Jet's Pizza on Novi Road (across from Guernsey's) delivered 5 piping hot, multi topped, deep dish pizzas and several orders of Chicken Wings (for the under 5 year olds) fresh to our doorstep promptly at 4:45 as requested. Our gathered out-of-town family fell upon my home made Greek salad and the Jet's Pizza like wild famished wolves. We then celebrated a surprise birthday with a cake from Cantoro's for cousin Mary - only wish I had the camera ready for her shocked expression. Our Delivery Lady was sooo cool and the crew at Novi Road franchise was very smart to offer a modest courtesy discount on such a large order. Jet's is it for us in Novi folks! read more

Jets Detroit Deep Dish pizza is over the roof delicious. What else can I say., price point is above average but worth the extra couple of dollars. You get what you pay for. read more

Haven't tried Jets in a while. thought we'd try it today for some football food. Ordered a large round supreme. Have to say it was very skimpy on the toppings, and was not that good. As in the opposite of Arnold Schwarzenegger, I won't be back. read more

This is my favorite pizza spot. It's made perfectly every time. The Detroit style pizza is so good. The people here are attentive and nice, too. read more

The service is always efficient and accurate... The pizza is always delicious, hot and as ordered...enjoy this taste treat...

I have ordered twice online and when I show up, they don't have my order. They have the worst online ordering I've ever encountered. Even their staff told me I should always call because the online ordering is not reliable. read more

A picture is worth million words. When called to complain about over spiced & over cooked the worker admitted that they have a new guy making the pizza that might of over spiced it and over baked it. He went to ask the manager about remaking them. A manager came to the phone & asked how he can help us. When I stared to explain for about 30 seconds, he asked to hold, for 2 minutes. Then he came back & asked what is wrong, I explained, he would ask so is the pizza came missing some pieces. That is as rude as hell, was he making fun of my accent? I've been in the country for 40 exact years since age 10. Anyway, he refused to replace them at the beginning & instructed me to order them light Cajun and lightly backed, say what? I've been ordering from this exact location for 4 years & never had to give any special instructions. After 20 minutes on the phone he agreed to replace the pizza as long as we bring the ones back, which we did. This is going to the headquarters and the local district manager to see. read more

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My online account was deleted. All of my rewards points are gone. The restaurant says they cannot help, and contact us doesn't reply. Fortunately my points from Buddy's still work. read more

This location delivers to North Center Brewing in downtown Northville. Our Bold Fold with double spicy pepperoni was delivered in less than 40 minutes on a Saturday evening, still hot and fresh. Crust was not quite NY-style, but it was a very good thinner hand-tossed. I usually get the deep dish from any Jet's - their BBQ Chicken is amazing! They do a good ratio of crust, sauce and toppings for this one. Jet's is a very good chain, with consistent pizza from the 4+ locations I have tried. read more

Jet's Pizza - Bold Fold, extra spicy pepperoni - Pizza Near Me - Northville, Michigan

I am giving this Jets Pizza a 2 out of 5. The food is very greasy. It does not taste good. There's service. It takes forever to get anything. read more

UPDATE: I'm moving this to a 4-star rating because I received a callback from the Operations Mgr. on 1/17/22 offering a replacement meal. I'm moving this to a 4-star mainly because it's unheard of for a restaurant manager to reach out about a complaint, and I truly appreciate this. It shows that they actually care, which is unusual for most places esp. during this COVID epidemic. I do understand that people make mistakes, and I'm looking forward to a much better experience with Jet's of Northville. Also, the Operations Mgr. did mention that they recently had a policy change where the Jet's Wings are no longer dipped in sauce. The sauce is now provided on the side. ****************************************************** ORIGINAL REVIEW: Recently moved to Novi. Have consistently ordered from Jet's for many years. Never had any problems until dealing with Jet's-Northville. Understandably, mistakes happen, but mistakes have consistently happened each time I've ordered from this location, so it does help to read BAD REVIEWS. It's unclear if the problem at this location is staffing/training-related or just bad attitudes: - 1st Order - Wanted to pay by phone and leave tip, as I always do. Was told I could pay the delivery guy. (Never heard this before, but oh well.) Delivery guy arrives telling me he can't take bank/credit cards. Fortunately, I had 40-some dollars in my purse and paid by cash, still leaving a tip because it wasn't the delivery guy's fault. - 2nd Order - Requested a Jet's Pizza, Jet's bread, "Bone-in Jet's wings" with "mild sauce". Instead they brought me "Boneless" wings" dipped in "BBQ sauce". - 3rd Order - Last night requested a Jet's Pizza, Jet's bread, "Bone-in Jet's wings" with "mild sauce. They brought the Jet's wings with mild sauce on the side - we had to dip the wings ourselves, while the Jet's bread was so horrible it's still sitting in the box waiting to be thrown out. It didn't taste anything like the Jet's bread we're accustomed to. It was as if all the seasonings and cheese were missing, and the texture was also different. There were also pieces of Jet's bread thrown into the box as if they came from another box. There was also no pizza sauce, as requested, for the bread. Sadly, this will be my last time ordering from Jet's-Northville. read more

