Really kind and nice people. We stopped on our way through a road trip and this shop was very kind…read moreand accommodating. Great price and honest people!

I had a hard to diagnose steering issue with a Ford Fusion, and I wasted a lot of time and money…read moretaking my vehicle to three different shops without the issue being fully resolved. A mechanic friend of mine recommended Hillyer's, It took a few weeks to get in, but they quickly and correctly diagnosed the issue (failing wheel bearing and bent steering knuckle). The knuckle had to be ordered so it did take a few more weeks to get the repair done, but when all was said and done they fixed the issue at a reasonable price, no more sticky steering, vibrating, and clunking. They also subtracted the $75 diagnostic fee from my final bill, which was appreciated. I would definitely recommend Hillyer's, and they will be my go to with any future suspension, alignment, or wheel issues.

You only know a business by how they do when things go wrong…read more So I was upset. And honestly they made It right. ( s/o to Muhammad) My wife went to get alignment They did my alignment and after the fact Never mentioned "it wasn't straight " or I need Ball joints replaced for the alignment in order to make it straight They just let my wife go and never told us I didn't notice until when she back home I looked at the alignment sheet and it wasn't straight? Well I called them back saying I was mad at the situation and not them. I don't want to pay for 2 alignments with them because I didn't know I needed to fix a part first, otherwise I would have. They should've told me before charging me with a partial alignment and letting me go. I called and spoke to Muhammad and he understood my situation said next one is free. And then he even called back right after and said he's just give a refund and I can come back if I'd like or wherever if I want to. I appreciate that a lot. I wish more places were like that. That matters most. Thanks for caring about people and not trying to screw others over. After I fix my part I will be back !

Called around to get prices. They were the most fair. Repairs were done quickly and well.read more

Bradley was excellent, but I went to another Les Schwab and they tried to sell me an alignment. My…read moretires were perfectly worn after 50,000 miles. There was absolutely no reason to do an alignment. I'm told Les Schwab recommends alignment even if it's not needed. That is corrupt! Unnecessary repairs are illegal. I am very disappointed with Lea Schwab policy.

Had an appointment for 4 tires at 2pm. 3 and a half hours later I'm still sitting in the lobby…read morewaiting. Turns out they grabbed the wrong tires from the warehouse. Wouldn't be so bad if they would make some more coffee.

So...the top photos are the left front wheel after it kissed the curb on the McCullough Bridge a…read moreweek ago. The bottom two photos are after we took it to Alloy Wheel Repair in Eugene. This guy is amazing! He owns the franchise and has a mobile trailer. Met us near Kendall Toyota. We left the car with him for 2 hours and...voilà, good as new (seriously. That good)! He gave me an estimate over the phone after I texted him the two photos and that's exactly what it cost. Ford dealer would only quote to replace, not repair, and they wanted $725 for just the one front wheel. This guy is an artist!

We thought we had a tire leak but found out it was a cracked wheel on our Evo M/R. We were given…read moreAlloy Wheel Repairs phone number and they told us to bring it right over. Not only did they do the repair right then and there but they did a great job on a specialty sports car and wheel. Great place and we highly recommend this business. They went over and above to make us happy! Thank you!!

NEVER, NEVER, NEVER AGAIN! I have been taking y vehicles to this shop for years without any…read moreproblems. Apparently under previous owners. Took my wife's 2015 Mini Cooper Countryman in for heater fan not working. They replaced the heater fan assembly OK. The engine was making rattling noise. Jay (mechanic and present owner) said it was the timing chain. So we took it in a couple of days later to get that fixed. Quoted approximately $1,600 to do the timing chain. Jay had to order parts kit three times, each time claiming the parts people messed up in one form or another. They did not have a tool necessary to do the job and had to order a tool. Part way through the job I am inform that unless I have the replace the cam sprockets at approximately $250 each, two required they would not be able to fully warrantee the repair. So those got ordered, and installed. The repair bill came to just short of $2,200. Toward the end of the repair they showed a badly disintegated water pump drive pulley. They supposedly replaced that part. When I picked up the car, paid the bill, Jay says there is something else making a knock sound. We took the car home. A few days later, after checing the oil level, I started the engine. It did have a knocking sound, which turned out to be a loose air cleaner box. The protective cover over the ignition coils (I think) was missing. They forgot to reinstall it. I took it back to get that reinstalled. The original rattling sound was never remedied. It was getting worse. Took the car back to get the rattle rechecked. Was told it was the water pump drive pulley, the one that was supposedly replaced previously. Jay had a very difficult time finding another replacement. He could not remember where he got the first replacement pulley. Called several auto parts stores, but no one had the part.. I found this situation somewhat strange. By this time my wife was getting impatient with the pace of the repair. She called the shop, talked to Jay explaining her need for the car. Apparently he took this as permission to drive to Portland to get the part and charge us shop rate to do so. When picking up the car once the repair was finished, Jay proceed to tell what an apparent ordeal it was to drive to Portland. I mentioned that I checked Amazon. The part is available for under $25 and next moring delivery available. Again, it was because of whatever my wife said. I was charged $291 for the part he obtained in Portland. I was told it was an improved vesion of the part. Had to pay $634 for this subsequent repair. This time the noise for which the car was taken back after the heater repair, is now finally gone. Never had problems like these with the previous owners. What is your impression?

