HIDDEN GEM! The customer service at this place was EXCELLENT! Super quick, attentive and…read moreaffordable! Took in a watch to have links removed and a battery replaced on my car remote; took all of 10 mins for both! Very professional! Will for sure be back!

Beautiful craftsmanship, lovely owner, I love Mrs Shay and everyone that works here. They've made…read moreme a custom ring that is to die for. Very fair with her prices too, I am far from rich but they treat me like VIP when I come in and didn't know me from anyone, I dress down but they don't care what you look like or who you are they will treat you like family. I wish I could convey better about her and her store but I hope you get what it is I'm trying to say. I posted the custom ring they made me.

I have had very good experiences with this woman-owned Baytown jewelry store. Her onsite jeweler…read morefixed several pieces while I waited, which in today's retail world is unheard of. I was most impressed with the new life they gave to my pearls: they cleaned and re-strung them and the difference between what I took in and what I took out was HUGE. If you don't see what you want, ask Shay. She can refer to catalogs in addition to her store inventory. This business gives old-fashioned personalized service and has been a fixture in the Baytown retail market for a long time. I'll go back again.

Very friendly, very attentive to what you want. Excellent service. I once went in there to get a…read morebattery put in my watch, they were very quick.

First off, I did not "have", as Paul stated, anyone review Robsons negatively. I posted my review…read moreand my experience only. Definition of review: 4. To write or give a critical report on. I am legally allowed to do so. Freedom of speech. A review system is free to the public. Whatever other people did was based on their feelings and experiences. Robsons, please have your attorney contact me so I can forward them my attorney information who I have informed of this situation and Paul's threats to me. I have all the screen shots and information that I need. Definition of Threat: noun: threat; plural noun: threats 1. a statement of an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done. I was verbally put down by Robsons' clients for posting my bad experience with Paul the store manager. The ugly comments that were posted by clients and Paul's friends on my review and others who had bad experiences with Paul and the store, shows what kind of character he has and what kind of store it is. Poor Mandy seems to always have to buffer the disasters Paul causes. She is too sweet for that. Here is my experience Jan. 30, 2017. It seems I'm not alone in my feelings after posting my public review. My family has done business with Robsons for years. No issues until now. I went into Robsons to have my husband's watch repaired. I told the lady I was thinking about buying my husband a special watch for V-Day. She brought me to Paul, the store manager, to ask if he had a book for watches. He looked at me and said if I needed a book on watches to go to Barnes and Noble. The lady corrected herself and said I'm sorry a catalog to look through for a watch. He told her that's not what she said. She apologized again to him. He told me that they didn't have a catalog on books but they had some watches on display. I told him I looked and I didn't see one I was looking for, I was looking for a mechanical style watch. He corrected me at some point and said they are called automatic watches. He began to tell me how you can't just go out a buy a watch. It takes time and thought. He compared it to purses. Going into a Louis Vuitton store as opposed to a Macy's. It's not the best decision. I said "like the watch I have in my hand? The one I bought at a Macy's for my husband a few years ago?!" He gave a face and said he wouldn't have bought it. I felt so degraded! He went on about his opinion of good brands. He pulled up Bulova on the touch screen and added a remark telling me I could do this on my own; Like I was wasting his time! I picked out one that I thought would be nice and asked if I had it sent there could I have it engraved. He looked at me and laughed! Asked me where would you put an engraving?! I was so embarrassed. I called my husband crying. I was so upset! I called Robsons and left a voicemail that I wanted to speak to a manager about my experience with Paul. I spoke to Mandy 2 days later after they called about what it would cost to repair my husbands "Macy's" watch. I was upset because they hadn't called me back and expressed this to her. She was concerned. Told me she was going to bring it up to Paul. He would call and apologize later. Paul called me that night. Instead of starting off by apologizing he started off telling me how he watched all the footage and spoke to other employees to see where he went wrong and doesn't see how I would be offended! I asked him, "are you calling me a liar? That I am mistaken on my feelings and how you made me feel?!" He laughed and said well I can tell you are going to be negative. I told him well since he knew how I should feel after all of the above situations why wouldn't I be negative? He laughed and told me I am sorry that you were offended! I told him how could he apologize when he was laughing! He said well I just don't understand how you could be upset and laughed more! He used the word hunny way too much and it felt degrading; not sincere. I told him to not call me that and he'd laugh more! He told me that I am no longer allowed in "HIS" store! You couldn't pay me to go in there again! Thank you Mandy for taking the time and apologizing for him, something he obviously couldn't do for himself!

