delay after delay it has become unbearable to fly FB. I'm not sure what happened they use to be a decent airline.

The fly is 2 hours late from Boston to NYC and the company don't gave to us any clarifications why the reason are more than 2 hours late. We are here tired and hungry. I always have a problem with this company. At the check in. At the boarding etc. read more

I called JetBlue's customer service number on 5/13/2021. I was on hold for 72 minutes before being connected to an agent. I am due a refund for a seat change. The agent was courteous and promised me that she would "Push the refund through". It is now more than two weeks later and I have received no refund and no email. Every time I call their customer service, I am informed that they are experiencing unusually long hold times. I am fed up with JetBlue. They do not deliver what they promise. read more

Flew through Logan Airport in Boston... everyone working in this service is so accommodating, kind and understanding. I was travelling during a rough weather time and had to deal with constant delays/cancellations in other airlines (understandably), which led to me being awake from airport to airport for 24 hours.... everyone working at JetBlue was kind and helpful when I needed to reschedule another cancelled flight, even recommended a nearby place to eat. The flight itself was comfortable (soft seats + LOTS of legroom for economy!!!) and I was finally able to make it to my location on time for the first time in days. Even now when I lost my suitcase in another country in all the chaos, they are still helpful, kind, and staying on top of everything in the process. Thank you so much JetBlue for helping make a tough travel alot easier!! Will definitely be flying again in the future. read more

I just posted a review about how much we loved Jet Blue and the crew and forgot to give credit to Kim, Melinda, and Monica and the flight crew on Flt#: 530 San Diego to Florida! read more

Worth 5 stars after all, JetBlue is the 1st place I look at when I need to fly anywhere. Low price, great services, gread planes, and also Direct TV. That're more than I need for my flight!! read more

JetBlue - Airlines Near Me - Boston, Massachusetts

JetBlue requires parents to create an email address for children so they can earn TrueBlue points. They insist that it is reasonable to require a child to have a unique email address. They are WRONG! How ridiculous is this airline thinking that a child who cannot read must have their own email address? What's next? A child must have a unique cell phone number from birth? Maybe they'll require the child to have its own mailing address? Who at JetBlue is responsible for making such an asinine decision? This needs to end, right here, right now. Airlines must not be permitted to dictate how their customers govern their lives, and the lives of their families. read more

Flew JetBlue from Logan to San Diego during the Coronavirus pandemic. They preached ultra clean aircrafts, however boarded the flight only to find gum stuck to the seat in front of me. read more

JetBlue - Gum stuck to the seat in front of me during the Covid-19 pandemic. - Airlines Near Me - Boston, Massachusetts

Your customer service is absolutely awful. We had issues flying out of Boston to Charolette last week where employees were rude and the lines to get through baggage were ridiculous because you didn't have enough staff working. Today I look and my return trip next week from Philadelphia is cancelled but I didn't cancel it. I cannot edit this itinerary though the website. I look and the flight is still available. I call support and they tell me to call a different line where there is a 162 minute wait. I get disconnected after 38 minuetes. So I call back the orginal line to try and try to get my flight uncancelled. Three times employees do not hear me out and simply give me the other number and hang up on me. This is completely unacceptable. You're service for TrueBlue members has gone through the floor. read more

I haven't flown them all, but I've got a number under my belt (Alaska, American, Delta, Jet Blue, Southwest, United, US Air, Frontier) and while they all have their problems, Jet Blue seems to have seriously regressed. At 5:30am today, the lines at Logan Jet Blue were long and slow. Needing agent assistance we got in line behind 5 or 6 parties, all needing help. Some went quickly and some not so much. The agent at our particular station worked at a pretty slow pace and when it was out turn, no pace at all. We had two children who because of the way they were ticketed, appeared as unaccompanied so could not be checked in at the kiosk. When given the information it was immediately clear the agent didn't know how to handle it. That's fine, nobody can know everything but this agent spent 10 minutes staring at the screen. Not trying anything, just staring. Then stood there staring at other agents, clearly needing help but not asking for it. Just standing looking around. Then staring at the screen for 5 more minutes. All the while we and the line of people behind us not moving and getting very irritated. Finally, after about 20 minutes another agent came over and resolved the issue in about 5 minutes. Now there are 2 issues here. First, the agent once realizing he was stumped was not very proactive and had no sense of urgency, considering the hundreds of people queued up. The second is with Jet Blue. Even when our agent got help, it was from another agent. Why wasn't there a supervisor trolling back and forth supporting the 7 agents servicing flyers? Our agent wasn't the only one needing help and each time the help they got was at the cost of another queue. My go-to has become Delta. Not always the perfect process but nothing like what I experienced this morning, which was quite unfortunate. read more

