I had a great experience purchasing my car at Pacific Honda and our salesman Mag was very professional and personable! If you're looking for a car ask for Mag he's the best! Carol C. Keith W. read more

I sold my 2025 Lexus NX here on March 6th and worked with Alex Orloff in the acquisition department. I was told the process takes 2-3 weeks, but it took 45 days. I was completely ghosted after the sale until I finally forced the issue on 4/15. A colleague, Stephen, claimed Lexus Financial was withholding the title--which turned out to be a flat-out lie. I confirmed with my lender that Pacific Honda ignored two formal requests for an odometer reading (on 3/23 and 4/11)--information they had in their possession since the day I surrendered the car. The most "shady" part is the paper trail I've attached. After my 4/15 call, I received an email from Alex stating the business office made an "exception" and decided to cut the equity check before the title arrived. This was a total cover-up. The check I received is dated March 12th, yet the envelope is postmarked April 21st. They physically sat on my $3,201.37 equity check for 40 days while lying to me about the bank, then backdated the paperwork to look compliant with the law. Management even admitted the car was sold before the payoff was handled and notification from the dashboard notified me of a new address from the dashboard still connected. I have shared this evidence with Sunroad leadership, the Attorney General, and Honda Corporate (Case #16315081). I don't want a dime from them; I just want the public to see the deceptive practices and total lack of accountability from this team. No apologies, just blame from their own negligence and incompetence. If you sell here, expect to be ghosted and watch your paperwork very closely. read more

Pacific Honda - April 21, 2026 - Auto Repair Near Me - San Diego, California

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Took my car in for an oil change and brake fluid replacement. Initial estimate was $179 for brake fluid and free oil change with service contract. Rep called during the appt to tell me I had multiple nails in my tire and would need two new tires costing $400. I consented. Final price was over $900. This was shocking to me as doing the math in my head brought me nowhere near this number. They explained that I needed a rotation, further inspection with my car service, etc. which brought the total higher. Why wasn't this discussed with me? Why wasn't I notified of the full price? Now that my service contract is up I will not be coming here again. read more

I've been here several times with my Honda. I always make an appointment for 7 a.m. and have arrived 15-30 minutes earlier to try to beat the line. There is no point. It always takes an hour to check in, even for just an oil change. On this last visit, they need to repair some recalls and promised a loaner car. For a 7 am appointment, they had already run out of loaners, so I had to wait for Enterprise. Two hours later, I don't have a car or loaner. The people here are nice, but maybe book less appointments for a shorter wait time. Once my pre-paid service time is up, I'll just be taking my car to a local mechanic. read more

I've brought my 2016 Honda in no less than 3 times to repair the faulty air conditioner and yet the air conditioner was never actually repaired. They put a bandaid on it multiple times that didn't actually resolve the issue, and yet again the A/C is fully dead. I've been a loyal Honda owner my entire life but I'm reconsidering ever owning another Honda after the absolute failure to repair the KNOWN MANUFACTURERS DEFECT, even after bringing it in under an extended warranty due to a class action lawsuit. Why is my air conditioner dead AGAIN? read more

Worst Honda service center in town. after today, I remember why I quit going there many years ago with my Passport . I had a 12 o'clock oil change appt today and I told the person on the phone I had to wait for the car. I was told it would be 60-90 minutes max. I Brough my book and water. When I checked in I was told it would be "at least 4 hours' till my car was done. I asked why and the service guy said "we didn't expect this many cars today" I asked if having an appt made any difference and he said "no, not really " Why on earth do they take appointments then not honor them. I called the service Dept on way home to air my grievance and they could not have cared less !! The express oil change line was out into the street so I can only assume they have enough business to not care about customer satisfaction. Makes me think the work maggot be sub par as well! NO GOING THERE EVER !!!! read more

way too slow. took 30 hours to replace a sensor that should have taken about 1 hour on my Honda Accord. this is ridiculous.

