I had a really great experience at Cook's Tire and Service, and I can't recommend them enough. I've…read moretaken my car here a few times now and they've been incredibly helpful, quick, kind and professional every time. The service is always affordable and high quality. I recently brought my Honda in when my engine was malfunctioning. They took the time to thoroughly check everything out. Unfortunately ended up finding that the engine was done for (very old car) and it made more sense to get a new car for me personally, but they ended up not charging me for the diagnostic. Really appreciated that and think it spoke volumes about their integrity. Enrique specifically made a stressful situation so much easier. I'll absolutely be recommending them to others and would go back in the future without hesitation.

I kicked off a New Year's resolution project to get my 2002 Nissan Pathfinder LE in great shape so…read moreI could pass it down to my son's family. After researching shops in West LA (reviews, convenience, and reputation), I chose Cook's Tires & Service and I'm really glad I did. They handled major work including the 90K service, gasket replacements, new tires, and a starter (plus other items along the way). Enrique and the crew were excellent: honest, straightforward, and easy to work with. Pricing was more than fair, and the service quality was solid from start to finish. Highly recommend Cook's Tires & Service if you want a shop you can actually trust.

Worked with Fernando and got everything done quickly and efficiently. They diagnosed the problem…read morewith no issue and didn't pressure me or charge me for anything else. Highly appreciate the honesty and quality of service.

Carlos was great, very helpful and transparent. They have a waiting area with decent wifi and free…read morecoffee so that was convenient to work at. There's a strip mall within walking distance as well as sawtelle nearby so you can hunker down while your car gets worked on. Overall I felt they were transparent and quick! Felt honest so I'll continue coming to them as long as I live on the westside

I hate getting my oil changed mostly because I went to a competitor JL (which was closer to my…read morehome) and every time there just seemed to be something that costs more or some problem and the last time I went, they didn't screw something in and I had to turn around after I left because I could hear the bolt swirling around! Never again. Switching to this Valvoline was the BEST CHOICE. 6 reasons (sorry for the long review): 1. This one has a GROUPON. It is extremely affordable and the guys don't give you any shade for showing up with the groupon. Indeed, my rep DANIEL (thank you emoji) even helped me get on the wifi because it wasn't downloading. He showed me how to redeem it. Regarding the groupon. Be aware of what oil you need and be careful about which Valvoline's accept the groupon. The Synthetic is not much more than the standard on groupon (and synthetic oil is actually much more than standard in general). Daniel helped me understand and I confirmed it with my mechanic brother who lives in another state and he said Daniel was telling me truth. 2. I had literally duct taped a part of my undercarriage because it was dragging (thanks mechanic brother who told me what it was) so I was convinced that during the oil change the reps would tell me "oh you have to pay more for us to get past your do-it-yourself issue." Instead, I told them about it and they were like "no problem" and worked around it! They even explained to me what the loose panel was and were like, "it's working, no salt or snow in CA, no off-roading for you." Again, brother on text said, "Daniel doing right by you" 3. The did try to up-sell me but in the most procedural and respectful way. They are required to offer other services but they roll through it and give you no judgment when you decline. 4. I actually tried to give Daniel and his manager Jose a tip and they REFUSED it. Then I tried to offer to buy them a coffee and again refused me. They said that it was a pleasure to help me. WHAT??? Seriously wow. 5. This Valvoline shows you everything. They show you the oil they are using, they show you your dipstick after it's filled, they explain the filter and what they did, and the price is transparent and right in front of your face on the computer. Further there is a camera on the bay that proves what they have done and thus, there is a degree of protection on both ends. 6. DANIEL and supervisor JOSE were the most respectful, kind, patient, and explanatory people I have ever met. I felt very comfortable and felt the entire process was FAIR and within my price range. THEY ARE THE BEST. Ask for them. Thank you to both. My first time there and I have already told 3 people about this location. I will never go anywhere else.

