Douglas was kind and professional I recommend this location. Received a coupon and I appreciate it. read more

Customer service is top notch. Everyone is efficient, kind and helpful! Young reps so it's good to know the new generation hasn't lost hope in customer service! read more

Carlos and Gael did a phenomenal job with my oil change! They were both very professional, friendly, and made the whole process quick and easy. I really appreciated their great customer service and attention to detail. Definitely recommend coming here and asking for Carlos and Gael! read more

Met with Brenda and everything went smooth since I first drove in! told me all my options and definitely got the best price. service was quick, I was in and out. The whole staff was very friendly! read more

I normally go to another Jiffy Lube location for my oil change needs but decided to try Jiffy Lube Sierra Lakes this time. I'm glad that I came to this location. Their staff are very friendly and receptive to customers. They acknowledged me as soon as I pull up. Their service bay and waiting area is clean and clutter free. Miss Brenda helped me at check out and answered all questions I asked about my oil service. This is my new favorite Jiffy Lube location. I will come here for my oil service needs going forward. read more

I've been coming to this location for years with three separate vehicles but after today I may not be coming back. When I pulled up, 5 people were watching one person work with three cars in the bays and two of us waiting to be checked in. The lady next to me left after a couple minutes of waiting and I had to ask if they were checking people in. Once they checked in the car I went inside to wait. I could hear the staff cursing (their favorite word was F**k while berating a fellow co-worker) from the waiting area. I usually have our kids in tow but I'm glad I didn't today. Their attitude alone makes me not want to come back. There are plenty in the area so I guess it's time to find another place. And the value for the oil change has definitely gone up, $160 for an oil change on a 6 cylinder seems high to me. read more

Brenda and Louise were exceptional. Got me in and out made an appointment. Very friendly and professional.

Brenda was extremely helpful. It being my first time at this location, she was patient with me and knowledgeable.

Customer service is good. They're fairly quick. I would always go to this jiffy lube to get my oil changes done on my wife 2022 bmw x3 only to make sure there was record to keep factory warranty. Warranty ended and I did the first oil change myself at home since and there was no crush washer on the oil drain plug. This should always be replaced every time the oil is drained to prevent oil from leaking out. Got lucky I didn't have a leak but this is still not OK. read more

Jiffy Lube Oil Change - Oil Change Stations Near Me - Fontana, California

So I came Friday for an oil change service was done but came back today Sunday with my oil level at 15%... so I check my oil to see if it's good. To my it seemed to be off so I came back into the shop. I had explained what happend and was told to theres a 45min wait, Then Luis stepped in and checked it out for me then and there and reset my oil level. Thanks to him I was in and out in 5 mins, because of him I will return to this shop. Thank you again Luis at jiffy lube on Sierra park way! Appreciate You!!! read more

This location is always fast and efficent! Excellent service, courteous and professional staff. Special shout out to Brenda!!!

About a week after my oil change, I noticed a massive oil leak. I'm not sure exactly when it started within that week, but when I checked my oil, it was completely empty. Imagine if I had kept driving like that, I could've blown my engine. That would've been a $4,000+ repair. Now look, if I had gone to some random oil shack off the highway and paid $50, I'd kind of expect something to go wrong. You get what you pay for. But Jiffy Lube charges some of the highest prices for oil changes, so I never once thought something would be done incorrectly. I expected quality. Obviously, something wasn't done right. I called them and explained the situation, but since I couldn't move my car, I asked if they could come to me. At first, the guy kind of hinted that I should try towing it which is expensive, and honestly unfair since this was their mistake. Thankfully, they ended up sending someone out to my house. The guy did the oil change, which I appreciated--but when he was about to leave, he told me the issue wasn't really their fault. He said a "blue hose" had broken. I don't know a lot about cars, but that didn't sound right, so I looked into it. Turns out he was probably talking about the O-ring, which is a part of the oil filter assembly. And guess what? If you install it wrong, it can cause a major leak exactly what happened to me. He told me the part failed because of "high stress," which felt like a stretch. I use my car for work it's a 15-minute commute. That's not high stress. It really felt like he was trying to shift the blame onto me, or make it seem like it was some random failure instead of an install error. And he never really apologized. Just did the change and blamed the "broken hose." I paid for quality and got the opposite. Yes, they did the right thing by fixing it, so I won't give them 1 star. But the way the worker made me feel--like it was my fault--when it could have also been an installation error. Also the potential damages I could have needed to deal with if I damaged my engine is not okay. I won't be going back. read more

