I'm here to visit my Mom. And when I visit, I try to take care of whatever needs to be taken care…read moreof. One is a new headlight. She had been driving around with only one headlight for months. She relayed Firestone had quoted her a $500 estimate to replace her headlight. WTF?! I called around and found cheaper estimates. I also thought of simply purchasing the bulb and having my brother put it in, but I know that can be complicated (some headlights are very involved). Long story short, she wanted to go back to Firestone (Ugh!) after they quoted her a lower price. We get there, and the mechanic explains that it is indeed $600 (increased since her last estimate) due to the type of bulb that is being replaced. Again, I would rather go elsewhere, etc., but my time here is limited, and I want to get it done. So, just do it. They had to order the bulb we now know we needed. It was explained that it would arrive to the shop in 20 minutes. I have to say, I was pretty impressed with the manager's expertise (I believe he was the manager) who came out to the waiting room a few times to explain some issues to the customers. He seemed concerned, thoughtful, and professional. While we waited, several customers arrived and waited....... and waited....... and waited to be addressed. It got to the point that I would advise them to knock on the window to get the attention of the mechanics. Perhaps they were short staffed. The manager left at some point, and I saw only 2 employees (maybe they were on break). This was at about an hour into our wait. At 2 hours into our wait (it's a headlight, c'mon now), I started walking back to the garage to see what was going on. I saw Dominick (sp) working on it, so I assumed it wouldn't be long. But hey, I have nowhere to be. Both Mom & I used the bathroom. When I went it I saw, it left much to be desired. Yes, it's a tire shop, but that should be on the list of things to check. Now it's 3 hours into our wait. FOR A HEADLIGHT REPLACEMENT. What gives?! I will say that Dominic (when he would see me at the window watching their work) would come and explain the progress, always ending with...... and then you'll be done, but still waiting. Finally, almost 3.5 hours in we paid $600 for a new headlight. Waiting 3.5 hours to have Mom's headlight replaced - Aggravating, but time for us to talk. Replacing Mom's headlight after she's been driving around one-eyed, because she couldn't afford it - PRICELESS. She always brings her car here for service. If I lived here I'd find a real mechanic to service her car; perhaps use after-market headlights, etc. But, she's gonna do what she's comfortable with, so...... Firestone it is.

The Firestone located on Coors near I-40 has a rude and unprofessional manager named Renee…read more When I took my vehicle in to get an alignment, the technician broke my oil dipstick and pulled a PVC hose. They replaced the dipstick at their cost however I did not notice the hose that was pulled until my wife mentioned that the car was running rough. They were not able to align my vehicle within specifications. I replaced lower control arms and took it back in under warranty to get it realigned. I had an appointment at 10:00 AM. That's when I met Renee the rude unprofessional manager. She told me that an appointment doesn't mean my vehicle will be serviced at that time. I was told that it probably won't be serviced until the end of the day because she only had two techs.. She was unable to find my wife's name or phone number or the appointment we had a month prior. She said that because I didn't have a receipt she was unable to look it up. I told her they didn't give us a receipt they only gave us a specification sheet indicating what was aligned I asked if they emailed the receipts she said yes I then asked could she look it up via email. She got snarky with me and said I can only look it up with your phone number or receipt number. Kept asking me why I was there and I told her to get the vehicle realigned and I then told her that they damaged the tie rods the first time they did the alignment. The boots were torn and the tie rods were over torqued. She then ask me if I was implying that the technicians don't know what they're doing, to which I responded exactly, they don't know what they're doing they tore my boots and over torqued the tie rods. These were brand new tie rods a month old. Renee then told me I don't know what I'm talking about, the tie rods don't use grease or have boots. I told her that at minimum she's they're going to replace the boots that they're cost and possibly the tie rod on the driver side because of being over torqued. She eventually told me they are not replacing anything. She then said that I was not smart for bringing it back to a shop that broke the car in the first place. That if it were her she wouldI have taken it to another shop. I told her you broke it you fix it. I also told her that the last time I was in there they broke the dipstick during a pre inspection and at that point she lost it and told me to get out get out of the shop that she was refusing service and then she was going to call the police on me. Do not go to the Coors and I-40 location Firestone.

I usually go to the Valvoline on tramway but this one was amazing! The customer service was great…read more Very professional and helpful! I will be back regularly

I was greeted and taken care of promptly. The gentleman Victor who did the oil change was great! He…read morewas very friendly and thorough. I love the convenience of sitting in my vehicle while they do the oil change. Service is great and I had a coupon to get a small discount!