One of the best car buying experiences ever from TESS and the pacific Honda team! She was great and easy to work with and really made my mom feel special on arrival! Will be recommending her to everyone that tells me they are looking for a Honda read more

Deal breakers.I leased a car through them, signed the papers and took it home! The next day they said they had a problem with the lender but said and I quote,"We'll take care of it" The next day, after I had the windows tinted, they were asking me to bring the car in because they had to break the deal. For the next aggravating week of phone calls I kept asking why did you let me take it if the lender hadn't approved? The new deal was $80 higher a month. The exact price I told them at the beginning was too hard on me. They're greedy and don't seem to know when a sale is complete. To be clear there are no hidden facts from this story. They had all my info at the start! They still asked me after all this to give them a 5 star!? They LOVE their bonuses read more

Pacific Honda - My returning car on the left. The new car I was allowed to drive off with on the right - Auto Repair Near Me - San Diego, California

I have purchase 2 vehicles from this dealer. The buying experience was good but man when it comes to servicing the vehicle there the Service department lacks "CUSTOMER SERVICE" I've thought of leaving reviews before due to the bad service but this time I had enough. I scheduled an oil change and transmission service based on my vehicle's maintenance alert indicating that a transmission service was due. At the time of scheduling, I informed the service advisor of the promotional pricing listed online for both services. I dropped off the vehicle at 8:00 AM and made it clear there was no urgency. The service advisor mentioned he would contact me, but the call was made from a personal phone number. As I was in a meeting and did not recognize the number, I was unable to respond. Typically, calls from Pacific Honda are clearly identified, which helps ensure timely communication. When I returned around 3:00 PM to pick up the vehicle, I was informed that the transmission service had not been completed due to a discrepancy in pricing from what was originally discussed. While waiting to speak with a manager, my wife notified me that the low tire pressure warning light had turned on--this issue was not present when the vehicle was dropped off. When the manager finally came to speak with me, I explained the situation. Unfortunately, the response I received suggested the issue may have already existed and lacked acknowledgment of the concerns raised. I was then asked what resolution I was seeking. To be clear, my expectation is straightforward: I value honest communication, accountability, and quality customer service. If there was a pricing discrepancy, it should have been addressed proactively, and the originally communicated pricing should have been honored. This would have demonstrated a commitment to customer satisfaction and professionalism read more

Very pleased with the service received for my Honda Accord recall, and the help provided by Service Adviser Shawn. My only frustration was the time I spent waiting in my car for a service attendant when I arrived for my appointment. I finally got out and walked into the office where I found Shawn who immediately began to help me. Clearly waiting in your car for service attendant as directed by a sign at the entrance does not work! This issue has been going on for years with no sign of improvement! read more

I had an appointment scheduled for an oil change today at 2:30 and was turned away because they were "cutting it close"... Mind you, they close at 5:00 and I was there at 2:00 for my 2:30 appointment. There were no other cars in line, it was only me. Eric and Mark , informed me that oil changes were completed on a "first come first serve" basis. I was not informed this when I called and made my appointment. It would be nice to inform customers that if they schedule an appointment for an oil change, it is not guaranteed that they will be serviced and that it is better for them to "walk in", Or to simply not offer appointments for oil changes. Also, this is the second time that I have been turned away from them. The first excuse they gave me was I would need to leave my car overnight, again for an oil change. I told them it was okay because I could rent a car from enterprise. They informed me they did not have a shuttle to take me to enterprise and enterprise would be closing soon, I found out later this was not true. I was told it would be better for me to come back another day. Unfortunately, I find the techs here to be lazy, and when it comes to vehicles and safety, I do not feel comfortable with them operating on my car. This is poor management. I am truly disappointed in the lack of professionalism, organization, and communication. I will not be returning to this location. Personally, I will share my experience with friends, family, and those that inquire about Pacific Honda of San Diego and recommend that they make the extra drive to report to another facility. read more

I would specifically like to thank Richard who was our sales person, he was definitely wonderful to work with. I purchased a used 2023 Honda HRV EXL and Richard did a great job showing us the features of the car, making us feel welcomed, and he was very knowledgeable. I would also like to thank our finance guy Milad, after some negotiation I was able to walk out happy with my car with a good service bundle. read more

