The level of Customer Service I get from Kearny, Mesa Ford is beyond anyone's expectations. My service advisor ALISHA. Is on the ball, very courteous, very thorough, answers text and questions I have pretty quickly. I was worried about getting my tires rotated, thinking they were going to put fingerprints all over them and she assured me that they wear gloves and she also spoke to them. I am extremely pleased and I am a customer for life. thank you so much ALISHA and Kearny, Mesa Ford. read more

Kearny Mesa Ford - My beautiful bronco - Auto Repair Near Me - San Diego, California

My son and I recently visited Kearny Mesa Ford because he was ready to purchase an F-150 Lariat we found advertised online. The truck was priced better than any comparable truck in San Diego, and we literally left Mossy Ford to go buy it. When we arrived, we expected the advertised special to be ready for us to see. Instead, it was buried in the back of the lot. Our salesperson, Josh, was first-class throughout the entire process. He was professional, helpful, and genuinely wanted to earn our business. After the test drive, we went inside to write up what should have been a slam-dunk deal. Josh's manager, Mike, was leaving, so the deal was handed over to another sales manager, whose name I believe was Stephen. That is where everything fell apart. Josh returned with numbers that were approximately $20,000 higher than the advertised online price. The proposal appeared to include every possible add-on and inflated charge they could fit into the deal. It felt like the sales manager was attempting to take advantage of my son because he is a younger buyer. That approach might work on an inexperienced customer, but I have been in sales for 35 years. I asked to speak with the manager and questioned whether he was new or even familiar with the dealership's advertised pricing. He then asked me what the online price was. It is his responsibility to know the dealership's advertised specials before presenting a customer with numbers that are $20,000 higher. I genuinely feel bad for Josh because he did everything right and lost what should have been an easy sale because of the way his management handled the deal. We left Kearny Mesa Ford, returned to Mossy Ford, and purchased a truck from them instead. I had purchased a vehicle from Kearny Mesa Ford a couple of years ago, but after this experience, I will not be returning. Mossy Ford earned our business and will be our dealership going forward. read more

I don't typically leave negative reviews, but I feel compelled to share my experience so that other buyers can make informed decisions before choosing this dealership. Like many people, I entered the car-buying process aware of the stereotype surrounding car salespeople, but I tried to keep an open mind. I was shopping for a reliable used vehicle that fit my budget and had been communicating with Saul via text for several days before visiting the dealership. Saul was professional, responsive, and helpful throughout our conversations, and I let him know I would be arriving Saturday morning to view a specific vehicle. Upon arriving, I spotted a different vehicle that I immediately fell in love with. I was then introduced to Anthony S., who unfortunately set the tone for what became a very disappointing experience. Despite my serious interest in purchasing the vehicle, there was no offer to pull the vehicle around, no invitation to test drive it, and very little effort made to help me evaluate the car. Instead, I was told he could "run some numbers." What followed was frustrating and misleading. The payment amounts, financing terms, and expectations that were discussed upfront changed significantly once I reached the finance stage. By the time I sat down to finalize the deal, the numbers and terms being presented were not what had originally been represented to me. The customer service throughout the process was equally disappointing. There were long periods where I was left waiting without updates or communication. I was repeatedly given conflicting information about who I was working with, first being told Saul was on his way, then being told he was off for the day, only to have Saul ultimately return and deliver the vehicle. The lack of communication and professionalism made what should have been an exciting purchase feel stressful and disorganized. My disappointment extended beyond sales and into finance. My interaction with Alex Corona in finance left me feeling more like a transaction than a valued customer. The overall atmosphere from much of the staff felt unwelcoming and indifferent. The one bright spot in my experience was Saul, who remained professional and courteous throughout, and what I believe was the General Manager. The GM took the time to speak with me and was the only person who ensured I was able to test drive the vehicle, even though, remarkably, this occurred after I had already signed the paperwork. He was polite, professional, and genuinely seemed to care about the customer experience. Unfortunately, two positive interactions cannot outweigh the overall experience. Purchasing a vehicle is a significant financial decision, and customers deserve transparency, communication, and respect throughout the process. I would not recommend this dealership based on my experience. If you're considering purchasing a vehicle here, I strongly encourage you to do thorough research, ask detailed questions, and ensure that every promise regarding pricing, payments, and financing terms is documented before moving forward. read more

