The Culver City Mazda dealership recommended this business -- yes!…read more Julio opened the place on time, at 8:00 am. He is professional, neat, fit, polite and friendly. He inspires confidence. The Smog Test was a swift, painless experience. Julio is a pleasure to work with!

I called for pricing ahead of going to A&M. After I arrived, they told me it'd be a bit, so I…read morewaited, which was fine. When I pulled my car in after 20 minutes, only THEN did they tell me the price they gave on the phone was for -cash- only. When I mentioned they should say on the phone the cash only price vs. credit card price, they said I "should have asked". Ridiculous. I left.

I had a really great experience at Cook's Tire and Service, and I can't recommend them enough. I've…read moretaken my car here a few times now and they've been incredibly helpful, quick, kind and professional every time. The service is always affordable and high quality. I recently brought my Honda in when my engine was malfunctioning. They took the time to thoroughly check everything out. Unfortunately ended up finding that the engine was done for (very old car) and it made more sense to get a new car for me personally, but they ended up not charging me for the diagnostic. Really appreciated that and think it spoke volumes about their integrity. Enrique specifically made a stressful situation so much easier. I'll absolutely be recommending them to others and would go back in the future without hesitation.

I kicked off a New Year's resolution project to get my 2002 Nissan Pathfinder LE in great shape so…read moreI could pass it down to my son's family. After researching shops in West LA (reviews, convenience, and reputation), I chose Cook's Tires & Service and I'm really glad I did. They handled major work including the 90K service, gasket replacements, new tires, and a starter (plus other items along the way). Enrique and the crew were excellent: honest, straightforward, and easy to work with. Pricing was more than fair, and the service quality was solid from start to finish. Highly recommend Cook's Tires & Service if you want a shop you can actually trust.

I hate getting my oil changed mostly because I went to a competitor JL (which was closer to my…read morehome) and every time there just seemed to be something that costs more or some problem and the last time I went, they didn't screw something in and I had to turn around after I left because I could hear the bolt swirling around! Never again. Switching to this Valvoline was the BEST CHOICE. 6 reasons (sorry for the long review): 1. This one has a GROUPON. It is extremely affordable and the guys don't give you any shade for showing up with the groupon. Indeed, my rep DANIEL (thank you emoji) even helped me get on the wifi because it wasn't downloading. He showed me how to redeem it. Regarding the groupon. Be aware of what oil you need and be careful about which Valvoline's accept the groupon. The Synthetic is not much more than the standard on groupon (and synthetic oil is actually much more than standard in general). Daniel helped me understand and I confirmed it with my mechanic brother who lives in another state and he said Daniel was telling me truth. 2. I had literally duct taped a part of my undercarriage because it was dragging (thanks mechanic brother who told me what it was) so I was convinced that during the oil change the reps would tell me "oh you have to pay more for us to get past your do-it-yourself issue." Instead, I told them about it and they were like "no problem" and worked around it! They even explained to me what the loose panel was and were like, "it's working, no salt or snow in CA, no off-roading for you." Again, brother on text said, "Daniel doing right by you" 3. The did try to up-sell me but in the most procedural and respectful way. They are required to offer other services but they roll through it and give you no judgment when you decline. 4. I actually tried to give Daniel and his manager Jose a tip and they REFUSED it. Then I tried to offer to buy them a coffee and again refused me. They said that it was a pleasure to help me. WHAT??? Seriously wow. 5. This Valvoline shows you everything. They show you the oil they are using, they show you your dipstick after it's filled, they explain the filter and what they did, and the price is transparent and right in front of your face on the computer. Further there is a camera on the bay that proves what they have done and thus, there is a degree of protection on both ends. 6. DANIEL and supervisor JOSE were the most respectful, kind, patient, and explanatory people I have ever met. I felt very comfortable and felt the entire process was FAIR and within my price range. THEY ARE THE BEST. Ask for them. Thank you to both. My first time there and I have already told 3 people about this location. I will never go anywhere else.

DO NOT GO TO THIS VALVOLINE! I WENT IN FOR A $190 OIL CHANGE PLUS AIR FILTER AND THEY CAUSED $800…read moreWORTH OF DAMAGE! First, $190 for an oil change plus air filter is pretty high. Then, while they were opening my air filter housing to replace the air filter, they busted it.( check the pictures. ). Then at the very same time they yanked on the air manifold hose that's connected to it so hard that it ripped open! At first, they lied right to my face and said that they did not do it and that they never even opened my air filter housing even though I paid them to change the air filter. So I called corporate in front of the manager at the Valvoline and told them that I had paid for an oil change and an air filter change, and this manager just told me that they never even opened up my air filter housing to change it but they took my money anyway. Once I had corporate on the phone, the manager at Valvoline admitted that they had damaged both components of the air filter-housing, and the hose. Corporate said all that they could do is refund the $50 for the air filter and then offered me two free oil changes. But I'm still left with having to repair the $800 worth of damage that they caused. I'll never go to another Valvoline again.EVER!!!! - TAKE YOUR BUSINESS ELSEWHERE! LIARS/ THIEVES/ POOR MECHANICS/ TERRIBLE CORPORATE STRUCTURE. IF I COULD GIVE VALVOLINE ZERO STARS I WOULD.