Joke of an airline. First the co-pilot shows up a couple hours late so we can't fly and hallelujah when he actually shows up there is something wrong with the aircraft. Had to deplane, stranded for multiple hours and this is second time in a row. On top of it, the customer service is ridiculous. You lost me as a customer #jetblue read more

MY TEENAGE DAUGHTER TRAVELED ALONE FROM D.R. (bc jet blue didn't offer flight attendant assistance for her age 15).. when she arrived to FLL airport and she went thru costumes she was detained for 2 hours and they didn't allow her to call me (mother). They asked her repeatedly if she was carrying drugs, they yelled at her, they throw all her stuff on the floor, they make her cried and she felt threaten and afraid. Why they didn't allow her to call me? Why Jet Blue or someone else called me??? I WILL never use this airline never again! Horrible way to treat a teenage girl! read more

Waited in line for seventy five minutes to drop off bags. No reps monitoring line and reassuring patrons. Finally made it to check in. Guy who took bags rude. This company has really gone down hill. Used to be the best. read more

After three weeks of traveling, I was tired and wanted to go home. So there I was with a ticket in hand and waiting for the next flight to San Diego. The jetBlue experience out of Boston was not bad at all, in fact I was pleased with it, despite the letdown that is the jetBlue terminal. Nevertheless, I was pumped for the 6 hour flight because you've got Wifi, Direct TV and movie listings that make the flight feel like 40 minutes! Well, maybe I'm exaggerating there, but you get the idea. Also, the Airbus A321 jet is pretty rad and slick. read more

JetBlue - I could use a coffee - Airlines Near Me - Boston, Massachusetts

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JetBlue did what I expect JetBlue to do. Provide a great flight experience with a reasonable price and great service (limited by the pandemic of course). Baggage was where the airplane announcement said. read more

To see a video review of the Jet Blue Mint Suite product, click on the link https://youtu.be/h--_iGv2PTQ About 3 weeks before my birthday, my wife comes to me and asked, what do you want to do? Honestly didnt know as so many ideas where going thru my mind. Then it hit me, let's do a turn around trip to somewhere we have not visited, we put a few cities in a hat and Boston came up, so we booked a hotel, however were not sure how to get there. After some investigation, Jet Blue popped up with their Mint service for about $800 Round trip. So we went ahead and booked the flight Our first leg was a direct flight from Las Vegas to Boston in the Jet Blue Mint Suite, in a nutshell, best flight I've had!!!!! The suite had things I have not seen like 3 power ports, 3 USB power ports and a massage function on the lie flat seat. The IFE (inflight entertainment) system was pretty good, but would recommend bringing a movie on a device if you can, the live TV was awesome thou. FOOD WAS AWESOME!!!!!!!!!! In Jet Blue Mint gives Mint passengers a choice of 5 enterees ( you get 3 of 5), a appetizer and cookie before departing. On our flight we had breakfast, some of the best airplane food I've had. On the way back, my wife and I sat in the side by side mint product. Now dont get me wrong, this was a comfortable ride back to Vegas, but Mint suite was amazing. The only thing I can say is Mint routes are limited so they are not on all Jet Blue flights. I could go on and on but would highly recommend if you can book a Mint Suite, treat yourself, really worth it. read more

Is it weird to say that you love an airline? I don't care.... I love Jet Blue. They rock! read more

The customer service on this flight was amazing. I am a heavier person, and needed a seatbelt extender, the flight attendant moved me up to am empty row with more legroom and everything. The staff was very friendly and entertaining. The WIFI (Fly-fi) allowed me to stream Disney+ and Netflix on my laptop. I would highly recommend them for anyone looking to fly. I am definitely going to be using them for all my flights in the future! read more

What kind of business ask customers to wait hours to make reservation over the phone? And when it's finally my turn either the agent switch me to wait longer or return call one second then hung up. read more

