I presented the man that works at this jiffy lube a coupon for an pennzoil oil change for $22.99 and I noticed that after I got home and looked at the receipt, it said that they used formula shell oil and NOT pennzoil. I called this jiffy lube and the guy said that the oil used was formula shell pennzoil. I did a google search and I didn't find such an oil that existed under that name. I think it was just regular formula shell oil. So, i'm basically warning people that if you go there expecting to get a pennzoil oil change at the discounted $22.99 price, that you need to ask them if actual pennzoil is gonna be used and not formula shell. read more

Jiffy lube was soooo incredibly nice to me and they changed my oil in like 20 minutes. I love them and they were so cute about explaining to me where to find the lug nut wrench. I am definitely a repeat customer. read more

I didn't read the reviews first. My bad. I got an oil change here last Saturday. Of course they tried to upsell me on all this crap. They left my car with gook all over it. They were supposed to do all the minimum extras like wash my windows, and most importantly for me (after the oil) was check the air in my tires. I'm girly in that I don't really do that and expect it done properly at my oil change. Well, I went to get my car washed later that afternoon. When I came to pick it up, the guy had pulled it over to the air pump and told me he had to fill my tires with air b/c he noticed they were low. It makes me suspicious that Jiffy Lube didn't even change my oil. I won't go there again. Shameful. read more

"DONT BRING YOUR CAR HERE" For $40 bucks they will make sure your check engine light is turned on when you leave.. GREAT! Now i have to get a mechanic estimate(call a lawyer) and more then likely pay to get it fixed even tho car was perfectly fine when I showed up. People on the phone dont know anything! So who should I sue? Im going to have everything documented, mechanic statements and proceed this legally. Luckly the (recorded)phone call i made this a.m helps my case. So it begins. read more

My second time here, really nice folks and they work fast. Im coming back here for my next service too.

Came in for an oil change, was hoping to just be in and out and not have anything else come up. When they're almost done they tell me I have a headlight out... but the thing is, I always replace bulbs myself, and I had just so happened to have replaced this specific bulb about a month before. I told them I would handle it myself, at which point they dropped it very quickly. After I left, I checked my lights, and lo and behold they were both fine. I can't seem to come to any other conclusion than they were hoping I wouldn't double check and would just have them replace the light and squeeze some more money out of me. I heard them possibly doing the same thing to the guy in line before me too, they told him he had four lights out and he said they had said the same thing the last time he was in there four months earlier. In the future I'll pay a little more and just have my regular mechanic do oil changes. read more

Very fast, honest, and straight forward. They try to upsale you a bit, but if you say no, they don't push too hard. My car was clean, and their work was good. read more

Quick and friendly service. I recommend coming early so you don't have to wait in a long line. Current magazines, free coffee, and they'll even let you change the channel on the TV in the waiting area. Plus this jiffy lube is a short walk to bette's to-go and you don't have to wait while your car gets a lube job. I like that they, like all Jiffy Lubes keep a service record of your vehicle so that you can keep your services up to par with what your factory warranties warrant, and it's much cheaper than taking it to a dealer for an oil change. Also, Jiffy Lube rotates tires. I like the convenience of having and oil change and tires rotated together at one location. read more

The custom service here is fine. You people expect way too much these days. I like that they vacuum the car as a part of the service as well as cleaning the Windows and side mirrors. I'll be back. read more

I've only been here once, but the staff were very friendly and the actual service seems quite good. I'll report if anything major goes wrong, but as of now: great stuff. read more

