Comment from JH Basement on 1/17/2014: "The Better Business Bureau of Denver ruled in the favor of JH Basement Finish on November 15, 2013. They concluded the job was completed in the proposed amount of time, for the proposed amount of money and all items that were covered in the contract were completed. They further concluded the client was completely without merit in her claims - JH Basement maintains its A Rating with the BBB after having won the Gold Star Award nine years in a row." This comment from JH Basement Finish is false. The Denver BBB made no ruling in this dispute at all as evidenced by the following e-mails: (The BBB allowed both sides to see all BBB communications to either party.) From: Better Business Bureau Sep 09, 2013 To Dorothy S Our initial effort to reach a voluntary settlement on the above-mentioned complaint has not been successful. If you would like to pursue this matter further you can utilize the court process or your BBB has one more way to help. Arbitration is the last option we can offer to resolve a dispute. ...this process allows an impartial, third-party arbitrator to hear and decide your case. ...The decision is final and binding, meaning both parties are legally bound to abide by the decision. From: Better Business Bureau Sep 09, 2013 To Mr. Joe H. Our initial effort to reach a voluntary settlement on the above-mentioned complaint was not successful. Sometimes, despite best efforts, issues remaining unresolved can result in a loss of customer goodwill and possibly lead to legal actions. In an effort to support our accredited businesses in maintaining that goodwill, your BBB offers one last form of dispute resolution called arbitration. As a BBB Accredited business you have agreed to resolve disputes through this process if recommended by BBB staff. The outcome of the BBB offer ""to help through arbitration" was not consumer protection but was, rather, consumer betrayal. Although we were all required to take an oath to tell the truth in the arbitration session, the arbitrator made a false statement regarding the amount of money I wanted refunded to me by the business. She never made any reference to the inaccurate plan used to frame my basement. In her decision document she frequently parroted false statements that Joe had made. The business made many false statements and presented documents I had never seen before. Where my signature should have appeared, the owner's wife and office manager wrote a reference to my signature on some other document that I had signed as authorization for this form I had never seen before. She also presented a typewritten "Optional Upgrades" sheet on which she had typed my name and address and under that typed the statement, "Agreed to and signed December 17, 2012". On that sheet she had assigned monetary values to items that are in total disagreement with the values on the "extras sheet" that was hand written by her husband and that I did sign on Dec. 17. None of this bothered the arbitrator. With a mathematical calculation using here own selection of figures from each claim, she concluded that the business owed me $350.28, a fraction of what I was owed. I should feel myself lucky that she didn't decree that I owed more than the full contract price I had already paid because at arbitration Mrs. Joe H. claimed that to be the case based on her new forms and manipulated figures. But even this arbitrator did not write the conclusion that Joe H claims above. When the BBB closed my complaint, they also reduced their rating for JH Basement Finish Company from an A+ to an A. ( Personal opinion alert: This company should never have been A+ rated in the first place and after two postings to the BBB web site with similar complaints of shoddy work, inaccurate measurements and contract problems, their current rating of A is undeserved.) I don't know how he got the Angie's list and Houzz awards shown on his website or if they are legitimate but I know one thing for sure, based on actual experience, he does not deserve any design or customer service awards. read more

I figured the least I could do is write a review after driving Joe crazy for the last two months! I knew having my basement finished wouldn't be the easiest process, given that I am an extremely picky person, but I needed the job done. As the construction progressed I wasn't thrilled with what I was seeing. I didn't like the placement of a few walls because I felt like it broke up the space to much, and I didn't like where the vanity was put in the bathroom. I called Joe and he agreed to make the changes even though he did exactly as the contract laid out. I just wasn't happy and wasn't going to move forward until everything was how I liked. This slowed the job down but I wanted it done right! When it came to the bathroom I explained to Joe the exact fixtures I wanted and he agreed to let me pick them up and refund me to ensure it was exactly what I wanted. I was very happy that I could do that so I wouldn't have to rely on him to get the right ones. Before I hired Joe, I was very adamant on using one of my own contractors. Joe really advised me against doing that because of the problems it could cause, but that was a deal breaker for me if he didn't agree. After a lot of warning against the idea, he agreed to allow me to do this. Unfortunately it turned out as he warned! There were so many scheduling issues, it slowed Joe's contractors down, and slowed our project down by several weeks! It probably would have even looked better if Joe's contractor just did it in the first place! I don't recommend anyone try to use their own contractor, its not worth the headache! Overall, Joe's company did a great job and it turned out exactly as I hoped! I can admit I wasn't the easiest to work with, but Joe did his best to make my vision come to life! As Joe kept saying, "Hey I don't walk on water, but I do my best!" read more

