Where to start. I had a flight scheduled for 3:45 from Boston to LAX. Got to the airport around 255 due to the traffic. Tried to get my boarding pass from the computers they have all over the place. Once the computer got to the final part it froze. Tried a different computer and boom same thing. I let customer service know and they said their computers are down (cool thanks for the signs and or the associates who just watched us fail over and over). So I check in at customer service and they now say "Sorry you can't check your luggage in any longer because you have to be at least 40 minutes early." Attempted to explain that their computers didn't work which caused the delay but no help. We quickly removed our belongings from our luggage and threw them in carry ons (which we purchased from the airport and left our own luggage there). We got to the doors to board the plane only a few minutes after the boarding time and were quickly turned away. Throughout the process, we learned that our boarding passes were given to other people before us who most likely had the same issue. While waiting in the JetBlue seating area we watched other passengers who showed up late and begged / cried to be let in and where let in. Our new flight that they scheduled us also did not board on time and took long to board. read more

I absolutely love jetBlue - their customer service goes above and beyond. I always say I fly jetBlue because I love their actual interior of the planes with the extended leg room and TVs for every seat but it is much more than that. The flight attendants are always very pleasant and helpful. The last 2 flights I flew on the they were absolutely amazing - above and beyond customer service and made every guest feel comfortable. I would recommend calling jetBlue for a getaway package to anyone going on vacation. I booked a flight and hotel thru them and saved over $400 just on flights. read more

as budget airlines go, this is hands down the worst! They will cancel flights for no reason schedule another to go to the same place around the same time, but try to get you to fly the next day. In addition for all this aggravation and game playing they offer no refund! read more

The irony of it all. I never received review email from JetBlue. I am a frequent traveler who recognizes that all airlines do not send emails to those who may have had experienced poor service. By far one of the worst experience I've had at the airport. This all took place at Boston International airport. I left my AirPod case on the plane and realized it immediately after getting off the plane. I, someone who was NOT aware that YOU CANNOT GO BACK TO THE PLANE, did exactly that. I was stopped my two working agents who YELLED at me the whole time, and continue to make a scene in front of everyone.Though I understand the safety concern, I realized they are not aware of my reasoning for going back on the plane. "Candy" asked me for my seat # and proceeded to go retrieve my item (AirPod case). When this agent by the name of "Candy" came back and provided me my item, she decided to hold the item very tightly, and stated, "you know you could've gotten arrested for this." My understanding is that anyone who is working at the airport is supposed to de-escalate, yet their loud screeching voice was heard by everyone at the airport. I am not sure why she decided to hold the AirPod so tightly. "Candy" probably assumed I would stoop down to her level, but I am a professional who more to loose than others. Therefore I took the highroad and stated, "thank you "Candy", have a great day", and proceeded with my day. The reality is there are going to be more people traveling, who may not be aware of some protocols when entering the airport. So rather than yelling, it is more useful to educate an individual rather than proceeding like "Candy" and the other agent who I cannot recall her name. Anyone who is traveling that may not be aware of some do's and don'ts at the airport. Here is my advice, stay calm and collective, because they are eager for you to be out of control. read more

Flight was delayed, delayed and delayed... waited for over 2 hrs at JFK for a 10 pm flight to Boston. Finally 2 stewardesses... flight attendants showed up but no pilots... he showed up 20 minutes carrying a To-Go meal....finally got on board and waited to push away...bottom line... got to Boston about 1:30am... last bus was 1:15.... next one 7am Never again on Jet Blue... you inconsiderate jack holes... inconveniencing a day plane full passengers so you could stuff your face and your company can't handle personnel logistics. read more

This was our first and will be our last flight using Jetblue. Synopsis: Crummy customer service & little acknowledgement of Jetblue responsibility. Longer version: After we got texts that our redeye from Portland OR to Boston MA) would be delayed for up to 2 hours, we called Jetblue for clarification. "Customer service" agents (one of whom just hung up on us) told us we would no longer be able to make our 9:00 connecting flight to Richmond VA so they were just going to bump us to the 2:30 pm flight instead with no choice of seats (even though we had booked with Jetblue a month or longer ago). Those agents were wrong about a lot, including whether we could make the 9:00 flight. We easily got to the gate by 8:30 a.m. which is when we were informed Jetblue had sold our 9:00 seats and automatically bumped us to the 2:30 flight instead. The Jetblue "help desk" at Logan Airport was staffed by a surly agent who seemed to blame us for the change in flights. Hard to get her even to reveal the gate # for the last leg of our journey. Sigh. Getting grumpy even re-reading this. Do yourself a favor & pick a more professional, reliable airline. Those lower Jetblue ticket prices? You def pay for them. read more