Pacific Honda - Interior - Auto Repair Near Me - San Diego, California

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I recently had my Type R serviced here and they were more than excellent, top notch. They are now my new go to Honda location, I used to go to a different one however this location has proven far more trustworthy with my vehicle and overall they provide excellent customer and vehicle service. I was very happy with Erick Calderon's service, he took great care of me throughout the entire time my vehicle was there. Couldn't be happier with Pacific Honda. Thank you guys! read more

Pacific Honda - Auto Repair Near Me - San Diego, California

On April 1st 2025 I purchased a car from Lynasia Perez. I initially called and spoke to someone else but when I called back to follow up I spoke with Lynasia and she was so enthusiastic and helpful! She allowed me to test drive some cars and when I made my decisions she was extremely helpful along the way! I had never purchased a car from a dealership before so it was a new process to me and her guidance through the process made me feel so safe and supported. This was my second car ever and so it was emotional to let go of my old car and when I showed up the next day wanting to commemorate the final moments with my old car she helped me take photos and locate the old car before it got processed. Even months later when I locked my keys in my car in August she responded to my call and helped me get the correct information I needed to download the app to be able to unlock my car. She went above and beyond when she didn't need to and I will always appreciate that! read more

Pacific Honda - lynasia took pictures of me and my new car! - Auto Repair Near Me - San Diego, California

This has been my go to dealership for service. Not sure what was going on today but every single person i interacted with at this location acted like they did not want to be there. I pull in for an express oil change. First service manager comes out and says it's a three hour wait. No greetings or anything. I say I'm ok with dropping it off. Different service manager comes out to do my paperwork. Her attitude is a bit better, no smiles but at least she didnt sound pissed off about talking to a customer. I come back to pickup my car. Person who checks me out act like im bothering him. I had a coupon for the oil change and he had to update the paperwork. I get people have bad days, but seems all your staff need customer service training refresher. read more

There was a service advisor name Angela Very rude and unprofessional . I have no idea why the service manager still keeps her there. So many great service advisors has left read more

I took my son's car in for service and the young man Alan, the service advisor, helped us out. He was very respectful and knowledgeable, and made the whole process easy. Highly recommend him . we'll definitely be back for service again! read more

1) At nearly $500 (less with coupon) and 2.6% credit card fee, I was stunned.  Can't afford these prices.  automatic transmission fluid exchange - $190.83 brake fluid reservoir exchange  - $93.92 synthetic oil change - $96.19 replace engine and cabin filters  - $120 tire rotation not completed per their notes, I was told ' if tread was sufficient'. That would have been an additional $20 and time beyond the 2 hrs it already took Went for maintenance code but the service advisor  added item(s) that he recommended based on the age of vehicle. I had already re-arranged meetings and my work schedule to complete this service so I agreed, but not sure it was the right choice. It immediately made me think of companies like print journalism or Disney+  that raise prices on the existing/remaining customers to make up for lost volume (newer cars after mine came w service packages). 2) Two days later I went grocery shopping only to find that my truck wouldn't open w the handle, my key fob, nor the button on the driver door. What a pain to put groceries in the back seat! The internet tells me that someone had put the 'valet' setting on which prevents the trunk from opening.    3) Glove compartment -  not sure what they did. First they didn't put the contents back. But now the arm unhooks after opening such that it won't close. I re-attach the arm but it becomes unhooked EVERY time the compartment is opened, preventing closure. Super annoying to walk around to the passenger side to re-attach it every time.  Who wants a car to function worse after a dealer visit... this is like herpes, the gift that keeps on giving. The prices alone are a reason not to return but everything else on top of that is incredibly frustrating. Ridiculous. Not a professional level of service.. read more

Pacific Honda - 2.6% charge for credit cards. - Auto Repair Near Me - San Diego, California

We had a great experience at Pacific Honda. The best sales rep ever... IAN RUIZ. My daughter got a pre-owned Tesla from this dealership. Ian made the whole process so easy! This was my daughter's first car purchase and Ian and Kianna (finance dept) helped us the whole way! AC helped her with the car's settings. Hit up Ian for a brand new/used Honda or pre-owned vehicle on their dealership inventory! read more