Have been waiting for a refund for over 3 weeks ... Have had to call customer service twice at a minimum wait time of 120 min .. I want mr refund!!! Great flying experience the fight attendants are great ... the planes are clean and comfortable...If you do don't have to deal with Customer Service you will enjoy a nice flight ...If you do.... Good Luck! You better enjoy elevator hold music because you will be enjoying hours of listening to it.... It is 5:30 AM and my hold time is 193 minutes this is my third attempt .... At this point it's not the money ... It's principle ! read more

Worst airline ever !!!! Horrible customer service . Was told i could get a refund if i cancelled my Bahamas trip when booked . Well now that i have to cancel all they will offer me is a credit . They lied and i would never travel jet blue again . I lost my job due to covid 19 and all they can give me is a credit when who knows if we will ever fly again . Disgraceful . They should be ashamed of themselves . read more

Just like Delta Airlines... I took Jet Blue for the first time ever, for my happy flight back home from Logan airport to SFO after my 8 day tour of the east coast which was one week ago... Jet Blue for wasnt that bad of a jet airliner, While onboard on Jet Blue...I did watch some TV shows like watching Pawn Stars from the History Channel and also Anthony Bourdain's Unknown Parts which was on CNN from Jet Blue... I have one more thing to say about Jet Blue... I really liked their airplane seat which I had lots of leg room to stretch out your legs after a long flight back home from Logan airport to SFO!!! read more

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Departure was suppose to be at 8:01pm. No updates from any of the flight crew. Worst experience and flight. Never choosing this flight again! read more

Couldn't be more disappointed in this airline. Not going to complain about one individual bad flight - there is so much that has to happen for flights to go seamlessly. My concern is much more overarching. I fly regularly - at least 2-3 times per month. Jet Blue was once my go-to, especially back and forth to Nashville, which I flew frequently. Since the pandemic, this airline has gone down hill. Their website goes down frequently when attempting to book travel. Within a 5 day period I had one flight delayed 5 hours then canceled and a second delayed 5 hours causing me to miss transportation to my vacation spot. When I called, seeking some type of compensation, there was no attempt at service recovery. They could have comped a future flight, offered an upgrade to mosaic status, reimbursed me for hotel accommodations (as per their published policy) - when I suggested any of these interventions, I was met with a firm "No, but thank you for being a loyal customer." Well, JB, I'm out, you can take me off your 'true blue' list. Delta and SW - both have more reliable direct flights to BNA. We all have options when we fly - I encourage you to consider any airline other than Jet Blue. read more

JetBlue is one of my favorite airlines. The staff always seem friendly, the majority of the flights I've taken have gone smoothly with no significant delays, and they definitely have the best snacks. I was disappointed when they finally followed the trend and started charging extra to check a bag, but they are still near the top of my list in terms of the best airlines. read more

JetBlue changed my itineary a couple weeks before my trip so I would have a 16 hour layover on my connecting flight from Boston to Richmond,VA. No alternatives, no apologies, just deal with languishing in the airport from 7pm to 1030am after flying from Europe. A really great time of the day to be left to sit in a airport. The cherry on the sundae is they charge me $70 in baggage fees (1 suitcase under 50lbs) for the first leg of the flight and ANOTHER $60 for the 2nd flight that is 2 hours long. $130 for 1 bag, under 50lbs for 1 way of a trip. You are a rip off JetBlue. 2 stars only because they didn't lose my luggage. read more

Refusing to refund us Airfare to fly to Florida(One of the worse hit states with Covid). Terrible customer service and length of time to respond is not acceptable. I never got on a plane with them and after this I never will. Not sure how a company can find this type of action at all ethical! people are struggling with job loss and severe financial hardship and this company is fighting with people n refunds for flights they aren't taking. I urge you to look at the better business bureau reviews before booking with Jet blue and choose an Airline that cares about people. Anyone with this same issue should file complaints with your State Attorney Generals Office of consumer protection( This can be done electronically) Also file a complaint with the BBB, and U.S. DOT at Transportation.gov/air.com. Don't let them take advantage of you. ITS JUST NOT RIGHT read more

Don't need to say much. Every time I fly Jet Blue it is a fantastic fly, with more leg room then many other airlines. Gave you a small snack. The personnel is very pleasant. Yes Fly, Jet Blue. read more