Worked with Fernando and got everything done quickly and efficiently. They diagnosed the problem…read morewith no issue and didn't pressure me or charge me for anything else. Highly appreciate the honesty and quality of service.

Carlos was great, very helpful and transparent. They have a waiting area with decent wifi and free…read morecoffee so that was convenient to work at. There's a strip mall within walking distance as well as sawtelle nearby so you can hunker down while your car gets worked on. Overall I felt they were transparent and quick! Felt honest so I'll continue coming to them as long as I live on the westside

I've always known Jiffy Lube for being quick and efficient, but this visit really stood out because…read moreof the people. From the moment I arrived to the time I left, every technician I interacted with was incredibly kind, professional, and easy to work with. They made the whole process smooth and stress-free, taking the time to communicate clearly and make sure everything was handled properly. It's such a relief to have a place you can rely on--not just for fast service, but for genuinely great customer care. I left feeling confident in both the work that was done and the way I was treated. Definitely a location I'll keep coming back to.

Great service and freindly . Fast service…read more Great price and professional team I would go back for sure

Andy helped me out earlier with a flat repair, was in and out easy service. Good customer service…read moreas well! Definitely recommend this Big O! 10/10

Andy at Big O Tires helped me out BIG TIME and I'm very grateful. I originally came in from SF…read morebecause one of my tires was worn down to about 4/32 and needed to be replaced. I was able to make the trip but once I hit a LA every time I hit the break a scraping noise would happen. i came in about a tire and explain what was going on with the break. Andy gave me the bad news easy that the front left brake caliper had become dislodged because a bracket bolt was missing, which was causing the abnormal noise. Well i'm not very knowledgeable about cars, so it meant a lot that he showed me what was happening and walked me through the repairs. He literally made a drawing for me as I'm a visual learner. The whole experience could have been really stressful, but Andy was patient, transparent, and made me feel like my car was in good hands. I'm really thankful they caught the issue when they did. I 100% absolutely recommend Andy and this Big O Tires location. They got you!

Lleve el carro a un alineamiento porque tengo garantía de por vida gratis, y un cambio de aceite…read more Todo muy bien han mejorado su servicio !

I rarely leave reviews, but this experience warrants one. If I could give zero stars, I would…read more I'll start with the only positives: scheduling was easy, drop-off was straightforward, and they sent the invoice promptly. Unfortunately, that's where the good ends. I brought my car in for a tire rotation, oil change, transmission fluid service, and coolant flush. I dropped it off at 10 AM. A few hours later, I got a call saying I needed two rear tires replaced... one worn and one with a nail that was "unrepairable." There was no proof provided, and I agreed over the phone. I was charged $577 for tires and $524 for brakes. The pricing already felt questionable, especially after reading similar experiences from others regarding this shop. They also recommended for me to replace my cabin and engine air filters because they were dirty. This is IMPOSSIBLE, because I had personally replaced both just TWO DAYS prior. That immediately made me question everything else they recommended. At that point, it became clear they were either not checking anything or just trying to upsell blindly. I called later to confirm pickup and was told 6:00-6:15 PM, even though their posted closing time is 6 PM. I arrived right at 6, only to see my car just being put on the lift. After already waiting 8 hours, I had to wait another 50 minutes, making me late to my plans. That same night, I noticed fluid leaking from my car. I placed a paper towel underneath overnight and confirmed it was transmission fluid. Not only that, the fluid didn't even look fresh and was more brown than red. The steering wheel was also pulling to the right, making the car feel unsafe. I had to return the next morning for them to fix these issues, issues that should never have happened in the first place. After this, I inspected the car myself and found even more problems (photos included) * Multiple plastic retainers under the hood were broken or missing, leaving engine covers unsecured * The coolant reservoir was nearly empty, despite paying $168 for a coolant service * The driver-side wheel well liner had been left detached, causing it to drag and get damaged while driving At this point, it's hard not to feel like this place is careless at best, or dishonest at worst. I paid around $1,800 and ended up with new problems, missing parts, and had to spend additional time and money fixing their mistakes. To their credit, the front desk staff was friendly. But good customer service at the counter doesn't make up for poor workmanship and questionable practices in the shop. I would strongly recommend going elsewhere.

fast and professional very and absolutely not too pushy. Oil change was done minutes.read more

Staff was super quick and friendly. It was my first time getting an oil change at Valvoline. Got a…read moreGroupon offer so why not. I went after work at around 6:40. I did wait about 10-15 minutes in my car since they all the lines were busy. Once it was my turn, it went by really quickly. They checked various things including all my lights and belts. Adjusted my tire pressures and I was out! Sounds like I'll be coming back for my next oil change!