My husband and I bought our home last year and it needed a lot of work. Being new to the area we weren't sure where to start. Our neighbor recently had her basement finished and could not stop talking about JH Basement Finish Company and the amazing job they did. After seeing the work they did for my her, I decided to call them. Although complete home remodel is not what they typically do, Joe agreed to come out and give us an estimate. Joe was great! He walked our house with us, discussed with us our ideas, and even offered some suggestions. Being young newlyweds the idea of spending $53,000 was scary. I expressed to Joe my concern and he told us not to look at it like we were spending that money but rather that we were investing that money into our home. We decided to hire JH Basement and they began our job a few weeks later. We were so impressed with everyone that came out to our home. All of Joes subcontractors were not only kind, courteous and professional, but they all did amazing work! Our job included carpet and tile tear out, removal of old cabinetry, vaulting our kitchen ceiling, moving bedroom walls, removal of popcorn ceilings, texture and paint throughout, new bathtubs, toilets and cabinetry, granite installed in the kitchen, bathrooms, and on our window sills, and new carpet and tile flooring throughout our home. Everyone did such an incredible job! My husband and I have decided to refinance and had our home appraised last week. The appraisal came in for $60,000 more than we bought it for just last year! Joe was absolutely right when he told us we were not spending $53,000 but instead we were investing it! I have never been happier with a company than I am with Joe and his subcontractors at JH Basement! I highly recommend them! read more

My wife and I discussed finishing our basement for a few years but it always ended up on the back burner. That had to change at beginning of this year. My father became ill and we needed to move him into our home to care for him. It became clear rather quickly that we needed to finish our basement to accommodate this change. We called several companies to get estimates and JH Basement was among them. The bids we got all came in pretty close to each other but we ultimately decided to hire Joe. When he came to our home he listened to our concern of urgency with my father moving in. He gave us great insight on how to best utilize our space with someone needing care. His professionalism, knowledge, and empathy for our situation won our business. After signing the contract, Joe was great at communicating with us where we were at in the process, and what contractors to expect. There was not a single contractor that came to our home that portrayed anything less than the professionalism that Joe had on day one! I was amazed that Joe and his team finished our job sooner than the original completion date! I was able to get my father settled in sooner than we expected and we could not have done that without Joe and his team! We are so appreciative of all the work they did and highly recommend them to anyone looking to have their basement finished! read more

My husband and I hired JH basement to finish our basement last month. We are thrilled with their work. We have even joked about moving completely into the basement because we love it more than our upstairs, Their good faith estimate was dead on, they were on time, very friendly and professional and even built an entertainment center beyond what we pictured. I have heard many horror stories about contractors and to honest was worried to allow someone in my home for weeks at time. I was bold enough to share this with the contractor and he was very sensitive to the issue. They loaded all the materials through our basement window to ensure my carpet wouldn't have an additional ware and tare. They even used our walk out entrance instead of our front entrance to give us more privacy. I have never heard of a contractor being so accommodating. Even the contractors sons were professional. We never heard them working and were even able to freely entertain friends while they were working. The lockbox on the door was nice too because we didn't have to be home for them to work. Overall I am quite impressed with this business and they even finished a week early which I have never heard of! My husband and I hope to move to our dream home in the next few years and JH basement will be one of our first phone calls read more