I am a regular user of Jet Blue which has Boston as a hub city. Recently they have increased the rate at which they advertise a flight time, even months ahead of time, and then significantly change the departure time on one or both flights on a round trip. Jet Blue seems to think that customers are indifferent to the hour of departure, which of course is a major consideration in choosing among flights. Moving it to an early morning departure is not something to do lightly with no compensation. When I complained, they blamed gate availability and congestion. I expect this from Spirit, not from JetBlue. They were dismissive and unresponsive, essentially hanging up on me during a chat session. I think just as congress passed laws that limit how much they can change the departure times of flights without compensation. I bet a lot of consumers could get behind this. How about $1 for every minute earlier a departure time changes more than two weeks before a scheduled departure? Plus $1 per hour for every minute beyond ten that a flight is late for reasons not related to weather or equipment failure. Really simple. Yes, fares might go up slightly, but the upside would be that consumers are compensated for their changes, and the airlines would have incentives to stick with their schedules. read more

I will never fly with this company or any of it's affiliates again. Our flight was delayed for 2 hours, and some of the passengers were upset. Personally it's not a big to do in my opinion. So while waiting for my flight, I decided to have a bite to eat and a couple of beers, which I finished a half hour before boarding. Before boarding I was just making small talk like I always do, but not in a way to bother people. I get on the plane and was joking with some of the passengers and said Party at my seat, just kidding around. The flight attended didn't find the humor in it and had be removed from the plane. I went without incident, because really who needs to make a scene. The gentlemen who escorted me off the plane had no idea why she even had me removed, he said so himself. So if you are too happy after a 2 hour delay and take it with a grain assault, you get booted. read more

Sucks.. delayed again and they don't care. This airlines is going downhill. Done with JetBlue.

Where to begin? $450+ for a one way ticket, Savannah to Baltimore. Sadly not a direct route (brief layover in Boston), making what is a 1.5 hour flight when direct a multiple hour affair. Whatever; airline routes are created for the convenience of the airlines, not the passengers. Any traveler knows this. Get to Boston and learn the 2nd leg of the flight is a little delayed, maybe 20, 25 min. No biggie. Then we learn they have discovered a problem with the plane and will be a replacing it with another plane. Sadly, this also requires bringing in a new captain and first officer. Another 1.5 hour wait. Finally, we board. Eventually we taxi, encouraged by the pilot's reassurances that Jetblue is very sorry for the inconvenience and he'll have us in Baltimore in an hour and 8 min. Mhmm. Suddenly we are informed of a mechanical issue. We wait. 30 min later we're told we're returning to the gate. Then maintenance will look at the plane and determine if whatever the issue is can be repaired. We return. We wait. Of course we are eventually told to disembark as the plane will not be flying. Once back in the airport, we're told Jetblue has no more flights until the morning--always music to the ears of a woman traveling alone. However, Jetblue simultaneously tantalizes us with the vague possibility that they MIGHT be able to commandeer another flight and potentially fly to Baltimore around midnight. (Jetblue does not have any partnerships with other airlines, you see, so they can't transfer us to another flight that would definitely get their customers home when things like this occur.) And if we choose to re-book on their first morning flight and the midnight flight actually happens, we'll have already forfeited our seat on the midnight flight. BUT--- if one opts to be hopeful about getting on the midnight flight and THAT flight doesn't happen, there is the risk that the morning flights will be booked by then. To make things a little easier for the group of passengers they've been jerking around for about 5 hours, Jetblue is giving out hotel vouchers "on a case by case" basis. Also, there have been vague statements about $200 vouchers for - guess - our next Jetblue flight. As. If. Will the hapless Jetblue customers fly at midnight? Since it's mid-week, will we be able to get to our jobs tomorrow at all? Will any of the Jetblue people sitting here in the Boston airport with our respective thumbs up our asses ever fly Jetblue again?? Stay tuned! UPDATE: 12:15, still here. UPDATE TO UPDATE: A big thanku to Boston airport for shutting down all departure runways save one, further compounding the delay and making a difficult situation worse. Kudos! 12:40am read more

