I'm very happy they sell Hotwheels and other collectible cars like M2. They even had some ornaments…read moreleft, and the employees were nice!

Parts were available on Sylvania Bulbs. I would buy again and glad they had them. Bought two bulbsread more

They don't sell any Hotwheels or collectible cars here. I'm shocked since the other stores I go to…read moremake BANK off those little cars.

I came in at about 650pm this evening and talked to a gentleman in a gray shirt with face piercings…read moreabout possibly needing a new battery. He sat there for a second and said "okay" in a "what's your point" kind of a tone. So I said ok well so I either need a new battery or, maybe it can be charged? Can the battery be charged? Again with the lowest of energy he looks at me and says "I mean maybe I don't know, is it in the truck?" I said yeah the battery I need charged is in my truck. He lazily got up out of his chair and said "well I don't know, I mean if it's installed....." At that point I cut him off because he obviously did not want to be bothered with my issue. I said alright well look I'm obviously putting you out, so I'll just go somewhere else. He muttered something as I left......just the worst example of customer service. When you speak to people in a bothered tone it's 100% off putting and I really didn't appreciate being made to feel like a bother for coming in and asking for services you provide. I came to the auto zone closer to my home and they took care of me with no issues and more importantly, no tones.

Customer service knowledge about what I needed made my visit fast and pleasant, I really think…read moreRebecca is a wonderful team member for this location. A+ is for her.

Big thank you to Rebecca of Napa Poway!…read more She helped me change my windshield wiper blades and taught me how to do it myself. I understand it to most people it wasn't a challenging task, however, it was the first time I walked into an auto parts shop to try to get parts for my car, and I planned to go home to educate myself on Youtube videos. I was embarrassed for not being able to answer simple questions, both due to lacking of knowledge to cars as well as English is a second language. Rebecca was patient, helpful, and made me feel so comfortable. I really appreciate this experience.

They have been good for me, when it comes to getting a hard to get parts. I have needed some older…read moreparts for one of my trucks.

This place is rad- they got everything you'll ever need for old trucks…read more .

Purchased 4 5100 shocks for my Ram a year and a half ago, from 4 Wheel parts. Shocks had a limited…read morelifetime warranty I had service done 2 days ago and they noticed one of the shocks had blown. Now industry standard says you have to return to the point of purchase, buy a new shock then the company will send the shock back to Bilstein for them to exam and decide if it's a malfuntion of production. I called Bilstein to see if they could help with the process so I wouldn't have to purchase a new one and wait for reimbursement. Got an an email for Lisa Ciacci, warranty manager, sent her my receipt of purchas and photos of the blown shock Lisa got back to me and, yes industry standard was the way I had to go, yuck! But after taking to her more, she said even though the shocks were on backorder, she would sent me a new shock and I wouldn't have go thru the excruciating pain of industry standard. Lisa Ciacci was such a great help and a true ambassador for Bilstein, glad to know that some companies stand by their product, good for you Bilstein and thank you Lisa. I am will be a life long customer of Bilstein!

Totally dissatisfied with shocks. Customer service,,oh well. Can't help you. Outta luckread more

I brought my car in a couple of days ago to get new tires and the TPMS sensors replaced. If the…read moremechanics had to spend extra time on my car, I appreciate their efforts. Thank you so much. The TPMS sensors have been bothering me for nearly a year. I felt like the dealership was brushing me off and overcharging me on troubleshooting. Heard everything from the dealership... it doesn't need to be replaced...drive the car a couple of miles...let the tires warm up...the psi is too low for the TPMS to detect it...(it takes 15miles to get to the dealership)... or just let it blink, it will eventually turn off...(yeah, when I'm no longer driving)... or you probably don't notice that it turned off... I've heard so many excuses from the dealership... and Firestone fixed the TPMS in one visit.

Boy, I really wanted to give this place 5 stars due to the energetic front desk lady. Very upbeat…read moreand friendly. I dropped off my car at 9. Asked for two new tires. Got a quote and said it would be ready by 2 or 3pm.... but if it got done sooner id get a call. 3pm comes, I call and to see if it were ready... same front desk person told me, not yet but should be ready by 5pm. So I mentioned, "ok, I'll be there before you close". I got there at 4:45, hoping for the TWO new tires. But no, still not done. Frond desk looks over her shoulder as if the car was in the garage and says to me "its not done yet, almost". At 4:55, I look outside and realized that my car hadn't moved from.when I left it at 9am. I asked her, I dont think my car moved... she then replied, ohh yeah we haven't started it yet. Knowing they were gonna closing in 5 min. I dont know how they would get to it in 5 min. As i asked for my key, she asked "are you sure, we can get it done in 30 min".... hmmmm, I ended up taking the car home still needing two front tires.

