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Firestone Complete Auto Care

3.3 (349 reviews)
Open 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

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Recommended Reviews - Firestone Complete Auto Care

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Oil Change was obviously Not Completed, so I knew that no service at all was done on my car.
Denny H.

DO NOT COME HERE! COMPLETELY WASTED MY ENTIRE DAY!!! I drive a fleet / company vehicle so I understand that there are additional authorizations that need to take place. Called in advance to see if there are reservations that can be made and they said yes, so I booked a 9 AM appointment to allow for plenty of time for all of the maintenance and service to be completed. I made sure that they knew it was a fleet vehicle, and all of the services that I needed to have done, and she even saw the other fleet vehicles in the system that I had brought in in the past When I arrived, the man said there was no reservation in the system. And when I questioned it, he said that he would still take the car in, but even having a reservation doesn't do anything to make the service faster, it just lets them know approximately how many cars to take in or not for the day. I let him know the services that I needed and I was originally going to wait in the shop for my car to be completed, but I was told it may take a while because they need authorization, which is something I hoped they would have done ahead of time when I called to schedule the appointment, so I walked back to my apartment and left my car there for them to work on. I was told that all they need was my VIN and they know how to contact Element Fleet services when I asked if they needed the card. Told him that I had another appointment at 1 PM and he said he would do his best. Made sure he had my phone number. I had not heard from them by noon so I canceled my 1 o'clock appointment elsewhere, knowing that I had the deadline of March 5 to get this done for the company. So I wanted to make sure it was completed. Even pulled up my email from Fleet services. I know that they close at six so I called shortly after five to check on the status and was put on hold for 15 minutes before I simply hung up and took the 15 minute walk over there to pick up my car. Turns out there was absolutely nothing done to my car at all. Car had not moved. Not even the oil change, brake inspection, safety inspection, and tire rotation. The check engine light was on so they were going to perform the diagnostics on that, but I made sure that he knew the oil change and inspections were priority and to get that done first regardless of the check engine light diagnostics. ABSOLUTELY NOTHING WAS DONE!! The tablet was supposed to have certain things marked off as to what was done, but nothing was marked off at all. She also mentioned that there was something in the system about 11 AM so at the very least that probably indicated when the items were authorized by the fleet services to get the services done even though I dropped my car off at the original reservation time of 9 AM! Fridays are the only days that I can get my car serviced as that is my work from home day and I'm usually out driving to see clients every single day during the week otherwise. She asked if I wanted to leave my car overnight. It's my Friday night and beginning of the weekend! I need my car! Hoping that they did some work but just didn't mark it off in the system, I took the keys and checked all the gauges in the car and nothing was done. The oil was still at 13% remaining, the tire pressure was all the same as before. Apparently the technician that was working on my car left at 3 PM today. ABSOLUTELY NOTHING WAS DONE AND THEY HAD THE CAR FOR THE ENTIRE DAY FROM 9 AM UNTIL 6 PM, AND I EVEN HAD TO CANCEL MY OTHER APPOINTMENTS FOR NOTHING!!! COMPLETELY WASTED MY ENTIRE DAY!!! I even called ahead to make sure that I had my bases covered! The gal that I talk to, when I picked up, the car was nice, so it may not have been a reflection of her service, unless of course she was the one that did not put my original reservation in the system when I called. I don't like to give negative reviews unless it is absolutely deserved as I understand this takes may happen, etc., but this was nine hours of mistake! COMPLETELY UNPROFESSIONAL AND A COMPLETE UTTER WASTE OF MY TIME!!! DO NOT BRING YOUR CAR HERE!!!

Entrance
William M.

I'm one of those entertainment industry folks who's turned to Uber to help make ends meet during this (what else can we call it?) depression in our industry here in California. I have two experiences to report, one with this business and one with American Tire Depot on Jefferson near the 405. I experienced a rapid pressure loss of the passenger-side rear tire the other day during an airport run. I had my car (a 2025 Audi Q4 e-tron) towed to American Tire Depot on Jefferson. They were polite, professional, did an excellent job, and what did they charge me for the patch of my tire? $0.00. It's what they do to make an impression and to initiate and/or maintain customer loyalty. When the exact same thing occurred again (apparently my car picked up two nails at a construction site last week) yesterday, I decided to go to this Firestone. Natalie was polite and professional. The repair technician Jesus, on the other hand, wouldn't acknowledge or respond to me when I asked questions. Natalie informed me that he's on the spectrum, so of course he gets a total pass from me. He did a fine job. Firestone however does not embrace the kind of policy that American Tire Depot does, this despite having done my $50 Uber inspection with them last month. The cost of this tire patch? $30.91. If you have no other option (if you can't make it down to American Tire Depot on Jefferson and the 405), this Firestone is a fairly good alternative.