DO NOT GO TO THIS VALVOLINE! I WENT IN FOR A $190 OIL CHANGE PLUS AIR FILTER AND THEY CAUSED $800…read moreWORTH OF DAMAGE! First, $190 for an oil change plus air filter is pretty high. Then, while they were opening my air filter housing to replace the air filter, they busted it.( check the pictures. ). Then at the very same time they yanked on the air manifold hose that's connected to it so hard that it ripped open! At first, they lied right to my face and said that they did not do it and that they never even opened my air filter housing even though I paid them to change the air filter. So I called corporate in front of the manager at the Valvoline and told them that I had paid for an oil change and an air filter change, and this manager just told me that they never even opened up my air filter housing to change it but they took my money anyway. Once I had corporate on the phone, the manager at Valvoline admitted that they had damaged both components of the air filter-housing, and the hose. Corporate said all that they could do is refund the $50 for the air filter and then offered me two free oil changes. But I'm still left with having to repair the $800 worth of damage that they caused. I'll never go to another Valvoline again.EVER!!!! - TAKE YOUR BUSINESS ELSEWHERE! LIARS/ THIEVES/ POOR MECHANICS/ TERRIBLE CORPORATE STRUCTURE. IF I COULD GIVE VALVOLINE ZERO STARS I WOULD.

Moz was very helpful, honest and friendly from the first call. My car unexpectedly broke down and…read morewas not drivable. He and his mechanic Francisco were quick to intake the car and diagnose the car within a few hours. And Francisco stayed late and made my car a priority and was ready for pick up in less than a day. Overall, it was a very easy and pleasant experience (and that's saying a lot when you are dealing with car repairs)! Moz and Francisco were very transparent with immediate needs vs longer term repairs. A trusted source and I felt confident with their advice. I am definitely a customer (repeat) now. And the immediate value in getting my car running again was kept and presented at a base minimal level. Appreciated as repairs can be sizable costs.

I service my Mercedes with A&M Motors only! They are very reliable, honest and I trust them with my…read morecar. Service is always done on time and with care. Moz often offers valuable advice and goes above and beyond for his clients. I highly recommend this shop for your car needs.

Andy helped me out earlier with a flat repair, was in and out easy service. Good customer service…read moreas well! Definitely recommend this Big O! 10/10

Andy at Big O Tires helped me out BIG TIME and I'm very grateful. I originally came in from SF…read morebecause one of my tires was worn down to about 4/32 and needed to be replaced. I was able to make the trip but once I hit a LA every time I hit the break a scraping noise would happen. i came in about a tire and explain what was going on with the break. Andy gave me the bad news easy that the front left brake caliper had become dislodged because a bracket bolt was missing, which was causing the abnormal noise. Well i'm not very knowledgeable about cars, so it meant a lot that he showed me what was happening and walked me through the repairs. He literally made a drawing for me as I'm a visual learner. The whole experience could have been really stressful, but Andy was patient, transparent, and made me feel like my car was in good hands. I'm really thankful they caught the issue when they did. I 100% absolutely recommend Andy and this Big O Tires location. They got you!

Amazing fast service. Great vibes and energy of the crew. Was at another spot down the street…read moretaking forever to even checkin that I bailed to come here and so glad I did! Super kind, very fast, easy process, transparent pricing. Sit in car when they do it so can see all they do in real time. Won't go anywhere else ever again.

I had a great experience at this Valvoline location in Santa Monica. I brought in my 2019 Chrysler…read morePacifica Hybrid for an oil change, and the team went above and beyond. They also noticed that my car was due for a tire rotation, which I really appreciated--it saved me from having to make another trip later. The whole team was quick, friendly, and efficient. Montaj was my main point of contact, and he was especially helpful--super friendly, informative, and made sure I understood everything being done. Yan, the assistant manager, also checked in to make sure all my questions were answered and that everything was handled properly. Overall, excellent service from start to finish. Everything was done well, and I left feeling confident my car was in great shape. I'll definitely be coming back!

