[Note: I posted the same review for the location in Redwood City. Both locations were closed after confirming my appointments.]
I've never seen a business work so hard to NOT take my money. I was ready to spend $7k+ on a full body matte wrap, so I made an appointment online for the Redwood City location. I promptly got a call confirming my appointment for 12:30pm. I drive to the location...but it's CLOSED - in the middle of the day on a Thursday. I try calling customer service. No answer.
So I go online a notice that I can make a 1pm appointment at the location in Burlingame. I make the appointment and get a confirmation text. I drive to the location, but...they're CLOSED. WTF?
I try calling customer service. No answer.
I decide to run some other errands that I was going to do while my car was being wrapped. I finally get a real person at customer service and I explain the situation. She says the shops sometimes close if they don't have enough appointments. But clearly, they don't let anyone else know. She put me through to Katy, a manager, but...you guessed it - no answer. I left a voicemail asking her to call me back. No call back.
So...if you try to make an appointment for this business, just keep in mind that even if they confirm your appointment, the shop might be closed when you get there. I wouldn't waste your time. Call a shop that you can speak to directly. None of the individual shops post their numbers, so you're forced to book appointments online or using their automated booking by phone. Their call center is out of New Jersey, so they have no idea whether the location they're booking your appointment at will be open when you arrive.
Thanks for wasting my time Jet Black...I'll give my $7K to another business that wants to take my money. read more