OMG I can't say enough good things about Michael, manager of this location! I wasn't even a…read morecustomer of theirs. But he saw that I had stalled out in the middle of traffic on Lancaster road on his way home. Like this dude wasn't on the clock or getting paid (spoiler alert I tried to give him cash and he said no, cause he didn't stop to help because he wanted a customer or money, he stopped to help me and my mom because it was the "right" thing to do.) Like wtf who does that anymore? He got my car to the next parking lot entrance and instead of that being "that's my good deed for the day" he stayed with me for the next at least 30 minuets making literally 18 trips to (somewhere, I hope he hope he didn't pay for the that many water bottles) to fill up little water bottles to fill up my apparently leaky coolant tank with water. He talked to me about what was wrong and gave me advice about how to get home safe, etc.... and this dude, you will not believe actually offered to follow me all the way down Lancaster till it was time for me to pull off into my neighborhood. Like I know this could come of as creepy to women, but he didn't follow me home, he just was there to make sure I didn't stall out on such a dangerous main road! l literally cried in relief that he just stepped out of his way in such a good hearted way, with gaining nothing for himself! Back to the spoiler above, I tried to repay he with the cash I had in my wallet.... his response was that he just did what he believed anyone should do and he couldn't believe that so many cars passed us without offering to help. To elaborate a little on why we needed help so desperately, neither my mom or me had our cell phones charged and we were basically just stuck in holding up a busy main street, terrified and waiting for someone to call the cops to get rid of us. So in conclusion, I have never been a customer of this Valvoline location, but knowing the kind of management that is running this place I am NEVER going anywhere else! Literal hero there, thank you so much to Manager Michael!

They intentionally don't have the cheaper oil so they can upsell the more expensive one. Scummyread more

These guys are great! I went in for a tire repair and they did exactly that, they didn't try to…read moresell me a whole new set of tires like other places did, and which I can't afford right now. They were kind, courteous, and really fast too! They also didn't mind my two year old. I highly recommend the Tire Experts for any of your tire needs. I will most definitely be using them for my tire needs in the future. Thanks guys!

Fair, honest and total pros. I've been going to Bernie for years and he's always looked out for meread more

west Linn bugged me to let them change my crank case oil. I…read moretook my car to the dealer to have the next oil change and they said the crank case had been destroyed. Alonzo Senior has refused to reimburse me after saying that he would send me a check.

A coworker recommended Enterprise to me, and after seeing their standout reviews compared to other…read moreoil change spots in Salem, I decided to give them a try--and I'm so glad I did! I pulled up and was taken into the bay right away--no wait. The staff was incredibly friendly and walked me through everything they were doing. They made sure to explain each step and confirmed that it all fit within my budget before moving forward with any service. On top of that, they gave me a discount and even offered helpful suggestions for future maintenance. I originally went in for an oil and filter change, but they also replaced my transmission fluid. They went above and beyond by topping off my wiper fluid, filling my tires, and cleaning my windshield--all complimentary and without me even asking! While I know some places say they do that, my past experiences have usually involved pushy upsells and unnecessary add-ons. I'm genuinely blown away by the service at Enterprise. From now on, this is the only place I'll go, and I'll be recommending them to everyone I know!

Reasonably priced. If you're just coming in to get your oil and filter changed, fluids filled,…read morewipers, air filter, and tires properly inflated, you'll be satisfied. But I don't recommend if you expect them to do everything according to your manufacturer's recommendations. I brought my AWD Camry in to get serviced. Everything went well except for the part about the drive shaft bolt retorquing. There's a bolt on the drive shaft of AWD Carmy's that Toyota requires retorquing every 10,000 or 15,000 miles / 12-18 months (depending on driving conditions). Toyota service centers do the retorquing every service they do. But when I talked to the service rep at this location, he didn't know anything about it. My point is that you'll probably be happy here if you just want basic car service. But if you want to make sure you get manufacturer-specific things done for your car, take it to the dealership.

I do not recommend! After spending 179$ to service my A/C, they tested the compressor but not the…read moresource of the A/C leak. All they did was fill up the refrigerant and send me on my way, after 4 hours of working a/c the compressor stopped working all together and they have no intentions of fixing it right, not even a refund.

I had a good experience at Jiffy Lube. They were open and honest with me about different things…read morethat needed to be done. I went in with the intention of getting my brake light fixed while also wanting to learn how to do this. They graciously showed me how to do swap out the lightbulb.thank you for empowering myself!

Quick and easy service. They don't push for more add ons and let me know what could be upcoming.read more

Emergency situation was handled quickly, with friendly professionalism and expert diagnosis. I was…read moreso lucky to be near this gem of a business yesterday, when my car with new tires had an extremely fast surprise tire blowout. It was a sunny afternoon, and my two dogs had been in the car with me, running errands. The staff was sensitive to the situation and the manager checked their Lancaster store for a replacement tire, in case the puncture was too big. This showed great time-management! I have put this Firestone store into my smartphone, will return for non-emergency car care, and I highly recommend.

I didn't receive a service I paid for and the issue was not addressed when I pointed it out…read more I have a "lifetime" (of the car) tire alignment and rotation contract. I took my car in for the service, which takes about an hour and a half. At an hour and twenty minutes, they asked if I wanted new tires. Honestly, if they'd made the suggestion at the beginning of the service, I would have gotten them, but by this point, I didn't have the time. Plus, shouldn't that suggestion have been made earlier? At the end of the service, I was given the information on the alignment and sent to my car. It was obvious that no tire rotation was done. I went back into the shop and asked if the rotation was done. I was told yes, but when the mechanic was questioned, he said no. Why? Because I didn't buy new tires. I asked to be called to discuss them making it right. Crickets. Even if they thought the car's tires didn't need rotation, they should have done it because I paid for and scheduled the service OR explained at the beginning of the service why they didn't want to do it. Either would have been good with me. My suggestion is do not go to this Firestone. They cannot be trusted to do the work. If I hadn't questioned them, I never would have known they didn't rotate the tires.

Always the best customer service & always fast. Forever coming here for future car needs :)read more

Great service. They got me in immediately. They did not try to aggressively upsale, just let me…read moreknow what was recommended and what was needed. The guys were all very friendly and they loved on my old dog I will be back

My experience has been good the new manager zack has great people skills and always takes care of…read more Me and his team is friendly and helpful I recommend going there .

I give this business 5 stars because they were professional, informative, and courteous. My 2018…read moreFord F150 needed some TLC, including tire rotation, brake check, and replacement of taillight component Dustin, who was manning the front desk, answered all my questions especially the reason for why my turning signal wasn't working correctly. Dustin showed me the taillight was full of water! I never would have guessed. He ordered the parts and the work got finished. They also replaced my windshield wipers and gave the windshield a good cleaning inside and out. I highly recommend coming here for tires, etc. Dustin explained to me what tires I need and also what tire sales and rebates coming up on Good Friday! I will definitely be returning! Thank you, Dustin!! You ROCK!