Pacific Honda - IAN: Best Sales Rep at Pacific Honda - Auto Repair Near Me - San Diego, California

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I came here to buy a car after my car accident totaled my old one. I did a good amount of online research before coming in. I knew exactly which kind of used car i wanted. The sales team was very friendly and patient. I left that day with my car read more

Since October 2023, I've interacted with three Honda dealerships: DCH Honda of Mission Valley in San Diego, Zeigler Honda of Racine in Wisconsin, and Denny Menholt Rushmore Honda in Rapid City, South Dakota. Each experience has been exceptional, leaving me with the impression that great service is the norm across all Honda dealerships. This led me to schedule an online service appointment with Pacific Honda in San Diego, as it's closer to my home in Mira Mesa. Having purchased my vehicle from DCH Honda of Mission Valley, I've consistently been impressed with their service. Nevertheless, I decided to give Pacific Honda's service department a try. A follow-up call came from a representative asking about my maintenance needs, to which I explained the purpose of my appointment: addressing two recall notifications. I also mentioned that my last scheduled maintenance - oil change and tire rotation - was handled by Zeigler Honda of Racine during a visit to my daughter's family in Wisconsin. They were very courteous and efficient. Additionally, while traveling cross-country, I had an equally positive experience with Denny Menholt Rushmore Honda, when they assisted with my tire pressure adjustment. To my surprise, the Pacific Honda representative informed me that online appointments could not be booked for recalls and that I would need to wait for a call from another person to schedule the service. I agreed, but after waiting over a week without hearing back, I began to feel forgotten. Taking matters into my own hands, I reached out to DCH Honda of Mission Valley's service department instead. They promptly scheduled my recall service without any hassle. At today's appointment, a representative by the name of Angel greeted me with professionalism and initiative. Upon learning that I planned to wait for my vehicle, he made efforts to expedite the service - resulting in a quicker-than-expected experience. I've learned my lesson: for new vehicle purchases and maintenance, I'll stick with DCH Honda of Mission Valley. For the record, I'm still waiting on that return call from Pacific Honda! read more

We drove down from the South Bay to San Diego to purchase a Rav4 at Pacific Honda. While going through the car buying process, we were left waiting for service for over 30 minutes while our sales representative helped another client (despite the fact we had an appointment). After getting help and agreeing on a price, they changed the out-the-door price three different times since they kept on messing up the sales tax. We were also directed to the insurance department to enroll in car insurance even after we provided evidence of our current car insurance. Despite this, we purchased the car and were told to reach out if we ever needed anything. Pacific Honda promised us top-of-the-line, bumper-to-bumper support and customer service. A few days later, the car got a flat tire. We tried to fix the flat but realized that Pacific Honda sold us the Rav4 without providing a wheel lock key. After removing the locked lug nuts, we contacted Pacific Honda for reimbursement and for the wheel lock key or a substitute wheel lock. Despite talking to various people in various departments, Pacific Honda said they would reimburse us for the lug nut removal but no one was willing to provide the wheel lock key. We managed to talk to Andrea, the used car sales manager, who insisted we drive down to San Diego with the Rav4. We tried to explain our predicament to Andrea, but she kept cutting us off and repeatedly suggested we drive down so they can help us in San Diego. In addition to being unhelpful, Andrea proved to be dismissive and disrespectful. Earlier this week, we were contacted by Pacific Honda to see how they could remedy the situation. They offered to send the wheel lock key in exchange for us removing a negative review that we left on Yelp and Google. This conversation took place on Monday and we have yet to hear back from them. No one has followed up and they wanted us to take down the post before they helped us. On their website, Pacific Honda promises highly trained sales professionals, a streamlined shopping experience, and claims customers will love the support available to them. Our experience has been anything but. Our sales representative kept disappearing for long periods of time and messed up the sales tax, affecting the car's overall price. The constant referrals to different departments made the purchasing process take longer than necessary. And despite lauding their customer service, their lack of follow through on this request (for a missing car part that should have been included with the car itself), and Andrea's general unprofessionalism, leads me to recommend you take your business elsewhere. read more

