HIDDEN GEM! The customer service at this place was EXCELLENT! Super quick, attentive and…read moreaffordable! Took in a watch to have links removed and a battery replaced on my car remote; took all of 10 mins for both! Very professional! Will for sure be back!

Beautiful craftsmanship, lovely owner, I love Mrs Shay and everyone that works here. They've made…read moreme a custom ring that is to die for. Very fair with her prices too, I am far from rich but they treat me like VIP when I come in and didn't know me from anyone, I dress down but they don't care what you look like or who you are they will treat you like family. I wish I could convey better about her and her store but I hope you get what it is I'm trying to say. I posted the custom ring they made me.

I have had very good experiences with this woman-owned Baytown jewelry store. Her onsite jeweler…read morefixed several pieces while I waited, which in today's retail world is unheard of. I was most impressed with the new life they gave to my pearls: they cleaned and re-strung them and the difference between what I took in and what I took out was HUGE. If you don't see what you want, ask Shay. She can refer to catalogs in addition to her store inventory. This business gives old-fashioned personalized service and has been a fixture in the Baytown retail market for a long time. I'll go back again.

A big thank you to Paul and his staff for helping me pick out a beautiful engagement ring for my…read morebride to be. From the moment I walked into the store I was greeted and offered a beverage, they made me feel welcome and a part of the family! Christine assisted me in finding the perfect ring, she was very knowledgeable and explained everything to me in a way I could easily understand exactly what I was getting and all of my options. On top of all that, they were able to set the stone for me in about an hour and I left that day with my beautiful ring! Robsons has so many beautiful pieces in all shapes, sizes, and colors, you're guaranteed to find something you'll love at a great price and the customer service is second to none! I would absolutely go out of my way just to come to this family owned store. Shop local, support local business! Thank you Paul, Christine and team!

Very friendly, very attentive to what you want. Excellent service. I once went in there to get a…read morebattery put in my watch, they were very quick.

I have been to this shop countless times. The owner and his co-workers have always treated me…read morewell. Their prices have always been better than most in Houston area.

Avoid this place!!!! I had went in this place with what I was thinking was legit and found out it…read morewasn't by the obnoxious owner who decided to make me look like a fool in front of his "friends". A simple yes or no would have done but not for this guy.

Very busy place but quick service to purchase. Not so much the turn around time but you can take it…read moreelsewhere to have the charms put on. Great selection in stock. Came for the special, buy 2 charms get bracelet or chain free. Good value for my purchases. Will come back here again.

I love this location was so exited when they opened a store near me.... I have always had great…read morekind service from EMILY & DARLENE every time I go in this store they always treat me like family. And yes I also have spent thousands of $$$ on jame Avery n probably will spend much more. Wish VAL was still at this location miss her.

Horrible Customer Experience. Within 3 years, my ring has been sent for repairs 4 times. Every…read moreinspection I've had seems careless and disappointing. If you aren't buying, you don't have value. My first repair was for a resize. It took a month. When I got it back, the engraving had been eroded. I expressed my concerns with the sales consultant and she said it was covered by my warranty. However, it wasn't worn out when I sent it for repair. I only had it for a year. She told me "well we have to make money somehow". Shortly after, one of my diamonds started moving. They sent it to be repair the prongs. They found at the diamond was cracked. They had to sent it back to the store, so that they could send it to the diamond replacement location. It took about 2 months to complete this repair. They did not match the cut of the diamond to the others. In my next inspection, I expressed my concerns. They zales consultant did not listen to me. She wrote the repair ticket for the wrong correction. The Fairmont & Baybrook locations are all the same.

Worst place to buy jewelry they promised my ring would be here before Valentine's Day and I bought…read moreit January 12?? Can someone please tell me what's wrong with this picture?

Family owned. Very friendly and helpful. They also support…read moreShriners and Shriners Hospitals for Children. On behalf of kids served by Shriners Hospitals: Thank You! Chris "Tin Can" Cant

The service is quick & comfortable. Their selections are also GORGEOUS! The store itself is very…read moreclean & organized. I was able to sell my engagement ring effortlessly & was fully educated on the worth of my ring as well. I definitely recommend Frank & Sons Jewelry to anyone looking to do anything with their valuables!

Mikes is place to go for trustworthy & prompt service. I've visited on several occasions. Always…read morefriendly & ready to help.

Amazing customer service. Brought in some old Gold and he really went above and beyond. Took time…read morewith me, no rush and this was the last week of Christmas. Ended up taking that money (even though I didn't need to and bought a nice ring. Family owned and local. Perfect combination. Great family. Thanks Mike!

Does a high price tag equal quality? This is debatable and I would argue that one of the most…read moreimportant aspects of quality in jewelry starts with the designer or craftsman. I have seen diamonds with brilliant firebursts in ordinary settings and the combination looked good, but did not have the uniqueness I look for. This is just MY preference!! Visiting Pineforest Jewlery and viewing the options and the ability to personally design your rings is a plus. The selection of men's signet rings and earrings were remarkable and no two items were alike. Now you might fall into two camps when it comes to diamonds, Natural or Lab Grown-High-Pressure Temperature (HPHT) or chemical vapor deposition (CVD). Each has their pros and cons when it comes to sustainability and pricing. Pineforest Jewelry will provide you with the best market value pricing. They also sale precious metals, custom belt buckles and more. I would highly recommend you stop by, browse and you might even find that unique piece to add to your collection. Many thanks to the owner for answering my queries, Gary and his wife for the assistance and Selena for showing me the next pieces for my collection!

The workers were so helpful! I came in with my brother to look for an engagement ring for his…read moregirlfriend, and they were very patient and spent a lot of time explaining many things to us. Definitely recommend this place!