Zero Stars- if possible! Apparently, this Jiffy Lube #2540 has a D- with BBB. More like an F- in…read moreJiffy Lube University. Complete fail. I was the last customer, stopped in at 5:40-checked out at 6:04 PM (per my receipt.) Closing was 6 PM. The pit guy confronted me in the waiting room asking if I was getting a "last minute oil change." After yelling about being at work since 7:30 that morning. I could hear all the yelling from the customer waiting area. Never would I have thought that someone's hurry to get off work would equate to destroying my engine. Followed up next morning when they opened. Didn't have the bay doors open at 8:10. Was told my check engine code and severe knocking was a bad camshaft sensor by Mike the manager. Knocking continued, so I followed up the next day. Offered a free oil change, talked down to, Mike the manager avoided me completely. 3 Jiffy Lube visits (within 3 days) 9.9 miles later my car was inspected by a certified MB mechanic, stating I had minimal oil, and oil all over the engine, with clear photos that the oil plug was leaking brand new oil. They destroyed my engine by not tightening the oil plug. Denied all responsibility, refused to provide insurance information. Requested a call from regional manager, told I would get a call from Steve. Later, Mike the manager LVM for me, saying he wanted to inspect my car (forth time.) I don't know how many screw ups someone can have. I don't feel safe nor do I feel that Mike, the manager, has the authority to check my car after numerous failed attempts. Oil pressure controls the camshaft, having the wrong pressure is what caused the malfunction/sensor error. * I am filing this complaint regarding serious negligence and unprofessional conduct at Jiffy Lube #2540. After an oil change was performed at this location, my engine was damaged due to the oil plug not being tightened. Corporate regional needs to get in touch with me ASAP.

WOW. What a lovely experience from start to finish. I've had my fair share of being scammed by the…read moreToyota dealership and other places around town, and I am always hesitant of who I leave my car with. I came by for just a simple oil change and told the manager (I hope), Mike, what a near by shop quoted me for some work that had to get done to my car. It was over 3k worth of stuff. Mike looked shocked, and then quickly wrote up some numbers and quoted me just under $1k to complete the same work. Talk about top notch customer service. I was SHOCKED! At jiffy lube?? I never would have thought. He was so intentional with his pricing ensuring he could get me any discount he could and took great care of me and my car. Mike was amazing. Another worker there, Nick, spoke so highly of him as well which spoke volumes. I don't think I will ever take my car anywhere else from now on as long as he is there! This is a location you WANT to bring your business. Thank you again!!! -Anna with the Prius

So incredibly sad that this shop is closed now, they were the absolute best in the community…read more Always fair and professional, never upcharged and always had the car and owner's best interest. Sad to see you guys go!

The absolutely best small business care service. They don't treat customers like numbers, but as if…read morethey truly care about the vehicle and the safety of the owner. They don't push services. Stopped by yesterday and found they're no longer in business, but the mass car dealer bought them out. Sad day for our community.

Oh my goodness, I am BEYOND pleased with my experience today at Western Auto Service!!…read more I will start and end by sharing my interaction(s) with Jacqueline, my service advisor. I scheduled my appointment over the phone and Jacqueline was so kind, positive, and professional. She is very knowledgeable while at the same time, so easy to communicate with. Upon arrival today, Jacqueline greeted me by my name, was incredibly engaging, and took charge to get my service done! My technician was amazing! He was as fast and efficient, while taking the time to answer my questions. The waiting area and office is inviting and comfortable, complete with a beautiful array of snacks, cold bottled water, and a Keurig with all the fixings. My wait was short and the price was beyond reasonable given the service I was provided. I had the pleasure of seeing Alex again, one of the owners (husband:), which was lovely. Upon departure, Jacqueline bid me goodbye warmly, making me even more certain that I will be returning for all of my vehicle maintenance and repairs!

Had my transmission serviced. Chris did a great job and then inspected my entire vehicle for any…read morefuture issues. He then gave me a write up and the cost for several other minor maintence items to take care of. Thank You!!!

Charged me for an air conditioning diag and sent me to dealer anyway. Joke! Will not recommendread more

They are helpful and good to work with. They take great care. I would use them againread more

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

Disappointed & Frustrated If I could give zero stars I…read morewould! We had a deeply disappointing experience at Big O Tires involving the store manager, Samuelito Luna. Despite having a road hazard warranty, our claim was denied based on an incorrect tread depth measurement. Samuelito told my daughter to "go home and show her dad how to measure a tire," using a clearly inaccurate method that benefits the store. We have a recording to him admitting he told my daughter that! Samuelito Luna is training his staff the wrong way to measure tire tread!! YOU DO NOT MEASURE AT THE WEAT BAR! When my husband returned with her the next morning to clarify the mistake, the discussion escalated, and Samuelito refused to refund the cost. His only offer was that he might speak to the owner and maybe we'd see a refund next week. That's not accountability--it's deflection. Was my husband angry, yes, but he started the whole conversation calm but firm. As my husband and daughter were leaving Samuelito then proceeded to tell my husband, "Don't worry, I'll see you around". This experience has left us feeling misled and disrespected. Customers deserve honesty, not questionable measuring tactics and evasive customer service. We hope the owner chooses to take this seriously and restore some trust in their brand. DO NOT GO HERE! THIS PLACE IS A STRAIGHT SCAM!!!!!

Drove right in and they took care of us right away. Awesome teamwork and incredible customer…read moreservice!!!!

Quick and easy to get in. Techs are very detail oriented,…read morecatching things the past places have missed. Made great recommendations. Good value for a few more dollars I was able to get the full service where they checked everything. Paid $107.15 after tax, oil, antifreeze , and drain plug washer for a full synthetic, full service oil change on my Nissan Pathfinder. I think you can wait in your vehicle, I chose their cozy waiting room and watched a car restoration show.

Brought in my Audi to put some new wheels on and they guys there are great but I always check my…read moretire pressures after I go to shops and 3 of them were at 44psi which is the correct pressure but the last one was at 65!!! I'm very happy the tire didn't blow up on me damn.

They got me in on a Sunday and repaired my tire within an hour. Top notch quality at a reasonable…read moreprice.

They misdiagnosed a problem I was having with my van and said it was urgent to have it done. I went…read moreto 2 other shops and they did not find the problem Meineke was presenting.

I'm so glad friends recommended this Meineke location last year when I needed the timing belt…read morechanged on my 2007 Hyundai Elantra! Charlie and his staff did a whole diagnostic on my car and handled the repairs quickly. In May 2025 my AC quit with a rattle and my check engine light came on. Meineke quickly found broken fan blades and corrected the check engine light through a series of diagnostic tests. It remained a frustrating mystery until a successful solution was found. I appreciate Charlie's professional determination and accessibility throughout the process. This Meineke location saved me from having to go to the Hyundai dealer, and they will be my go-to auto mechanic from now on. Many thanks, guys!