Quick, easy, and everyone is efficient! Prices are also reasonable. Always recommend Prompto for…read moreoil changes.

Careful everyone they are charging $12 labor fees and hoping no one notices ! I have a 2012 Dodge…read moreGrand Caravan which only takes six quarts of oil and does not have a skid plate or any parts that they have to remove or do labor to . They charged me the usual $33 for oil and filter but then they added an extra $12 labor fee for no apparent reason

Just ask for Fabian. He cares. He offered me a special rewards discount for four tires that the…read moreother employee did not, right when I was checking out! As a result, I return to them for any issues I have. Just work with him. Everyone else seems really nice, but Fabian just happens to take your issue seriously. As long as he is there, I will keep going there.

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

No problems with the technicians or the work done - new tires, good. But customer support from the…read moremanager (not onsite) and corporate office was almost non-existent. Phone system gets you an overseas answering service which rings the manager - no answer, they will call back. No call back a day later, ring again and you can leave a voice mail - again no call back. Ring up the technician onsite, who says you should call corporate. After reaching out to customer service at corporate and being re-directed to different departments, finally someone answers their phone and says they can help. Again this sounds like overseas back office contractor. They cannot find the Customer ID number which is printed on my invoice. They said to send an e-mail to the corporate address they provided. No response to the e-mail. Send a backup e-mail a week later, and still no response whatever. I have finally decided to give up on this useless Monro customer service and use Yelp to share my experience. This company only cares about taking your money, and could not care less about working out any problems you may have after their service. Their response tag line is, "We're not in business to disappoint customers" but that is exactly the effect of their customer service process - there is no support provided, and disappointed customers will not bring their business to this company again. The problem is with corporate management cutting costs by taking away customer service. You are much better off patronizing any other company where they might care about keeping their customers happy.

I've been coming here for 6 years now. The location and hours are very convenient. I've had all…read moremaintenance and almost all repairs done here. But this week I've made 3 appointments to have them check out a sound the engine is making. Each time when I showed up for the appointment I was told that they were too behind and didn't have time to look at it. 3 fucking times within 4 days! I understand they're busy. But I'm not asking them to fix it. I'm looking for a new car, so I just want them to check it out and see what the problem is. Why should I schedule another appointment?! So I can show up a 4th time when they're too busy? I've lost all respect for this shop.

I just finished my First transaction…read more New exhaust...a great triage of some other areas, that they recommended ...I just wait. The price was half, of what I budgeted! Great use of txt - to convey a work order. Job completed in a day.

This place saved us!! Our muffler fell off on i95s and every single place turned us away except…read morethese guys! Not only did they accept us spur of the moment, they were polite and friendly to two frazzled travelers.

This place is under new ownership. I was referred to them based off the old owner, with the person…read morewho referred them not realizing it's been sold. So consider that if any of these reviews are old. This is now one of those shops that don't want to actually do labor and try to fix things, but rather just replace everything with new parts. They told me my car needed a lot more than it really did. Their alleged price for parts was out of this world. I asked what their labor rate was and was told they didn't know. The guy who helped me at the counter, and worked on my car shouldn't deal with customers. There were also about half a dozen people just standing around eating pizza. Maybe their high costs reflect running a heavy crew? Came here because I thought it would be quick and convenient. Ended up sucking it up and actually making an appt elsewhere and my car was fixed for less than half Towne Lube Express quoted me. My personal opinion is this is a "drive in" "convenient" state inspection place that feels like once they have your car they have the upper hand. Don't be passive and just accept their quote. Don't be bullied. Now I am VERY curious what happens to this place after January 2026 when allegedly New Hampshire stops requiring inspection stickers. Enjoy just doing oil changes for the people too busy to make appointments elsewhere!

Needed a quick oil change within the next few hours, got an immediate email and was back home…read morewithin the hour. Amazing, friendly staff and affordable costs. Couldn't ask for a better and efficient place! Great work here

Very good work....Best prices!! They tell you up front what you need and so on. Been using them…read morefor a long time. People you can trust, and Tom and the guys are very nice and always helpful. Troy

Great group, they know what they are doing. Had an issue with my convertable and fixed and did a…read moregreat job !!!

Brought my vehicle in for the usual inspection. The owner said it didn't pass and quoted repair…read morefor ball joint at $270. The vehicle had just had all the ball joints and wheel adjustment done, Had to go far away to the original garage to get the inspection and it was a hit in the gut how dishonest Tony and his crew was. Money took over a customer that paid him for service for many years, So Sad and pitiful to treat a woman so bad. Rollin on!

Tony and the guys are great, and you are always going to get a honest answer. Our car was going to…read moreneed tires for inspection coming up, and we damaged a tire on our car and that need became immediate. Even though the shop had work scheduled out a week, they mounted up a new tire for me so I could make the car safe and schedule the rest to be replaced. They just finished the rest of the work I needed, as well as inspection, and things are great!

We had an emergency. They got us right in, fixed the problem and got us back on the road in no…read moretime. We've used them for other issues as well and have always been quite pleased with their work. Highly recommended.

My family has been taking our vehicles to Graham's for over twenty years. The work has always been…read moresolid, the prices a touch higher than some shops, but worth it because Tim stands behind everything he does. If an issue comes back, he makes it right. That kind of integrity is why we've stayed loyal for many years. However, there has been a lingering problem that keeps giving me pause, and it has nothing to do with the work that is performed by Tim and his mechanics. It's the woman, who shall remain nameless, who answers the phone that keeps tripping up what should be a smooth, well-oiled experience like it was years ago. Ultimately, getting a direct, straightforward answer from her has proven harder than getting my kids to do their chores, and the tone is about the same, too. There's this steady drip of condescension, as if every question is a personal affront to her. And there are the sighs, the putting on hold, more sighs, and then there is the "Take it or leave it" edict. More than once, I've called needing work done, found myself hanging up mid-conversation, and immediately dialed another shop. In fact, the last couple of times I've called, I didn't even wait for the frustration to build; the moment her voice hit the line, I simply hung up and spared myself the aggravation. There have been times I've asked for clarification or if there was any other availability after she's issued her verdict; it felt like I was stepping out of line and challenging her authority. Which is a strange experience when all I'm trying to do is support a local business and throw money their way. I mean, I get it - it's a busy shop, lots of moving parts...That is not an excuse to be void of a little appreciation, or even a modicum of basic courtesy, which shouldn't be too much to hope for. Tim, I hate that this reflects on your business at all, because you've always been, and I'm sure still are a solid, trustworthy place. Judging by how full your lot is, it's clear you're still a local favorite. All I'm asking is this: please send a little of your empathy and human skills her way. I'm sure she's a perfectly nice woman when she isn't answering the phones, but something changes the moment that line rings, and it's impacting the experience, at least in my opinion, in a way that doesn't match the quality of your work. Thank you for all you do for this community.