0 or -5 Star. The WORST JIFFY LUBE!! Now I love Jiffy Lube. My sister works at one. Now I work in the Bay Area and needed to get my oil changed and didn't have time to take it to her to get it done for the family discount. It's NYE weekend and I was on a time straight. Her manager tells me to give any jiffy lube I go to the store #, her name and my sisters name and they would be able to call and verify it to give me the discount. When I get there as I'm telling the gentleman what my sisters manager told me to relate this manager slides his door open and says that's ain't how it works with a rude attitude. I say oh how does it work then because she said I shouldn't have a problem. Went on to say if I want the discount I need to go have it done by my sister that he's a different franchise and was very rude didn't approach the situation as a manager should. I told him he didn't need the attitude responded with you think I have an attitude I'll show you an attitude. But now as I read the past reviews this seems to be a problem you guys haven't fixed. I say it's fine I'll pay the full price. Goes outside and stands at my car the whole time it's being worked on to make me feel like the job isn't getting done correctly or he's going to do something to it. As I'm paying I turn around and 4 of the workers are just staring at me including the manager. Told me there's a check engine light on the car but there wasn't before I got there but I guess that was a "mistake" there's no light. As I'm leaving the manager stands 3 feet from my car with his arms crossed just eyeing me in my car I roll down the window and tell him I'll be calling corporate that's not how you treat your customers. We exchanged some foul words as I left he pulled out his phone and continued to make a call. Good thing I have a old mailing address on file. The worst DO NOT GO HERE!!! This man Richard will down grade you as a woman and disrespect you and make you feel threatened about your car being safe. I should of just walked out from the beginning! read more

I've been bringing my Honda Element here since 2015. Every time the guys there are professional, quick, efficient, personable. I have never felt they were trying to urge me to spend more money but gave me all the info I needed. Best of all, I know my car is better than I rolled in, AND they do the windows too. Highly recommended. read more

Fast and typically-priced, but you get the hard sell -- oh, don't you want the better oil? Really? Are you sure? Oh, you need to replace your ****. We can do that now.... They sometimes can get a pretty long line due to their convenient location (a plus and a minus). read more

We were on a roadtrip to Cali and we needed an oil change when we got there. Very friendly staff. We had a $5 coupon ready and one of their staff said we should look for the $10 one. Yay! More discounts. It seems like they don't get ratings from locals but this jiffy lube was a lot nicer than most I've been to. read more

These guys were fast and friendly. I didn't feel like they were pressuring me to get any unnecessary services like other mechanics have done in the past. Good job guys keep up the great work ! read more

Anthony was amazing at helping me with my engine problems. Not only was he timely and efficient but he helped me figure out the best way to keep my car running smoothly when my heating issues persisted. A+ for him and I would come back just because of the service he provided. read more

Fine but given that Jiffy Lube is all about a fast oil change, gonna give it two stars. Pulled right in but oil change still took a solid 45 minutes read more

These guys are trying but super slow. Waited, waited , waited. Finally they got to my car. Surprisingly there was no one else waiting. I don't like to give low reviews but they just weren't making much effort. At least they filled washer fluid Won't come back. It's a classic case of mis management read more

They replace your oil which is what you ask for. They offer you 20 other things that they can also do for your car, which is fine. The problem I have is that they try to convince you that you need all or at least some of those things, when you don't. They told me that my transmission fluid really needed to be replaced (very pricey) b/c it had darkened some - they were "very worried" about it. I've gone elsewhere and even after 5000 more miles it's been dubbed 'fine for a while longer'. FYI if it still has pink color you're fine, darkening is normal. Trying to sell me stuff I don't need is kind of what I expect from places like this, but they also left the transmission fluid dipstick unmounted, which if I hadn't noticed soon after leaving, could have gotten a lot of junk in there and been a real problem. Whether it was negligence or intentional, I can't say, but I know that I will not go back to any Jiffy Lube and recommend that no one else does either. read more

Worst service. Told us 30 minutes for everything but we waited for over an hour. Richard, the rude front desk person made sure to not answer our questions about payment and wait times so we were stuck there. The first auto mechanic also told us that it would be $37.95 and then Richard tried to upsale us and became borderline hostel when I explained we didn't want that. I will absolutely not be returning and will recommend that anyone I know goes to Patti's Auto down the street where I know that I will be treated with respect and professionalism. read more

I have been getting oil changed at this location for many years. Always good professional service delivered. The last time it was extra excellent. I liked the new system of recording all inspections and services. The car was vacuumed, windows were washed and everyone was professional and courteous. Awesome job! Thank you to the great team! read more

