Had my grandfathers signet ring fixed, the entire back needed building up and replacing, they did a…read moregreat job and cleaned up the whole ring, found out it is older than I thought, from EU and from the 1800's!

In the past two years, my husband and I have bought a $9k engagement ring, a $2500 necklace/…read morependant, a $600 necklace, and 3 $350 watches from Delton Hayes. The solitaire on the engagement ring POPPED off in 6 months (they replaced it). The chain on the $2500 necklace broke within 4 months. The chain on the $600 necklace (a gift to someone else) broke within 2 months. One of the watches second hand fell off after about one year and the other two watches were bought in May of 2025. When we go in there, there is not a friendly, hello again vibe. I was irritated with my husband for buying these last two watches in May but he impulse bought another one for himself (as he was taking the one he had bought previously in since the second hand fell off) and the other as a graduation present. We went in today (2 weeks to fix it) and upon giving it to us, the lady at the counter said oh wait, this hand is broke. Another week . My husband says he definately doesn't feel like a repeat valued customer. This is it, no more Delton Hayes. Maby it's us but almost everything we have purchased there has broken within a few months to a year, that is not normal. Plus, no warm friendly vibe. True, they are conveniently located but our experiences have just been too negative. Plus we have been waiting for an appraisal on the solitaire for over 10 months. It just keeps falling through the cracks. Their jewelry is pretty though.

10/10 recommend!!!…read more The staff was so incredibly friendly!!! I was greeted with warm smiles and they were so nice. The store was super clean and the jewelry was displayed very nicely. I went in to get my engagement ring resized and mentioned I was pregnant. Instead of taking the sale, the jeweler recommended that I wait and offered me a temporary spacer instead. This was so sweet and such genuine customer service. I will absolutely be taking my ring there after I have my baby.

They are very Expensive and rude! Not the same owners. I would look elsewhere. Why do I need 85…read morecharacters to say I'll never be back!

Definitely the spot to come to for your jewelry! It's a family owned business and they are all…read moresuper awesome! Great prices, excellent customer service, jewelry is great quality. I had purchased my husband a chain from here 4 years ago and it's lasted him in excellent condition, I came back and got him another. My kids also got some jewelry from here and it's all excellent quality. I definitely recommend this spot if your looking for a great price and great service.

I collect watches and needed a good place to size the bracelets on them. The staff here is very…read morefriendly and helpful. I usually have several watches to be sized and they are happy to do them while I wait. Always do a great job and have never bent one of my pins.

Amazing family owned jewelry store. Had the greatest experience, as soon as you walk in someone is…read moreready to help, with prices that you can't get anywhere else and quality and variety like no other, this place is unlike any other. Most of the pieces are custom made, with flexible designs and customizable options. The salespeople have customer service expertise with an aim to please the customer, and the owner is always there ready to help. The husband & wife duo that own and run the business are extremely helpful with selection, quality, and price, and have always been a phone call away when needing any help. Built a great relationship with them just the first time I purchased something, and all jewelry comes with a lifetime warrantee. The sales are unbeatable and the benefits are amazing. Year round free cleaning, I go in every time I'm at the mall for a quick polish, and they have a jeweler in the store that can make any repairs within the same day. Quality jewelry with a mission to please the customers and build family like clientele relationships. Don't go anywhere else!!

This person jacked my ring up, once was a nice place, but the Jeweler is wack, beware, dont take…read moreyour Jewelry Here!

Don't let the clutter in this little shop make you turn around and run. He might have a little of…read morethis and that in his store, but his workmanship is A++. Great prices on jewelry and watches too. Uses only American batteries in his watches so they last longer. We've brought him several pieces of jewelry to work on and they always beautiful done.

Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

I lost my father in February of this year. It has been a very rough time. It has been such a life…read moreadjustment for my mother. While dad was in the VA hospital in California and needed 24 hour care...mom needed to come to Texas. Not only did she leave her home & her hometown of 50 years but also lost her husband all in less than a years time. I wanted to do something extra special for her. Since we have dad's remains I asked James if he could help me design a special pendant with my father's remains mixed in it. Not only did he handle all of our conversations and meetings with the utmost compassion, he created something so beautiful going above & beyond my expectations. My mother was absolutely taken by it. We were in tears because it was perfect. Now she can have my father right next to her all the rest of her days. I am beyond grateful to have a jeweler that I can trust but not only that...but a jeweler that is truly incredible at their craft creating a piece that touches the heart. My family extends our deepest gratitude for all that Shannon Jewelers staff has done for us during this difficult journey in time.

I have always trusted this jeweler. They are efficient and helpful. The owner is kind.read more

Absolutely best experience ever! He was kind and honest, it's hard to find honest jewelers! I had…read morelittle knowledge but he was able to guide me and explain everything thoroughly! I thought it was going to be a hassle but he got me in and out! Thank you for making this process so seamless!

DO NOT LET THEM TOUCH YOUR JEWELRY! What a nightmare I had trying to get my heirloom wedding ring…read moresized! I dropped it off and it was determined that it needed to go down ONE size. It was a 9 and needed to be an 8. It came back a 7! They kept the piece of gold that they cut out that I had asked to have returned. ($30 - $60) value. After "fixing" their mistake my ring I am left with a ring whos structural integrity has been extremely compromised! The back of the ring is now very thin, warped, the cut is not only visible, but you can feel it! DO BETTER!