Nice store, friendly staff, Angela helped me with my first James Avery charm bracelet (: When I picked it up there was another group of staff who were even more charming . read more

James Avery - Big sister charm attached. - Jewelry Near Me - kingwood, Texas

My mother introduced me to James Avery when I wad 13 and was hooked.. from there. I absolutely live all the jewelry from James Avery. I can spend hours and too much money in James Avery stores. This was my second time at this location. I had to exchange a charm that I already had. Of course it was busy due to it being right after the holidays but it did not stop the amazing customer service that they deliver on. read more

James Avery - Jewelry Near Me - kingwood, Texas

I absolutely love James Avery! I could spend hours in the store and spend way too much money. I came into this location to get my chain cleaned as well ad my charm bracelet. My necklace had my hair all tangled in it and looked like a mess. I was immediately greeted when I walked and was given plenty of space as I browsed for a set of earrings. I found a pair that I wanted checked out and left my jewelry that needed to be cleaned. I picked up my jewelry the next day and everything looked brand new. ... read more

James Avery - Store front - Jewelry Near Me - kingwood, Texas

Highly annoying experience. My kind husband bought me a lovely enamel cross from JA at this location. He doesn't always know if I'll love something, so naturally asked about returning or exchanging. "Absolutely! If she doesn't LOVE it, have her bring it back! We'll take care of it!".... I loved the cross, but wanted something that I could wear a little more subtly. An everyday necklace that could stay on, was my ideal. I looked and found a charm that I loved for a pendant, and so, gift receipt and I went to JA in Kingwood, where he purchased it. 1. I'm greeted by a very nice girl, and I tell her that I know what I'd like, and I'm there to exchange it. She kindly directs me to the line of cashiers. 2. As I wait....someone finally stands nearby and says "And what are YOU here for today??" "I'm here to [repeat story just like before]". 3. "Oh! Well, just wait here and someone will help you!!" I get called up by a gal who looks very sweet, and we discuss what I need to do. She first seems super confused..."what could this mean...exchanging something? hmmm...." I re-explain that I 1. want to return the cross; 2. want to order or get the charm (I knew they didn't have it in store, per the JA website) instead. Simple. 4. "Uh, well, do you know the name of the charm?" - She then goes to look...and look...and after at least 10 full minutes standing there, she comes back. "I'm sorry, we don't have this." 5. I'm thinking - but there is an option to order it...and I say this same thing. She said "oh, sure, but we just need to order it, is all." -- (really? you don't say.). Then she had to ask her neighbor if this was okay, and she said of course, etc. 6. Best part: she takes my cross and the gift receipt, and goes to her manager for approval - to be sure it's "ok" to refund or exchange. (uh, with a gift receipt and purchased less than 2 weeks ago? if ever a return were legitimate, this would be the time.) Then, she calculates the difference and says "would you like the difference on a JA gift card?" (it was more than $50). I finally broke and said "no, actually - I want the $ back on our credit card" - she said "oh, well do you have that specific one?" - I finally said no, but I definitely don't want an obligation to spend more $$ here in the future via a store credit, so please find a way to refund this money? She then says "ok, no problem. You can use your card [for refund]". I then am told that ordering this charm = them charging $6.50 to have it shipped to my home instead of the store, so I frugally say I'll get it at the store. At the risk of them seeing this painfully detailed review, I will say openly: 1. Learn to be more customer-friendly and focused. 2. If you lose commissions on a sale, it's expected. Retail is this way. 3. Making customers feel welcome and promptly assisted will ALWAYS earn you future sales. If you get this down, then you can expect many repeat visits and purchases. I will NEVER go back to them, or purchase from JA again. This has happened before; they give their customers such a guilt trip...as if to say "How could ANYONE not love what we make? Hogwash, they must not want to return it and are confused...that's it!" The wait times are unacceptable. I felt how a beggar might feel, waiting for rations. (side note: volunteer for those less fortunate, rather than waiting in a JA line. It's much more satisfying!) If you made it this far, my hope is that I've saved you a little frustration. If you must get JA jewelry, give the original store in Kerrville a visit to fully appreciate the real spirit of old James Avery, or order online. Good luck! read more

