We have been Jiffy Lube customers for 15 years. They are quick, convenient and they do a great job. Why mess with a good thing, right? Recently, we had some difficulty with our Suburban. We thought it was just electrical problems relating to our 4x4 switch. When we took it to our mechanic they said there could be a possibility that our transfer casing was tampered with. There are only two shops that touch our cars: Jiffy Lube and Gruelichs. We called Jiffy Lube and spoke to the manager on duty, Gus. He was very open to listen and actually came over to the mechanics to inspect the vehicle. Gus notified his supervisor and sent us to the Jiffy Lube Customer Service representative, as per their policy. We thought we were going to get the run around. Mind you, it was during 4th of July holiday, so it did take some time. We eventually were contacted by the rep who was going to send out the District Service Manager to OUR mechanic to inspect the problem with us! They did not try to attempt to deny responsibility. They, in our eyes, were taking as many steps as they could towards accountability. Just to be sure that there was no bias, Gruelichs asked a third party to open the transfer casing and inspect it. If it was tampered with we would know immediately. This morning, we all stood around at State to State transmissions as they opened the casing. What we found was that JIFFY LUBE WAS NOT RESPONSIBLE! It showed normal wear and tear. As hard as it was for us to swallow that we would have to pay for what is a common repair to older GM 4x4 vehicles, we were glad that the establishment that we had trusted for 15 years with our three vehicles was still reputable in our eyes. They did everything right. From the local manager, Gus, to Judy the Customer Service rep, to Darren the District Service Manager, they all listened to the customer. They came to us, even with the possibility they may have to pay the bill. They were kind and considerate. I have to say thank you to Jiffy Lube for not dismissing us. Thank you for years of good service to our vehicles and our family. Thank you for putting the customer first. Good job guys! read more