I'm writing this in complete disgust at the JetBlue service that my fiancée and I experienced during my flight yesterday from Logan Airport. Our flight number was 2469 to Fort Lauderdale. When we were checking in my bags we asked the woman at the help desk if our cat carriers were okay to fit on the plane. She said they would be fine. There was one line open for security and we asked again if our cat carriers would be okay on the plane. Multiple of the staff members said yes. We waited for our flight and as it was boarding they pulled us out of line and started screaming at us in front of everyone, saying that we can't board the plane with that cat carrier my fiancée suffers from extreme anxiety and she began to panic and cry and 6 JetBlue staff members started crowding around us. I asked them why no one had told us this when we asked multiple times before getting to this check point and they just shrugged their shoulders. My fiancée was panicking and the staff started to LAUGH at her. They then told me that I had to either purchase their small $50 pet carrier or that we would not be getting on our flight. I told them that our cat would be squished in the small carrier and that he also suffers from anxiety and had been given medication given by his vet for this flight. He was extremely nervous about everything happening. I asked them if he could sit on my lap because he is very calm but they said no and would not give me an explanation. After forcing and stuffing my cat into a carrier too small for him, they continued to be rude toward us and just kept asking for my card to pay the $50, after I had already paid $150 for a cat's ticket which was more than my own plane ticket. After paying, my fiancée was even more anxious and the staff said that if she doesn't control herself she won't be allowed on the plane. We finally went through to board and they said someone would check on her (which no one ever did). During the flight a family sitting directly behind us had her dogs out on her lap and never got spoken to about it. We heard them talking about how they were surprised their dogs were behaving well, and they were NOT service dogs. The family let their dogs walk free on leashes on the plane. We were forced to stuff our anxious cat into a tiny expensive carrier and stuff him under the seat the whole plane ride. He was meowing and panting and crying the entire time. To add to this insanity, the woman sitting in the seat across the aisle from us had her screaming baby on her lap the entire plane ride. She even changed her baby's diaper RIGHT ON THE SEAT. It was DISGUSTING. We have been flying JetBlue our entire lives and this experience has definitely impacted how we will be flying in the future. We've told our family members about this experience and they are shocked to hear how unprofessional and disturbing your staff has acted. I will be sure to continue sharing this experience with everyone because of how shocking it was. read more

JetBlue - Airlines Near Me - Boston, Massachusetts

See all

How can you beat a personal TV and unlimited snacks - especially with most airlines scaling back services. JetBlue goes the extra mile to provide good, friendly service. On New Year's Day the flight attendants all wore party hats during the duration of the flight. They serve Dunkin Donuts coffee (perfect for a New Englander like me who lives in the land of Starbucks). And they provide sleepy-time goody bags when you fly on a redeye flight (items include a sleep mask, earplugs and more). You don't need to book first-class to have a top-notch experience with JetBlue. read more