I went there on 9-11-2017 for oil change. The technician gave me a Customer Authorization Form for their Multi-Point Complimentary Inspection includes: -Operating condition of lights, wipers, headlights, belts, cabin air filter, air filter, horn -Fluid level of coolants, brake fluid(if accessible), engine oil, gearbox fluid, battery fluid(if accessible), Diesel Exhaust Fluid(if applicable) -Check/Adjust tire pressure, tire tread depth -Status of dashboard warning lights -Battery test(if accessible) I filled in the form with my car's model , mileage and my signature. After a while, it was my turn, I was asked to leave the car and they will take care of it and then I was escorted to the waiting room. Later the manager came back and told me that the 3 break lights ( 2 at the tail and 1 in the middle of the windshield) are broken and need to replace. It would cost me $10 each to fix it. He then printed out the break down of the total cost. I was stunned when I saw the total would cost me over $75 with extra labor cost when I just came in for a $39.99 oil change job which included parts and labor! I drive night time a lot and it's unlike for me not noticing my break lights not working when I drive into my garage while applying break. So I asked the manager to show me the problem. I found that the 2 tail main break light was ok. Only the back wind shield break light was not working! I didn't like these kind of deceptive practice, so I asked the manager print me another estimate just for the oil change and not fixing any break. The manager was very upset. He tear the first estimate apart and throw into the trash bin. So at that time I decided not to have any oil change work done there. He said it's too late. They already drained my oil. I asked who gave them the authority to change my oil. He said when I came in with my signature on the that form(Customers Authorization)! I said heck no, that's for the Complimentary Inspection only, not for oil change yet!Without any estimate of the cost I would never give out any work order. But he insisted that was the authorization for them to change my oil! He even threatened me to go ahead and drive my car away with no oil in the engine! At this point I have no choice but let them change my car's engine oil! At the end I requested to see the oil level after they had filled it up from the oil stick to make sure everything is ok and he wouldn't let me see it either from them or do it myself. He said I can see it only if I drive my car away from their shop and not in their territory! I think this manager is crazy and was practicing unlawful business! I would never go back to this trap and these crazy people again! read more

My engine light lights up and I found out that my oil is almost dry. Really worried as it is almost 5.15 pm. Found out Jiffy Lube near my office at Berkeley closed at 7 pm. . Waiting time & Oil change within half hour. Efficient and professional work. Happy and safe driving home. read more

Basically, created this Yelp account to show my appreciation to Tom and Shurrice. Tom for giving be the best deal I ever got on an oil change and Shurrice for excellent customer service. Everyone else was very helpful and professional as well. But, those were the two I actually spoke with. Therefore, I would highly recommend my close friends and family to the Berkeley Jeffy Lube any day. read more

I almost always get my oil changed here. They're friendly, professional, and quick. They never push services I'm not asking for. I've never had any problems with them. read more

I don't own a car, but when I car sit for friends I fill up their tank of gas and treat them to an oil change. I've been here many times and I'm always impressed that good customer service isn't a thing of the past. The staff are prompt to great me, friendly and do good work. As weird as it sounds, I actually look forward to getting the oil changed. read more

Went at 9am on a Saturday so there was no wait. They were definitely under staffed, but still did a quick and thorough job. The two gentlemen who helped me out were very polite, didn't pressure me to buying more than I came in for, an didn't belittle me when I asked questions. I know doing my own oil change would have been a world cheaper, but as far as service shops go this place gets my stamp of approval. read more

Super fast, what can I say...I was done in about 15 minutes, I couldn't believe it. Better than any other palce I've been.

I guess every body visit is different i wasn't even a custumer and in went to oil changers for an oil change and proceeded to take a trip to Sacramento on the way back my car started smoking and knocking turns out the oil changers didn't screw my oil filter on all the way.Causing all the oil to leak out the car. The lady who was there was so nice she had the tech fix my oil filter and fill up my car for free she then proceeded to explain to me what happen . as i watched her interact with the rest of the customer's she was so nice and helpful. there was nothing about the store that was "ghetto" and sounds like the previous comment is by a racist individual who needs to get with the times ....... I for one plan on becoming a regular besides all the comments i read cause jiffy lube help me in a time of need. read more

Richard and his staff literally save our weekend stood true to the jiffy lube brand and took care of our car trouble. Staff was helpful and full of good cheer! On top of that the owner drove us to the BMW parts store out of the goodness of his own heart. Thanks The boys from Reno read more

