Oh my goodness, I am BEYOND pleased with my experience today at Western Auto Service!!…read more I will start and end by sharing my interaction(s) with Jacqueline, my service advisor. I scheduled my appointment over the phone and Jacqueline was so kind, positive, and professional. She is very knowledgeable while at the same time, so easy to communicate with. Upon arrival today, Jacqueline greeted me by my name, was incredibly engaging, and took charge to get my service done! My technician was amazing! He was as fast and efficient, while taking the time to answer my questions. The waiting area and office is inviting and comfortable, complete with a beautiful array of snacks, cold bottled water, and a Keurig with all the fixings. My wait was short and the price was beyond reasonable given the service I was provided. I had the pleasure of seeing Alex again, one of the owners (husband:), which was lovely. Upon departure, Jacqueline bid me goodbye warmly, making me even more certain that I will be returning for all of my vehicle maintenance and repairs!

Had my transmission serviced. Chris did a great job and then inspected my entire vehicle for any…read morefuture issues. He then gave me a write up and the cost for several other minor maintence items to take care of. Thank You!!!

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

Disappointed & Frustrated If I could give zero stars I…read morewould! We had a deeply disappointing experience at Big O Tires involving the store manager, Samuelito Luna. Despite having a road hazard warranty, our claim was denied based on an incorrect tread depth measurement. Samuelito told my daughter to "go home and show her dad how to measure a tire," using a clearly inaccurate method that benefits the store. We have a recording to him admitting he told my daughter that! Samuelito Luna is training his staff the wrong way to measure tire tread!! YOU DO NOT MEASURE AT THE WEAT BAR! When my husband returned with her the next morning to clarify the mistake, the discussion escalated, and Samuelito refused to refund the cost. His only offer was that he might speak to the owner and maybe we'd see a refund next week. That's not accountability--it's deflection. Was my husband angry, yes, but he started the whole conversation calm but firm. As my husband and daughter were leaving Samuelito then proceeded to tell my husband, "Don't worry, I'll see you around". This experience has left us feeling misled and disrespected. Customers deserve honesty, not questionable measuring tactics and evasive customer service. We hope the owner chooses to take this seriously and restore some trust in their brand. DO NOT GO HERE! THIS PLACE IS A STRAIGHT SCAM!!!!!

So incredibly sad that this shop is closed now, they were the absolute best in the community…read more Always fair and professional, never upcharged and always had the car and owner's best interest. Sad to see you guys go!

The absolutely best small business care service. They don't treat customers like numbers, but as if…read morethey truly care about the vehicle and the safety of the owner. They don't push services. Stopped by yesterday and found they're no longer in business, but the mass car dealer bought them out. Sad day for our community.

A/C service. They offered the lowest price after calling 4+ shops and also a 15% military discount…read more I replaced my A/C condenser myself so all I needed was the refrigerant refilled. It's a job that's not rocket science, just hookup the machine and go, and these guys handled it well. Always a great experience at Valvoline

Quick service, I've never had an issue here. People are always very nice! I was also greeted by the…read moremanager which I thought was very professional and service oriented.

Great people helped me out no problems Very professional…read moreand nice people Price was exceptional

I continue to get the very best service at my hometown, auto mechanic, 27th Street automotive. The…read morestaff is friendly and conscientious of my schedule, they always give me fair and practical advice about the mechanicals of my vehicle and ways that I can keep it running top notch. I wouldn't go anywhere else!

I was treated very well. It took them such a short time to fix my ac unit on my Cadillac escale. I…read morewould definitely recommend this business. Very knowledgeable mechanics .

Excellent service, great attention to detail, good communication & friendly personal contact. I…read morehighly recommend Eagle Auto for any repairs or evaluations. They have done a great job on my Corvette, Porsche & ford truck.

The staff are always super nice and they are very honest (which is so hard to find these days). The…read moreshop is clean and they have nice waiting area too. The service is great and they don't need all day for a simple oil change. They will be honest with you should you be in need of an air filter, etc., but don't push or try to upsell you. Finding a good mechanic is like finding a good hair dresser, once you find one...stick with them. Dowdy's will be our go-to place from now on.

A good friend referred me to Dowdy's, what a blessing! And…read moreDan is the kindest, most helpful person I have ever met. I am so pleased with them, I feel so blessed to have this team to be able to trust them with my prius, and have peace of mind. Thank you God for Dowdy's Automotive, bless them beyond measure! amen

Needed a rear differential. They were able to get me in, same day. The staff was super friendly and…read morehelpful. They did not try to upsell any additional products or do any sort of upselling. I had my car back in 1 hour and was back on the road. Highly recommend. The store is inviting, though does smell like tires. Complimentary popcorn was nice for the kiddo too!

Paid to have a rear axel seal (twice) put in my jeep. Went to another business to have some…read moremaintenance done on the tj. They said said the previously mentioned seal was leaking. The new shop investigated and found that Commercial Tire gouged my axel shaft with an angle grinder (when they were cutting off what the needed to cut off to replace the seal). Bad enough that they damaged my property and didn't say anything, but rather filled the gouge with silicone ( are you shitting me?) put it back together and sent me on my way, to have issues later. The oddasicity is mind boggling as well as insulting. To their credit they did pay for the new axel shaft, and I did get an apology. Regardless, I will never use this business again.