Do not travel on JetBlue. I was harassed by three if the attendants on June 4 the 1 on flight from Boston to Sam Francisco. I was singled out and charged in group f sixty five dollars to carry in the plane. They didn't bother the man behind me. Than I get berated for bringing on the plane when the male attendant told me I could and I told him I paid the sixty five dollars. He said why and rolled his eyes. Than I go to get water by aisle six. This small woman says I have to wait and blocked me from taking a bottle of water. I was having a migraine. So I waited as she did her thing and than she never turns to me to say go ahead and grab one instead she slammed t her cart and blocked me from going down the aisle. I could not bekieve it. The rest of the staff was great. These three woman two are the gate and the one on the plane e was terrible. I will never ever fly with them again. They use bait and switch. I had no idea that they changed their policy Between the harassment etc. I won't be back and neither should you. Fly United southwest or American. I used to like this airline. No way. My money is precious and if I didn't already check the first bag I would had turned on my heel and got a ticket to United. I was shamed in front of everyone. Pretty unprofessional. I will dispute charges read more

I'm not a big flyer, but I enjoy Jet Blue. Solid service, fair prices, and just overall friendly crew. The captain even invited my son in the cockpit for a photo. That made his day. 2 thumbs up! read more

JetBlue - Airlines Near Me - Boston, Massachusetts

I will NEVER fly with JetBlue again. Our 8:35 pm flight was delayed to 11:30...fine, I get it. There was snow in the morning and they're running behind, that I understand. So then our plane pulls up at 11:45 pm and we are told that we don't have a pilot! The pilot we were supposed to have is in Philadelphia on a flight that had not even departed yet! So we wait another 45 minutes only to be told we are no longer waiting for this pilot and now they are "looking for another one." Well another half hour just passed and our departure time is now pushed back to 2 am at the earliest! I've now been sitting in the airport for over 7 hours because we were told to still arrive for our original departure time (8:35 pm). Avoid JetBlue at ALL costs! Update: STILL waiting at 2:46 AM for them to "find" a pilot for us and our estimated departure moved back to 4 AM! I've now been sitting in the airport terminal for over 8 hours. Completely unacceptable. read more

OK. Got me from point A to B on time. The extra leg room was worth the $55. The stews were competent. read more

JetBlue - where you feel like you've never left the ground... because we treat you like dirt! Ok ok, and old SNL joke (I think) but sooooo appropriate for JetBlue. read more

Upon kiosk check-in, my boarding pass was missing the pre-TSA entry logo. A kind gate agent took the time to look up my Global Entry number and reissued the boarding pass. Saved me from being strip searched and the long line. Lost a star, because during the flight, my seat lost the Direct TV signal and I missed the NCAA Finals. Got a lousy $15 credit. read more

Historically I have loved this airline. However, our most recent flight was a let-down. All 3 of the monitors for our seats were busted; old equipment/aircraft. After they tried to reboot a couple of times the flight attendant (Morgan) then got snappy and acted like we were the problem. She stated that we were not the only ones. But I walked up and down while visiting the restroom and did not see any similar issues. She also stated that she would submit the issue and we would receive vouchers. That never happened. I had to call a couple of weeks later. The voucher is pretty much useless; $15 each person, must be used within one year, can only be used on jetblue.com or calling, and is only good for cost of flight and nothing else. The main reason I choose JetBlue is for the TV. A useless voucher is a weak way to "compensate" a dissatisfied customer. Even more so when it was pretty obvious they knew that the monitors did not work. The flight had just come in (late!) 40 minutes earlier, and the expressions of the attendants "oh, its not working, how strange". Then just to make the return trip a joy, that flight was delayed by 3 hours. Yet they asked us via text to still show up at airport prior to scheduled time b/c they were "working on a fix". Turned out that the plane left BOS 3 hours late due to weather. So they knew there was no "fix". Sitting in the airport for 4 hrs and then on the plane for 5+ more always a joy. Could have been much better, could have been much worse... read more

I would of give. Them five stars except for one of their employees was very rude to me. I was having a discussion with my husband and he buys in with his hands on his hips very angry. He heard me saying that JetBlue must be still having issues because flights were delayed and moved while we were there. So his name is Rudolph and he says to me " this is not a JetBlue issue it's the airport making the changes and times. Very funny because I think it's been on the news that they have had delays and cancellations. He was so rude it was embarrassing. But all the people around us said he was very rude and that my conversation was none of his business. I was not asking him if JetBlue was having any issues. I did contact JetBlue but they will do nothing because they are so short staffed. But if he worked for me and I got a complaint from one of my customers he would of been fired. His customer service was terrible. He was getting very frustrated by people coming up and asking him questions. Very rude and should be let go. He shouldn't be working with the public. read more