Let me start of by saying that jet blue has to be the worse airline I have traveled in my 43 years. I will be taking this message and my review to every Avenue possible to expose the terrible customer service you have given us on my trip to punta Cana from San Francisco. From The start we had a six hour layover in San Francisco missed two connections, The agent at SFO rudely told us well if you don't move your seat to the front and sit at the seats that you are sitting you won't make your connection. They split our family up move this to the front, finally got to JFK had three minutes to get on another plane in New York, then being told by another Jet Blue agent so rudely don't worry this is an international flight you will get your bag. Arrived in DR are bags were lost, they never made the flight. Went to the so-called baggage claim there the Jet Blue agent in the Dominican wrote everything out on the paper. And obviously messed up there because the next day we got an email saying our bags was being sent to Punta Cana however the moment when it arrived there they sent it to the wrong resort. In the meanwhile we were told that they were going to be reimbursed for the items that we bought we had to spend $80 in taxi fees to get to the mall to find out that they don't sell clothing our size! Who wants to spend the first few days of a vacation shopping? On top of that for things we that we can't even find. Spent 3 days in the same clothes that we came in. We finally received our bags 3 days later and we were only traveling for 4 full days. How does the jet blue agent working there who wrote out clearly where the bag was to be delivered had sent it to the wrong resort. They only way we found this out was to take another $80 taxi trip back to the airport to try to receive our bags ourselves. Got to the office spoke to a Dominican woman who had no ideas where our bag was, after hours wasted of precious vacation time we found out that they sent it clear across the island. Mind you I had a small child who was losing her patience thru all this mess. Moving now to our experience with your jet blue counter in punta Cana .. they made us take 19 pounds of luggage out our bag or pay $175 extra dollars, how is it that the same bag came from sfo with no extra charges we had our vacation luggage for 1 day and now you want to charge me that much to bring it back? Get the hell out. I'm so disgusted with jet blue I will never ever refer anyone to this airline ever, even on arrival To JFK WHICH ALSO SUCKS AS AN AIRPORT, jet blue knowing that the custom line is over 2 hours long and we had a connection within an hour from gate to gate, they made us rush all the way thru customs running to baggage drop with no help, running around the airport to find or what next and thru security with a very very rude staff thru TSA. No shits given that we were 20 mins away from departure. We had no time to feed a starving kid had to get $67 dollars worth of convenience store food to shove in our face to survive a 6 hours flight home To sfo. I will never ever use jet blue again. read more

compre 5 boletos 4 adultos una nena 4 año cumplió hases dos días de los 4 adulto mi esposa embarazada paque 4 asiento y el el aeropuerto de punta Cana dos jovene incapase de quieres haser su trabajo bien le esplique que me cambiara el acient de La Niña que lo pucieron lejos de los 4 adulto me dijo que ella no podía haser nada, ella se demoró 1.hr. cambiándole los asiento a un señor que viajaban por lo menos 15 personas por los asientos pague de 13 a 15 dollar como mandan una niña 4 año y un día en un aciento lejos de sus padre es una loca . pero gracias a la señora que intercambio el aciento con mi nena , demoro Costomer servís 1:hr por lo menos con un solo cliente . no necesito que me devuelvan el dinero que pague Una de las encargadas del embarque apellido moral en punta cana read more

Free wifi on a domestic flight, are you serious?? I've been away from America for too long. After several years of regular BOS-LAX/SFO travel, I have come to dread transcontinental US domestic flights. Give me 11 hours of SFO-LHR over an east coast/west coast route...at least BA will give you some cold red wine to numb the pain. The service standards have fallen so low that people just accept misery as part of the experience. Thank god JetBlue is out there elevating our collective standards. - Airport and in-flight service is solid. The gate agents are friendly and even got me an exit row window seat when one hadn't been assigned. - Boarding was reasonably speedy. - Snacks and drinks a plenty. - Free wifi (web browsing only, $9/hour for streaming media) All in all, I'm delighted. read more

JetBlue - The little plane moves as you get closer to your destination. Very cute. - Airlines Near Me - Boston, Massachusetts

My flight from San Diego to Boston was delayed so I missed my connecting flight to Philadelphia by less than 15 minutes. Upon arriving to Boston, I was directed to the Just Ask desk where I spoke to Brittany. I explained to her that I was flying in for a funeral and she was able to get me on the next flight to Philadelphia which was 1.5 hours later. My at-gate complimentary checked-in from my first flight also transferred onto this flight seamlessly to baggage claim. read more

See all

I wish there was no stars! Jet blue is hands down the worst airline. Everyone always raves how amazing it is, grow up! I mean come on, you have to pay money for more leg room! If u notice, every flight has a family of TEN/ weird people on it! Don't support this airline, go to delta, is I my much better, and you won't feel like a cheap-o! read more

I just came back on a red-eye from San Francisco. During the flight we recieved 2 rounds of free beverages (soda, juice, etc), free bottled water, a free snack, free orange juice, free coffee, a free "Snooze Kit" (eyeshade & earplugs), free hot towel, and-- my personal favorite-- free wifi! Each seat had a little televsion with plenty of channels. This was my first ever red-eye flight and I was impressed. The flight attendants on board were very kind. I've flown many times with JetBlue and have always had positive experiences. Every flight I've been on has had in-flight entertainment and a complimentary drink and snack. I can't say the same for the US Airways flight that I was recently on. Check-in is super easy and I have never had an issue with my carry-on bag. Having a Dunkin Donuts in the terminal at Logan is great! I will continue to fly with JetBlue! read more