Jet's has become my favorite pizza every time I'm in Michigan Love the thick crust Jets bread is always tasty too Great combo of toppings. This place always hits the spot. read more

Jet's Pizza - Delicious pepperoni and bacon - Pizza Near Me - Northville, Michigan

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This Jets location has been doing amazing during the pandemic. Order on line and they bring to your vehicle. Really good pizza. The Detroit Style is awesome. The staff has been great. Friday nights at crazy busy because they are just that good!! read more

I've eaten at, ordered from and worked in enough Jet's locations to know that this one is a top performer. This particular location has GREAT pies! My special lady lives nearby and when I get the chance to order Jet's I'm always a happy guy. They're doing a good thing here. Their food is always top notch. The service is good and I find that the cashier usually throws a coupon onto the bill so we walk out paying less than expected. Eat better pizza!! Go get Jet's!! Sorry to hear about those of you who've had a bad experience....drop the manager a call. I'd expect they'd be willing to make it right. read more

My review is for carry out; this location does not have a dine-in option. I ordered online, which was an OK experience but nowhere near as easy as Domino's online order site. The food was ready when promised. We ordered two small deep dish pizzas and honey bbq bones chicken wings. One pizza was vegetarian - olives, mushrooms, ring peppers, and onions. The other pizza was pepperoni, bacon, and pineapple. Both were tasty, but both could have been cooked a bit longer. There was an option online for "well done" and next time I will choose it. The boneless chicken wings were very tender and the sauce was the right mix of sweet and smoky. I thought they were great, hubby wished for a bit more crispness on the outside. Our usual pizza place is Domino's, but this is nice for a change and I'm sure we'll order here again. read more

There was a good discount going on at Jets for a holiday so I ordered a couple pizzas and got a 15 minute estimate of when it would be ready. I came into the store 20 minutes after the order was placed and was told by the employee, they were still working on it. Saw there were many other customers waiting and just thought they got backed up however 15 minutes later I got fed up waiting and went up to the counter to ask what's going on. The manager responded that they ran out of dough.... He said sorry and gave me a refund and that was it. I had to drive down there and wasted an hour of my time just for a sorry. No complimentary coupons or credit for wasting my time. Will not be back to any Jet's after this. read more

Called in order for a large pizza said it would be ready for pick up in an hour, waited an additional 50 minutes before it was brought out to our car, then the deliver had the nerve to ask for a tip. No apology for the extra wait. Very poor customer service. read more

I am in L-O-V-E with the 8 corner pizza!!! I've been an avid Jet's fan for quite some time and I was really surprised that there weren't more reviews about them!! This location especially always hooks you up with coupon deals without having to present them when you pay. Just ask them if there are any deals and they'll give it to you!! The wings are also amazing b/c they put them through the pizza oven so they're kinda charred on the ends. The salads are made with iceberg lettuce so I would stay away from that unless you're a fan of it. The pizza boats, aka calzones, are also pretty darn tasty. As for the different pizza toppings and combos I tend to either get the BBQ Chicken Pizza or a simple ham and onion deal with a side of ranch because ranch just makes everything taste so much better (thanks MSU for teaching me this bad habit which resulted in my Freshman 15!) read more