Recently came in with a classic Mercury car that needed some OEM equipment to be diagnosed. Jeff Long was a great service advisor. Explained everything, took notes of what I've done myself and at independent shops so far, set up my uber ride home, got me in and out of there in 10 minutes. Other than Jeff however, everything else was horrible. The technician that worked on my car needed to take off the glovebox, instead of taking out the documents inside and putting them back, or at least just leaving it on the seat which I'd let slide as well, my shit was flung all over the floor and I got the car back with stuff from my glove box all over the car, even under the seat. It's like he hated me specifically or something. Then the lot porters. I don't know why but every other car that came in for service, I saw that they placed a protective film on the floor and the seat so that the technician and porters don't get it dirty while being inside the car. Mine was the only one that didn't have it. It was never there. They just drove it into the bay and out of the bay without covering my carpet or seats. It's a classic car with heavy pile carpet and heavy pile velour seats that I take very good care of to make sure there are no stains. If anything the dealership should've been even more careful with my car than newer cars that have leather that's easier to clean. tThese guys just treated it like it's a piece of shit just because it's old or something, meanwhile a ford escape is getting treated like it's a vintage mustang. If you drive a ford economy car or work truck or commuter car that you don't care about, go right ahead and take it here for service. If you remotely care about your vehicle other than it just running, go find a better place. read more

We have a new Service Writer, his name is Jeff L. He was super busy when I arrived for my recall service and regular service appointment on 2/11/26. It was a rainy Wednesday morning at 9a the line for intake was packed. The man with the intake tablet came to my car and he said his tablet was broken so that someone else would be out to help me. I waited 20 mins without anyone coming. I was thinking about work, and my team had started to reach out to me for things. I got out of my vehicle and Jeff was intaking the vehicle behind mine. I asked him, "Is anyone going to help me? I had an appointment at 9a." And Jeff immediately said, "Yes absolutely, I will be right with you, sorry for the wait." As soon as he was done with the vehicle intake behind me, he asked me to come inside with him. I noticed that the first dude with the tablet was now able to do intake and his tablet was working now. Jeff was so customer service oriented. He asked me what my appt was for and he was able to call up my vehicle account. He found my appointment and also asked me what issues I mat have been experiencing. I told him and he was very attentive to listening to me. He advised me that he would order an Uber for me so that I could get to work, and he did. Jeff stayed in touch with me about my vehicle's issues and needs. I felt like he really cared about getting me back on the road safely. I appreciated his great customer service and we have decided that he is our new service writer after this whole experience. They kept my car for 16 days to take care of everything that needed attention, all the while my powertrain warranty covered the rental car. Jeff returned my car in great condition and it actually drives much better and the engine sounds better. I recommend this Ford Dealer Service location. read more

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Here I am, didn't think I'd come to see if I'd leave with a new car or not. I understand how their business works. They do their best to make sure you leave with a new car. However when they ran my numbers, i wasn't happy. When they saw I wasn't interested, they kept trying to make a better deal. It's a challenge to negotiate. But I would t recommend going in there without being prepared to spend several hours, a decent down payment, and improving your credit score. The people are really nice, the service they are trying to provide is top notch. I'd recommend going with someone who has a back hand experience in buying cars. I'm not saying they will take advantage but they are really trying their best to get you in a truck or car. I wanted a specific car, but they didn't have a lot of choices for what I wanted. read more

Kearny Mesa Ford - 2025 Ford Maverick. Glacier white. - Auto Repair Near Me - San Diego, California

Couldn't even get past two minutes on the phone with the older woman Kathleen in service before hanging up. Nasty attitude and condescending. No interest in being accommodating. I called every other Ford in San Diego county and this was the most unprofessional, distasteful one. Mistake to even call them. read more

Have bought four cars from this dealership. I currently lease a ford expedition the brakes have squeaked since purchase and I have put multiple requests for service of them in and I am always told there is nothing wrong with them. No other car does this have a neighbor with the same exact car. When I emailed the managers of this location about the issues I have had no response at all. To add to this the first car I bought from them they sold me it had a cracked windshield and was dirty and spilled chocolate all over the seat. The ONLY reason we go back is to work with Michael Croom who is an amazing sales man and person in general. read more

Alisha lulis service advisor was so helpful for a Mustang recall camera issue.what other dealer rejected to fixed ; Kearny Mesa ford fixed the issue Thanks read more

I'm slappin myself that I keep giving Kearny Mesa Ford second chances, because every visit reinforces the same conclusion: this place simply cannot get out of its own way. First, the one and only disclaimer: Sarah P. (service writer) appears to be the ONLY competent employee I've ever encountered here. She is the singular exception to what is otherwise a pattern of chronic internal chaos. Last year, they botched my service after I brought my own oil. I made the mistake of brushing it off. This year, I tried again and booked a 12:30 p.m. service appointment--this time through text, because the appointment clerk was so incompetent I could tell they were probably going to screw up the appointment. When I arrived today, they claimed they had no record of the appointment. Fortunately, I had the text confirmation as proof. Instead of starting on time, everything was delayed, which of course meant everything finished late. While my car was being serviced, I received an unsolicited offer from their used-car buyer. I politely declined. In return, Dalila unbelievably proceeded to mock me and antagonize me about what price I would sell for--despite the fact that (1) I wasn't selling, (2) I love my car, and (3) Ford will never make this model again. Her comment asking if my car was "made of gold" was wildly unprofessional. See screenshot. Add to that: * Ongoing scheduling confusion by the staff, * A service tech forgetting to put my registration renewal sticker on the windshield, and * The memory of last year when they forgot to put the coolant cap back on and I had to refill the coolant and order a new coolant cap. I don't understand why I keep giving KM Ford multiple opportunities to get it right. Every visit, I think maybe this time will be different. Every visit, they seem to try to hardest to prove it won't be. Two stars instead of 1 because Sara Pounds deserves 5 stars. read more