JetBlue - Red-eye from SFO to BOS - Airlines Near Me - Boston, Massachusetts

The hub and I fly JB whenever we possibly can. We're always satisfied with the service we receive. ONE happy moment in particular: It was 2008. My friend was in New York for a very short time. We decided to fly to NY instead of getting on a Fung Wah bus with the possibility of something happening on the way (like crazy Fung Wah driver getting into an accident) to make me miss this precious opportunity to see my friend (she lives far away!). Well, this was in August, and there was a Nor'easter. Soooo the flight was canceled. We were notified at 11 pm the night before. Our flight was going to leave at 7 something that morning. So we HAD to get there by the Fung Wah (not as bad as we thought it would be). We got there, saw my friend. Life was good! Then on the way to JFK- we were on the SKY train and our flight back to BOSTON was canceled! We called customer service and they told us that there was a flight about to leave 45 minutes later- yeah right! security lines at JFK? Our next option was 7:30 that morning!!! Well, lucky for us, a Jet Blue worker was on the skytrain with us, as my husband and I sat there exasperated with the situation. He informed us he was with JB. He helped us get in front of EVERYBODY in line. Got us to the FRONT of security, and we made the flight. One not so good thing, but it doesn't deserve any demerit points- their satellite TV does not have ABC! This is not so good if you're on a plane full of crazy Celtic fans during a Final 4 game. But sometimes the pilot is nice and gives passengers updates. Ah, Boston Sports Freaks! Fly Jet Blue! read more

I hate flying, but Jet Blue makes flying as bearable as possible. The seats are huge and they offer even more leg room for an additional $45. If you have ever flown American or US Air you really appreciate how roomy the seats are on Jet Blue. I love Jet Blue because of the FREE ammenities. FREE tv sets are in every headrest makes the flight entertaining. I wouldn't advise to purchase a movie because the tv sets will flicker off during turbulance. Jet Blue is one of the few airlines that offers a FREE snack choice of cookies, chips, popcorn or nuts. All of the other airlines only offer a snack for purchase. The airline also checks in your first bag for (get ready for it): FREE. You don't have to be a rewards member; all members get the first bag checked for free. Fly Jet Blue for roomy seats and tons of freebies. read more

The Mint experience from SF to Boston was superb. It's always tough taking a red eye and getting the full experience (aka a real bang for your buck) because all you want to do is sleep. Here's what to expect: 1) starter of alcoholic or non-alcoholic lemonade spritzer 2) adjust your seat to your liking; it reclines all the way down so you can properly sleep. You also get a cozy pillow, blanket, ear plugs and eye mask 3) JetBlue partnered with Birchbox to provide a few in flight beauty essentials - under eye masks, sunscreen etc. 4) Artichoke & avocado dip w/ taro chips - really tasty and not too heavy 5) Dinner/late snack - trio of mexican stew (a bit too milly), heirloom tomato salad (fresh variety of tomatoes and soft burrata), salad (asparagus & avocado, decently crispy) 6) Breakfast - choice of coffee/latte/cap etc, egg/cheese wrap & fruit mix (surprisingly crisp and fresh) 7) Parting gift - Coconut macroon and brown butter cookies... I mean c'mon.. that's a lot packed in for a 5 hr flight! read more

See all

Jet Blue used to be the airline that everyone tried to get when flying. Now it has really become one of the last I would ever suggest. Bragging about the extra leg room is just not going to cut it these days. Especially when the plane itself looked dirty and dingy. As well as an announcement being made that pretty much most of the tvs were not working as well as some of the headphone jacks. Then we were told that none of the phone chargers were working so please charge your phones before getting on the plane. I saw several people, including myself, looking for these phone chargers that were just not existent. They must have gotten this plane confused with a newer plane. Another thing that is quite troubling is that they are having you pay extra to sit with your family. We just went through a pandemic with everyone freaking out about sharing germs. Wouldn't you want people to be grouped together with the same people they share germs with every day? But no, of course money is so much more important than Covid these days I guess. Not impressed at all with the bare minimalist of JetBlue these days. Highly recommend Delta or American Airlines for your next flight. read more

