Super smart staff, they really know their stuff. Great prices, great selection of exceptional…read morediamonds. The store manager is an actual GIA Graduate!! Very impressive. Love this place.

I purchased a watch from another location that needed an adjustment to the wrist band to fit…read moreappropriately, they made the adjustment quickly and were very professional and knowledgeable. Great to work with.

Had my grandfathers signet ring fixed, the entire back needed building up and replacing, they did a…read moregreat job and cleaned up the whole ring, found out it is older than I thought, from EU and from the 1800's!

In the past two years, my husband and I have bought a $9k engagement ring, a $2500 necklace/…read morependant, a $600 necklace, and 3 $350 watches from Delton Hayes. The solitaire on the engagement ring POPPED off in 6 months (they replaced it). The chain on the $2500 necklace broke within 4 months. The chain on the $600 necklace (a gift to someone else) broke within 2 months. One of the watches second hand fell off after about one year and the other two watches were bought in May of 2025. When we go in there, there is not a friendly, hello again vibe. I was irritated with my husband for buying these last two watches in May but he impulse bought another one for himself (as he was taking the one he had bought previously in since the second hand fell off) and the other as a graduation present. We went in today (2 weeks to fix it) and upon giving it to us, the lady at the counter said oh wait, this hand is broke. Another week . My husband says he definately doesn't feel like a repeat valued customer. This is it, no more Delton Hayes. Maby it's us but almost everything we have purchased there has broken within a few months to a year, that is not normal. Plus, no warm friendly vibe. True, they are conveniently located but our experiences have just been too negative. Plus we have been waiting for an appraisal on the solitaire for over 10 months. It just keeps falling through the cracks. Their jewelry is pretty though.

A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

My husband and I have been going to Thomas Markle Jewelers since 2024, when we purchased my Tudor…read more1926 as my wedding watch. Since then, I've added my Tudor Black Bay 58 in 2025, and my husband recently got his Rolex Explorer II Polar in 2026. We honestly stop in frequently just to look at watches, and every visit they make us feel genuinely welcome. They have a great selection, and it's become a place we actually enjoy spending time, not just shopping. Bethany has been incredible through it all. She's knowledgeable, patient, and never makes anything feel rushed or like a sales pitch, just thoughtful guidance from someone who truly loves what she does. It's become our go to spot for meaningful pieces, and we couldn't recommend them more.

9/5/26 11:00 Ish. I went for two issues: discuss having them take care of my rolex for repair, and…read moreto look at IWC watches. After leaving the repair service counter I walked over to the Iwc display and spent several minutes by myself, not seeing anything I cared for that was on display, and left after a few minutes. I had called them during the week to let them know I was coming to look at them. About ten feet from me were four or five sales staff loudly discussing getting nose jobs, for the entirely time I was there. Not exaggerating. Absorbed in loud, animated conversations about nose jobs. A least I know where my money would be going if I purchased from them.

I have always trusted this jeweler. They are efficient and helpful. The owner is kind.read more

Great customer service! Ask for Carlos, very helpful! Ask for Byron if you need watch service!read more

Great experience, they do make you feel valued even if you're going in to just look…read more Customer experience is top notch, and it's part of the reason why I chose to buy with them. Lisa is great, she was able to explain and narrow down choices on a ring and was it felt natural. They have natural and lab in stock, and can do repairs and resizing as well.

I can't say enough wonderful things about my experience with Diamonds Direct! I came in looking to…read morecreate a one-of-a-kind custom engagement ring, and from the very first consultation with Valerie, I was made to feel relaxed, Valerie and the team went above and beyond to bring my vision to life. Valerie took the time to understand exactly what I wanted and guided me through every step. I sourced my Center stone from another company and needed to set it and this is where finalizing the design details on a custom order came to play and Diamonds Direct surely gave me everything I needed and recommended what was best for my overall setting. The craftsmanship is absolutely stunning -- the ring sparkles beautifully from every angle and fits perfectly. What really stood out was how personal and stress-free the process felt. I never felt rushed or pressured, just supported and excited the whole way through. The final piece is beyond anything I could have imagined -- timeless, elegant, and truly "us." Thank you, Valerie, for creating something so meaningful that we'll treasure forever. I highly recommend them to anyone looking for exceptional quality and genuine care. We will be back! (Photos attached are through the process)

This is a truly beautiful jewelry store where I least expected it! The employees have it clean and…read moreall cases are gleaming with treasures. The staff are so very friendly that you feel like you are talking to one big happy family and several came over and introduced themselves to me. It was just amazing! The jewelry selection they have is outstanding, so many fine pieces to choose from. The customer service was amazing too! I am so thrilled to have a beautiful jewelry store full of treasures with very knowledgeable and polite people filling the store. I can't wait to go back!

Went to get a watch battery changed and found it's no longer in business. Owner retired months ago…read more Would have been nice to know before making a useless trip. YELP needs to update its website

I absolutely love my daughter's customized nameplate necklace! It was done the same day, and it…read morecame out beautiful. I've purchased jewelry from them before, and I'll definitely continue getting my gold from them. Amazing service and beautiful work! Highly recommend! #joyeriaAcapulco

I absolutely love Joyeria Acapulco! They have great prices and such a beautiful selection of gold…read moreand silver. The customer service is always amazing, and they make you feel welcomed every time. I'll definitely continue getting all my gold and silver here. Highly recommend!