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I recently took my 2021 Ford Raptor to Kearny Mesa Ford, where I originally purchased the truck in 2020, for service after the truck misfired while downshifting, causing it to stall and nearly shut off. I also asked them to inspect my sunroof cover, which had already been replaced a few months ago after strings began dangling from it. I have a 100,000-mile extended warranty that covers most of these repairs with a $100 deductible. My service advisor, Sara Pounds, was amazing throughout the process. She communicated with me consistently and kept me updated, and I want to make it clear that my frustration is NOT directed toward her. During the service, I was informed that the technician recommended replacing the spark plugs, which were not covered under warranty, so I agreed to pay for them out of pocket. I was also told that the torque converter shudder needed to be repaired, which would be covered under warranty. The following day, I was informed that the sunroof railing was also defective and that the replacement part would not arrive until the end of the month. Since the truck was still drivable, I asked if I could pick it up and bring it back once the parts arrived so the remaining repairs could be completed together. Sara specifically told me, "The tech said he will get it to where everything is closed; you just can't open the sunroof until the repair is completed later in the month." I paid for the spark plugs, picked up my truck, and drove home. Like I normally do, I rolled my windows about halfway down and got on the freeway. Minutes later, I was HIT IN THE HEAD by the sunroof cover as it came loose and FLEW OUT OF THE TRUCK on the freeway. I was absolutely shocked. At no point was I told that I couldn't roll down my windows or that normal driving conditions could cause the sunroof cover to detach. Had someone simply told me, "Do not roll down your windows," I obviously would have followed those instructions. I immediately notified Sara after getting home. I also emailed GM Stephen Bear, Service Director John Hernandez, and Service Manager Jeremy Farmier asking for assistance. It has now been approximately 7-8 days, and my Raptor still has no sunroof cover. Jeremy contacted me and advised that they are trying to locate a replacement, but in the meantime, I should find a "creative way" to cover the sunroof until the part can be located. That response is extremely disappointing. I picked it up after being specifically told by their service department that the technician had secured everything and that my only restriction was not to open the sunroof. I followed those instructions, yet part of the sunroof assembly came loose on the freeway, struck me in the head, and flew out of the vehicle. Thankfully, I wasn't seriously injured and, as far as I know, the cover didn't strike another vehicle. After this experience and the response I've received afterward, I cannot recommend Kearny Mesa Ford Ford San Diego for service or sales. I would strongly suggest choosing another Ford dealership. Hindsight is 20/20. I just wish someone had simply told me not to roll down my windows or, better yet, made sure the truck was actually safe to drive before returning it to me. read more

A concern about customer service. I was there at about noon and wandered the lot for a bit, didn't see any sales people so I approached the reception desk and asked if anyone could show me a particular truck. Waited a few minutes more, no one came so I eventually left. I navigated to their website and requested and appointment for a test drive. A few hours later the dealership texted me... they also called my Wife at home to tell her i was expected at the dealership for the test drive (??????). Found out later the salesman had pulled up my info from a prior purchase there many years ago and decided to call the 5 contact phone numbers. When I went back the salesman showed me the old phone numbers. Wasn't apologetic, didn't seem to understand the concept of what my concern was. He also tried to tell me I had made those entries today myself (old phone numbers from old jobs, a home land line disconnected years ago). Totally ruined the eventual surprise. read more

Mike is an amazing service advisor A true professional Came in with a list of things I thought could be wrong and he steered me in the right direction. Inspires confidence and trust My new go to dealership! read more

Thank you Eric and Tyler for the amazing work and deal you guys were able to get me on my Bronco Raptor. For everybody seeing this review this is my second vehicle being purchased through Kearny Mesa and with Eric and both times he make the experience amazing. There's no BS there's straight shooters and try to make the deals happen. What's the vehicle's pick your literally in and out of the door within 30 minutes. Again thank you Eric for another great vehicle I will for sure come back when I'm ready to purchase another. read more

Kearny Mesa Ford - 2025 Bronco Raptor - Auto Repair Near Me - San Diego, California