I've been to this location at least 3 times in the last month as I was getting engagement rings... all the stuff have always been very helpful. I could never get my ring size correct but like Lindsey (the associate that helped me today) said "Third times a charm!" I totally agree! Thank you all for you friendly staff and great customer service! I will definitely be back soon for some Christmas shopping! read more

Very friendly & knowledgeable!! Great customer service. Angela helped me with 3 items & I was in & out in no time!! I will definitely be back!! Back again today & Tiffany & Stacy helped me. So friendly, super clean place & quality products!! read more

This location has horrible customer service!! I don't know how Stacey is a manager at this location with that attitude of hers!!! At the end of the day I was a paying customer to be talked to or treated the way I was! Stacey did not let me speak, she didn't try to understand my situation and the worse part was that she kept arguing with me because she thought I had got an attitude with one of her employees first. I understand theres protocols and safety measures everyone is taking with the COVID-19 situation going on. I just wanted to go pick whatever I had order and go about my day but she made it HELL doing so. Avoid this location and order from another JA store!! read more

We have been customers at James Avery for over thirty years bought memorable Jewellery for anniversary ,birthdays for our entire family and spent thousands of dollars ,the customer service at this kingwood location needs to be addressed ,employee never acknowledge me the customer pass right on by like she was the customer not the employee never said can I help the only customer in front line ,never knew she worked there head down writing behind the counter back turned and I was the only customer in the store front line to pick up my item . This is not the James Avery experience I know and loved over the years. Nothing like when miss Cynthia Hughes who worked here and is now retired from James Avery her passion dedication , and customer service was outstanding with every single jewelry she showed and sold. Outstanding customer service ever!! We miss her! If your girls are too busy and don't want to be bothered they should not be in customer service . In a pandemic you want your in store customers to be stress free and quick in and out. I am disappointed in the level and lack of customer care I received I am writing this for my words to be heard by corporate or management to make this store back to what it used to be back in the day . To make our memorable life long journey of jewelry live on to our kids and grand kids it's not just about the jewelry it's about the memories and experience and customer care that makes us want to come back and keep shopping . When miss Cynthia Hughes was there and is now retired her customer care and passion was outstanding hire more people like her we miss her soo much . She explained every single piece and was so polite and professional Please make this store wonderful again for your customers . Disappointed read more

I purchased 2 charmed and also 2 lever BACK post to make the charmed into earrings almost $200. And the charms were soldered on backwards. The charms were "Howdy". Because of the mistake made during the soldering at James Avery the charm read "ydwoh". When I returned to James Avery to get their mistake corrected, they very generously told me I would not have to pay for the rings to correct their mistake! I'm appalled at this customer service. I expected more from this store! read more

The line is out of the door in the wait time is about 35 minutes per person I've been standing in line for an hour read more

James Avery - Lines are out of the door it's wait time of 30 minutes per person - Jewelry Near Me - kingwood, Texas

All of the ladies were extremely sweet and more than generous with their customer service. I like that they were able to make their presence known with out making me feel harassed. And of course gorgeous jewelry but I feel like that goes without saying. read more

I walked in today wanting to purchase a $250 bracelet. There were several people standing in line and I assumed they were checking out. Two employees were standing behind the counter away from those waiting on the customers in line carrying on a conversation. I asked if I had to wait in line to look at a bracelet and they said yes. So instead of stopping their conversation to help me, they told me I could look around until someone else could help me. I left. Looks like some employees could use some basic customer service training. read more

I walked in to JA yesterday evening about 40 minutes before they closed. Me and my sister went in to buy a gift we already had in mind. We walk in and we were not greeted. There were at least 4 girls that were not with customers and there was only one customer in the entire store at the time and yet I was not greeted, off the bat that gave me a sense of bad customer service. I found the charm I wanted to buy and then a young lady named Kelley came from the back and helped me immediately. She was nice and great customer service. Another customer walked in and again no greeting while the other women were not with customers. Eventually an associate asked the customer if they needed help. I was never offered help, nor greeted! I only bought the charm because like I said it was a last minute gift. I definitely did not want to spend my money and will not be coming to this location ever again. read more