Jiffy Lube Oil Change - Oil leak - Oil Change Stations Near Me - Fontana, California

Came in this morning for an oil change, and Steve along with another gentleman took great care of us. They were knowledgeable, professional, and provided amazing customer service from start to finish. Their positive attitude and genuine joy made our morning so much better. It's refreshing to be helped by people who truly care about their customers. Thank you both for the excellent experience--we'll definitely be back! read more

The service was an oil change, The crew was very helpful when your turn came up. Value If you add your Email address They send you good discounts . That makes it only 3$ more the Wally mart . I call that a value...... read more

the entire crew was nice. They explained everything to me, they were courteous, knowledgeable and professional. I highly recommend. I have a Ford SuperDuty and they gave me a coupling to use and saved me some money. read more

Went in for a quick oil change. This place is so convenient for 9-5 Monday through Friday employees! They are open at 7am and on weekends. Steven helped me out and was so helpful. He's definitely a morning person. Great mood and great vibes . I decided to add a tire rotation and a filter change for my engine. First trip and they provided me with a coupon. Thank you to Luis and Steven for that! So so helpful. Especially for a single mother. We need to find all the help I can get. The best part of it all was when I explained to them that I had to be at my son's football game by 9. I showed up by 810 with no appointment. I was out by 850!!! Luis helped me with all my needs and provided me with the summary of my trip. I'm so glad I decided to go there. Highly recommend this place. read more

Waitin g for an oil change they had a used oil pick up going on they let 2 other cars go before me because I parked out of the way of this truck. Stood at the counter for 15 mins before anyone stoped to asked. Ugh been coming here for years and just like that they lost a customer. IT'S CALLED CUSTOMER SERVICE. Manager saw me I continued standing at the counter waiting for the managers to make eye contact but I guess a lil old white woman intimidated him. read more

Usually normal. Nothing amazing but nothing bad. This time I just parked where they signaled but no one came for like 10-15 mins. Not even a "we'll be right there". so I backed up and left. I still need an oil change so I'll probably come back and change the review unless it's still the same silent service read more

I have been bringing my vehicles to Jiffy Lube for well over 25 years and have always experienced quality service. Recently, my son experienced a service issue relating to my vehicle but it was quickly remedied with the management team. Thank you to Area Manager, James for the professionalism and willingness to quickly resolve. read more

Came here on a weekday at 10:05 AM and initially there was nobody in the office, so another gentleman and I had to wait a little. After a few minutes Javier helped me. Told him that I wanted to get a high mileage oil change and he asked me to bring my car around back and wait there. Two bays were in use and I was next in line. After approx. 20 min I was asked to bring the car a bit closer and that I could then wait inside. They were done around 11 AM, so it took about an hour total. Price for the high mileage oil change is 89.99. They did honor my $15 coupon, so the total after tax was 79.10 read more

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Still a 5 star review!! This place never lets me down! Everytime I come and see Steve, I know I'll be taken care of! He's a familiar face that knows what he's doing. And he's very honest. That's rare to find nowadays. Honest and trustworthy. read more

Good service and explanation of all items before service. No upselling. Thank you Carlos!

The tech was great; however, they didn't have coolant to top off. I literally forgot about it. Went a while without it. Saw thermostat go hot and took a look under the hood and it was bone dry. Lucky I had some coolant in my garage and filled it up. I'm not having any issues now. read more

These guys always do a great job and take care of my vehicle in a professional manner. I appreciate their service.

Savage and Ruben were fast and efficient!!! Always come to this location for the great service.