This is the place to go…read more I did not know Edwin or anyone on his crew before I started taking my car there to be serviced. But I can say unequivocally Tony's is the best car repair shop I've ever dealt with. I've taken several of my cars there over the years and, compared to other places I've dealt with, this one has the best service at the best price. Owner/manager Edwin confirmed that again today. I started hearing an odd noise in the Lexus I bought last year when I drive it on the freeway. So I took it in and Edwin agreed to go for a ride with me so he could hear it too. It turns out that it was just the tires making a different sound after my last tire rotation than before. I'm reassured. Edwin was generous with his time and didn't charge me a dime for it even though he had a shop full of cars to have his excellent crew fix. I'll keep going here and I recommend you do too.

UPDATE: Owner Edwin called me after reading my review. He…read morewas friendly and open, not defensive. He explained the protocol in looking for parasitic drains. I said the protocol should have been explained to me upfront, especially since I was giving them specific instructions (in an effort to defray diagnostic hours) that their protocol would ignore. He agreed. He offered a fair concession, which I accepted. We don't always get things right the first time. Ultimately, upon reading the review, Edwin took the situation seriously and treated it (and me) with respect. I can't ask for more than that. Everyone at Tony's was professional and nice enough. But my experience felt unnecessarily expensive. I brought in my '06 for a battery drain. This make & model had a specific, well-documented issue and fix I didn't know for a fact what was draining the battery but asked them to check this specific fix first since it was recommended by the manufacturer. (There was a class action lawsuit settled last year regarding this specific battery drain. Even without my knowledge or instructions, a routine mechanic's search in a TSB database should have turned it up.) If this were the issue with my car, it would be an easy & quick ten minute repair, as I wasn't even asking them to replace a part - just disconnect a wire under the overhead light in the cabin. I guess my request wasn't passed onto the mechanic. In the end, the fix was exactly what I had asked them to check first. But I was billed almost $800 for several hours of labor because the mechanic checked my request last. I expressed my surprise. I was told if I ever wanted to replace the part, they wouldn't charge me for labor. Ultimately, I didn't push back because someone DID put in the time. But THEIR error cost me a lot of money. A DECENT business might have recognized their mistake and negotiated a bill that was fairer A GREAT business would have recognized their mistake and charged me for the actual amount of time to fix the issue had they followed my instructions. I wasn't dissatisfied with the "work," per se (though they did leave several greasy fingerprints in the cabin, which I had to remove with "Dawn"). But there was a lot of unnecessary labor due to a failure in their chain of communication. And this resulted in a high cost, which they passed on to me.

This jiffy lube location is the best!! shout out to Alejandro. He was super friendly and helpful.read more

Best customer experience !!!…read more Story time. I got up early to start my day & lord behold my car completely stops in the middle of street. I panicked well of course because who wants to be responsible for held traffic in Santa Monica of all places in LA. So I prayed and beg for my car to start to make it to any auto place. Luckily the car restarted and I searched the nearest auto & pep Boys showed up. So I drove to not only not see a pep boys but I saw a Jiffy Lube on the corner. I turned in the driveway and my car stopped again... I restarted the car & that's when the Angels show up to my rescue Armando greeted me with care & understanding of my situation. He was honest with me throughout the process of my car . Armando & his team didn't over promise anything. They delivered their professionalism by accomplishing a task that was pretty impossible to fix. Which was a miracle & for that my loyalty is forever to them. Professional, honest & caring. 10 stars I highly recommend them without a doubt!!!!!

Super helpful people. Carlos is very thorough and meticulous with my car needs. Thank you.read more

Nope. Just nope. I can not, in good faith, recommend you bring your car here. I got duped by…read moresomewhere else (for a different car) and apparently "oil in your radiator" is a common ploy to pad services, which this place also told me. Luckily, I only let them change the oil and I left. If I had stayed, they would have racked up almost 2K in services. I took my car elsewhere and I didn't need anything at all done to my car. I'm so tired of being taken advantage of and am finally speaking up. Oh, and they pretend they are doing you a favor. So bad. ARGH!

You can trust that this garage will do it right and for the best price! Awesome team!!read more

This review is years overdue! Most honest and efficient mechanic. Highly recommend. It's rare to…read morefind this sort of help around town.