This dealership operates in an alternate universe. Attempted to have repairs to the a/c and regular maintenance on our daughter's 2022 Bronco, as she is currently in the hospital undergoing chemotherapy. Appointment made through the app for pick-up on a Monday at 9:30 AM. No one showed. Contact by us later in the day stated they were going to "look into it." Reschedule appointment for next day, Tuesday. Pick up scheduled 8:45 AM. And this time, someone did show up to get the vehicle. I instructed the pick-up employee that the a/c is not working and that regular maintenance on the vehicle needed to be done. That's it. At 10:15 that day, we are informed by Erica that the Bronco has no warranty; a/c diagnostics will be $199. With an extended warranty covering all repairs that lasts until 2029, both my daughter and I were in shock. How could this be? She'd been to Kearny Mesa before, so how could they not have her info? After multiple communications over the next 2 hours, KM Ford finally locates her extended warranty. Then all notifications go silent . . . Texted them on Tuesday at 4:10 PM, 5:11 PM, 6:42 PM and finally again at 7:46 PM. No responses. Wednesday morning at 6:25 AM, I send another text requesting a call and informing KM Ford that we need the vehicle back TODAY. Nothing. When I had heard nothing by 8:50 AM, I called Erica's direct line. Sent to voice mail. Tried again at 9:27. Again, goes to voice mail. I try the main service line number and finally get her. She actually answered the phone! OK, she says, she's checking on it and will get back to me. Several minutes later, she calls and tells me that the oil change has been done; however, they haven't figured out what's wrong with the a/c. They want to run dye through the system first to find the "potential leak" and then recharge the system. I'm assured it "won't take long." BS!! After checking with my son, a master mechanic in my home state, I'm told that it's minimum 6 hours, and possibly longer! That means, at best, we wouldn't have the car back until LATE in the day. Damn! We needed the Bronco, as we had things to bring to my daughter at the hospital and then we needed to secure the vehicle in a safe location since she's not anticipated to be released for at least another 2-3 weeks and we were leaving town early Thursday morning. I called Erica back again - at the main Service line - and tell her we're coming to pick it up. NOW. She sounded pretty peeved. Took an Uber up to KM Ford. Actually see and talk with Erica. No, they don't know IF it's a leak, because it could be something else, but the dye test is their first step. YIKES. As we're waiting for the Bronco to be brought around to us, another customer is waiting for their Kia to be returned. When the Kia arrives, it's got a broken door handle! Does NOT bode well for this dealership . . . Horrible experience. Horrible communication. Now the Bronco will have to be returned to KM Ford for a/c repairs by a different family member who will be in town in approximately 2 weeks. What a hassle. An alternate universe: oh yes. A nightmare that you can't wake up from: Hell, yeah! read more

Called this morning for a warranty related issue on my F250. For reasons I do not understand, an appointment for an F250 requires someone from Kearny Mesa Ford to call me back, supposedly in a few minutes. It's now 6 hours later and I have yet to be called. So I called them. Despite their greeting claiming they are open until 8PM, only the sales department is open. They offered no assistance whatsoever. It's now the following morning, over 24 hours from my initial call. No one called so I scheduled an appointment on their website, explaining what happened. Within minutes I received a text that they were reaching out regarding the recall request for my F150. I explained I have an F250 and was simply trying to schedule service. A few minutes later I finally received an actual phone call. Their first available appointment is Feb 9th, 18 days from now. So I called Mossy Ford. They can see me this Monday, and offered a free loaner vehicle. Another update - Kearny Mesa Ford said they would charge me for the time it took to discover if there was a warranty issue, and that I would be charged even if it was determined to be a warranty issue. There were no charges at Mossy ford. read more

Their service department never returns calls. You can't actually get someone on the phone when you call and in general there overall service is below par. read more

The Worst, Most Dishonest Dealership I've Ever Encountered. Absolute Scam Artists. Let me be crystal clear: this place is a scam factory disguised as a dealership. What happened to us here isn't just bad service, it's straight up predatory behavior. My girlfriend brought our 2017 Kia Optima Hybrid in with ONE issue. One. We told them EXACTLY what was wrong: P0036, rear O2 sensor. We literally said, "We already have the code. We just need the O2 sensor replaced." But apparently that wasn't good enough for the clowns running Kearny Mesa Kia's service department. They insisted on running their own "full diagnostic," acting like it was some mystical, 32-step, NASA level process. My girlfriend struggles with on the spot anxiety, so rather than stress her out, I agreed. Then I dropped her off at work, parked from a distance, and watched. And guess what their "comprehensive diagnostic procedure" was? They plugged in a handheld OBD scanner. Moved the car five feet. Parked it. AND CALLED IT A DAY. No lift. No physical inspection. No testing. No technician actually doing technician things. Just a dude with a scanner and the confidence of someone robbing you in broad daylight. Then they had the NERVE to send an $810.54 estimate for a single O2 sensor. They tried to charge: $284.94/hr for labor $290.66 for a part that literally costs $80-$110 everywhere else PLUS over $300 in unrelated upsells we never asked for They didn't just inflate the price, they carpet bombed it. Oh when we questioned where the price came from, our awesome sales tech managed to throw in a 15% off DISCOUNT. SOOOO NICE OF HER TO DO THAT. Why wasn't that the original price in the first place? These people just tried to suck up as much money as possible. This dealership preys on vulnerable customers. They bank on people being too stressed, too anxious, or too inexperienced to fight back. They lie about what they're doing, perform the bare minimum (if that), and then hand you a fantasy land bill padded with nonsense services. It is dishonest, unethical, and embarrassing for a brand representing Kia. If you value your money, your time, or your sanity, you should avoid this dealership like it's toxic waste. There are honest mechanics in San Diego, this is not one of them. Kearny Mesa Kia Congratulations!!!!!! You've earned the title of the most blatantly untrustworthy service department I've ever dealt with. This is why people warn their friends not to step foot in dealerships. Do better. Or at least pretend you're trying. read more

