No problems with the technicians or the work done - new tires, good. But customer support from the…read moremanager (not onsite) and corporate office was almost non-existent. Phone system gets you an overseas answering service which rings the manager - no answer, they will call back. No call back a day later, ring again and you can leave a voice mail - again no call back. Ring up the technician onsite, who says you should call corporate. After reaching out to customer service at corporate and being re-directed to different departments, finally someone answers their phone and says they can help. Again this sounds like overseas back office contractor. They cannot find the Customer ID number which is printed on my invoice. They said to send an e-mail to the corporate address they provided. No response to the e-mail. Send a backup e-mail a week later, and still no response whatever. I have finally decided to give up on this useless Monro customer service and use Yelp to share my experience. This company only cares about taking your money, and could not care less about working out any problems you may have after their service. Their response tag line is, "We're not in business to disappoint customers" but that is exactly the effect of their customer service process - there is no support provided, and disappointed customers will not bring their business to this company again. The problem is with corporate management cutting costs by taking away customer service. You are much better off patronizing any other company where they might care about keeping their customers happy.

I've been coming here for 6 years now. The location and hours are very convenient. I've had all…read moremaintenance and almost all repairs done here. But this week I've made 3 appointments to have them check out a sound the engine is making. Each time when I showed up for the appointment I was told that they were too behind and didn't have time to look at it. 3 fucking times within 4 days! I understand they're busy. But I'm not asking them to fix it. I'm looking for a new car, so I just want them to check it out and see what the problem is. Why should I schedule another appointment?! So I can show up a 4th time when they're too busy? I've lost all respect for this shop.

I have an older vehicle that has survived the salt air & water being a beach resident although I…read morehave a lot of rust. I am a homecare nurse and need to get to several residents every week with people who depend on me. Rob took on the challenge of putting my wheels back out on the road. His patience and persistence to get the job is top notch. Honest, prices reasonable, professional service. Thankyou so very much.

Ok, I have been a loyal customer of Hampton Citgo for over 10 years, John,…read more and Company. Recently the business was sold to RJB Automotive Repair. I was a little anxious, hoping the new ownership would continue the honest, fair, and caring treatment of their customers. Pleasantly not only am I impressed with the new ownership, they are honest, engaging, prompt and fair. If Icould kindlysuggest,give them atry and they willwin over your support as well. Kudos, 5 star +++++, Thank you Give them a try!!! Chris

Excellent service and honest! I have been bringing both my…read moreTruck and Car to them for years. Never do I or have I felt being taken care of. Both Nick and Jimmy know their stuff better than any other company that I know. I have always had great service and will continue to business with them. Don't hesitate on using them! You will be glad you did.

Just brought my car to Pit Stop in Hampton, NH., this is a top notch, fair, knowledgable, courteous…read moreshop that never disappoints! Nick Meloni is a talented car guru who seems to solve all my vehicles issues! As a long term customer, I highly recommend this five star shop! Do not hesitate

Very good work....Best prices!! They tell you up front what you need and so on. Been using them…read morefor a long time. People you can trust, and Tom and the guys are very nice and always helpful. Troy

Great group, they know what they are doing. Had an issue with my convertable and fixed and did a…read moregreat job !!!

Wow. Nate is AMAZING! So kind, efficient, knowledgable, talented, and trustworthy. I am so grateful…read moreto have a local shop I trust.

Cheap, professional, quick. Went in for an oil change and tire rotation, was very easy and quick…read more Would recommend.

Crazy about Dana's!!…read more I've been with Dana and his Crew for a few Years, now. They've always treated me well, and Dana's always been very communicative about all Aspects of my Car's Health without being condescending or short, which is awesome. The last time I called on'm, Dana himself met me with my Car for a Tow back to his Shop, picking me up after my Car'd died as I left the SuperMarket...And when I was faced with the logistical nightmare of transporting the Groceries to my Apartment, he actually drove me over there, and handed the Groceries down to me in front of my front door!! How cool is that?? I was amazed, but I wouldn't say I was truly surprised, for this is the kind of Service he and his Crew have delivered for as long as I've been going. 5 Stars!!

Not sure how a 470 dollar tow is even legal. There should be a limit to how much can be extorted…read morefrom people. It's truly outrageous and I will be writing to NH lawmakers about this. It feels just like being robbed, except without a gun.

I once made the mistake of going to another shop and it was a huge mistake. I have been a loyal…read morecustomer for many years and I will never leave again. They really know what they are doing - that is key. and they are honest. The prices are fair and they always take time to explain what it is they are doing and why it will cost a certain amount. Dont go anywhere else!

Great shop experience, they did my Allroad coilover conversion in an efficient professional manner…read more They are straight shooters, highly recommend for your Euro needs!

Been here multiple times Always a great experience…read more I won't take my vehicles anywhere else now. Excellent work, fair prices, and no BS

My wife and I were up here for the week and had sudden front end problems on our truck. We pulled…read moreinto Sands Auto (they heard the lame truck). The owner, Jay diagnosed the problem on the spot, ordered parts and showed us where our home dealer's service department failed us. Lucky we found Jay. He's a stand-up, honest businessman who knows cars inside and out! When we couldn't get a taxi, he even gave us a ride to where we were staying.