I've been coming to this Firestone for many years. Yesterday I had an appointment for a tire…read morerepair. They got me in right away, and I was out within 2 hours. It took longer because I needed a new tire and the one I needed was at a different location. A Firestone driver brought the tire so we had to wait. No problem. They were able to use my tire warranty to get a discount for the new tire. The customer waiting area does need to be updated. Chairs are kind of grungy.

I'm here to visit my Mom. And when I visit, I try to take care of whatever needs to be taken care…read moreof. One is a new headlight. She had been driving around with only one headlight for months. She relayed Firestone had quoted her a $500 estimate to replace her headlight. WTF?! I called around and found cheaper estimates. I also thought of simply purchasing the bulb and having my brother put it in, but I know that can be complicated (some headlights are very involved). Long story short, she wanted to go back to Firestone (Ugh!) after they quoted her a lower price. We get there, and the mechanic explains that it is indeed $600 (increased since her last estimate) due to the type of bulb that is being replaced. Again, I would rather go elsewhere, etc., but my time here is limited, and I want to get it done. So, just do it. They had to order the bulb we now know we needed. It was explained that it would arrive to the shop in 20 minutes. I have to say, I was pretty impressed with the manager's expertise (I believe he was the manager) who came out to the waiting room a few times to explain some issues to the customers. He seemed concerned, thoughtful, and professional. While we waited, several customers arrived and waited....... and waited....... and waited to be addressed. It got to the point that I would advise them to knock on the window to get the attention of the mechanics. Perhaps they were short staffed. The manager left at some point, and I saw only 2 employees (maybe they were on break). This was at about an hour into our wait. At 2 hours into our wait (it's a headlight, c'mon now), I started walking back to the garage to see what was going on. I saw Dominick (sp) working on it, so I assumed it wouldn't be long. But hey, I have nowhere to be. Both Mom & I used the bathroom. When I went it I saw, it left much to be desired. Yes, it's a tire shop, but that should be on the list of things to check. Now it's 3 hours into our wait. FOR A HEADLIGHT REPLACEMENT. What gives?! I will say that Dominic (when he would see me at the window watching their work) would come and explain the progress, always ending with...... and then you'll be done, but still waiting. Finally, almost 3.5 hours in we paid $600 for a new headlight. Waiting 3.5 hours to have Mom's headlight replaced - Aggravating, but time for us to talk. Replacing Mom's headlight after she's been driving around one-eyed, because she couldn't afford it - PRICELESS. She always brings her car here for service. If I lived here I'd find a real mechanic to service her car; perhaps use after-market headlights, etc. But, she's gonna do what she's comfortable with, so...... Firestone it is.

Valvoline is my preferred place to get my oil changed as it's quick, you stay in the car, and they…read morearen't pushy about add on services. I also find it helpful they usually have a Groupon available to save some money. First time at the Golf Course location and it was on a Sunday. This location was chosen because that's the side of town we were coming to that day. They had a bit of a line and I kinda felt like they were in a hurry to get everyone done quickly, which is good in a way so we were able to get on with our day right away but it left me hoping nothing was overlooked. I wasn't offered anything extra and I don't think my air filter was removed or checked. I always change it myself anyway.

I used to come here all the time for my oil changes and I've always had a great experience but this…read moretime it was terrible! John was so rude and on top of the terrible service he was smoking a vape right in front of everyone! Walking from bay to bay blowing smoke out of his mouth! The only girl working was eating CHIPS while adding washier fluid-absolutely DISGUSTING! The manager needs to file disciplinary action towards them! He wouldn't use my discount code because I presented it "too late in the transaction"... wow. It was pretty pricey for the terrible experience I received!

On Aug 5th, I brought my car to this Jiffy Lube expecting their "Signature Service Synthetic" oil…read morechange to mean thorough work, transparency, and professional communication. Instead, I got a rushed, incomplete service wrapped in vague explanations and capped off with new mechanical problems that appeared within days. I was charged $250 for the oil change and a brake fluid replacement. The brake service was pitched in a way that sounded like a modest add-on only for the final bill to be far higher than expected. I authorized the work in good faith, trusting the confidence of a young technician. That trust was misplaced. The invoice is vague, poorly written, and fails to confirm whether the oil used meets Dexos 1 or Dexos Gen 2 certification a basic, critical disclosure for this type of service. I arrived at about 5:23 PM. They close at 6:00, but didn't ring me out until 6:14. Out of courtesy, I didn't check the work there, thinking they'd done their job. When I got home five minutes later, I saw the interior was in the same state same dirt, same debris. Their "vacuum" either barely touched the floor or simply didn't work. My oil life monitor hadn't been reset, which is about 10 seconds, I had to do myself. This isn't attention to detail, it's negligence dressed up as service. When it came to communicating the vehicle's condition, the failure got worse. The technician who actually worked on my car stood right next to the one who rang me up and yet, I had to be the one to ask if there were any leaks. Even then, the answer was vague, as if checking for leaks was optional. Where's the professionalism? Where's the basic courtesy to explain the findings clearly? This is supposed to be the "Signature Service" not a guessing game for the customer. A few days later, my check engine light came on. AutoZone's scan pointed to a mass air flow leak and a rich fuel mixture issues I've never had before. On top of that, the cashier not the technician who serviced my car casually mentioned I have a motor oil leak. I asked what could be done, and his answer was: "We don't know where it's at, but if you get a tracer liquid and shine a UV light, we could trace it back to see where the leak is." That's right I had to be the one to ask about next steps for a serious oil leak, and the guidance I got was vague and dismissive! A major mechanical issue should be proactively identified and explained, not mentioned as an afterthought by someone who didn't even touch the vehicle! That's not service. That's carelessness with consequences. I usually go to a different Jiffy Lube 3540# farther away. I tried this one for convenience. That was a huge mistake! My regular location has integrity and respect for customers, this one lost me to their competition for good. Corporate: if you're reading this, understand this is not a "bad day" review this is the result of negligence, poor communication, and a lack of pride in workmanship. The competition is already doing better. I'll be taking my business back to them permanently.

