Went in for an oil change earlier this week. Customer service was fast and simple to get it started. Within a few minutes they had my filters out n showed me how bad they were (I knew they should have been due soon). They did it all quick and at a reasonable price too, with great service from Leslie. Great personality and kept it professional. Gonna be letting my fam know where to get there maintenance needs at. read more

My exhaust was making a loud noise so I stopped in to my Jiffy Lube to ask about it and get a fluid / tire check between oil changes. Wow Wow Wow..... service was exceptional. Got served immediately even though they looked busy. Marcus went below to look at the exhaust, let me know what they thought it was and then filled my fluids and put a little air in the tires. He was kind, and so, so helpful. I truly appreciate a place like this. I left feeling so much better! Thank you Jiffy Lube and Marcus!! read more

Great customer service. Everyone is always very kind and helpful. I've been coming to this location for oil changes for about 3 years now and I've never had any complaints. Shout to Sofia she's awesome! read more

In dire need of a couple of replacement brake light bulb for our Mercedes, we stopped by this Jiffy Lube and were pleased with the service provided. We watched them skillfully assess and diagnose which bulbs needed the boot and swiftly replace them for a reasonable price. We stood outside for a bit to watch them do the job and then went inside to enjoy the AC. We were pleasantly surprised with how clean it looked and smelled inside. I legit almost asked what products they used as an air freshener lol. While other folks may have had a less than pleasant experience here, for the service we came here for, we were satisfied and give the team a thumbs up. read more

Jiffy Lube - Auto Repair Near Me - Ontario, California

Sofia is amazing she's always helpful and knowledgeable about everything I take my 2 cars in for service here all the time now

Very scammy here -- manager/person in charge tried to add services I didn't ask for and I had to call her out so I wouldn't be charged. I only came for a basic oil change and nothing else. At the end, I found out they gave me the highest oil without consulting me on which I wanted. Scam vibes for sure and leaves you feeling taken advantage of. read more

Another great experience here. I'm really surprised the overall rating for this location is 3.5. I came here on a busy Saturday just after 10:10am. There were at least 4-5 cars getting serviced or waiting in line. I went there for an oil change and got out at 10:50am. They even honored my $21 coupon and my oil change came out to $93.63. read more

I just experienced again and to let everyone know every 5,000 miles I go to this store and walking away after an excellent service very happy on my 2022 RAV-4. This morning I met Hanna the assistant manager and gave me a TCS which means Total Customer Satisfaction.. read more

I had a very professional and good customer experience at my visit today,Thanks to Joseph M. He was very informative and good customer service from when I got there til my car a Honda HRV was ready to go. read more

Hi, they have good service Jalo in Ontario. Nice people cool area fast fast service. Definitely recommended I'm gonna change something right now thank you read more

I can't say enough good things about this location ! They took me in 10 minutes before closing because they knew how badly I needed an oil change. Special shout out to Andres and Jamie who were super sweet and the rest of the staff who helped a girl out read more

Just want to thank Manuel for the amazing service today! He made my oil change experience very easy & quick! I would recommend to have him assist you very knowledgeable. read more

Love that the Ontario Mills Jiffy Lube now has two female mechanics working there. Jade and Jenny were professional, quick, and got the job done and under the 15 minutes. They were an absolute pleasure to work with. Look forward to requesting them if possible next time. read more

Went in for a basic oil change on my Honda HRV two days ago and today the undercarriage of my vehicle became loose and started dragging while I was driving. I heard a loud noise as if something was caught underneath my vehicle and when I pulled over and looked underneath the car to look, it was hanging down to the ground. I will be following up in the morning regarding this situation. This is such an inconvenience because now I may have to tow my vehicle up there to have it fixed. read more

Always fast and I get to sit in my car as I wait for my oil change to be done . So easy

Last friday I went to this Jiffy Lube location for a Transmission Flush and when I left 2 or 3 hours into my day my Transmission stop shifting gears I got out the freeway and called the manager to explain the situation he told me to bring my van back I brought it back next day and they check it and ad more oil and didn't work still the same. Now my Transmission is broken I going to replace it. It will cost me $3500.00 dollars. Big mistake I will never recommend Jiffy Lube for Transmission Flush. read more

Horrible service. Got my oil change here and do not recommend coming to this location. Rude customer service and tried charging me way more than the quart price. When they noticed I wasn't such a dumb ass, they were all of a sudden sorry and finally gave me the actual price. When showed them I had the online coupon, they took forever to come back to me and took so long to just leave. What was suppose to be a 10 minute oil change took about 30min when no one else was in line. Rude and tried to steal my money. And before you ask, I had to get an oil change here since everything else was closed around me. read more

These guys always get the job done. They have good customer skills there you're in and out.