Kearny Mesa Ford - Scam artists - Auto Repair Near Me - San Diego, California

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I came into Kearny Mesa Ford seriously interested in making a deal and was fully transparent about my situation from the start. I explained that I had a leased 2024 F-150 Lightning with negative equity and was looking at moving into a family vehicle. I wasn't trying to play games -- I was ready to buy if the numbers made sense. Initially, the dealership made it seem like they were willing to work with me. I was given what appeared to be a competitive trade-in value on my truck, which is ultimately what convinced me to continue discussions and come down to the dealership in person. Based on the conversations leading up to the visit, I genuinely believed we were close to making a deal happen. Once I got there, the entire situation changed. What I experienced felt like a classic bait-and-switch tactic. After using the stronger trade-in numbers to get me into the dealership, suddenly my truck's value dropped dramatically and I was told it was only worth around $42k. That was nowhere near the impression that had been given during prior discussions. It felt incredibly misleading and manipulative. From there, the process became exhausting. Every time I thought we were making progress, the numbers shifted again. Communication was vague and inconsistent, with repeated "I'll talk to my manager" responses, long delays, and multiple "good news" messages that ended up changing absolutely nothing. At one point I waited nearly a full day only to receive essentially the exact same offer again. What makes this especially frustrating is that I was not being unreasonable. I was willing to put money down, realistic about payments, and made it very clear that I was prepared to sign that day if they made a fair effort to close the gap. Instead, it felt like they were more interested in wearing me down than actually negotiating honestly. I completely understand that dealerships need to make money and that EV values fluctuate, but buyers deserve transparency and consistency. Don't use inflated trade-in expectations to get someone emotionally invested and physically into the dealership, only to slash the value afterward and act like nothing changed. This experience left me feeling misled, frustrated, and like my time was wasted. I would strongly encourage buyers to steer clear of this shady dealership and make sure to independently verify all trade values and deal terms before stepping foot in the store. read more

I bet a bucket of beer that you can't get ahold of not one person from this BIUSNESS. Bought a new 2024 F150. Non stop problems with BIUSNESS and the truck. Ford care and Ford Credit can't get ahold of them either. Anyone please help. TRUCK has been at El cajon Ford on and off for the last 6 months. Unprofessional employees to say the least at kearney mesa ford. You owe me money for the repairs I've spent on this new truck and then some! read more

Kearny Mesa Ford - Ford Care tried and failed with this BIUSNESS. Asked me i have proof and emails - Auto Repair Near Me - San Diego, California

I've been a loyal Kearny Mesa Ford customer since returning to San Diego in 2017. For nearly a decade, I consistently received excellent service and always left the highest reviews. Unfortunately, my experience on July 17 changed that completely. This visit was supposed to be my routine six‑month service -- oil change and general inspection. I also asked them to look into a documented TSB corrosion issue. I was told the vehicle needed to be dropped off rather than picked up, which I did the night before. The next morning, I was informed they couldn't address the TSB because it involved bodywork and Kearny Mesa Ford had sold their body shop. They stated they no longer handle any non‑mechanical warranty work. That was the first red flag. The inspection report recommended a battery replacement and three different additives: fuel, oil, and coolant. In over 30 years of owning Ford vehicles, I've never once been told to add "additives." Flushes, yes -- additives, never. The cost quoted was roughly four times what it would cost to buy the same products myself. That was strike two. The final issue was the battery. I asked the service advisor to check my records and confirm what battery was installed. He told me it was a Motorcraft battery manufactured in 2/2024 and that Kearny Mesa Ford had never replaced a battery in my vehicle. I mentioned I may have purchased one years ago at Advance Auto for a different vehicle. After verifying that, I called back -- only to be told they would not honor the Motorcraft warranty without a receipt, and the advisor insinuated I must have bought the battery from their parts department and installed it myself. I asked for some consideration as a 10‑year customer and was told "company policy" prevented them from helping. Even Ford Corporate confirmed that Kearny Mesa Ford had only submitted warranty‑related service records, not the full history. When I asked to speak with the service manager, I was redirected back to the same advisor, who continued to be dismissive. When I went to pay, I was told there was an additional fee for using a credit card -- something I was not charged six months earlier. The advisor claimed "sometimes they don't apply it," which contradicted his earlier insistence on following policy. At that point, it felt retaliatory. I asked them to simply complete the oil change and inspection. Ten minutes after we hung up, I received a call with an apology: the service manager had located the battery receipt -- the advisor had failed to check my last four service records. While I appreciate the eventual correction, the damage was done. This experience showed me that Kearny Mesa Ford has shifted away from valuing long‑term customers. Loyalty doesn't seem to matter, and basic competence and respect were lacking throughout this visit. I'm not asking for anything I didn't pay for -- only honest, professional service. After this experience, I'll be taking my business elsewhere and sharing my experience so others can make informed decisions. Routine service can be done at any reputable shop, and unless Ford‑specific expertise is required, there's no reason to tolerate poor treatment. After nearly a decade of loyalty, I've learned it doesn't count for much at Kearny Mesa Ford. read more

