My computer crashed and I took a very simple approach and just went after the place with higher…read moreratings. Honestly, the other places in the area had less reviews and lower ratings and it didn't seem to be the primary business. The computer room seems like legit I went in there. They had a full shop that all their equipment. It's all open for you to see they're very transparent with the pricing in the diagnose my problem real quick unfortunately, my computer is kind of like done. Done the solid state drive went so I guess I'm gonna get a new one, but I appreciate their fast and thorough diagnosis. I had it back the next day so you know it made me feel a bit confident that they seem to know the field in articulate to me very well

If your computer isn't working then this is the place to go! My college kid's computer wouldn't…read moreboot after moving cross country. We tried everything, he had built the computer himself, but couldn't figure it out. I figured it needed a new power supply so I sent him here to have Computer Room install it. To my amazement it was just a RAM stick that wasn't properly seated. They could have just replaced the PSU and we'd have been none the wiser but good honest computer repair folks are worth their weight in gold! The only charge was the service fee to look at the PC. Grateful to them and highly recommend.

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

The screen on my iPhone 11 died and Apple was going to charge me a fortune to replace it. I went to…read more"Tech Express" at the mall in Ithaca and had great experience there. Staff are friendly and the owner is very committed to building good relationships with customers in the local community. I highly recommend this business! Martha Fitzgerald

Brought in phone after it stopped charging and battery had drained completely. A different tech…read morerepair place I took it to didn't fix the charging port like I asked, and gave the phone back to me stuck in fast boot mode. Liam fixed the fast boot issue by getting recovery software, successfully recovered very important photos and videos, and cleaned corrosion from the charging port so it worked again. Basically the phone was working again but I'd already ordered a replacement phone. I was able to backup other documents and files, then delete all files and apps I'd added, in preparation for turning the phone in to get the replacement.

I have no idea why this place is getting only 3.5 stars. Every time I have issues with my iPhone…read morethat even Chat GPT didn't have an answer for, these human guys know what to do and are ready to fix it in five minutes. They know what they are doing and seem very competent. They make me restore faith in humanity! Thank you!

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

spent a great deal with him to develope a web site after ward he disappeared does not answer phone…read morecalls no one seems to know what happened to him. total lost of hundreds of dollars

Great small local business. This guy is old school and knows the ins and outs of PCS and Networking…read morefrom the ground up. House calls, free pickup and delivery of broken computers... the works. Don't take my word for it, just one try and I know you will see what I mean.

Could not be more pleased. Fred got the job done, right here in the liviingroom ( a wonky wing back…read morerecliner), was very professioal, courteous, prompt and good communcation. Great price too. Would highly recommend! Cathy B., Syracuse NY

Fred showed up on time, fixed my RV recliner (1st for him). Made it look like he been working on…read moreRV furniture for years, amazing. I'm keeping this number and would recommend him to anybody needing any type of furniture repair, thanks Fred!

0 out of 5. Single…read moreexperience with this location. I have read the other reviews and am uncertain how and why my experience is vastly different. Item for alteration: off the rack cotton trousers needed waist to be taken in. Draw string. I presented item to staff and told them what I needed. Response: "What do you want us to do?" ? Result: see photos. I showed the result to someone else who is a fashion expert. I will not post their response here, suffice it to say they confirmed my suspicion of poor quality.

John is an amazing man, and you can immediately tell he's been doing this work for a long time. He…read moreis extremely fair on prices and delivers the kind of quality workmanship that's hard to find anymore. This is actually the first review I've ever left, simply because of how amazing my experience was. The work was done quickly, tailored perfectly to what I needed, and honestly couldn't have gone any better. I highly recommend John to anyone looking for someone reliable, skilled, and professional.