car, I said it was for a motorhome. He followed with what kind of chassis? I wasn't sure why that mattered, but told him. He quickly responded we don't carry it. I went to walk away and noticed some batteries, and there was the battery I was looking for. If you're looking for knowledgeable help, good customer service that would appreciate your business, I would not recommend this location. read more

Short story long...I woke Wednesday to a dead battery in my car and called AAA for a jump. The guy tested my battery and told me I needed a new one but said it's not totally done for and that it can be jumped. He quoted me a replacement battery at $264 and some change which seemed like a crazy high price (granted I have not had to buy a new battery since my last car and so it's been many years) I figured I could get one cheaper and get someone to put it in and the guy said to text him and he would come back and do it for $60 (my SUV has a hard to reach battery because it's tucked back under a piece of plastic not right in front like my old SUV) I got my jump and headed up to Poway (where I was headed that morning) asked my mom who lives in the area to make a few calls while I was driving up so I could maybe get it taken care of first thing. One shop quoted $300 for battery and install (that was a wake up call) when she called Auto Zone Sergio said my battery was $200 and he could do install it for me. Let me tell you while my car battery was not crazy hard to change (don't need a mechanic but do need to know a socket wrench from a screw driver) it was a lot more then just removing a battery and placing a new one in its place there was parts to remove and get out of the way first. Thank you Sergio for being freaking awesome and making a bad morning so much better! read more

In the age of internet and social media, I'm amazed that the folks who run this location think they can scam someone and get away with it. Shadiest people I've ever dealt with. To be clear, AutoZone is a great company and their customer service handled my complaint like professionals. The folks who operate this store is the opposite of that. I placed an online order for windshield wipers and this store was supposed to fulfill it but they didn't have one in stock. They called me beforehand, explained the situation and told me they would have it in stock the next day. I understood the situation, small mistake with their inventory system, no big deal. I said fine. When I asked if they would deliver it once it's ready they said no. Again, no big deal because they delivered what they had in stock. I couldn't get to the store because of work, so asked my wife to pick it up since she was making a trip that way. The person at the store told her my ONLINE order wasn't paid for and made her pay AGAIN. She couldn't get ahold of me because I was in a meeting so she didn't argue and paid. She texted me about what happened, so I thought that maybe they credited me when they didn't deliver the item that was out of stock. I checked my statement and saw I was fully charged and there was no credit. These folks at this location have no integrity. I was able to issue a complaint with customer service and after sending a picture of the receipt for the double charge, they responded right away and refunded me. read more

Do your own research before buying wiper replacement blades. The lady who helped me was really nice but she sold me the wrong size. My car takes two different lengths. She got one right, but the other one is wrong and for the older model of my car. She never asked me the year of my car. I can deal with it until these wear out but will know better next time. Ladies, do your homework instead of letting them do it for you! read more

Andrew N. went above and beyond to help me diagnose my car problem regarding the battery or alternator, helped me jumpstart my car that was away from the store to get it to the store and help change the battery when he didn't have to. He was such a great help read more

Excellent service from a young knowledgeable staff. Bench tested an alternator and offered suggested a replacement without pressure. Good experience. read more

My Wife was driving her vehicle when it broke down. I drove out to the vehicle to see if I could find out what happened. It appears her battery was dead and she needed a new one. I looked up my local AutoZone in the city of Poway, California, and noticed that there was only five minutes left before they closed. I was about 5 to 6 minutes away from the store, so I called to see if someone could stick around in the event I'm a minute or two late to get a new battery for my wife's car that was stuck on the side of the road. A young male answered, and I asked if i could be assured that someone would be there, even if I was a minute late. He proceeded to tell me no. I explained my situation to him, that my wife was stuck on the side of a 55 mph road and he hung up the phone on me. When I called back, the phone was disconnected. When you need that little bit of extra attention in your time of need, that personal touch, don't call AutoZone in Poway. They should be embarrassed. In my time of need, they failed. I will never spend a dime there again and neither should you. read more

