The customer service at front desk misleads my friend into believing she was getting similar tires…read moreoffered by Costco. The rates were lower but eventually she learnt she was mislead by the agent making her believe she was getting similar quality but she was cheated by having lower grade Firestone tire which was not even offered by Costco. She felt so bad taken for a ride by the front desk agent who sounded so promising. Another sad story with Firestone dealers.

For the 2nd time, we waited an hour and a half for them to fix my car and they NEVER touched it! Do…read moreNOT take your car here - they SUCK!!

Every time I come here someone tries to upsell me on something different. Every. Single. Time.read more

DO NOT COME HERE FOR A TIRE ROTATION. We took our SUV in…read moreyesterday for a simple tire rotation prior to our cross-country drive from VA to California. I am writing this review from the Buc-ee's in Sevierville, TN, where a good Samaritan notified us that our back left tire was wobbling severely and looked like it was about fall off. Every single lugnut on the back left tire was loose and could be turned by fingers alone. These morons failed to torque the lugnuts down. This could've been disastrous. The incompetence is frankly astounding. You literally had ONE JOB and you failed miserably.

TLDR: I really liked the people and the service. I recommend!…read more To start, I was able to make an appointment within a week of calling. They were very friendly and made sure to get all the details of my vehicle to ensure they would have the necessary parts and oil. I asked if there was somewhere I could sit and work while I waited and was told yes. I arrived a tad earlier than my appointment (like 15 minutes). Upon arrival there was only 1 parking spot available, luckily I drive a small car and could fit into the space. Unsure where I would've gone if that wasn't the case. They took my vehicle back right away and checked me in. I sat in the lounge area. They have a fridge with complimentary bottled water, a coffee machine, a couch and couple of chairs and a tv. There was a smaller more private space that was next to this area with a rocking chair and space for kids to play. Nothing fancy but the Wi-Fi worked great for my VPN. They also have pictures and info about each of the employees. This is a nice touch and helped me know who was helping me. I received a text when they completed service and it gave me a link. At the link was a picture of my car and then the report of everything. I mean everything. For the tires it gave me each tires pressure along with a picture of each tire's tread. Picture of the engine. Picture of the fluids and how it compares to what it should look like. A full report with visual confirmation of everything. Very much appreciated. At checkout they explained everything they did and saw. Also explained their comprehensive rewards program that I enrolled in. Fair pricing. Overall I felt respected and that they were fair. They care about customer service and taking care of the vehicle. I will definitely be back.

I've been bringing my VW here for years, and I can't recommend this shop enough. The staff is…read morealways courteous, professional, honest, and reliable. The shop itself is clean and comfortable, which makes a big difference if you ever need to wait. What I appreciate most is the detailed inspection report they provide, clearly outlining what's urgent, what's in good shape, and what to keep an eye on. It helps me stay on top of maintenance without feeling pressured into unnecessary repairs. I bring my car in every year for inspections and regular maintenance. While I've had a few costly repairs over the years, I've also had plenty of visits where everything checked out just fine--which tells me they're not just trying to upsell services. I truly trust their guidance. My car now has over 170,000 miles on it, and I believe a big reason it's still running strong is because of the care and advice I've received from this team. Highly recommend!

These guys ARE great! I was a 1st timer (2/25/25) and they treated me like I was one of their…read moreregular customers lol I loved the customer service I received!!! These guys made my day and I left with a smile on my face Thanks..... Sharon

Horrible experience! I have been to this location before and have had no issues, but today was…read morethe worst because of the attitude of one technician. I asked a question regarding an online coupon, which I should have asked before the service was performed, and the technician developed a condescending tone. He even began mumbling under his breath as he walked back to finish the service call. I won't give any additional energy to this matter other than to say that I will never patrinize this business or this company again.

New location off Hull St near the new BJs. Went by after work on Friday around 4:15 to get a…read moretransmission flush done which was recommended by my dealership. I had gotten a coupon in the mail so the price was significantly better than the dealership and no appointment needed. The mechanic walked me through everything and explained what he was doing. Liked how he didn't speak down to me as a female. The service was completed and I was on my way home 20 mins later. You can't beat it!