I was cleaning out my jewlery box last weekend and noticed that all of my James Avery pieces really needed a good polishing. I found out that I can drop off 5 pieces at a time here and they'll be ready later that night (dropped off in the morning). Finally got everything all polished and shiny after a few days and every piece looks as good as new. The ladies were always super nice and friendly and I never had to wait more than a few seconds to be helped. I had three batches of jewelry that I took in. One really strange thing was for the first and last sets they put everything in the individual felt bags and boxes for me to take home but the lady who I picked up from the second time just threw 2 necklaces, a ring, and 2 sets of earrings all into one little plastic bag. I didn't really like that since my necklaces ended up tangled but overall the service was excellent. read more

I had received a necklace from James Avery as a gift that just wasn't my style. I didn't have a receipt, but I thought I'd try exchanging anyway. They were very accommodating, and I got something I liked much better and just paid the difference. read more

I love James Avery, truly love it there! Every James Avery I have been too, the workers have been so nice and helpful, and the Kingwood location is no acception. As soon as I walk in every single time I am greeted immediately even during their busy time (The Holidays). Their prices are extremely reasonable, jewelry is very nice quality. Their time frame for adding charms is normally same day. Nice touch that they do cleaning and polishing anytime you leave your jewelry there. My charm bracelet is growing, I believe last count was 26 charms. read more

I've collected jewelry from James Avery since I was 16! I had 38 pieces that needed to be cleaned. I didn't want to have to make tons of trips, so I took it all up there. Before I even bought anything the Assistant Manager took all my jewelry in at once to have it cleaned! I had to leave it for several days which was fine, but I was so impressed with their Customer Service and bought almost $400 worth of new jewelry! I now have 43 items and will always go back to the Kingwood location! read more

horrible service!!! i have been to that store multiple times and every time they discriminate me because how i look. today i went to the store and nobody greeted me when i came in and no one asked me if i needed help.they are only nice to the people that looks with money. i was just looking around the store for a couple of minutes and no one will asked me anything. a white lady came in and everybody said hi and welcomed her in. im Hispanic and i dont think its fair. another white guy came in and they did the same thing as the lady. i asked a lady to help me but she had a attitude. i was about to pay when a lady asked me if i was paying cash or card! i gave her cash but she was making faces and she was holding the money like it was something disgusting. next time i go if someone discriminates me because how i look ill be calling corporate read more

I am a 35yr customer of James Avery. I have to say the service I received at their Kingwood, Tx location was impressive. I dropped my charm bracelet off to have two charms soldered on. One of them being an engraved charm I was gifted by the love of my life who passed away last summer. Upon pick up, it had a slash across it that had not been there and I noticed the rings that were holding the charms looked like they were flattened and badly soldered. I pointed out the mark on the charm and upon further exam and discussion realized the bad workmanship on the rings. James Avery workmanship is why they have such a following. Courtney was wonderful, she offered to have their best person take a look at it and attempt to buff the mark but because of the engraving, it might not be an option and re-solder the rings while I shopped next door and waited. She was also gracious and refunded the $10 charge completely since I was so disappointed. Upon returning I was presented with my bracelet with not only the rings perfectly soldered, round & shiny but they were able to clear the slash from my precious keepsake! I almost cried. Thank you ladies!! You can't know how much it meant to this grieving widow. Bless you. read more

The location in Kingwood TX was my go to for years. But the past two times I have gone in -- the service has been awful. There are a few people working behind the counter and they are honestly working. Then there are two people in the showroom. They ask why you are there when you in walk in, which in this case was to drop off my bracelet to add charms and be cleaned. They then proceed to tell you to get in line at the back of the store and someone will be with me soon. They then proceed to stand there chatting waiting on the next customer to come thru the door. Today I was there to pick up my bracelet - same scenario. The lady behind the counter was friendly and it took all of 2 to 3 minutes. However, I waited over 5 minutes in line waiting to be helped - all the while listening to the other two sales people chat away. - Mind you this is around 10:30 in the morning, not during holiday hours - not busy! This location used to be over the top on service, everyone willing to help you and there never seemed to be time to just chat and look around waiting. Will be checking out the new storefront in Summerwood. read more