I got a flat tire and had my car towed to Pep Boys about 15 minutes before closing. I was in a…read morestressful situation, and they really came through for me! They stayed past closing to fix my car, and Charles was extremely helpful and professional. I'm very grateful for their help. 5 stars!

Great customer service and does a great job fixing my car. Will be coming back next time knowing…read morethat my car will be in good hands.

I am extremely disappointed with my experience here. I brought my car in on October 6th 2025 for a…read morediagnostic knowing I needed an oil change and possibly had an oil leak. I paid $130 for what was supposed to be a full diagnostic.. a thorough report of issues found after inspection. Instead, I got a single vague paragraph on paper (quote 1) summarizing $2,000+ in repairs with no itemized breakdown. I asked for photos, and they showed me pictures of my engine filters (note you have to get pass air ducts for this). Later that day I requested an itemized quote and suddenly the total dropped by nearly $1,000. Some of the issues just disappeared from the quote. That was my first red flag. How does a "diagnosis" of the same car change that drastically within hours? What did I pay $130 for if not an accurate inspection and record of the car's condition? I decided to check things myself. I ordered my own cabin, engine, and oil filters online for around $35 total (they quoted $180). I replaced the cabin filter in five minutes. Then I went to replace the engine air filter and immediately saw two large tears in both air intake ducts ... the hoses that deliver air into the engine (pre-filter at least). But both were completely ripped. This was never mentioned in either diagnostic, quote 1 or 2 despite being obvious... I paid $130 for them to "inspect" my car, and they missed something anyone could see under the hood? That's not just sloppy... it's negligent. And since accessing the engine filter requires moving those ducts, they had to have seen it. So, recap: I paid $130 for a diagnostic that missed two gaping holes in the air intake ducts something front and center. If I hadn't checked, I'd still be driving with this glaring issue. It's hard not to wonder if I was brushed off because I'm a woman. Im not the type to take someone's word without checking. This felt either lazy or deliberately dishonest. Fast forward to October 11, I came back for what I assumed would be a simple oil change. I'd already paid $130 for the lacking diagnostic, I believe I was informed with my initial quote that would go towards other services. Nope. They charged another $160. But I didn't have the energy to argue and I was planning to bring up the ducts. No one mentioned them... not even when I asked if there were any other issues. So I walked outside opened the hood pointed at the ripped hose and asked "What's this, and why wasn't it in my diagnostic?" The man looks me dead in the eye and says, "Oh, that's not really a big deal... most people don't fix that." Excuse me? I paid for a diagnosis and someone decided this shouldn't be included. Make it make sense. After pressing, he admits it should be replaced... something I already knew since I'd ordered both ducts for $30 online. Then he gives me a verbal quote of $55. I ask him to print it (because I'm not doing he said she said). He writes it up adding "no labor charge" like he's doing me a favor. I already had both parts sitting in my car. When I got home, I realized the quote was for one side the one I'd pointed at. Both were torn. At this point, I've lost all trust in this location. They're not transparent, not thorough, and the way they handled my situation was insulting. I hoped I could trust them with my car, but instead I learned a hard lesson. I'll now personally verify every service I pay for. If you rely on shops for maintenance.. open your hood. Watch a few videos. Understand what's being done before paying the "convenience" premium. Many of these fixes are simple and inexpensive. TL;DR: - Paid $130 for a "diagnostic" that missed two huge air duct tears. - Received inconsistent quotes -- price dropped $1,000 after asking for details. - No transparency or accountability. - Dismissive attitude when confronted. - Trust broken. Would not return.

Holy, Moly!!! I feel like I've found the Holy Grail!!! This place is amazing. The whole staff…read moreare friendly, knowledgeable, professional, and thorough! It's located in a small shopping center with several other repair shops and smog testing facilities. But they are the REAL find!!! It's so rare to find an auto mechanic that you really feel you can trust. I'm so dang grateful to have found Adam's!!! PS: the review page here is not allowing me to check the "value" tab as well as the Quality tab. His pricing is very fair! And the work and customer service is truly 5-star!!