Jerry is the best out there. We work close and he's always willing to help, provide some insight or…read morewhatever services you need. Nice to find an honest mechanic.

Jerry has proved to be a great honest mechanic. I have going to his shop for a few years now and I…read moream 100% satisfied with his service.

we went there on tuesday in duncan around 1230 pm-awesome service- awesome price- friendly serviceread more

As there are normally hidden charges and unexpected charges on near everything these days,...I make…read morea specific point of asking the total cost prior to getting any work done. When they tell me the cost I ask again,...."are there are any other hidden costs of charges and every time they say "no", that is the price. I get the work done. And exactly on cue the bill comes in with 2 other additional charges before taxes. I asked for "TOTAL COST". And the total cost is not what they say it is. Then use taxes as an excuse for not telling u the real price. Yes we have to pay taxes and extortion fees but why do they not tell u about extra cost for oil when they know exactly what the car takes,...and why do they not tell u of the environ fee,...and why do they not tell u the total cost which should include the taxes?? When u ask for the TOTAL charge I very much resent this and especially as when I inquired about this was met with kinda snarky/fed up look with a bold reply to crush my asking. His face completely changed. This was from the native guy who I believe overlooks the operation or perhaps a supervisor. and bowled over reply. Guy who did the actual oil change was great but I will not return. So typical to conveniently leave out these extra charges to get u to get the work done with them,...then there is no turning back. They depend on this. Booooooooooo

If you need an honest quote and competent people to fix your brakes then Kroffatt is the place to…read moretake your vehicle. Fast, efficient service and the friendliest staff. I highly recommend this company!

The folks here are super solid and knowledgeable. They are easy to communicate with and no bsread more

Sorry to say but on my 2 visits I found both the customer service and scheduling to be poor. For…read moreexample I spent an hour in the waiting area for a basic oil change. No explanation or apology. I won't be back.

Booked winter tire change appt on Sep 23 for service on Oct 1 at Kal Tire Duncan. Sep 30 received…read morea call from Kal Tire saying that the wheels I had in storage had not been transported from the Nanaimo shop where storages are apparently kept. This being the case I was rescheduled to Oct 3. On October 5 - a day after the wheels had finally arrived in Duncan, I waited 2 hours for my car to be ready despite the knowledge that I had already been inconvenienced. When the service technician brought the car back 5o me the first time, he noticed that the front office had not indicated that there were locking bolts sitting on the front seat that needed to be used. The service technician then took the car back on the hoist to put the correct bolts on. This took another 30 min - the technician blamed front office staff for not writing on the work order that the bolts were sitting there on the passenger seat. Now I understand that sometimes staff doesn't show up and that can cause delays but shouldn't the customer be called to advise there may be an extreme wait? I am not impressed.

I have decided to post a review because the service I have received at Duncan Midas has been, in a…read moreword, excellent! The shop manager Jasmine provided very honest and transparent estimates that left I the customer knowing what I was paying for and why. I will be using Duncan Midas for my car service needs and would certainly suggest that others do likewise. Norm Thorne

Had oil change, tire change and AC check booked for 3 pm today several days ago. Showed up told…read morethat they were busy ok no problem will not be done until the closing at 5:30. Spent 1.5 hours out at restaurant. Phoned at at 4:30 as was told they would call if AC issues told vehicle not on the line yet. Will be end of day. They called at around 5:00 pm to ask if I could leave the vehicle overnight as too busy. I told them no. I arrived back at Midas and told them how they had very poor customer service and could have told me earlier. The gentleman told me the appointment time is just a drop off time and does not mean will be worked on at that time. I was expecting my vehicle would be finished by closing. I told them it was very poor customer service and a waste of my day for nothing. I will never go back to Midas again after being a customer for years.

Great place, the guys are very knowledgeable, service was done efficiently and I walked away with…read moremy wallet alot heavier than expected. Thanks guys

From the owner: From damaged fenders to broken windshields to replacement tires, the price of repairs can add up…read more Not to mention if you've recently dealt with a vehicle accident you could also be adding those auto repair bills to medical ones. Trust Duncan Automatic Transmission Ltd for all your work. Give us a call to learn more about our services in Duncan.

my dead car was resusitated in only a couple of days ,price was as expected and even got car…read moredelivered to my house .Will continue with this business My rating is all of the above.

Great local shop with skilled mechanics. Wait times can be up to a week if it isn't an emergency,…read morebut they are always willing to "have a look and see what they can do" right away if you're having an immediate issue. I used to only bring my car to the dealership for general maintenance and repairs but now, I only bring it here. The crew is polite, friendly and always helpful.