Extremely fast, and open until 7pm! Great service and used an online coupon. Will be back

2 years ago I did a tune up on my colorado. So 1 year I notice my battery charger was gone. It was under my back seat lift. So I couldn't complaint it was a a year. Me being a honest and good person they left there sensor motor in my truck I gave it back to them. Not knowing my battery charger was gone. I dont even think that change my spark plugs. To this day 2026 my truck acts weird. It shakes I dont even go do my oil change its expensive. read more

I love coming here for my oil change, they have always done a great job and also have wonderful customer service. I get synthetic oil but it makes it more worth the price because they check EVERYTHING not just the oil. Steve assisted me today and from the second he greeted me until I left he was a complete pleasure. read more

I have been coming here for 2 years and everyone is so friendly and nice. Being a female its intimidating getting work done on your car (even if its just an oil change). Steve always greets me and my son every time and gives my son knuckles which is a is like a fist bump lol. But over all no complaints and everyone is very nice.i love the coupons jiffy lube offers. read more

Friendly, fast, honest! I will be back! My whole service took about 15 minutes. They went over everything that they did and sent me on my way. read more

I want to give a shoutout to the customer service they were very nice and professional with me especially I believe their name was Douglas, very thankful for the help! read more

At first my experience was bad. They did not explain that my oil filter was stuck and they could not get it off and just changed my oil. However they were very understanding when I came back and ended up replacing my oil filter since it broke when they eventually took it off the second time I came back with no extra charge. Good service the second time around. read more

I've been to many Jiffy Lube locations, but this one is by far the best! The service was extremely fast, and the entire team was knowledgeable, polite, and professional. Vincent and Douglas were exceptional they explained everything clearly and made sure my car was taken care of quickly and efficiently. I'll definitely continue coming back to this location. Highly recommend! read more

Thank you Louis and team you guys are great and super fast I will definitely come back again

This place truly reminded me of an episode of the Netflix show 'Tires'. I came here for the first time to get my oil changed and was greeted by multiple techs who were very detailed about the times of blends they have. I opted to sit in my car during the service and got to hear the shop talk. Listened to a brief sales meeting about hitting shop goals for a team trip and even got to hear the team's energy drink order. Friendly crew, interesting experience. read more

I have never been to jiffy lube. These service technicians are so friendly. I was welcomed and treated with respect and courtesy. The waiting room is comfortable and air conditioned. There's a water cooler. Didn't have to wait more that 10-15 minutes. It was very fast and reasonably priced! Thank you to Liam, Isiah, Douglass and Jose ! read more

First of all customer service is horrible. I arrived early and got checked in and it took 2 hours to get an oil change. Ridiculous, Will never come back to this location again. read more

Horrible experience, awful customer service, and absolutely disrespectful men. Went to get my tire checked, to see if there were any issues with it because it felt wobbly... When I got there, they approached me in the parking lot, and didn't even let me in the door of the building... so I started telling them what I needed, and they didn't even let me finish, before trying to send me to America's Tire (who actually sent me to them)... Before even hearing what the problems was they were sending me somewhere else... They didn't have a lot of customers, but I guess they just didn't want to serve me? I left because of how dismissive and disrespectful they were. So, I figured before I call corporate, or leave a review on the internet, let me speak to the manager there, and let them be informed of my lack of service and disappointment, and maybe they can help me with the issue.... So, I called to speak with the manager, but when I asked to speak with them, an employee said "Ok" and left me on hold for 10 minutes...literally... and then after all that time waiting - of course THEY hung up... So, here I am writing this review now. I didn't even get a service here because they didn't want to serve me.... Still don't know why they didn't want to help me, but there are at least 5 other jiffy lubes in the area I urge you to go to besides this one. I hope they receive this, and put their employees through customer service training, so they can learn how to treat people. I will be calling corporate, and leaving a 1 star review on every site. Call me Karen if you want to, but seriously learn how to treat people. read more

Trash don't come here. I just need one lug nut and I was 10 minutes before close now I gotta drive more without a lugnut just for one lug nut. It takes less than five minutes to do that. They're all complaining with all bad attitudes and he wanted to lie and say that he had to have the lug nut ordered in and all this bullshit very unprofessional do not come here read more

Service was great, prices were comparable. They did the job in a timely manner and with professionalism. I would definitely recommend.