A set of ingrained beliefs comes from flying so often. Like not having to arrive 2 hours ahead of time to make a flight. So when we rolled up to Boston's Logan Airport at 6 am to find a massive line at JetBlue, my sense of reality started to slip, which meant the rest of the world had to adjust. We weren't going to make our flight. I tend to stare at my hands and avoid eye contact at airport check-in counters. The people behind them often look pained to be there, and that's without listening to me beg to board my flight. I braced myself for the battle ahead. But today was no ordinary day. Joan and Anne greeted us, two colleagues whose comedic timing was impeccable. They quipped back and forth, switching our flight without hassle, playful but straight forward. They actually wanted to help us. "I could kiss you," I said. "We're ok with that here," Anne said as she glanced between Joan and I in mock anticipation. "We're JetBlue. We're liberal." "Going to LA, huh?" Joan asked. "Are you guys famous?" "They look famous," Anne added. "Come on, let me personally walk you to security so everyone can see how famous you are." If I were famous, Joan and Anne still wouldn't get the recognition they deserve. They singlehandedly turned a stressful situation into an experience that made me thankful I missed my flight. I live for moments like these. They expose the true and beautiful nature of others sharing the same world. These experiences make me thankful to be alive. If this is an ad, it's an ad for people. Brands are made up of people. People influence one another and impact every experience. JetBlue is one of the few brands I've come across that sees the tremendous value in the power of positive human interaction. read more

JetBlue - Joan and Anne of JetBlue's Logan International Airport are LIFE SAVERS! - Airlines Near Me - Boston, Massachusetts

I give them one star or less. They destroyed two pieces of luggage, and refused to give me a cash rebate. They gave me a flight credit for $300 that expires in a year. They don't fly anywhere I want to go. Flight was uncomfortable. Can't say anything good about this company. Do yourself a favor and fly a different airline. read more

What happened to Jet Blue??? Last 3 flights have been nightmares.....rude crews, no working TVs, delays, and now my luggage got destroyed. I'm spending hours trying to pull up receipts for items I bought over a year ago. Thousands in lost items and they make it so you give up on compensation. So much for Mosaic status. My family used to love Jet Blue. It's a disgrace now. read more

I am here to let you know how really really awful it is to be a Jet Blue traveler!! JetBlue has to be among the top 'worst airline' for customer service in the USA! When you need help on a reservation you ' purchased', they make it very very difficult. No customer service... or hard to find customer service. First .... try finding a phone number to call them after you have 'purchased the ticket' Notice they do not place the phone number anywhere on the reservation nowadays! I'm glad I save everything... I found their phone number on an 2013 email !! Then if you do find a number ... be ready to wait at least an hour or more to actually get a person on the phone! In their prompts, they ask if you want them to text message you... ( no talking .... just text) ( in other words.. no time for you... we are getting the next victim to pay us) Jet Blue absolutely has no time for the customer after they 'take your money'. We went to the airport to talk with the 'help desk' people who told us they could 'not help' but to call JetBlue They understood there is a looonnng wait on the phone ... They are very limited in what they can do at the 'help desk ' when they are face to face with you!! They do ask for all your ID's and gather your information but do not help for the reason you are in front of them in the first place!! We wanted to change our flight and apply points to that flight. When I finally got a person from JetBlue on the phone... taking half hour to find a number then holding for one hour... that person says she can not apply the points for us because she can not access our accounts to apply the points. I have to do myself online... I told her it's complicated to 'join' our points. We want to travel in July and use our points with our credit card. She said for 'our security' she can not access our points... so I said.. "well can you take my credit card information if I wanted to make a purchase. " She said "yes, I can take your credit card information "... JetBlue is not customer friendly at all... they make a way to take your money but not to help with any changes after they get your money. Really Really bad... We have to figure out 'how to' combine the points then hope we do it right before we cancel the trip we paid for to redo with ur points. Oh .... so you know.... ... their 'points' are a gimmick... the points is to gather data on you... not to help with your travel expense ! The person was able to tell me how much the points are worth toward the trip we paid for with our credit card... I asked her about the over 16,000 points my husband has ... value only about $200.. the points are only a way for JetBlue to gather your information.. gather data from you... not to give you true travel discounts..... If you have the time to be annoyed and you do not mine your personal information to be gathered for their profit ... go right ahead and book with JetBlue... you have been warned!!! This is anyone reason to just drive your car and avoid the airport aggravation!! Probably see more and enjoy more on the back roads of the USA than flying over the USA! read more