The absolute worst service EVER!!! I went in for an oil change and tire rotation and left with every single light on in my dash board. Upon my return I spoke with Thamma who identified himself as the manager. We filled out an incident report in which they accepted financial responsibility for any damages. I was advised by Thamma to return the next day to receive payment to have a diagnostic done on my vehicle by my mechanic. Conveniently Thamma was not there the next day. Instead I was dealing with Richard, who by the way is VERY disrespectful. During our encounter, he became upset that I was advising their customers of their unethical business practices. He began putting his finger in my face and even used his body in an attempt to push me out of the waiting area. I do have all of this on video, as I was recording the entire time with my cell phone. I did contact Jiffy Lube corporate office and was able to obtain the franchise owner name (MC LLC) and phone number. Upon further research I discovered that these particular owners, Anthony & Joann Fanticola, happens to own approximately 40 Jiffy Lube locations and were under investigation by the California Bureau of Automotive Repairs for charging people for services that weren't rendered or unnecessary and also for damaging customers vehicles. This location most definitely should have its license revoked and part of their staff should be replaced, especially the unprofessional manager and inexperienced techs. If anyone is interested in contacting the owners the phone number is 714-444-4940. Also make sure to file a complaint with the state so we can work together to have this location shut down! read more

Horrible service. Waited forever and they kept telling me my car was almost ready but then another 30 mins would pass again.

These fellas took care of my car during my lunch break! Amazing. Very clear about charges. I'll be back to replace my filters and rotate my tires! They are efficient and trustworthy. read more

Got me in and out super SUPER fast even though I approached soon before closing, I appreciated their fast paced work ethics. The employees greeted me nicely, and were really cool guys. Was just running errands on my only off day of the week and they got me finished in just 20 minutes for an oil change. I know most jiffy lubes get bad reviews due to lack of atmosphere or maybe even just ok-customer service, but honestly you can't beat efficiency and speed! Got to enjoy the rest of my Saturday evening! read more

My car was serviced at Jiffy Lube Berkeley about 3 months ago. Unfortunately my experience with them was unpleasant. They showed me my air filter, and they said it was very dirty and it needed to be changed. I decided to do it on my own, and went to Kragen to buy a new air filter. I found out that Jiffy Lube was actually showing me somebodyelse's air filter instead of mine. My air filter was still very clean compared to what they showed me. Very dishonest business practice. I just took my car to another place for servicing, and I was told that the place who did my oil change last which is Jiffy Lube Berkeley did not put a new rubber sealant when they did the oil change, and there was major oil leak in my car!! How awful to hear, and I had to have a new oil change of course, and I strongly discourage anyone patronizing Berkeley Jiffy Lube! read more

I had my oil changed here recently, and the service was quick and cheerful and friendly. However, the Jiffy Lube team overfilled my oil by a LOT! I only discovered this because the next time I started my car after the oil change, my car began up-shifting really hard (jerking, sputtering, making weird sounds), there was a burning smell from excess oil flooding the AC, and all of my gears were lit up and flashing so I couldn't see what gear my car was in. My check engine light came on, and my car sputtered and died in traffic, then in a parking lot. My dipstick was about 1/3 over the full line. I somehow drove it back to Jiffy Lube and they let out some of the oil, while the whole time telling me that it must be because I drive a European car, and they're so fussy, and excess oil wouldn't do that, and they only overfilled it a LITTLE, etc. After talking down to me for twenty minutes, they finished up and I left. No apologies, no concern for possibly permanently damaging my car, no refund, etc. My check engine light is now off and my car has driven just fine for the past week. CHECK YOUR DIPSTICK BEFORE YOU LEAVE. read more

Hm. Jiffy = peanut butter = slow? That's the only way I can make sense of the name. I don't mind waiting some. There's a coffee shop nearby - I have my computer - I can get some work done. BUT it took them over 20 minutes before they could get me checked-in. Which means waiting in the tiny, loud, uncomfortable waiting room. And when I asked if I could just get checked in - RUDE "There are people ahead of you." Ok - I get it. Those people should have been checked in as well. I left. Maybe I missed out on the Queen Elizabeth of oil changes. But I doubt it. read more