I have a vehicle that's over 11 years old and it runs rather reliably, so I'm not in hurry to…read morereplace it. That being said, it sometimes requires repairs. I've been fortunate that I haven't had any major mechanical needs for it, but the time is coming to where everything is getting old and needs servicing and replacing. I have previously used another local shop on Lancaster in Salem, but recently their prices have gone up incredibly and it seems that I get less services for a greater cost than I used to. I suspect it might have something to do with them getting consistent markings on the "Best of the Willamette Valley" list that drives more business their way, and while I wish them success, I started feeling as though my mechanical needs were starting to edge onto the high end of costs. So recently I needed a new water pump put on my truck. The dealership in Wilsonville quoted me $900, until they found out I only needed one belt, not two, and then quoted $1200 for the repair, since it was no longer a "package" deal. I was livid. Yelp! actually pointed the way to a local garage, Payless Garage on 12th. I made a call and the guy who answered the phone got on his computer, looked up the price of the part, the hours of labor their shop would need (quoting me 3.5 hours as opposed to the 5 hours the Wilsonville dealership stated), and told me it would cost $700. I sounded so surprised at the quote that the guy picked up on it, and said, "It sounds like you're surprised at the quote. Did you get other prices?" Well, I'm an idiot. So I told him exactly what I got quoted by the other shops, all around the $1100-1300 price range. He said he would double check that he had the right service list and went over each component again, listing exactly what every part would cost. He said it may be a little more if something else came up, but that was still a good price, so I set the appointment. Day of, I got the car there first thing in the morning. Jay met me at the front desk and was ready to get things going. He repeated the price quote and confirmed a few other things, including a new thermostat and belts. I needed a new belt put on, so that upped the price, but Jay insisted it would be no more than $800. I told him we'd have to wait in the waiting room until an Uber got there, to get me back home, but he told me not worry about it and got one of his employees to drive with me back to my place and then take my truck back in. That worked out pretty well! Another point to the shop's honesty (in my opinion): About an hour and a half after getting it there, I got a phone call from Jay. He said everything was going well but wanted to know if I wanted "all four done." As I only needed one water pump, I asked him to clarify, and he said he was calling to confirm that I wanted all four sets of brakes down on the vehicle, not just the two. When I said I was in for the water pump, he realized he called the wrong number on his ledger line, intending to confirm with another client that they wanted all four sets of brakes done. I include this because it means that, rather than bulling forward on repairs or assuming the most expensive option, he called to confirm what the client wanted ahead of time. Even though I was the wrong number, I can appreciate that thoroughness. The car was also done on time. I needed it done on the day because it's my only work vehicle, and sure enough; they had it done when they said they would. At the price they quoted. In the days since I got it back, all the symptoms that drove me to the repair shop in the first place are fixed, and the persistent little pool of water in my drive are gone. Seems like it went well, at almost half of what the dealership wanted to charge me. I also got some of the best customer service I've had in a mechanic's shop. I'm pretty sure I've found my repair shop in Salem. I have a radiator issue that I need to address, so when that's ready to go, I'll be heading back to Payless Garage to get it done.

Took my truck in for some suspension work and alignment. Some of the parts i brought in didn't fit…read more They sourced correct parts from there distributors. And completed the job. Same day. Ive been here many times even with my mercedes after hitting curbs :/They've always completed the job professionally. Much cheaper than other shops.

These guys are total pro, fast and fair. And you don't need to schedule service 6 weeks in advance.read more

Great service, guys are knowledgeable and friendly. Always a quick and hassle free time going to…read moreles schwab. Love there work!

Les Schwab must've invented great customer service. Every crew member is consistently happy and…read morehelpful. The prices are fair and the follow-up services, like the nail I had removed from a tire today, ensure customer loyalty better than any app or points or punch cards. Appreciate all that Les does for me, my tires consider him a friend.

I am so happy that this Les Schwab is now offering oil changes. Back in the day, we had a local…read moremechanic at a local garage who we relied upon to keep our cars running well. Les Schwab is almost there as far as granting me the "feeling" that I am important and my safety is important. Friendly and efficient, with a large and comfortable waiting room, and no upselling. I schedule first thing in the morning so we are in and out in no time. Life is hard and I am grateful for this company who makes my life a little bit easier.

If you have an appointment you still have to wait almost two hours for them to start.read more