First, I want to say that the team who completed my move did handle all of my items with care. That being said, I am pretty disappointed based on all of the 5-star reviews. I scheduled a move labor only to load a ~700 square foot 1 bedroom apartment into a 15 foot UHaul. The building has an elevator and the UHaul was parked right outside the building. I have about 10-15 more boxes than average because I have a lot of books and I only needed help disassembling my bed frame, but other than that, easy peasy move. I have moved many times in the past decade (like 11) and it has NEVER taken laborers/movers more than 2.5 hours to load/unload my items. And sometimes I've lived on the 2nd or 3rd floor with no elevator! Somehow the move yesterday took 3.5 hours?!? For a 1 bedroom? I'm not sure if the team was having an off day or what.
First, they showed up 15 minutes late. Which was totally fine. They texted a heads up and everything. But then they didn't even introduce themselves and they weren't wearing masks.
After they got things going, at one point they stacked boxes on top of my printer box that that had tented flaps taped together because it wasn't able to close all the way, which they ignored and stacked on it anyway and broke part of my printer off. Not sure if it's still going to be functional or not. I might have to replace it. They barely acknowledged my concern and did not even apologize. There would have been resistance when they tried to close that box, which means they forced it and ignored the popping sound when it broke.
Later, when I realized they were taping my rented UHaul furniture pads around bulky items, I asked them to stop because I would just have to cut the tape off in a day or so. So I just asked them to use the pads loosely wrapped around items. They ignored me and continued to tape items. At 2 hours and 30 minutes into the move, I asked how much longer they thought they would be because there was a good amount of furniture left and I'd never had a team go longer than this. I was told, "about 30 minutes." After that, their pace seemed to slow wayyyy down and my mom noticed they were often on their phones, walking around outside, and carrying much smaller loads than was warranted (e.g. carrying 3 framed art pieces that weren't heavy instead of the full stack of 5, turning it into two trips).
The moving pace slowed to the point that the "30 minutes" left turned into ANOTHER HOUR. Which then cost me more $$$. Prior to my move day I had asked what materials I needed to have ready for them and I had everything he mentioned. Then on the day of they said I needed tie down straps (which I didn't have) and they could use theirs but charge me $30 to replace them. I said that was fine, but I asked that in the future please think ahead and tell people who might not realize that they'd need them. They again barely acknowledged me or even responded to my comment. I don't think they ended up charging me for them, but honestly I haven't even unpacked the UHaul so I'm not even sure they used them after all.
Overall, I felt ignored and dismissed and taken advantage of. I'm really disappointed with the communication of this team. If you want your minimum to be 3 hours, then advertise that and don't drain the clock. Or tell people that you only do very small moves and run out of stamina after an hour or so, so people are prepared! read more