Bought a car from this place.. didn't haggle on price but did have a few things I wanted fixed that were noted in the bill of sale. Figured it was a win win for me and them. Bought the car and took possession of it with the understanding they would take care of the agreed upon items. One of those items was replacing the windshield which was cracked. That was a slow process to get done, but they did fix it. The other was to repair some paint on the hood (again noted as something they would fix in our contract).. We talked about this during the purchase as being something they would fix and could make look better. Two months after my purchase when the body shop finally could take a look my car was returned to me looking pretty much exactly the same. When I complained they then said they could not fix without repainting the entire hood...and they had only agreed to "touch up paint" on the contract. I expressed my dissatisfaction, was told they would look into options, never heard back. Honestly at that point they had my car multiple times and I was tired of chasing them around so I've just let it go. Wouldn't buy from here again. No way I'd trust a place that wants to play word games in contracts. My sales guy saw the paint when I bought the car, we talked about fixing it, he said no problem their body shop could handle it and we wrote up a contract. If I had known that "touch up paint" only entailed a paint pen I could buy myself, that didn't actually fix the issue, I probably would have walked on the deal. read more

Well I still have my awesome Ranger. It now has 117,000 miles on the original engine, transmission and clutch. I have had the timing belt replaced (not at a dealer) and did have to finally update the original brakes at just over 100,000 miles. A few years ago the check engine light came on again. I bought a new fuel cap and that did the trick. Pearson Ford you are still losing this argument!!!!! Several years ago I drove the truck out to Maine where I spend several months per year at a family property. Maine does not do smog checks but does require annual safety inspections. You will not pass these if your check engine light is on. I have passed every year since I began registering my truck in that state. The truck still gets mid to high 20's gas mileage and has plenty of power for a four banger. read more

*Review is strictly for the customer service of a Service Advisor* Made an appointment for a 90,000 mile service. When I was dropping off my vehicle, I was initially approached by Monica who initially took down my information and checked me in. Monica had great customer service. I was then approached by the Service Advisor, Armando B, assigned to my appointment. When we were speaking at his counter monitor, he was going to input me for a standard oil change and rotation and that whatever else they did with my vehicle would be completed after they call me to see if I would agree. I did not make an appointment for an oil change/tire rotation. I made an appointment for a 90,000 service. I asked what is the standard 90,000 service for my vehicle and he provided a few items that they may do. I asked for more detail and he was not able to tell me what they do nor wouldn't provide me a preliminary invoice of these services. Armando simply wanted to take my keys, up-sale services, and have me wait with no idea what they would do my car. Guess his title as a Service Advisor was a misnomer. What prompted me to write this lengthy comment is the poor customer service that I received from Armando B. On top of not being prepared for any of my questions and for not having any documents ready before I got there, he and another employee a couple of seats down cracked jokes at my expense. If you've been to their counter, they're seated pretty much side by side and you can hear conversations clearly. Kearny Mesa Ford, please have your Service Advisors better trained in professional courtesies. For potential customers, I would advise for you to spend your money elsewhere. read more

I've really tried to give this Ford location multiple chances, but every experience has been frustrating. I don't like leaving bad reviews, but I've gotten nothing but poor service here, from the time I first started looking for a car to now being a leaseholder. When I first got my car, there were a few issues that needed fixing. My sales rep completely ghosted me, and I only got a response after reaching out to the manager. Even then, there was no apology or accountability. I was missing two things that were promised with my car, I eventually received one and never heard back about the other. I let it go and gave them the benefit of the doubt, assuming they were just busy. Fast forward almost a year later, I received multiple emails from THEM asking me to come in for a routine service. I booked an appointment, rearranged my schedule, and drove all the way there, only for Sara to tell me after waiting 20 minutes that I shouldn't even be there and needed to go home. No apology, completely unprofessional when their team is the one who reached out to me. This wasn't an isolated incident either. The last time I went in for service, it took an hour just to be seen with an appointment. The lack of communication and professionalism is honestly shocking. I strongly recommend not coming to Ford Kearny Mesa. My fiancé got his car from Mossy Ford on Mission Bay and their customer service has been amazing, night and day difference. I really wanted to build a good relationship with this dealership, but after everything, I just don't trust them anymore. read more