I was checking something else under the hood and found the clips on my air cleaner housing were…read moremissing. They were the last people to touch it. I ordered new clips and put them on. Just brought truck in for another service, specifically asked guy receiving not to touch air filter housing as I had just replaced clips. Did an under the hood parking lot check getting ready to leave, and clips were missing again. So 1. They messed with what I specifically asked them not to and 2. Broke/lost something off of my truck and didn't tell me about it. Easy enough to replace myself when I got home (jiffy lube didn't even offer to fix/replace what they had broken. Not the first time I have had an issue with this business, but I was overdue, had the time and didn't want all the hassles of doing it myself. Still looking for competent, reliable and honest auto maintenance in this town, this Jiffy line isn't it.

Excellent. Chase and crew were awesome and attentive. They wrnt above and beyond. Great start to…read morea road trip.

*CONSUMER BEWARE!! The workers were wonderful. However, the 1 star is against shady consumer…read morepractices. I went back to have another $100+ oil change completed 7,000 miles early because they printed me off a sticker that said I needed an oil change in 3,000 miles. I realized the mistake and contacted customer service. They said their machine defaults to 3,000 miles and you have to ASK for it to be changed. This is very misleading for the consumer.

Amazing and quick service! My vehicle needed an alternator, we purchased the part from Autozone and…read morethey did the rest. Valerie at the front desk and the rest of the staff were so helpful and treated us like family! I will definitely be taking my vehicles there from now on. They had my vehicle within the next business day and I hardly had to wait! That's what I call service! Thank you Old Town Tire & Automotive! #supportlocal

Came back to update my review after having a nearly identical set of circumstances with totally…read moredifferent outcome. Went into a different shop when check engine came on - now at the end of our cross country trip I'm in CO - asked if the shop could quickly check the code for me. The mechanic kind of begrudgingly did, but he did it quickly and then honestly told me what the issue was, reset the code and sent me on my way. $0 dollars. Old town automotive should be avoided at all costs. Not trustworthy. I asked them if they could quickly check the code. She told me how much a full diagnostic was ($200) I should have left then. After the "full diagnostic" When I asked if they would charge me a "partial diagnostic" she said no. I asked for the Yelp check in discount $10 or $20 maybe? no. AAA discount ? No. After asking if the was anything she could do to help me out she finally caved and gave me the aaa discount because she "doesn't even subscribe to Yelp and can't understand them on the phone half the time." I don't know if it's worth noting... THE ONLY REASON I WAS THERE WAS BECAUSE OF YELP, It was 10 or $20 discount and they were already ripping me off... I regret letting my anxiety get the better of me at the start of the trip. This situation was easily avoidable. I should have just left. Still waiting for that full diagnosis btw. Boo this garage.

All I wanted was to have the coolant replaced. The vehicle inspection was very thorough with just…read morea few surprises. It was finished br the end of the day. With a $400 bill

I took my 2017 Nissan Titan with Cummings diesel motor I asked them to cross check recalls…read moreinstead. They gave me a bill for $15,000 and it was under warranty by Nissan and they never said anything about it. Moral of the story do your homework before you get scammed

I have taken 3 of my vehicles to the guys at The Garage. Liked the way they treated me, so sent my…read moremother as well. They do quality work for half the dealership cost. They don't prey upon customers, like me, who don't have a clue about vehicles. They tell you what needs to be fixed now, what can wait. If you give them enough notice, they'll shuttle you to work/home.

I was headed to Sante Fe when I heard a noise in my drive train. Triple A towed us to "the garage"…read moreI asked them to put it on the lift, start it, and put it in gear to isolate the noise. Nope! They drove it until it wouldn't drive any more. Then they called and said I needed a transmission at the cost of $9,400! I was pretty sure it was not the transmission but the transfer case. I Called and told them I was coming to get my truck. The manager said "how about if I drop the price by two thousand dollars. That when I knew they were thieves. They still made me pay over a thousand dollars to get my truck back. Took a minute to see that the transfer case was locked up. I really think this place is the definition of Highway Robbery!!!!

Awesome drive up, stay in car oil change. Over the top service, knowledge, and courtesy! I'm blown…read moreaway that I didn't go here many years ago. These guys are great! Felt like I was in a race car stopping for a pit stop!

Was in Albuquerque when the car said it needed an oil change. Pretty adamant it was. So we searched…read moreYelp for the nearest Valvoline. We go to Valvoline at home. Quick and efficient even without an appointment. Never even got out of my car. Just needed the oil change but they offer other fluid changes, windshield wiper replacement and air filter change. The synthetic oil is more expensive than standard oil but apparently it is recommended for newer cars and does last longer. A quick stop on vacation that didn't disrupt our plans. Good job!

Sam has an incredible background in BMW service. He's very knowledgeable, competent, and honest…read more I had taken my X3 to the dealer and two other shops that specialize in BMWs. Sam is the only one that got the diagnosis correct. Then he suggested ways to save money on the repair. I am so happy to have found German Precision!

This is my second review, and I feel like it's necessary because of how amazing Sam is at German…read morePrecision. Sam communicates effectively, is an expert in his field, and is truly out to help people, not just turn a profit. If you, or anyone you know, has a German vehicle, there's no place in New Mexico better than Sam and German Precision.