So I came two weeks ago to get a oil change at about 535 and they turned me away, saying that their system was down. They closed in 25 minutes, so who knows if it was an excuse for it really was down. As last time I went, they didn't have my oil filter in stock and couldn't even top off my car which was severely deficient in oil. This is the second Jiffy Lube that has had this issue. They need to have a warning about specific cars if they cannot provide oil filters so we don't waste our time. it is a Volvo. Looks like I'm picking a new place to go to. read more

I wouldn't trust this location to touch your car. I've been going here for years and things have really gone down hill. The last time I got an oil change they stripped the drain plug so bad it took another location 20-30 mins to get it off. I don't feel comfortable bringing my vehicle here anymore. read more

We took our vehicle in on Monday, Feb 20th for a simple oil change and it cost 80. But worse they drained the transmission fluid instead of oil then overfilled the oil. We drove from Ontario to our home in Glendale and car was sounding horrible. We took it back the next day and the employees admitted their mistake but did nothing. Today is day 2 n no action from corporate or manager of facility. Do not take your car here. Read other reviews. The guy who messed up is rude on top of everything as is the manager. Now it seems transmission n engine are messed up. Horrible horrible service and no one is offering any help at all. read more

Went there Saturday's for an oil change waited for a hot minute. Got in service starts then I'm left sitting there for quiet some time and get approached by manager oh we started your service already but we're out of your filter so have to get one here can take like 20 mins. But I'll have to check... left waiting more finally the guy that checked us In comes out and says it'll be about an hour we didn't start so you can go can... wait.. come back tomorrow . I said I'm good I'll go someplace else I've been waiting long already. TODAY my husband and I got to do it ourselves we find this sticky stuff all along the bottom passenger door , we pop the hood they never closed the oil seal and the cover was still tucked up by the wiper blades under hood and they just closed it. Now the whole inside of the engine area was covered in oil splatter. read more

I came in for a oil change in the morning before work and was in and out promptly. I watched from afar and all the employees were on it. The employee below doing the oil change with the mullet did the oil change so thorough and quick it was amazing, great job I will be back. read more

I have used Jiffy Lube Ontario, Mills and the JL on Foothill in Upland for the past 9 yrs. They have you in and out. I use only use synthetic grade oil in all my vehicles because it help your car perform better, and you can ride a little longer before your next change. So I love my jiffy lube. They are professional and check all your vitals. They also hire ladies who have good mechanical skills. Thank you Jiffy Lube! Keep up the good work, and I'll be back when needed. read more

This is my to go Jiffy. I always feel welcomed here. People are polite and courteous. Good customer service and good work on my SUV service . Thank you. read more

Came here with my boyfriend for our routine oil change and we've been coming all the way to this location from Fontana for years. Had a little bump in the beginning of service when we learned the estimate was gonna be way too much for our student budgets and were bummed to hear that they stopped taking Groupon for jiffy. However, Sergio helped us out and gave us a great deal and were very kind and courteous with us. He truly cares about his customers and I love the customer service we were given here. They didn't try to up sell us and were completely honest here. Even walked us to our car and was a true gentleman in opening our doors for us too. Can't thank you enough, Sergio! See you for the next change! read more

Went in for an oil change, I was in and out within 10 minutes. I had a 10 dollar coupon and worker gave me a 20 coupon to use instead. They were very friendly and reset my mileage on my car. read more

The team was courteous, fast and efficient. I'm not sure why I didn't try Jiffy Lube sooner. It was way faster than a dealer oil change. Was in and out in 15 minutes. Thanks, Justin and team! read more

To be in an out of this place in 11 minutes is awesome! I like staying in the car too. I appreciate using the yelp coupon too! The price was great I thought. Ain't nobody got time for an oil change.. I'm used to going to the dealership and waiting and waiting a couple hours. No more waiting like that. I'll be coming back again! read more

Jiffy Lube - Convenient to stay in your car - Auto Repair Near Me - Ontario, California

I came in to get my air intake hose replaced as I already bought the part for the replacement & needed someone to do it for me. First off, they're so generous because they didn't even do that kind of service in the first place, but decided to do so anyways since they know how to. Every other place I called straight up declined & told me they didn't do that kind of stuff despite me being told by countless auto part places that it's fairly a simple task. The service is fantastic and I honestly felt so comfortable even though I knew nothing about cars. Shoutout to Matt for replacing it for me without extra charge! He's extremely friendly and so helpful!! The best service I've received from any auto repair shop. read more

This place messed up my transmission. Overfilled it and only drove 60 miles after. This happened 10/2/23 and my car STILL has not been fixed. They offered me an amount that will only cover half of my repairs and didn't even include the $1000 tow I had to pay or any rental I have paid for. It's going on a month and still not resolved. I keep getting told 1 person handles things and then the other person says the opposite. I live in Las Vegas and it seems they write an estimate based on THEIR warranty department, their estimate does not reflect the actual cost of repairs. Labor rates and cost don't add up on what it's needed to repair. This has been the worst experience of my life and most stressful, having to deal with this company going back and forth, the waiting ... I JUST WANT THEM TO PAY ME FOR WHAT ITS GOING TO TAKE ME TO REPAIR MY CAR AND NOT WHAT THEIR WARRANTY DEPARTMENT PAYS as well as reimburse for towing. I wish I had the zero star option . read more