The AutoZones where I live are eager to help and always go above and beyond, so I was surprised that not all AutoZones have that same attitude. I came in asking for help about identifying a blinking light. Whoever I first spoke with told me they couldn't help identify it and that I should take it to the shop. I kept trying to tell him that I thought it was for the coolant, but I just needed someone to verify. I even asked if anybody else could help me and he said they're not allowed to help. I told him that usually they'll offer a diagnostics test for free and he said he couldn't do that and again, to go into a shop and get whatever it is fixed. So, I asked a random customer and he was happy to help! It ended up being the coolant and he even helped me pick out the right one. When I went to pay, a different worker took care of me. They offered to let me borrow a funnel and were super helpful (the only reason why I'm keeping the 3 stars). I would've taken it in to the shop and paid all of this unnecessary money for something I was able to myself for $20. read more

I was having issues with my car starting recently and chose to take it by AutoZone Poway for diagnostic tests. Virginia helped me go through the process of figuring out where the problem originated (battery vs. alternator vs. starter). She even used two different tools just to be sure. Thankfully, it was a bad battery. She helped me get the right one and recommended some products to help this battery last longer. She was super friendly and knowledgeable, didn't mind me asking questions or wanting clarification. She also did some extra cleaning around the battery! After everything was installed Becky came by to ensure everything was running in top shape before sending me on my way. Above and beyond service from these two! Will definitely be returning for any future car part/advice needs! read more

you can always count on autozone! I was across the street at O'Reily's and they couldn't figure out how to help me open my key fob to replace the battery. Victor here at autozone went above and beyond to look up how to do it so he could help me out. He was incredibly knowledgeable and friendly, and provided me with excellent service! Highly recommend this location! Thank you guys so much!!!! read more

BECKY WAS AMAZING!! My car broke down in the pouring rain I called AutoZone had no tow and she came all the way where I was drove to me to jump start my car- and followed me to AutoZone to buy a new battery and installed it herself! So helpful!!!!!! BECKY WAS SERIOUSLY A HERO TODAY!!!! That's not just above and beyond but also that's a genuine good hearted person AutoZone has. Thank you BECKY!! read more

My car battery was no longer holding a charge and I came in after checking if they had the battery I wanted in stock online. Sergio helped me out, checked the battery was no longer viable, got me checked out with the battery I wanted, and even helped me install it. I really appreciated the friendly and excellent service. read more

I've been a customer here for years and I have always received exceptional service from the employees at the Autozone in Poway. I've never had a negative experience with quality of parts (i.e. Autozone brand parts). If you don't need it 'right now', you could save some money and buy it on their website, have it shipped to you, and they usually have a 20% off offer available. read more

Went down to AutoZone to get a new battery for my wife's 4Runner they were very nice and even installed it for me. Thanks guy's great job!!! read more

AutoZone stocks a large variety of parts like brake pads, rotors, starters and alternators for various makes and models. Most of these are from their Duralast house brand. If you can't find it in the store you can most likely order it on their website. However prices are higher than most online retailers but I suppose you're paying for the convenience and accessibility. From my experience their customer service is good but not anything overly exceptional. Sometimes you have to wait a really long time to check out. I have heard that they will install windshield wipers you purchase from them but I haven't ever done that. One super convenient service they offer is free tool rentals. You are required to pay full price for the tool but once you return it within 90 days at any AutoZone location, you get a full refund. This is a great option for when you're doing repairs that require specialized tools that you won't ever use again. Additionally you can dispose of used engine oil here. However, sometimes their used oil container is full and they won't accept anymore until it is emptied. read more

So I don't know shit about cars but I asked them I wanted to buy a new battery and then they offered to replace it. Didn't even know that was possible. These guys work hard, resourceful, and best, actually car knowledgeable. read more

I needed new bulbs for my headlights and breaks and a few other items for my Toyota Rav. Victor provided outstanding service! He recommended the right items and even installed the bulbs for me (it was early morning with few clients) which I knew was going above and beyond his duties. Friendly and helpful, I told him I'd pay the kindness forward and recommend this shop going forward. Thank you Sergio (store manager) as well! Outstanding staff and prices mean a lot to this gal. read more

Bad customer service. On 9/10/23 I went to get a battery. A person in training took care of it with no supervision. I asked for the top level quality and I was given slightly above quality battery. No one checked that he selected the correct item. Two weeks later my car died completely in the middle of nowhere - mind you I have a brand new alternator. I called AAA. The battery was installed so poorly that it was moving all over the place and the connection got loose. It looks like older women don't get good service at all but Never going back to that place. read more