JetBlue introduced basic fares. that include absolutely nothing - not even a seat. If you show up with a carry-on they'll charge you $65 as punishment. But only 35 if you check the bag. But then they will destroy your bag. I expect that from certain airlines, but chose JetBlue specifically because I didn't think I needed to concern myself with if my fare would include a carry-on or other nickel and dime-ing practices. read more

I just had an horrible experience with a crew member at gate 4 in White Plains Airport. His name is Tim. He refused to give me his last name. This crew was very nasty at the gate. I was going to Orlando to visit my mother on law who's 102 yrs old and sick, with my 3 children. We arrive at the gate, wwre told.to pay 65 for small tote.bags. I offered to go back to check them in for free because I'm a frequent flyer with a Jetblue. He said no, I would miss the flight. Then he started threatening my dtr telling her she will not get in the flight for no foretold reason, I asked him not to threat my child, he persisted. Then he started pointing at him and calling "this one". When I ak him why 65 dollars per bag, his answer was "you bought a cheap ticket, you have to pay". He continued to antagonize us with his demeanor. He finally scan one of my dtrs boarding and then told her "if you snatch the ticket, you won't get in the plane" I then said, "sir, why are you treating us like this ". He then said to me "this one is not getting in the plane ". He then pulled my reservation out and called the airport police. They came in to find us quietly standing there waiting to get an ok to board the plane. He insisted that we will not get on board. My children were very upset crying and begging this guy to let us them go see their grandmother. He flatly refused. We told him we're losing money, we couldn't cancel the Airbnb, he didn't care. It was too late to book another flight, we ended up not going to Orlando. We then sat for 2 hrs un traffic to return home. The craziest thing us that one of the police officers told my dtr, " this guy does thus all the time" and nothing has been done about his behavior. read more

JetBlue is one of the worst airlines I have ever flown with. They lost my luggage when I flew to Amsterdam,where I had to go without for 2 days. They did not do anything to compensate me and my friends for losing our luggage,all 3 of us. Then when we flew back to the states, we got to Boston and delayed our flight to Jacksonville due to weather. They moved it from 7 to 12:30 which is fine happens, but as soon as our flight was about to start boarding after giving us our ticket at 12:20, they cancelled the flight at 12:30... the woman told us that it was because they were short staffed and said we had to go talk to the desk up front. So we went up front just for them to tell us that they canceled it due to weather and since its weather, they don't have to compensate us anything.Mind you we had two friend that were on the same airline heading to Atlanta and they flew out without a problem at the same flight time. I find out that they don't have to compensate you if it's due to weather. So they intentionally said that it was due to weather so they didn't have to pay for a hotel for us. After our friends literally flew out 10 minutes before us without a problem. Not one food or drink voucher, no upgrade to first class,not even a partial hotel voucher or future flight vouchers and when asked about a refund they said we have to go thru the 3rd party booking site since it wasn't booked directly thru jet blue... This is the worst airline ever. DO NOT USE JETBLUE! read more

Worth 5 stars after all, JetBlue is the 1st place I look at when I need to fly anywhere. Low price, great services, gread planes, and also Direct TV. That're more than I need for my flight!! read more

JetBlue - Airlines Near Me - Boston, Massachusetts

Most domestic airlines are terrible, but JetBlue is less terrible than most of the airlines. I like the free snacks on JetBlue, it is much better than stale pretzels. You can also take as many snacks as you like. Personally, I enjoy eating their Terra chips, Pop Corners and Cheez Its. The Belgian Boy Choc O' Chips Cookies are just ok, they are a little dry for me, I prefer Famous Amos cookies. The Rold Gold Pretzels remind me of stale pretzels from other airlines, so I never take those. The complimentary cold beverage selection is good as well, I like the seltzer, tomato juice and Bubly Lime. I never drink any of the complimentary hot drinks even though they have Dunkin coffee, because, you know... you never drink the free coffee or tea on planes. If you want to know what I mean, go read Quora. There is also Direct TV on board, don't forget to bring your own headphones. Of course I have experienced delays on JetBlue, but the experience hasn't been as horrible as some other delays I've experienced on some other airlines. Basically, if you are flying domestic, just have really bad expectations and if the flight is not delayed, you should be amazed. read more