I'm a stay at home mom with 2 young kids so believe me, my husband and I did our research before selecting a company to finish the basement. We really needed someone we could trust and I could not be any happier with JH Basement. Joe's contractors were great, especially with my 3 year old who loved having 'worker men' at our house every day. I always watch the reality renovation shows and was nervous about such a big project and having people in and out of our home, butJoe was such a pleasure to work with. He had great suggestions and answered all of our questions.They demolished most of our basement and rebuilt 2 bedrooms, a bathroom, laundry room, living area and put in a full kitchen. Joe actually threw in a bunch of extras for us as well! With his skills and experience he envisioned exactly what would be perfect for our family. They did such an amazing job and in no time at all. My friends and family are in shock of the transformation. Wewill always recommend JH Basement! I can see how he's won the best of aurora small business award multiple times! Thanks again, Joe! read more

Making such a big decision as one to have your basement done requires a lot of research, talking with past clients and finding out as much as you can about a company. I did all these things and it paid off!!!!!! Joe came out gave us a free estimate and prepared a drawing at no charge. He was clear about would be included down to the smallest detail. He put a lock box on the door so we would not have to work around his schedule. He was more than willing to work with us on any changes we wanted during construction, many of which did not even incur additional costs. Joe and his sons exemplify what we all think of a family business, accessible, courteous and considerate. In the end, we loved all the contractors, we felt heard, and the finished project is so lovely we cannot wait for our friends and family to come over and see it. JH Basement is a definite recommend, only wish I had another basement to finish. Joe Hannah is respected even among other contractors who when we told them we had gone with Joe assured us we would be happy with the out come! And we are!! read more

My husband and I moved to Colorado a year ago and were referred to JH Basement by one of my husband's co-workers. Being new to the area with 2 small children our budget was not very forgiving but we decided to call Joe Hannah to get an idea of what finishing our basement would cost. To our suprise Joe offered us a very affordable price and the following week the process began. I've never liked having contractors in the home but every contractor that worked on our basement was extremely friendly and courteous. I never felt uncomfortable with my husband being gone. Joe and his team kept my husband and me informed every step of the way. There was never any uncertainty on what the men were working on, or what step of the process we were on. They even added some extras for us at no additional charge! JH Basement company was the best decision we've made! I reccommend everyone who is curious about finishing their basement call Joe Hannah, you'll be pleasently suprised! Thank you Joe for all of your hard work and dedication Joe! Our family appreciates everything! read more

Joe and his team were a pleasure to work with from start to finish.  We had a ranch style home with an unfinished basement.  The space was only partially dug out so the square footage to work with was small but Joe didn't hesitate to come out and meet with us.  He was very professional, friendly, and helpful in giving us ideas on how we could best use the space.  After taking measurements he came back the next visit with his design and quote for the job.  We even decided to alter the original plan he drew up by keeping more storage space and Joe was very flexible in re-working his design.   Joe's two sons did a lot of the framing and they were great guys as well.   All of the people that came in i.e. electrician, plumbing, drywall, etc were very courteous and hard working.  We were anticipating quite a bit of disruption and noise during the project but actually we hardly noticed the work was being done.  I would highly recommend J.H. Basement and Joe personally to anyone looking to finish their basement area. read more

We just completed our basement finishing process with JH Basement Finish, and our experience was very positive. We checked references prior to signing a contract with JH Basement, and those references were all positive. The initial proposal was very competitive, so we decided to go with JH Basement Finish. The project was completed on time, and the contracted amount (and agreed to upgrades) were met. No surprises at all. Our house was impacted very little by the project, and the basement itself was kept free of debris and clutter by the General Contractor and all Sub-Contractors. There were no real issues with the quality of workmanship from anyone who worked on this project. Any minor items we pointed out during the construction process were addressed immediately and to our satisfaction. I am confident that anything that surfaces post-completion will be addressed with the same professionalism. Our basement is absolutely beautiful, and I can recommend JH Basement Finish without reservation. read more