My Son and I went shopping for a Hybrid Civic. We made an offer and they wouldn't budge. Which was fine, we went to the Honda Dealership in Mission Valley. Same deal. Same trade in. Same down payment. Same model car. They beat Pacific Honda's price by $50.00 per month. So before you get taken advantage of, consider another dealer in the area. read more

Pacific Honda - Honda Civic Hybrid. - Auto Repair Near Me - San Diego, California

My wife and I bought a used car over the weekend from Pacific Honda, great experience overall. Alan V. the sales rep couldn't have been more helpful or nicer. He helped us weigh all of our options and pick the car that best for our needs. Importantly, he was not pushy in anyway and made sure we were completely comfortable with our choice. The process of purchasing a car can definitely be difficult, but Alan made it a much more enjoyable experience. Very happy with our decision to buy from Alan and Pacific Honda! read more

Worst car service I've ever experienced! I'm just in awe how bad my experience with Pacific Honda was. Literally every single encounter had some element of disappointment. This was my first time here because I recently moved to the area and needed a recalled part replaced and a regular oil change. I made an appointment for a Wednesday morning at 9 am. When I got to the shop, I pulled up to the garage and got out and walked into the office. An attendant rudely admonished me and said I need to sit in my car and roll down the window, and that I clearly missed the sign saying to do so. I said this was my first time here, and I didn't see the sign (it's not obvious), and had hoped they would try to leave a better first impression for a new customer than that. So I sat in my car and waited almost 45 minutes for the service advisor to come by. This poor guy couldn't have hated his job more, and it showed. He also appeared to either be high or extremely sick and kept coughing. He said he got caught up with other services which is why it took so long. I had an appointment scheduled, and had to get home, so this was unacceptable. If that wasn't bad enough, the advisor said I can either take a shuttle home or get a rental car through their partner Enterprise. He said the car rental was only good for 24 hours so if my car wasn't ready I'd have to pay, so I opted for the shuttle. Well that was another 45 minute wait! The attendant at the desk was again apathetic about her job and didn't show any sign of enthusiasm or care that I was waiting and had to get back to work. Finally the shuttle guy arrived who was the only friendly one in the entire shop. He said because he wouldn't be working the next day, to ask for Jesus who was the other shuttle driver. So the next morning I get a call when my car is ready and I asked for a shuttle. Well wouldn't you know, they don't have shuttle drivers on Thursdays! I asked why didn't anyone tell me?? I would have taken the rental car option then. The guy was not at all apologetic, like the other workers, and gave me no other option but an Uber that I'd have to pay for. So it gets worse... when I got to the service desk to get my car, they took me straight to the cashier with the bill, but without any explanation as to what they did on the car. The woman said my advisor was supposed to go over that but clearly didn't. She said it looked like just the recall part fix, and that was it. I said my estimate shows a multipoint inspection, brakes, tires, and fluids. She said they don't do this because it costs extra. I showed her again it's on my estimate! She finally found the paperwork that showed they did a regular maintenance, but now I'm not even confident they did a thorough job. The cherry on top? I get in my car and there's no new sticker for the oil change in the top corner of the windshield like they are supposed to do. I will never return to this dealership even for free service. Please hire people who actually want to be there. This severely affects your level of customer service and ability to retain good customers. read more

Went in for a oil change today at 2:45pm was told to wait in car then service advisor comes back up 5 minutes later and says do you have a appointment we are booked up today I said no and he said we can not help you today so I drove down the street and got oil change done only took 15 minutes at jiffy lube I will definitely not be returning back to pacific Honda read more

​A two-week nightmare. Three separate visits resulted in a misdiagnosis and excessive charges. The most disappointing part is the total loss of trust; when you realize a provider is more focused on billing than getting the diagnosis right, it's time to go elsewhere. Save your time and money. read more