Exceptional Experience with "Wesley Etheridge / Khaled Mousavi" at Pedder Hyundai of Poway, CA. I…read morerecently worked with Wesley at Pedder Hyundai of Poway, and my experience was outstanding. Although we couldn't finalize a deal on the car I wanted, the experience was exceptional--especially compared to other dealerships that often use gimmicks and hidden extras to push a sale. Wesley and his team were refreshingly honest and professional. Here's what stood out: --Prompt Communication: Wesley was extremely responsive to my calls and texts, which made the process smooth and stress-free. --Transparency: He was very straightforward and transparent with the numbers--no hidden surprises, which is rare in today's auto market. --Customer Focus: Wesley listened carefully to what I was looking for and genuinely tried his best to work out a deal that fit my needs. --In-Person Interaction: When I met him at the dealership, his pleasant smile and warm personality left a great impression. --Team Support: Wesley had Khaled show me the car and explain all the features. Khaled was equally impressive--friendly, approachable, and very knowledgeable. I'm still working with Wesley to see if we can make a deal, and based on this experience, I would highly recommend reaching out to him if you're considering Hyundai.

I feel like this dealership set me up for failure with my Hyundai Sonata. I took my car in January…read more A few days before I took it the engine light came on and the car started running rough. It was a busy time for me at work so I wasn't able to make an appointment right away but within a week I did, During that time the light went out. I took my car there anyway and they kept it for three days and they drove it approximately 30 to 35 miles I recorded it on the odometer. They called me and said they could not duplicate the problem to come pick it up and next time the light comes on to bring it in. they did, however, let me know that they were able to retrieve a code of a number three cylinder misfire. Not sure why they didn't dig deeper right then and there this is why I'm wondering did they set me up for failure only to deny me engine replacement. The service writer NOE was friendly, but once I took it back because the light had came on, and the car started running really bad All that changed. Ultimately I was denied an engine replacement. My car is well under 120,000 mile extended warranty I have 95,000 miles. I have taken meticulous care of this car either by DIY or taking it to have the oil changed when I couldn't do it myself. Hyundai knows about the problem with these motors. It's well documented and it's pretty evident no matter the maintenance record, the engines are gonna fail. For this I will never buy another Hyundai again. If you cannot honor your warranty, what good are you? You advertise a 10 year 100,000 mile warranty 120 thousand in my case because the car is known for this issue. But all I got was a denial.

Sarah is the store manager at this location and she saved my life!! She super helpful and…read moreunderstanding. She definitely gave me some compassion when I needed it the most and truly helped me get my car battery to start working. O'Reilly is super helpful anytime I need it. I can really count on them! Thanks Sarah and the O'Reilly team!

Car wash starting to feel sluggish and decided to check out of the battery was low…read more Steven helped test my battery and it was still covered by warranty! Replaced the battery and was back on the road in no time! Thanks for the excellent service!

After a super long day of work, I got to my car and realized my battery was dead. What's even…read morebetter, my AAA membership had JUST expired a few days ago haha! I called AutoZone and they flipped a bad situation into a hopeful one. It was already 8:30pm, but the guy who answered the phone (so sad I don't remember his name, cuz his customer service was excellent!!) was so cheerful and helpful and told me they were open until 11pm and would have a battery waiting for me. I drove over and even though Christian the technician didn't HAVE to say yes to installing the battery that night because it was already super dark out and could potentially be dangerous, he was more than happy to get it done for me. He was working double overtime, but you couldn't tell, because he was still so willing to be of service, which was very impressive to me. Josh, a friend who didn't even work there, was willing to stick around and help out his homies and be an extra hand for them when they were short-staffed. Wow! After some unexpected/unavoidable technical issues, the guys ended up having to call in their store manager, Massoud, who came in from home, to diagnose and fix the problem. The guys all stayed well past closing time, until nearly midnight!!! They all really went above and beyond. This is being written nearly a month and a half later, and I still remember their kindness, excellent customer service, and hard work+dedication!!!!! You don't find this kind of service these days so it's super refreshing, especially when you're a female trying to figure out car nonsense... Thanks guys!!

#ThankYouThursday. I came here today for a replacement 12V auxillary battery for a 2014 Sonata…read moreHybrid Limited. My usual battery supplier didn't carry this particular battery, so I decided to try AutoZone. I first looked up and selected a battery on Autozone.com and headed to this AutoZone with the dead battery for the core swap. There were two people ahead of me, but my wait was short. The entire transaction took less than 10 minutes. The store itself is neat and well stocked ... easy to shop. Plenty of parking. I've been an AutoZone customer for over 20 years, and today was my best experience.