Was shopping for a used car and stopped in here and met a potential salesman named Matthew Lyons, who was among the best salesmen I have met in a long time..... drove a car that I was very impressed with and unfortunately ended up buying another car at a different dealership. The previous sales people that I met, and the salesman that I worked with on the car that I purchased were all either unprofessional, duds, idiots or just plain morons! Matthew was none of these, and I so wished that I could have given him my business and I would certainly refer anyone looking to buy a car to him, and I highly recommend him, he was professional, friendly, thoughtful, and knowledgeable! Hats off to you, Matthew, you are a great salesman! read more

I used to work at Kearny Mesa Ford, and with my Ford Explorer lease coming to an end, I decided to buy it out. I initially tried working with Aaron Ford since it's closer to home, but after two days of getting the runaround, I reached out to Mike Mokhtar at Kearny Mesa. Despite some challenges, Mike got it done in just 30 minutes--he's an incredibly talented manager who really helped me out. I'm so glad I came back here and want to thank Mike, Alex, and the rest of the Kearny Mesa Ford sales team for taking care of an old friend! read more

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DO NOT take your Ford here for a recall. It is a scam! Our Focus has been having stalling issues lately, very disconcerting since it's a daily driver with baby in tow. We tried having it fixed before receiving a recall notice from Ford. We schedule an apt and we're told by Alisha that the symptoms sound the same. A day later we get a call that they couldn't replicate the stalling and bill us $200 to release the car. After their "attempt", we were told by Alisha that our prior attempt to fix the problem could violate the recall, and Patrick told us the check engine light would never display for stalling (due to power failure). They also only drove the car like .3 miles. This all comes across as a bad faith attempt to fix a severe vehicle problem, and they had no sympathy (or answers!) for returning us a faulty car. It really leaves a bitter taste in my mouth as a lifelong Ford customer. I've dealt with airbag, throttle body, water pump, etc... recalls before, but I guess when it comes time for Ford to step up they just scam you nowadays. Time to move on sadly... read more

Not sure what's the deal with ford dealerships in this town, making an appointment apparently means nothing, and simple oil change will take four hours from your life. Both mossy and Kearny equally don't care about your time. Good luck, best thing you can do is stare at your car and make sure the service is getting started or they will just let it sit while you sit. I repeat mossy ford is equally as bad read more

Good, old-fashioned service. I thought it was extinct, but Ramon Baltazar (service advisor) has renewed my faith. After three calls to other dealerships (one even hung up on me without taking the call), I got Ramon. He was patient and I could tell that he was smiling on the other end of the phone. With a brief deep-dive he was able to confirm that my 76 year old aunt had an extended warranty that will save her $11,000 dollars- a life-changing amount for her. Thank you Ramon and Kearny Mesa Ford/Kia. Please keep things old school cool. read more

For years I've trusted this place with my car! Never again! My cars windshield was damaged at this location and I was told that the broken glass didn't occur on their property! Yet that's the only place my car was at out of my control. Their response was I took too long to report it! Yet I left a message on their phone since no one was available to talk to over the weekend. I texted the service technician on the only phone number I had. But I didn't report it in a timely manner. Yet when I picked up the car there was a glare on the windshield and I didn't notice it! The other alternative was that I took it to a car wash and it was damaged there! Only I never took it! So I'm a liar! I did this in order to make them pay! I urge you if you decide to take your car there take pictures of your car before and AFTER to prove your point!! I refuse to be taken advantage of again or ever again! I won't trust my car to this facility ever again! They do damage to my car and refuse to take responsibility for it! Beware and go somewhere else before you trust them with your car! Your most valuable possession that you trust to get you where you need to go! Buyer beware! Never two words uttered that means so much!! So run away from this location!! read more

Kearny Mesa Ford - Evidence of broken glass! Driver's side bottom corner of windshield. - Auto Repair Near Me - San Diego, California

Had my car bought off me from this dealer, I was reached out to by Erica who was so helpful, polite, and responsive. Made the whole process a breeze Highly recommend! read more

Been buying my cars here for the last 10 years of my life,,, once I didn't and honestly i was screwed with the interest rate and everything. Specially when you are a woman walking to a dealership alone , here is never the case never left unhappy, today I went just looking in less than 4 hours I traded my old car with same model newer one with cheaper payment and fancier car . Clemente the guy who helped me was above and beyond perfect and Adam the manager he made sure to put his customer first above anything. I am happy and thankful for you guys read more