Usually when I eat pizza it's for a couple of reasons. I'm either tired or not feeling well; either way it's total comfort. Jet's is a delivery deal for us, we seriously have never been to the actual store. With getting it delivered I won't have to leave my couch, and pants are optional - score and score! This Jet's literally always gets our order right. That being said we are pretty easy and not too picky anyways. The only main thing is that my husband insists on having light sauce, which they happily oblige to. We typically end up with a sausage/onion combo, pineapple/jalapeno or most frequently bold pepperoni; the crispy grease cups of awesomeness. We've tried the new meatball topping but the consistency is really soft which threw me off, I couldn't do it yet my husband liked it. Recently I've discovered 'turbo crust', this stuff is the shit and it's free. It probably adds a ton of fat and calories to your slice, but eh - it's not exactly healthy to start with so.. whatever. Speaking of not healthy, in Europe pizza places deliver pints of Ben 'n Jerry's.. you'd think this is more of an American thing, but I haven't found it here yet. Can we get on this, Jet's? I can't be the only one simultaneously craving pizza and ice cream. read more

Best pizza in the city hand's down. As mentioned by others: order the clam garlic, but really all the different flavors are great. read more

I don't know what the difference is, but when I'm taking pizza to my grand kids in Northville, they love the Jets Pizza from here. I like the pizza here better than the one in Westland. It seems to be less doughy with more toppings and we also love their pizzza here, especially the square pizza. 4 stars. read more

Had I made this review a couple of weeks ago, I probably would've given them more stars. I have food allergies, so eating out is generally a more difficult task for me than most. I always make sure to identify my allergens and what I need and expect from a place while ordering. This location of jets has never had a problem until tonight. First, we were told a half hour wait and we had to wait an hour before getting the incorrectly made item. When I opened the box and explained the mistake, none of the staff members were apologetic or understanding. In fact, they tried to say that it was because I had placed the order on the busiest night of the year- implying it was my fault. Oh, how I wish they could understand what a challenge it is for me to eat out and THEN to be treated like I should be accepting the fault for them messing up my order. They offered to fix the mistake rather than issue a refund, so I took them up on the offer. We were asked to wait another 10 minutes and did so, patiently. I asked on the progress of the food after about 10 minutes and they assured it was coming out anytime. (I might also add that as we had been waiting, people were walking in and PLACING their orders and receiving them faster than those of us who had phoned ahead) When I got my order, I checked to ensure the top of it looked correctly and we left the crowed lobby. When getting home, I opened up my jet boat to find that they didn't even bake it correctly and that both the top and bottom of the inside was doughy and raw. Disgusting! First off, I waited and gave them plenty of time to bake it correctly, I was not rushing them to the point where they would've felt pushed into making it quickly. Secondly, it obviously is not safe nor healthy to eat uncooked, raw dough. I called the manager and he basically stated the same thing as when we were in the store, that we had placed an order on the busiest night of the year so although he was sorry, we needed to understand. I feel like "being busy" should never compromise the quality of food if you care about providing good customer service. Especially when it's a matter of safety. It's extremely disappointing to have had this experience, and I can assure you that I will not be going back here anytime soon. I will gladly take my business elsewhere, where I will be treated with the respect that I should have received tonight. You should be ashamed of yourselves, Jets. read more

Jet's Pizza - Biting into raw dough is always delicious, right?!? - Pizza Near Me - Northville, Michigan

Ordered a pepperoni pizza, couldn't find any pepperoni on it. Highly dissapointed. First and last time I've ordered here.

Manager contacted me and offered a free pizza to make up for the delivery that never came and the rude manager I spoke to.. I declined after he told me all his staff has the flu... Gross.. Stay away. read more

Great pizza and great service. My go to pizza spot. Not every jetts is the same but rest assure this one follows the script.