It's a review for Honda... but hear me out. Our family loves Toyota. My parents, wife, and I all own Toyotas and our previous cars were Toyotas as well. My wife was in need of a new car and she liked the Toyota RAV4, but also liked the Honda CR-V. We went to Kearny Mesa Toyota (KMT) around 7:30-7:45pm and walked a lap around their lot looking at the RAV4s (about 10-15 minutes minimum). No one ever came out to greet us or ask if we wanted to check out any of the cars or SUVs. We walked into the show room, and more of the same... no greeting, no one asked if we needed any help for a good 10 minutes. When a salesman finally did walk up, he did not seem interested in selling us a vehicle at all. I don't know if he thought we couldn't afford it because we appear to be young and we were dressed casually or what the deal was, but we ended up leaving. We decided to drive a few blocks to Pacific Honda to check out the CR-V. Man... the difference between service there vs KMT was night and day. Shawn greeted us and asked if we were interested in looking at any cars or SUVs. We ended up checking out the CR-V and the wife ended up taking it for a test drive. Hondas and Toyotas are reliable and resale value generally holds. We decided to get the SUV. We chose the trim that had the bells and whistles the wifey wanted. The process was a solid 3-4 hours, but I'm happy she got the SUV she wanted. KMT lost out on business because of poor service. My next car / SUV may be a Honda. 4/5: Cars / SUVs 4/5: Service 4/5: Cleanliness 4/5: Overall read more

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Disappointing experience at Pacific Honda this time around. I've purchased two cars from them over the last number of years. This time I negotiated a deal over email for an out the door price on a Honda CR-V. When I arrived, they showed us the car and had as complete the financial paperwork and then when it came to the next step of what the bottomline price was, it was $1200 more than what the price was that we had agreed upon. The sales person stated that the car has protective sealant on it that he needed to charge me for, even though I had specifically indicated that I did not want any sealant, car alarm, etc. He did not offer me a car without the sealant but was firm that the out the door price now included $1200 more. Fortunately, with Costco pricing at DCH Honda in Mission Valley I was able to get a CRV without sealant and a very good price. They quoted me an out the door price over email and that's what I got the vehicle for. If you don't want to hassle with your dealer, I'd recommend DCH. read more

this garbage outfit put off fixing my transmission for 6 years -- 2 years at a time, same exact problem each time, presumably to run out the mfr warranty. Sure enough, the extended warranty crooks rejected my claim until I threatened legal action. I also wrote American Honda who sent an auditor to make sure the repair was done correctly -- replace the torque converter, which should've been done 6 years earlier. The corporate service rep was actually great, and the problem was finally fixed after 2 weeks without a car. Communication among service managers and technicians at Pacific Honda was almost non-existent. No acknowledgement of wrong-doing, no apology, and overcharged for an oil change that was likely never done. The auditor monitored the actual oil change too. I will never do business with Pacific Honda ever again read more

I took my daughter's car in today for an oil change, she purchased the service package when she bought her car here. The appointment was at 8:30am, I pulled right in. Alan V. who actually sold us our car is now working in service. It was great to see him. He made sure I was informed about everything and he even came to get me when the car was done. I think from start to finish I was there for less than 45 minutes, and the service package covered the cost for today. Very positive experience. read more

Went in there told them up front what we were looking for and we walked out exactly with what worked for all of us. Shawn went above and beyond and instantly made us feel safe to continue doing business with him. He helped us with all our questions and got us the car of a dreams for our growing family. read more

*UPDATE* JEFF YOUNG, Internet Director at Pacific Honda left a comment on my review denying there was a person called John who worked for them. Firstly, not only did I get a phone call from Pacific Honda with the (858)522 prefix, the same as all their phone numbers, I received an e-mail for them. Jeff Young could have easily found out that it was in fact, one of their sales people who called me. So not only does Pacific Honda employ rude staff, they are also clearly liars, as he gave me a false name and lied and said his supervisor wasn't available. So nice work, Jeff Young. You're setting a great example for your rude, lying employees. I got a phone call from a salesman named John. He was offering me $13,000 for my 2019 Cadillac CTS. I told him I wasn't interested and that the Kelly Blue Book value was almost double that, and that even CarMax offered me over $18,000. He wouldn't leave it alone that my cars was worth $13,000. He literally kept saying it over and over for some reason. I asked to speak to his supervisor, and he said he wasn't available, then hung up on me. read more