Kearny Mesa Ford - Auto Repair Near Me - San Diego, California

This dealership never fails they always meet my expectations. The staff Erica Ramon and Author is so awesome and their professionalism is impeccable. The most friendliest and kind people you ever want to meet. I would recommend anyone to Kearney Mesa Ford Dealership. The valet service picks my car up from work and dropping it back off on time makes my life just that much easier which no other Forf Dealership provides. Thank you guys for your hard work and dedication to provide easy, caring and excellent service for your customers. Keep up the awesome work!!! read more

Horrible Service - Unprofessional and Dismissive I spoke with sales rep Ivan and clearly explained that I needed a vehicle under a corporate lease for an LLC, with my client currently overseas. She will be back Monday to sign, and I also have power of attorney to act on her behalf. Ivan was rude and dismissive. I was bounced around between him, another advisor, and a sales service representative, only to be redirected back to Ivan and then to the sales manager. After they ran our credit, they refused to provide any numbers or continue the process simply because my client wasn't physically present at that moment--despite acknowledging my power of attorney. This was a complete waste of time. The dealership was unprofessional, unhelpful, and engaged in pressure sales tactics without offering clear information. They run your credit but don't follow through. I do not recommend going to this dealership if you expect respectful and competent service. read more

Was told they'd do a soft credit pull. Only to find out they ran my credit 4 times. 4 hard inquiries. Insane.

Has some issues with my vehicle so I dropped it off on Friday knowing full well I won't get my car back until the following week. My service advisor let's call him. JL was very easy to talk to, was in constant communication, and very friendly and yet also professional. I picked up my car on Wednesday in for now. The issue seem to have gone away. Nonetheless, the entire experience dealing with servicing was tremendous. My service advisor communicated to me more than enough so that I didn't feel the need to reach out. I don't have high expectations when it comes to the service sector because sometimes things happen, but I will give a shout out And credit when credit is due. If all the other service advisors are as thorough in professional as JL, I would have no doubt at this service center is very well conducted. read more

I was surprised to see that it had been 6 years since I had last reviewed Kearny Mesa Ford. I typically avoid this location, because I've gotten better service at Mossy Ford, however Mossy was too busy so I headed over to Kearny. The procedure that I needed was a diagnostic for an oil leak. My service advisor, Jeff, told me that he couldn't tell how long this would take, but he would get with his dispatcher and keep me updated. This was 9:15am. The next communication I had was at 12:30 when Jeff replied to my text that my car was being looked at and he should know something soon. At 1:30, I reminded Jeff that I had to pick up my daughter at 3 and he replied that he was working up my estimate, which he called with just before 2pm. Without access to another car, I was waiting at the dealership all this time. It seems crazy to me that it took almost 5 hours to get a diagnostic done on where oil was leaking from. At the end of this 5 hour tour, Jeff provided me a free shuttle over to Enterprise to get a rental car. My car was ready the next morning and I was able to be on my way. Jeff provided me a 10% discount to cover the cost of the rental car, which was appreciated. The issue that I have with Ford, in general, is that they don't have systems in place to avoid frustrating experiences like this. Other dealerships will have loaner cars available so that you can wait in the comfort of your home, rather than in the service department waiting room. Another pain point is that I waited for over 3 hours without any update. My gf gets treated like royalty at Honda where they give her hourly updates. Jeff was just texting me, so why couldn't this be policy? I'm about to spend hundreds or thousands of dollars and I can't get an hourly update? Or at least more frequent than my situation. Unfortunately, this type of treatment is pretty commonplace at Kearny. At least for me it is. This visit pretty much solidified my decision to trade in my Ford and buy a brand that values it's service customers more highly. read more

Armando was either unknowledgeable in "Extracare Extended Service Plan" or refused to look it up in the system. He informed me he couldn't do anything because I was required to show him my warranty contract proving I had it. I asked if it was in my ford profile. He said that that wasn't a thing. I showed him the pamphlet of the warranty and he still refused to recognize it. After calling multiple other ford dealers they all informed me the warranty was in the "Oasis system" After dropping off my truck I attempted to contact the service desk multiple times throughout the day for three days. Literally, no one answered. The issue with my truck wasn't fixed. I was not informed of the steps the tech took to try and duplicate the problem. Armando just informed me that Ford couldn't find the problem. It hurts me to find out that "We make it easy" is Kearny Mesa Fords motto. This was by far the worst Ford experience I've ever had. I have been a Ford owner for 18 years read more

Kearny Mesa Ford - Kearny Mesa Ford's Motto is "We Make It Easy." Armando made it very easy for me to never be your customer again. Thanks guys - Auto Repair Near Me - San Diego, California

I dropped my car off to get looked at yesterday morning at 8am. It was supposed to be at 7am (I had a 7.10am appointment), but I waited for close to an hour before I was able to check my car in. That should have been my first clue. Here I am am a day and a half later, no calls, no emails, no texts. Nothing. I was promised a phone call yesterday afternoon. Phone calls go unanswered or straight to voicemail. When I do finally get my can back I will never go take it back here again. read more