Ordered a pizza online for 6:15 PM. Arrived at 6:15 PM and was told it'd just be a minute. At 6:35 asked if the minute was up. Said they'd check. Turns out wings weren't in the oven yet, said they'd put them in now. Pizza was done. Now remaking the entire order. People behind the counter haven't got a clue what's going on. Terrible customer service. read more

It's hard for me to put into words how much I love this jets location, but I'm going to try my best. During Quarantine, it has been difficult for me to feed my family at times, and just like everyone else, I get great satisfaction from stores like this that just grind out great pies and stores that can keep the pizza OVEN HOT when it's on my doorstep. The jets across from Guernseys does both to perfection, I go out of my way and pass several other pizza places simply because I have found my spot. Thank you jets, well deserved 5 star read more

Best. Pizza. Ever. BUT. wtf with all the pot heads working there? Almost not worth it. When i order a garden salad with grilled chicken.. i expect the grilled chicken. they ALWAYS forget and then i have to wait for 15 min for them to grill chicken separately. this honestly takes me from 5 stars down to 2. If I'm ordering carry out i expect to carry out my food when you tell me it will be ready. read more

I had a dream about this pizza the other night. I am so happy while visiting my hometown that I was able to have a slice of this delicious dream pizza again. I highly recommend getting a square pizza rather than a round. Of course their round pizza is good, their square pizza is just plain amazing! The crust is slightly burnt to perfection and the sauce isn't too heavy. Just pure heaven. Just, also found out that there are locations in the Chicago land area which I am totally pumped about. Can't wait to introduce these deep-dish heads to something different for a change!! :) read more

I love this place. they're always quick but come on guys. You're losing tons of business cause you're not onboard with the online ordering yet. read more

For take out/delivery pizza it doesn't get better than Jets. I recently participated in a taste test at my work which was trying to find the best catered pizza in the area. We tried 6 local pizza places that cater and Jets was not only my favorite, but the favorite of all the testers. The pizza is not too greasy but just greasy enough to be good. The toppings are in good portions such that I'm never yearning for more. And of course the crust. The crust is delicious as well. This is my favorite to-go pizza joint. Yummy! read more

Rudest person ever when ordering. Put me on hold and never came back and then it was a cluster **** when the next person picked up the phone. The pizza eventually did get to my house but it was cold and hard. Not worth the money or time waiting for delivery. Time to find a new pizza place! ;) read more

Great tasting pizza. The BBQ Chicken is outstanding! Both The Novi Road and the Grand River location in Novi are my favorites.

Great pizza- most of the time. I have had my fair share of bad ones here, but when it's right- it can't compare to anything else. I'm willing to bet the bad experiences are a direct result of the revolving-door high school and bottom of the barrel staff creating training, quality, and consistency issues. The BBQ chicken is awesome! (my favorite) Unless you get some nasty fatty, chewy chicken. Always go with the square pizza! The crust is kick ass! The bread and desert sticks are nothing special. The ranch is good. I've heard its made there. But I've also heard 'don't eat the ranch' by past employees. (see above comment about questionable employees. They didn't give details, but I suspect food safety or tampering issues) They used to have a sign advertising slices, but they never had them. They'd always say they could make some, but it would be 10-15 minutes. Meh, no thanks. If i'm going to pay a premium for a few slices, AND have to wait, I'll just place an order for the same price and get toppings I want! Isn't the point of slices for a quick grab and go lunch? Kinda pointless If you have to wait... A little pricier than other chains, but it is a better tasting pizza. I would avoid waiting to pick up food late at night / after dark. There seems to be crime / robbery issues here. read more

This is our go-to place for pizza. Order carry-out from here at least once a month.

Jets is definitely one of my favorite pizza places, but I just had an encounter with an employee over the phone that literally made me withdraw my order. I might not be able to sleep tonight I'm so upset. I also spent roughly 5 minutes signing up for a Yelp account just so I could leave this review. read more

Pizza is always good but just got off the phone with the RUDEST human. This person should stick to throwing pies in the oven, not speaking on the phone. Just food for though JETS. The first person you're in contact with sets the tone for the rest of your experience. read more

Surprised it was pretty good at work - I'd eat Jet's again but its not likely I will order it

they get the order wrong every single Friday, without fail. it's actually become a joke in this household. we order from this location every Friday but not anymore. don't order delivery from this location. you wont get everything you ordered or something will be wrong. don't order for pick up without checking your box before you leave. overall negative experience. I would rather drive an extra 3 miles to pick up from the next closest location/give the driver a bigger tip for driving the extra distance than order from this Jet's again, so that's the plan. read more

Great tasting pizza if you order an entire pizza. However, I stopped recently for three slices to go. The slices were VERY greasy and awful - ate one piece and threw the remaining two in the trash. read more