3 stars 85% of the employees look and act very professional…read more There's always a few that have their pants saggy and wear oversized uniform shirts/jackets, and no person wants to pay money to interact with that.

On Aug 5th, I brought my car to this Jiffy Lube expecting their "Signature Service Synthetic" oil…read morechange to mean thorough work, transparency, and professional communication. Instead, I got a rushed, incomplete service wrapped in vague explanations and capped off with new mechanical problems that appeared within days. I was charged $250 for the oil change and a brake fluid replacement. The brake service was pitched in a way that sounded like a modest add-on only for the final bill to be far higher than expected. I authorized the work in good faith, trusting the confidence of a young technician. That trust was misplaced. The invoice is vague, poorly written, and fails to confirm whether the oil used meets Dexos 1 or Dexos Gen 2 certification a basic, critical disclosure for this type of service. I arrived at about 5:23 PM. They close at 6:00, but didn't ring me out until 6:14. Out of courtesy, I didn't check the work there, thinking they'd done their job. When I got home five minutes later, I saw the interior was in the same state same dirt, same debris. Their "vacuum" either barely touched the floor or simply didn't work. My oil life monitor hadn't been reset, which is about 10 seconds, I had to do myself. This isn't attention to detail, it's negligence dressed up as service. When it came to communicating the vehicle's condition, the failure got worse. The technician who actually worked on my car stood right next to the one who rang me up and yet, I had to be the one to ask if there were any leaks. Even then, the answer was vague, as if checking for leaks was optional. Where's the professionalism? Where's the basic courtesy to explain the findings clearly? This is supposed to be the "Signature Service" not a guessing game for the customer. A few days later, my check engine light came on. AutoZone's scan pointed to a mass air flow leak and a rich fuel mixture issues I've never had before. On top of that, the cashier not the technician who serviced my car casually mentioned I have a motor oil leak. I asked what could be done, and his answer was: "We don't know where it's at, but if you get a tracer liquid and shine a UV light, we could trace it back to see where the leak is." That's right I had to be the one to ask about next steps for a serious oil leak, and the guidance I got was vague and dismissive! A major mechanical issue should be proactively identified and explained, not mentioned as an afterthought by someone who didn't even touch the vehicle! That's not service. That's carelessness with consequences. I usually go to a different Jiffy Lube 3540# farther away. I tried this one for convenience. That was a huge mistake! My regular location has integrity and respect for customers, this one lost me to their competition for good. Corporate: if you're reading this, understand this is not a "bad day" review this is the result of negligence, poor communication, and a lack of pride in workmanship. The competition is already doing better. I'll be taking my business back to them permanently.

I am usually not one to rate or even bother checking in to a cookie cutter-type establishment…read more There is nothing unique about them from one location to the next. This place is a rare exception because of the quality of their service. This is a drive through oil change location where you can sit in your vehicle while they change your oil. The manager here has this place running like a fine tuned machine. Various people work on different aspects of your vehicle (fluid top off, tire pressure, battery charge, etc) while your oil is getting changed. In less than 10 minutes you are back in the road. All the staff is extremely friendly and professional. I will say that the price can be a bit steep, so be sure to lookout for groupons or Valvolines online coupons.

Excellent. Chase and crew were awesome and attentive. They wrnt above and beyond. Great start to…read morea road trip.

The staff got my vehicle taken of very quickly, with excellent turnaround time. Adam did excellent…read morework fixing a critical issue on my Dodge, and it was worth every penny.

$$$$ 200 bucks for a diagnostic that would've been free at any other location…read more O'Reillys, AutoZone or any other shop will check your battery and alternator for free. My poor daughter was scammed here into thinking that she needed to pay extra to verify what we already knew (it was the alternator) We decided to take the car to a different shop because we couldn't count on the integrity of the individuals who work here. Additionally when we went to pick up the car and pay their unreasonable fee, nobody there could run the computer system and give us the keys back. We had to wait until someone who understood the operating system showed up, so that they could charge us and give us the keys to take it to another location.