Horrible. I went here to get my oil changed. My car is an '02 and it doesn't have an oil leak but it burns off oil so it needs an oil stabilizer to be added. I brought it last time I went there, I gave it to them they put the right ratio in ( stabilizer to oil.) All good. This time I gave the gentleman the bottle of oil stabilizer and said that you got a put some of this in and explained why. Had a very pleasant experience even joked around with this guy named Neville who took the bottle, took me over to the waiting room and cashed me out. Drove away happy and then I realize, "I wonder where the bottle of oil stabilizer is? They probably just forgot to put it back in the car." When I called I got Richard who I also realized from the paperwork was the person who worked on my car who is unbelievably rude. When I asked about where bottle of stabilizer was, he said we put it all in. I was shocked and asked why since i had said some and it is a ratio, not supposed to be the entire bottle, and he said you didn't say exactly how much you wanted, so we put the whole thing and I said well the last time they just put the correct ratio in and he yells at me that I didn't tell him exactly how much and I try to explain that it depends, I can't tell him exactly much it depends on how much oil he's putting into my car, how many quarts of oil to how many quarts of stabilizer, it's a ratio it's right on the bottle and the guys last time already knew what they were doing about it and he starts going on and on about how I'm disrespecting him; it was crazy and when I asked to speak to a supervisor he said he was the supervisor and then hung up the phone. I went back in because I called my mechanic who had said check the oil if it's above full then have them drain some of it; of course it was above full because Richard put in the amount of oil the car calls for, plus an entire bottle of oil stabilizer which he shouldn't have done and if he had some sort of question about it he could've just asked; it was like he was being spiteful and there's no reason for it, i never even met him before. When I got back to the Jiffy Lube he went on the same bend about me disrespecting him and then he got in his car and drove away. He also mentioned that they are not allowed to put anything else in the car. Funny, because when i called to ask if they could add oil stabilizer they said they don't have any and i would need to bring it in. He could've seriously damaged my car (having too much oil and fluid is as bad as having too little and I was driving around for over 30 minutes just from leaving the shop initially to when I called and got crazy Richard on the phone to when I got back.) I will never go back to that Jiffy Lube again, I will never go back to a Jiffy Lube again and I'll definitely be contacting their corporate headquarters to report this unprofessional, messing-with-people's-cars-supervisor-from-hell. Since Richard ran away from the issue Neville dealt with draining the right amount of oil out of the car (realize the ratios are still off which is not OK but at least it's not over filled) and was very nice and apologized to me several times for what had transpired. read more

If I could give no stars I would!! Terrible customer service!! There was one car in front of me and by the time I left there were 6 cars backed up. I checked in with them, they gave me a quote. I told them I had a coupon from an email they had sent since I am a loyal customer and the man acted as if he had no clue what I was talking about. He told me to find it and he would get it later. When It came time to check out I showed him the coupon and he said he was unable to use it, even though I showed him it was from the JIFFY LUBE website! So I paid for my car, checked in on yelp and noticed there was a yelp deal. I asked if we could redo the transaction and he told me no because it would take too long. Seriously? You can't do your job because it is time consuming and inconvenient for you? If they were more efficient at their job they wouldn't have to worry about taking the extra step to make the customer happy. I let it go because I was obviously inconveniencing him. He handed me my keys and didn't say anything else. I asked if my car was ready he said yea then looked around like he lost it. I pointed to it sitting out front and he was like yea if its out front its done. I have never had such terrible service from a Jiffy Lube. I will NEVER BE BACK TO THIS LOCATION. read more

I usually go to my Chrysler dealer for Oil changes, but I couldn't get an appointment ahead of my road trip tomorrow. So when that happens, I go to Jiffy Lube. Usually I go to the one in Concord but the last time I went to the Berkeley Jiffy Lube, I received great service. So I decided to today visit the Berkeley Jiffy Lube. Today will be my last day ever going to this Establishment. The man who rang me up (Black guy, with a slight island accent, tall ) who appeared to be a "manager" was extremely rude to not only me, but other customers as well. He almost got me out of my skin. I decided to ignore his attitude and just get out of there. Unfortunately my car was already completed, otherwise I would've told them to stop and I would've gotten out of there. Whoever runs this Jiffy Lube needs to fire that guy, because apparently from reading the comments below I am not the only one who has received this horrible treatment. Unfortunately you've lost a long time customer and I will be calling your corporate office. read more