The row I was in you could tell was not wiped down or touched at all before the prior flights. There was some kind of stinky sauce dripping down that dried up and has been sitting on my fold out table. They also have their passengers close all of the blind for them when you depart your flight. But I paid $1,500 for my flight so that does not make sense to me. Why would passengers be asked to close the shades in their row if JetBlue promises everything is cleaned and sanitized? This airlines is awful and I paid a separate $35 for my bags. Jet blue is the more expensive version of spirit. read more

JetBlue - Long wait because the pilot didn't know which port to stop at off the runway. - Airlines Near Me - Boston, Massachusetts

I used to rave about JetBlue, but that was before Covid-19. I had "Goodwill Credits" (I had given up my seat on an overbooked flight and flew out the next day) for use until 8-1-20, at the height of Covid-19. I'm 65 and would not fly until now that I'm vaccinated. They are NOT extending my credits. Shame on them. What a lousy corporate policy. I waited an hour on the phone, listening to the worst music you can find, only to have an agent tell me NO (although, she agreed it was a bad policy) and then a supervisor to tell me NO. I will do all I can to avoid JetBlue. read more

Is it weird to say that you love an airline? I don't care.... I love Jet Blue. They rock! read more

Jet blue sucks. They changed flight times on my flight with no notification, told me they did t have my email address, even though I have dozens of emails from them. Will never fly with them again. Very disappointed and furious. read more

#MosaicMeltdown / #TrueBLUES- JetBlue's TrueBlue approach to client service was on full display yesterday - lying and deceiving to its clients as they hoped things would self-correct. The only plan on display was their approach, ruining the people flying with them. The TRUEBLUE approach - keep stringing the passengers along, not providing accurate information (no transparency) until they are broken and emotional (TRUEBLUE ) with no satisfaction. DON't BE FOOLED BY THEIR DOUBLE TALK OF TAIL NUMBER CHANGES, it is their way of stringing you along. read more

For many years this was my go-to airline. I'd tout it to friends and family. I'd be disappointed if I couldn't book a flight with JetBlue if I needed to fly. No more. JetBlue was in steady decline even before the pandemic, but its customer service has taken a sharp nosedive (pun intended) since then. Currently, simply trying to change a reservation has turned into a time-draining exercise in frustration and exposure to extremely poor customer service. Because I cannot change my scheduled flight online (a new limitation imposed when they're partnering with American Airlines, a big mistake in and of itself), I'm subject to an estimated wait time on the phone of 260 minutes to talk to someone who can help me. Of course, that's longer than the flight itself! When necessary, I'll fly JetBlue if it's the best option. But this airline's management has opted to join the list of mediocre-to-poor air carriers that now comprise the bulk of air travel choices available to consumers. read more

Horrible customer service. Fees for everything. Arbitrary cancellation on the day of flight. Planes are run down , tape on the seats, ripped chair backs. Broken tray tables. "TVs" don't work. Get on a plane only to sit for over an hour then have to de plane because the plane can't back up. The company will do everything possible to get and keep your money and give you as little as possible in return. read more

Terribly understaffed in their customer service number, leaving callers on hold for unacceptable periods of time.

Jetblue is severely Understaffed @ BOS. Had issue with digital/kiosk check in and the lines were staffed by very few agents.