My 2014 Dodge challenger was in Great condition before i brought it in for a simple Full synthetic oil change and a coolant top off, and here's what i got, first off my car never leaked prior to visiting this location, after the service i was profusely leaking oil and the 125$ i spent on oil ended up all over the Autozone parking lot , not to mention they also didn't properly secure my coolant cap, spilling coolant all over the inside of the engine, causing my car to over heat as well and eventually bursting my thermostat. My car started shooting out oil from the exhaust, keep in mind that my car was completely fine before this, i kept her in perfect condition, no leaks, no check engine, no coolant spills. I knew something wasn't right after leaving the garage. after the appointment/service my car has now become non operational due to poor service and lack of attention to detail. I understand that it was a sunday and not many want to work, but we all understand as Californians, we need our cars to survive. I hope this review can help others get an insight on the quality of service that is done at this shop and hopefully the staff may put more attention to detail after this. read more

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This is my first and last time taking my vehicle to Jiffylube. I had called a day ahead to check to TOTAL cost minus the tax for a 2019 Toyota Sienna which I was informed it would be $89.99 + tax with additional charge for anything over 5 quarts of full synthetic oil. Well the person on the phone failed to mention any the cost for labor. It sure looks like he doesn't know what the word TOTAL means. read more

I had a very odd experience at Jiffy Lube. Not bad, but odd. I brought my car in for an oil change. The gal took my car but never checked me in. I waited for them to gather my information and they never did. Typically they give you an estimate and you sign before the work is done. Today I waited for about 30 minutes and was ready to just take my car and leave because no one had communicated with me. Then I find out my oil change was done. I'm happy they were able to complete but I have two suggestions in the future: 1. Make sure the customer has a quote before doing the work so there are no surprises. I honestly thought the price was a little high today as compared to the Valvoline shop I visit on occasion. I would have liked to make that decision. I felt like it was made for me. 2. Communicate more. I'm not knowing my car was being worked on, I was about to take my car and leave. I was frustrated. read more

Horrible first time experience at Jiffy Lube Ontario Mills today. I took my car in for what they claim is a quick oil change. I arrived, finally someone had me drive in and then I waited for over 10 minutes when finally someone checked me in. All the while one employee, not Danel, not David, not the female spoke to another client very loudly about football. It started like a normal conversation, but gradually his voice turned to yelling and curse word after curse word. Although I comprehend being passionate about sports that type of vocabulary is unacceptable at any establishment and for any employee. I am assuming there is a manager on duty and despite me calling to complain as I continued to wait endlessly, nothing was done. The vulgar language continued from this employee. Through this, numerous cars were waiting. When finally the oil change was done, I was asked for payment. Gave it and I sat for another 15 minutes waiting. The female employee then came to once again ask me for payment when I had already given it to the foul mouthed employee. She was apologetic when she realized, But by then what I thought would be a quick pleasant experience, was THE TOTAL OPPOSITE! Jiffy Lube managers and employees should know how to adequately run a business and what constitutes appropriate behavior during business hours. read more

Shout out to Manny! Thank you so much for helping me with my coolant situation. I appreciate you staying late and helping fix the issue while everyone else went home. Thank you for going above and beyond! Recommend this spot and ask for Manny read more

Once again Jiffy Lube never let me down went to a different location clean fast extremely ridiculously fast service and friendly friendly service thank you so much for making my birthday a wonderful morning read more

Jiffy Lube - Once again friendly cleaning service waiting area clean they never let me down gently thank you so much - Auto Repair Near Me - Ontario, California

Thank you to the team at Jiffy Lube shout out to Raymond as well. They're all super helpful and informative. Truly felt like they were educating me through the process. I also enjoy staying in my car while they're working on it. read more

Went in for an oil change since it's around the corner from my job. The guy who helped me out was Manny! He gave me great customer service and made me feel in good hands. Definitely going back there because of him! read more

The service is not as fast as Upland or Ontario Mills location, but the people are nice regardless. I opted to stay in my car despite the summer heat, because I don't want the staff member Mario who was maskless at that time, to be breathing in my vehicle while he's been in other people's cars too. I work at a hospital, and while I don't work on the COVID floors, I am aware that the COVID patient population is on a sharp rise again as I write this review. I understand that the mask mandate has ended weeks ago, and it looks like Jiffy Lube has left the choice to mask up or not to their staff. Out of four staff members here, only the manager Oscar is wearing a mask. I don't see anyone sanitizing their hands, neither do I see any hand sanitizers around the work area. They seem to be okay with going from vehicle to vehicle, risking either catching covid or spreading covid. The times the maskless staff opened my door to check stuff and change filters was uncomfortable. Just bringing it up in case other customers are also uncomfortable with the lack of precautions. read more