I have been to this shop countless times. The owner and his co-workers have always treated me…read morewell. Their prices have always been better than most in Houston area.

Avoid this place!!!! I had went in this place with what I was thinking was legit and found out it…read morewasn't by the obnoxious owner who decided to make me look like a fool in front of his "friends". A simple yes or no would have done but not for this guy.

Very busy place but quick service to purchase. Not so much the turn around time but you can take it…read moreelsewhere to have the charms put on. Great selection in stock. Came for the special, buy 2 charms get bracelet or chain free. Good value for my purchases. Will come back here again.

Horrible service experience. No one greeted you when you walked it. I had called before I went it…read morethey said they could fix my necklace. When I went in person they told me if I did not buy it there it could not be repaired. I then went down to Kay Jewelers vastly different experience they said welcome when you walk in. The price was reasonable to repair and the girl walked to me where as at James Avery the horrible non smiling person made me walk all the way to the back of the store. Get some steps in girl!

Horrible Customer Experience. Within 3 years, my ring has been sent for repairs 4 times. Every…read moreinspection I've had seems careless and disappointing. If you aren't buying, you don't have value. My first repair was for a resize. It took a month. When I got it back, the engraving had been eroded. I expressed my concerns with the sales consultant and she said it was covered by my warranty. However, it wasn't worn out when I sent it for repair. I only had it for a year. She told me "well we have to make money somehow". Shortly after, one of my diamonds started moving. They sent it to be repair the prongs. They found at the diamond was cracked. They had to sent it back to the store, so that they could send it to the diamond replacement location. It took about 2 months to complete this repair. They did not match the cut of the diamond to the others. In my next inspection, I expressed my concerns. They zales consultant did not listen to me. She wrote the repair ticket for the wrong correction. The Fairmont & Baybrook locations are all the same.

Worst place to buy jewelry they promised my ring would be here before Valentine's Day and I bought…read moreit January 12?? Can someone please tell me what's wrong with this picture?

Always have been respectful and nice people the only jeweler i go to prices are good and they do…read morehigh quality work

Family owned. Very friendly and helpful. They also support…read moreShriners and Shriners Hospitals for Children. On behalf of kids served by Shriners Hospitals: Thank You! Chris "Tin Can" Cant

Mikes is place to go for trustworthy & prompt service. I've visited on several occasions. Always…read morefriendly & ready to help.

Amazing customer service. Brought in some old Gold and he really went above and beyond. Took time…read morewith me, no rush and this was the last week of Christmas. Ended up taking that money (even though I didn't need to and bought a nice ring. Family owned and local. Perfect combination. Great family. Thanks Mike!

Amazing customer service and fantastic quality work! Diamond Jim and his team went above and beyond…read moreto have my custom ring ready before an important holiday weekend. I highly recommend Pineforest for your jewelry needs! Essence Lopez

Disappointing Experience with Pine Forest Jewelry ​I am…read moresharing my recent experience with Pine Forest Jewelry so neighbors can be informed before taking items in for repair. ​I brought in a ring to have it resized to a smaller size. An employee, Isaac, initially quoted approximately $287 for the repair. He explained that if the shank needed to be made thicker, it might require extra gold, but if no additional gold was needed, I would just pay the original estimate. However, on the initial paperwork, he wrote down a charge of over $2,000. When I questioned this, he assured me that higher amount would only apply if extra gold was required. ​When we returned to pick up the ring, it actually weighed 0.4 grams less than when we dropped it off. No additional gold was added, yet the store requested over $2,000 to release the ring. ​When I asked about the discrepancy, another employee named Jim told us we would not be able to take the ring back unless that amount was paid, or if we took the matter to court. To retrieve our property, my wife ended up paying nearly $600--over $300 more than the original $287 estimate--for a ring that weighed less than when we brought it in. ​I strongly recommend getting every detail, final weight, and total price written down and finalized before leaving your jewelry with any shop.