Alan Valenzuela was a wonderful sales consultant. He helped us try out hybrids, ( nothing black) & we decided on a brand new Civic hybrid Sedan Sport Touring vehicle..it is just perfect in silver. Milad Dizjani was our finance manager...& that was a great experience, also. ​This was the best experience we have ever had at a dealer..no pressure, no uncomfortable moments. We would highly recommend this dealership. And the trade in on my 12 yr old Audi was very fair. read more

We worked with Juan to purchase a used car this week. Super smooth process and Juan was very transparent about pricing and we weren't there all night. We will definitely look into Pacific Honda when it's time to buy the next one. Thank you so much! read more

I do recommend this dealer for several ways. They have a good inventory. We scoured SoCal for an AWD Pilot Touring. There were six available in our color choice within 2 hours of our house. We are so in love this car. Completely amazing in every way! They honored the "best e-price" from KBB.com. Big points! Of course, we added a few things. Extended warranty (which we rarely do, but with the new car tech, it was worth it for us). Up-level alarm. Shawn the sales guy was super nice. Very cool. So was Mark the Internet guy. Ryan the Finance guy was very cool. Overall, a super easy experience. No fuss. No muss. Get the e-price. Come in. Fill out credit app. Test drive car. Done. read more

Pacific Honda - 25 Touring AWD Pilot. - Auto Repair Near Me - San Diego, California

Bought my car at this dealership and never missed a service. Received my 100,000 mile service about 2 months ago and went in today to receive most updated service. The service person came out to me and tried to sale me the 100,000 mile service a second time??? When I told him this he basically called me a liar and when he started to look at my service record and saw that I had completed this service he immediately started to sell me services that were supposed to be included in the 100,000 mile service! He then threw the service tech under the bus stating he screwed up my 100,000 mile service and told me he knew a lawyer if I was unhappy??? I've lost all trust in Pacific Honda! Will not go back! read more

I went in yesterday upon talking to a sales rep name Yulissa she was very nice very knowledgeable. She helped me for two days trying toget an approval. She finally said that she had an approval cool great I texted her in the morning of saying is it a for sure thing cause was about to spend 980 something dollars on insurance she said yes we're good to go. So I got the insurance I get to the dealership we were just supposed to sign the papers. And go to finance I brought the down payment. Everything was good to go. We get over to finance and this person comes out to the lobby mind you other customers are there and tell me that the bank isn't funding the approval because it thinks I'm doing fraud. Needless to say they thought my family ran business who's been ran and operated out of El Cajon California for the last 65+ years is fraud. It's kind of hard to do fraud when it's my own family's business for one and for two it was supposed to be a set deal I had already had the approval and then they say well we're gonna go and we're gonna finish the paperwork we're gonna lease you the car you're gonna give the down payment and we're gonna hold the car while we waitfor funding. They wanted me to leave my $5000 down so I went ahead and proceeded to tell them I was not comfortable with leaving my $5000down and not taking the car home. They said OK let me go back and talk to the sales manager. He goes back and he talks the salesman manager comes back over and says . Can you at least leave $2000 down and sign the paperwork and I said no I'm not leaving a penny down till you guys get the funding and I know if it's a for sure thing and then they said well they're not even gonna push the application through anymore to get the funding because I'm not leaving the down payment with them, which makes completely no sense to me if we had already had approval they could've verified my employment many of other ways I feel like I was profiled I was treated very very poorly, and when he came out to tell me that the bank thought it was fraud I had my children standing next to me in a room with multiple other customers in it. He did not call me back into his office he made it look like I literally there doing fraud with my children. I was so embarrassed. I will never ever get a car with the specific Honda I went down the street and got finance for a 2025 Pacifica for a lower payment with a lower deposit, please steer clear from pacific Honda of San Diego. Shout out to the sales rep tho she was awesome. read more

Pacific Honda - Auto Repair Near Me - San Diego, California

Took forever. Lied about service times. And of course they upsell you at the end. Greedy mechanics and nobody knows whats going on.