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6 months ago

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Lee S.

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27 days ago

Lleve el carro a un alineamiento porque tengo garantía de por vida gratis, y un cambio de aceite. Todo muy bien han mejorado su servicio !

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26 days ago

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2 months ago

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1 year ago

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10 months ago

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9 months ago

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5 months ago

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3 months ago

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7 months ago

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1 year ago

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7 months ago

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7 months ago

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1 year ago

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7 months ago

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9 months ago

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5 months ago

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6 months ago

Terrible service specially with the lady who works in front she constantly lies about the time of appointment and delivery.

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10 months ago

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6 months ago

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1 year ago

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1 year ago

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6 months ago

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8 months ago

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1 year ago

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8 months ago

I came for a 4 wheel alignment and Mayra was very helpful, can't do the alignment since a problem with the car but she was very nice

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10 months ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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1 year ago

Can I give zero stars? I had an appointment at 7. Finally left at 740 after no employees showed up. So not recommend.

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2 years ago

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Kenneth stayed well after closing time to ensure I was able to still pick up my car!

Mentioned in 19 reviews

Read more highlights

Cook's Tire & Service - Not only do we do tires, we are a full service automotive repair shop!!!!

Cook's Tire & Service

(239 reviews)

West Los Angeles

I had a really great experience at Cook's Tire and Service, and I can't recommend them enough. I've…read moretaken my car here a few times now and they've been incredibly helpful, quick, kind and professional every time. The service is always affordable and high quality. I recently brought my Honda in when my engine was malfunctioning. They took the time to thoroughly check everything out. Unfortunately ended up finding that the engine was done for (very old car) and it made more sense to get a new car for me personally, but they ended up not charging me for the diagnostic. Really appreciated that and think it spoke volumes about their integrity. Enrique specifically made a stressful situation so much easier. I'll absolutely be recommending them to others and would go back in the future without hesitation.

I kicked off a New Year's resolution project to get my 2002 Nissan Pathfinder LE in great shape so…read moreI could pass it down to my son's family. After researching shops in West LA (reviews, convenience, and reputation), I chose Cook's Tires & Service and I'm really glad I did. They handled major work including the 90K service, gasket replacements, new tires, and a starter (plus other items along the way). Enrique and the crew were excellent: honest, straightforward, and easy to work with. Pricing was more than fair, and the service quality was solid from start to finish. Highly recommend Cook's Tires & Service if you want a shop you can actually trust.

Crown Auto Service - Picking up car

Crown Auto Service

(298 reviews)

Sawtelle

Have been taking my car to this place for years! Highly recommend if you want honest people looking…read moreat your car! Sometimes they are busy, but if you call they will let you know when is good time to come. Here's a picture of my car after they fixed the lights!

Bottom line up front: AVOID AT ALL COSTS. Do Not believe their deceitful lies…read more I am very glad that I had a regular mechanic a little bit out of the way that I could take the car to in order to independently verify the things that were told to me by the shop. I took my car to them after seeing the coolant temperature rise at stoplight over the course of two days. After three hours and a free diagnostic test, they stated that the head gasket was warped/blown and the water pump and coolant tanks were leaking. Mind you the car never had any misfires, and OBD two scan did not reveal any misfires P001-004 or 008, there was never any smoke, there was no smell of burning coolant, the oil was not milky, or any of the other hallmarks of a quote completely blown head gasket/warped head". I thought it was weird that they could conclusively say there was a head gasket failure without performing a compression test so I took it to my normal mechanic an hour away. If they hadn't have quoted me 3,000 dollars to fix the issue I may have believed them, I'm glad I didn't. Mind you the shop told me it was not safe to drive the car at all. The car ran great and cool the entire trip to the normal mechanic. My mechanic then proceeded to do a complete battery of tests, including a compression test. The results of the test were as follows: cylinder 1- 186 cylinder 2- 182 cylinder 3- 191 cylinder 4- 184. The mechanic also observed a nominal and even wear/burn pattern on all four spark plugs. He performed a vacuum leak down which the car passed with flying colors. As well as performing a pressure smoke test with zero leaks. Checking the oil it was smooth with no milkiness or contaminants. And checking the cooling system there were no leaks or drips of any kind. Total cost at the normal mechanic: 185 dollars for the tests and replacing the spark plugs and oil. I don't know if these guys thought my family and I were easy suckers, but they should not be trusted. They are scam artists trying to see who they can play as a sucker for a quick buck. They also were trying to buy the car from me even when I told them we had just gotten this car. I'm sure they do good work most of the time, the owner seems nice, but the hired hands/ younger kids working in the shop seem to only be in it for the profit.

Firestone Complete Auto Care - tires - Updated May 2026

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