Autozone is my "go to" auto supply store for parts and advice. This one in Poway is very convenient to other shopping we do in Poway. The staff behind the counter is very knowledgeable and helpful. read more

My windshield wipers needed to be replaced. I finally stopped by AutoZone to buy a pair. My husband used to take of the autos so I was out of my element in replacing them. One of the employees came out to show me how to replace the blades and I was so thankful. Now to change the blades on my truck by myself. AutoZone has always been nice and ready to help. Thank you!! read more

I needed a new battery for my 2012 Ford fFesta at 8pm I called AAA who came out and decided they were unable to complete the job. I called the Poway AutoZone and spoke to Jared. He told me to come on over and he would take care of it. Jared had a can-do attitude and easily changed out batteries. Jared should be commended on his customer service skills, mechanical skills, and interpersonal skills. Thanks again, Jared. read more

Virginia was a great help! This review in particular is to shoutout the service of Virginia. I came into Autozone today to rent some tools for a weekend project. Virginia was eager to help, getting me the right tools for the job and explaining the process thoroughly. Normally, I wouldn't review an auto part store. I couldn't care less if the employees were outwardly welcoming since I just get in and out. It was a pleasant surprise. I hope the manager reads these reviews and rewards good work! read more

I usually go to the one on Balboa in San Diego they are very reliable. One day i was lost driving in Beaumont and stopped in there for directions to Hemet. the clerk was so helpful even offered to print a map...kuddos to Autozone in Beaumont!!! read more

My car wasn't starting right, wanted to get it tested to see if it was the battery. I don't know too much about cars, but Victor was very helpful and did all the tests as well as changed the battery in less than 20 min. He also kindly answered some questions we had about car maintenance. Would definitely come back! read more

Went in for a new car battery today. An employee named Noah N. sold it to us and then even helped install the new one. The old battery was so corroded the cable was stuck on, but he took time to clean it, spray some erosion cleaner on, and everything till it finally came off and he could put the new one in! He went above and beyond and I'm so grateful for that! Thank you Noah! read more

July 23 2020, before noon Edwardo helped us with the battery for our Infinity. He was incredibly professional and helpful. We were back on the road quickly thanks to his expertise and knowledge. Thanks Edwardo! read more

The people there are kind thoughtful and helpful. I left my ignition on. Had to walk to them. I bought a new battery, and they drove me back and helped me put the new battery in. Sergio was so kind. read more

Just want to shout out Richard S. and team at AutoZone. I thought I needed my brake light changed and stopped by to pick up supplies and get some help. Richard helped me quickly diagnose the issue (actually a turn signal issue) and within several minutes helped me change the light bulb. Friendly, professional, and went above and beyond to help me. Thanks so much for the excellent customer service! read more

Bryan was a huge help and got my headlamp replaced quickly. I do not have ordinary lights installed in my car so I typically struggle to find the correct bulb and can never find anyone to install it. Thank you, Bryan! read more

Quick and easy fix for my car battery! They diagnosed the problem and replaced my car battery for me!

Big kudos to Scott G at this AutoZone location. He was so helpful. We drove our 2016 Kia Soul+ here after a jump start and Scott came out, tested the battery, starter and alternator for us. He said he could replace the battery for us right then and there if it was in stock and provided a ballpark quote for a refurbished alternator. They didn't have the battery required so Scott called another location and secured one for me. He also provided me with the names of a couple of mobile mechanics for the alternator issue. That's some great customer service!! read more

Scott helped me with a check engine light diagnostic. He was super helpful, gave lots of info and suggested how to best trouble shoot what might needed to be done. He was polite, has a great sense of humor. I have been here a number of times and always get great assistance and help w parts. I recommend them! read more

Most unfriendly place ever! Walked in never greeted, no eye contact, I was invisible. 1 min later a man walks in he's greeted and helped by everyone. Another guy walks in, same. I needed help deciding what product to buy. I spent a good amount of money too. Hmmm... could it be that I'm a black female and POWAY is racist af? Yea never again. If you are a person of color or female don't expect much. read more