I've taken my Audi and Ram truck here for my oil change for the past year or so and every time the…read morecrew is great they are transparent and won't try and screw you over. Special shout out the gene and Shawn they alway are super helpful

I went there for a simple tire rotation on my Tesla (Firestone wouldn't touch it), but Brian showed…read moreme some DIY things that I could do to repair some body damage, he has years of experience with Teslas. Everyone there was very friendly and professional, I feel like they treated me the way they would treat their own families and friends. If you own a Tesla in particular, they will work on them no problem (most repair shops won't even look at them). Highly recommended, I will be going there from now on.

If you are not an avid customer to this location, you will not be served in any sort of timely…read moremanner at all. I went here to get 4 tires replaced, set up an appointment and everything. Although when I arrive early, its almost as if I never even scheduled anything. I mean, they showed me no signs of wrgency or anything, keep in mind im here in person waiting. They take 3 hours to replace 4 tires, all which I have had previously replaced and took a total of 1 hour. completely unacceptable just terrible customer service, guy just stands in there chats his ear off like everyone wants to listen to him

I towed my car to this AAA service center after it broke down due to having a previous good…read moreexperience here getting my car repaired. After spending two days at the shop, they weren't able to replicate the problem and told me the car was fine (they didn't charge me a diagnostic fee). I had to initiate the call for every update on how the vehicle was doing. The same day I got my car back, I had the same problem again. The next day, my car had issues and needed to be towed due to a broken starter and battery issues. I am extremely disappointed that AAA returned my vehicle in an unsafe condition and wasted my time.

In my Opinion ! This used to be a good shop but boy have times changed. I had a 9 am Appointment…read moreand it was after 10 am before some clock rider employee started to work on my truck. I explained to the person in charge what I wanted done & how. Then I had to tell the mechanic how to do it. When I returned he had gone home & another guy was working on it which I explained to him what to do & he said it was a Circus Around here ! Then I returned a short time later to find a chip in the paint from him being pissed off that he had to finish the work that the other guy left. To make a short story straight after 4 hours later I left with the work not done right & had to come back to the shop Monday mourning to get them to finish the tire change job. In my Opinion go to another shop to have your work done. A Circus is not what I call a repair shop.

Made appt for state inspection. Took right an hour to do it AND oil change etc. Great friendly…read moreservice and to top it off, they attach actual photos of the work and inspection requirements to the emailed receipt! All of this work for less than I pay at a "stay in car"oil change! Will definitely return in future!

From the owner: Virginia Automotive Service (Formerly Platinum Plus Auto Repair) is your one-stop tire and auto…read morerepair provider with highly-trained technicians and a sales and support staff second to none. We have built our business to change the way people think of auto repair, concentrating on customer service, convenience, and an all-around exceptional experience. We are always innovating, improving processes, and setting the bar higher for ourselves, the automotive service industry, and our customers. We love what we do, and it shows!

These garages must be under alot of regulations. I had three problems and fixed them. They found…read more6 more after I took it back.. one was brand new shocks They installed last year.

Taylor's is a great place. They only do what needs to be repaired. A well run place. Prices are…read morereasonable

I've had the Moyers team work on my cars for over 10 years. They have provided consistent excellent…read moreservice from the time I walked in. Mr. Moyers was recently able to point me in the direction of getting a new engine in my Hyundai Santa Fe when the diagnostic code showed a problem that was related to a manufacturer recall (this led to the Hyundai dealership taking care of everything on their end). That saved me so much money and I'll never forget the honesty and integrity I've experienced with working with the Moyers auto experts. I had them upgrade my AC system with a new compressor this month and it's working like a dream. Highly recommend them above any others!

I went to Moyers Automotive for my annual inspection and was very impressed with their service. I…read morewill definitely be going back for future car service.