I was driving through from California in my way to my next duty station (Marine Corps) when I heard…read morea pop and a soft grinding in one of my wheels. It was just barely audible but I'm pretty weary about that kind of thing. The closest auto repair shop to us just happened to be Old Tow Tire and Automotive so we went there. I grew up in Rio Rancho but had never heard of the place. When we got inside we told them our situation and they were the friendliest staff of technicians and mechanics I have ever met. I do NOT like mechanics and usually do whatever it takes to avoid having someone other than myself make repairs on my vehicles but this staff went out of their way to squeeze us in to a packed schedule and began working on our vehicle almost immediately. They checked the tires and found that one of my front bearings in my front wheels had gone out. Rather than just telling me (like a regular mechanic) they brought the parts inside and showed me. I authorized the replacement of both of the front bearings as a precaution for a total of around 1000$ of parts and labor. (The entire hub had to be replaced not just the bearing). My wife and I waited for a little while but we ended up going to old town to walk around and see some of the New Mexico history and shops while we waited. Old town tire gave us a ride over there. We returned to the shop at around the time they told us they would be finished. They had repaired the front two hubs and asked me if I wanted the good news or the bad news. I asked for the bad. They told me that they inspected the rear hubs as well and that one of those had also gone out. I asked for the good news. They told me that they would be replacing it free of charge but that it would keep us there beyond their closing time. We had told them earlier that we had dinner arrangements with family in Albuquerque up on tramway and they remember this and offered to buy us an Uber to make our timeline while they continued to repair our vehicle (after they closed, something I have never seen a mechanic do). We made our reservation with our family and they called to let us know the vehicle was finished and that they had made arrangements for us to pick up the vehicle after hours. My wife and I are so thankful for the help and kindness that the staff at old town tire gave us. They have my highest recommendation.

Amazing and quick service! My vehicle needed an alternator, we purchased the part from Autozone and…read morethey did the rest. Valerie at the front desk and the rest of the staff were so helpful and treated us like family! I will definitely be taking my vehicles there from now on. They had my vehicle within the next business day and I hardly had to wait! That's what I call service! Thank you Old Town Tire & Automotive! #supportlocal

All I wanted was to have the coolant replaced. The vehicle inspection was very thorough with just…read morea few surprises. It was finished br the end of the day. With a $400 bill

I took my 2017 Nissan Titan with Cummings diesel motor I asked them to cross check recalls…read moreinstead. They gave me a bill for $15,000 and it was under warranty by Nissan and they never said anything about it. Moral of the story do your homework before you get scammed

We were driving from Chicago to Hollywood when our check engine light came on. Took it to The…read moreGarage recommend by AAA. 4 codes came up, they inspected told us it would take a day to order parts and another to install or we could drive it home. We drove it home and made it to take to our mechanic. This saved me money. I felt they were honest. They provide a shuttle service too.

They are so friendly First of all ! I had my older car worked on and discovered that I had…read moresuspension system parts that were really worn as well as being dangerous I have had this car since it was new .so I knew maintenance was overdue.. I had also heard this was a reputable business..

Very efficient and fast service. Just drive in and out. Thank you Jose for helping out.read more

Was in Albuquerque when the car said it needed an oil change. Pretty adamant it was. So we searched…read moreYelp for the nearest Valvoline. We go to Valvoline at home. Quick and efficient even without an appointment. Never even got out of my car. Just needed the oil change but they offer other fluid changes, windshield wiper replacement and air filter change. The synthetic oil is more expensive than standard oil but apparently it is recommended for newer cars and does last longer. A quick stop on vacation that didn't disrupt our plans. Good job!

I am very happy and give thanks to our Heavenly Father. After so much time--and having dealt with…read moremany shops that rip you off, deceive you, and care only about money--I found this place. I took a leap of faith, trusting in God, and yesterday I had three services done on my 2017 JCW: transmission fluid, brake fluid, and coolant changes. They were very professional; the man who helped me--the one with the long beard--handled everything from start to finish and was completely honest before and after the work. I even saved money compared to other shops. Thank you all from the bottom of my heart; this will be my go-to shop from now on. Thanks also to everyone who left honest reviews; that helped me take the step and place my trust here. I'll see you all soon for my next services. Shalom, shalom to everyone. May God bless and prosper you, and may His mercy never depart from your families. Amen.

Honestly, Sam is a GEM. I feel bad for taking his time with questions because he (was) a…read moreone-man-army. I've taken my X5 in for differential service and I knew I was in the hands of a true enthusiast. I would use this shop for any BMW repair and you should too.