I hired JH Basement this year after finally deciding it was time to finish my basement. I was hesitant for so long because I am a single mom who works from home and was uneasy about having contractors in my home for an extended period of time. I felt very comfortable when I met with Joe, and decided to hire him for this project. Joe and his team were all so great to work with! Along the way I did have several questions and even wanted to add things that weren't previously agreed on. Regardless of when I called Joe, he always made himself available to talk to me and answer my questions. This company is truly focused on their customer service and I could not have been more appreciative! Every contractor that came out to my home was kind, and very professional and each did amazing work! Joe has done a fantastic job building such a great team! I highly recommend Joe and JH Basement to anyone looking to have their basement finished! read more

As an avid viewer of HG channel "Holmes on Homes" & "Holmes Inspection", I was very wary of hiring a contractor to finish my basement. I spent lots of time researching before I decided on JH Basement. I could not find anybody with anything bad to say about JH in the last 20+ years. I am a businessman myself & I know you do not win all those BBB awards if you do shoddy work. I signed the contract to have them add 2 bedrooms,2 bathrooms & a large entertainment room. Not only were they the lowest price but they quoted the shortest finish time 6 weeks. Everything went very smoothly. If I had any questions or concerns Joe would get back to me right away and my basement turned out better than I could imagined. It flows with the rest of the house, which is exactly what I wanted. We now spend more time in the basement than in the rest of the house. I would (and have) recommend JH Basement to anyone. read more

For a long time my husband and I wanted to finish our basement but didn't want to hire anyone we weren't absolutely sure of. We did so much research and read so many reviews and decided to call JH Basement for an estimate. I had a very clear idea of how I wanted our basement finished and showed Joe exactly what I wanted. He was great! He listened to everything we wanted and that night we signed the contract! Not only was Joe great to work with, all his contractors were great as well! Joe did an amazing job keeping informed on the progress of the job and gave some great ideas along the way! Everything stayed on budget and stayed on schedule! I recommend Joe and JH Basement to anyone looking to have their basement done! We couldn't be happier with our decision to hire Joe! read more

Amazing company! They created a beautiful basement for us without the drama of new construction. Paul was our lead worker. He was highly communicative, kind, professional, and knowledgeable. The subs acted similarly. Travis, the electrician found solutions to our unique requests. Matt, our plumber gave me options for a work sink we added. Aaron, the painter made perfect matches to our existing wall and completed every touch-up needed. Joe Sr delivered on the contract in full. Clean-up was good. They are a considerate and conscientious company. The best part is that I now have the perfect basement for a low cost! read more

My experience with JH Basement Finish exceeded all my expectations! Before hiring them, I called some of their references and everyone had great things to say about them. They also had great reviews, and I really liked the fact that they're a family business. Joe and his sons were great to work with! They were all very professional and talented! Joe was great at communicating the schedule with me and made himself available for all my questions through the process. They did a beautiful job! I am so happy I hired them and recommend them to anyone wanting to have their basement done! read more

I had my basement finished by JH Basement Finish. They took 1100 square feet of unfinished space and gave me an entertainment area we use every day. Some storage, a bedroom, full bath, home theatre, bar and pool table room were added. They were easy to work with and had great ideas while incorporating my own visions. It was completed on schedule. I would recommended them to anyone looking to create a family friendly space! If I could add pictures you would love it as much as we do. read more

Wow! What an amazing company! I wasn't sure what to expect when we decided to have our basement done but it was a painless process thanks to Joe and the rest of the team! Joe kept in communication with us about any change in the schedule and where we were at in terms of progress. JH Basement even finished ahead of schedule! Thank you for being so professional and courteous Joe! I would recommend this company to anyone looking to have their basement done! read more

New to the Denver area and was recommended by a fellow Yelp user - As a realtor, having a contractor that is honest, reliable, and cost effective is a must... They came out the following day to estimate - had a written proposal in three days and contract signed. The job finished ahead of schedule and for exactly the contracted amount. Will use again and highly recommend. read more

Joe and his crew finished my basement last month. They were competitively priced and Joe was always available to take my call. They finished the job on time and did quality work. I highly recommend JH Basement! read more