I have had the oil changed in both of my vehicles here within the last week, and I'm very happy with the service. Like all places, there's a bit of an upsell, but they aren't pushy, they explain things well, and they take no for an answer.
In my car, there was oil leaking from the housing before I took it in, and they tightened everything up and let me know what to do if it started again. They wanted to sell me an air filter (they showed me that mine was dirty, it didn't feel sneaky), and when I opted instead to buy one elsewhere and put it in myself, they didn't try to make me change my mind and in fact showed me how to do it.
With my Jeep, I was quite overdue for service, and they were really helpful putting together some discounts for things I actually needed to make it more affordable (my signal light was out, my air filter was mush, and I actually needed an engine flush). Not huge discounts, but a couple bucks here and there, which made a difference. (Protip: most vehicles will never need an engine flush in their lifetime... Google it before you go to decide for yourself, but they will offer it, and it costs $50. Most experts say you only need if you have substantial gaps in maintenance).
I don't fault them for the upsell, they're a business, but I never felt like any of it was sketchy and they never made me feel stupid or pressured. They do a very thorough inspection and let you know what is going on in your vehicle.
They don't have super late hours, so sometimes it can be a rush to get there after work, but the wait is usually not bad once you get there. They have TVs you can watch from your car. The staff have all been extremely friendly.
I'm so happy I found them, I've had nothing but bad (mediocre at best) experiences from lube shops before. So refreshing! read more