Delayed once again by 2 hours which then caused us to get stuck in a weather delay then turn back to get fuel. 840am and it's 2pm and still haven't taken off. Used to be the best airline now one of the worst read more

Ever notice when you get crappy service, they always say "We DO apologize."? They don't say "we're sorry for providing you with crappy service" or "we're sorry that our company sucks." They don't even just say "We apologize." It's always "We DO apologize", as if emphasizing the affirmative "DO" somehow makes it all better. Anyway, the entire family boards an early morning JetBlue flight to the Caribbean for a much-anticipated family vacation. Only the trip gets off to a rocky start because the ground crew can't figure out how to pump water onto the airplane for the bathrooms. They DID apologize for this, though, and assured us that they were working on it. After about a half hour they get back on the PA system with an important update. The cold weather might have frozen something, and they've now cleverly decided to wrap the hose with electrical tape, which will hopefully heat things up and get the water running. Electrical tape, huh? I don't know about you all, but I really don't remember the last time electrical tape doubled as a heating element. Anwyay, an hour in and the shitters are finally loaded up, and we push back form gates. Cleared for takeoff. About 45 minutes into the flight the plane makes a series of maneuvers, which seemed a little odd, but probably just normal navigation around air traffic. Nothing to worry about. But then the pilot gets on the horn and says "Well folks, from the flight deck, you may have notice that we've turned around and are heading back to Boston. It turns out that, uh, during takeoff, a ceiling tile fell off, and while trying to reattach it, one of the flight attendants dropped it on her head, so we need to return and get the paramedics on board." My lord. Sounds serious. Of course, we all look up at the ceiling panels, which just look like cheap pieces of gray plastic. But it sounds like the injury must have somehow been grave if we need the paramedics. We land 45 minutes later and we're all expecting the cabin doors to fly open with a group of paramedics rushing on to the plane and save this poor woman. After about 10 minutes they open the cabin door, and a single paramedic calmly walks on. No rush. He looks at the flight attendant that had been standing in the front of the plane casually chatting with the other flight attendant for the entire last 45 minutes. (Wait, THAT'S the injured flight attendant?) She points to her forehead, where there is zero evidence of injury. No bump, no mark, no evidence of blood from the apparently near-deadly blow she suffered. He nods at her, turns around, and walks off the plane as calmly as he walked on. The flight attendant follows behind him, on her way to start her newfound day off work, probably headed home to file a worker's comp claim and call Morgan and Morgan to get that lawsuit going against her employer for a workplace injury that will no doubt settle for enough money to extend her new vacation day through the end of the year and beyond. I mean, how can she realistically be expected to work after dropping a piece of plastic on her own head? After an extensive bout of paperwork and discussions amongst the crew, we're ready to go. Hold your horses. We have another announcement, folks. It turns out that enough time has now passed that they need two new pilots to join us on the flight so that they can fly the plane back later in the day. So another hour and half passes waiting for these pilots and a "supervisor" shows up and gets on the mic. Based on the importance with which she carried herself, this is a woman that had clearly climbed her way to the very pinnacle of the administrative organization of Terminal C Gates 30-34. And sure enough, she DOES apologize for the inconvenience, and as a token of her appreciation for our patience, she's sending each and every one of us a $150 voucher good toward future travel on a JetBlue flight. Some guy in the back starts clapping and yells out "Thank you! Thank you!" I mean, we'd all just hit the jackpot in this guy's mind. Hey - Einstein - you just dropped $20,000 on this trip and you're thanking this lady for giving you $150 for now wasting the entire first day of your trip? About 6 hours in, and we're finally flying again. Did I mention that this piece-of-s*** airplane has no wi-fi, no electrical outlets, and all the TV's just stare back at you with the good old "Searching for signal" message? You know it well. But don't worry, it's all good. They DO apologize, and they're going to try to reset the system, which should only take about 15 minutes. (Remind me again why turning a TV off and then on again takes 15 minutes?) At this point everybody's device batteries are dead and we're settling in to stare at the "searching for signal" message for the next 4 hours. JetBlue. They DO apologize. read more

Just like Delta Airlines... I took Jet Blue for the first time ever, for my happy flight back home from Logan airport to SFO after my 8 day tour of the east coast which was one week ago... Jet Blue for wasnt that bad of a jet airliner, While onboard on Jet Blue...I did watch some TV shows like watching Pawn Stars from the History Channel and also Anthony Bourdain's Unknown Parts which was on CNN from Jet Blue... I have one more thing to say about Jet Blue... I really liked their airplane seat which I had lots of leg room to stretch out your legs after a long flight back home from Logan airport to SFO!!! read more

See all

The fly is 2 hours late from Boston to NYC and the company don't gave to us any clarifications why the reason are more than 2 hours late. We are here tired and hungry. I always have a problem with this company. At the check in. At the boarding etc. read more