As a person who has worked in the food industry, I understand that things happen. It's why I do not judge a business when things go right, I judge a business by what happens when things go wrong. We had a large order last week and one of our sandwiches were missed. The team here was extremely polite when we called back as well as took all of our information down to ensure our order was fixed to satisfaction! Alex and the crew here are great and I'll definitely be back! read more

Placed an online order here for lunch. Food was prepared exactly as I requested. It was very fresh and delicious. The employee was very welcoming and the service was great. read more

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I usually LOVE Jersey Mike's subs & service from this Tysons location but last week, was not it. I tried ordering via the app so I can save myself some time. Park, go in, get the food, and leave. That WAS the plan. I was craving a cheesesteak and never had one at Jersey Mikes. Also ordered a Kids Meal for my son. Placed the order at 9am for 12:30 pm pickup. Expecting in and out in 30 secs. I got there early around 12:20 pm as I expected it to be ready. I wait.... and wait.....and wait...... it's past 12:30pm.... and wait..... finally the mgr asked me my name. He asks the guy at grill if he had a cheesesteak. He grabbed it and put it in a bag which was sitting in the preparation area for over 20 mins. I FINALLY GET IT! 20 mins waiting and 10 mins later than my scheduled time. Not even a thank you or sorry for waiting. When I got homen my cheesesteak was cold. And it was all bread and not a lot of meat or cheese or onions. My last thought: never again. You only get once chance to make a first impression. They failed. Should I give them a second chance? Maybe. Will I? Nope. Why do I want to waste my time & money for "Subway" like service and quality??? read more

Jersey Mike's Subs - Sandwiches Near Me - Vienna, Virginia

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Stale bread and entitled employee gives you an attitude if you don't tip for take out.

I ordered a mini BLT. I got a bun with bacon. No mayo, no lettuce and no tomato. Very disappointing. read more

Jersey Mike's Subs - Bacon Lettuce and Tomato mini sandwich. Where's the tomato and lettuce? - Sandwiches Near Me - Vienna, Virginia

The staff here are TERRIBLE and RUDE. They always have the light up sign that says 'open' turned off, even when it is hours before close. On multiple occasions I have come to this location in the evening and they will have the lights dim and be in the back with the 'open' sign off to give the appearance the restaurant is closed. When you walk in you will not be greeted and they will just stare at you and not talk to you at all, even when providing an order. My most recent visit was on 1/30 at 7 pm and the service and staff were rude and did not greet us, or speak to us, and made it very clear they were so irritated that they had to serve us. I also asked the woman working if she would change her gloves because she had been in front of and behind the counter touching everything, she got SO MAD and gave me a nasty look and gave me so much attitude about it. I do not recommend you come to this location in the evening because it will be a poor customer experience. read more

I have ordered the philly steak and always it has been amazing. Recommended it to friends and family and they have liked it also. The staff might not be the kindest, but the quality of the food is really good. read more

I ordered the grilled mushrooms and Swiss with green bell peppers and onions. The app doesn't give an option for adding or subtracting any ingredients when you ask for a plastic tub in lieu of bread. I placed the order through the app at 7:22, it was promised by 7:38. I walked in around 7:29 and it was already ready and sealed in a paper shopping bag. When I got home and opened up the bag I see that brown, wilted, soggy shredded lettuce was added to the bottom of the tub. No tomatoes or pickles either. I guess that's "Mike's way". Two stars for under promising and over delivery. read more

Jersey Mike's Subs - Nothing here about wilted lettuce at the bottom of the tub - Sandwiches Near Me - Vienna, Virginia

I walked into the store on Sunday Oct 9. There was an employee sitting at a table looking at her phone, and no one was behind the counter. I waited a few minutes at the counter before finally asking the employee if I could place and order, and she told me there was someone in the back washing some thing??? She did not seem to care if I could place an order or not. I walked out and went to the burger place across the street. I like Jersey Mikes, but will never, ever go back to this particular location. If I could, I would rate this location a big fat zero. Lazy, uninterested employee. read more

The employer wearing glasses and a red shirt this Tuesday evening at ,8:30pm was neither friendly or helpful. I had simply asked him about the toppings that theybhad to offer. He didnt care to explain a single thing. I then asked him if they had mustard - "no" was the answer that I got. I felt that he was behaving pretty rudely. My olan was to get the regular tuna fish sandwich, but this employee irritated me to the point where I just wanted to leave. I had visited other locations around the area and was never greeted with this s*** type of attitude before. read more

Jersey Mike's Subs - Sandwiches Near Me - Vienna, Virginia

I was there on opening day for a quick bite during lunch. A few things stood out that immediately impressed me. #1- Service: even though they were busy they were extremely friendly, thorough and attentive. It seemed like this location was run by a very experienced crew. #2 - Appearance: this is definitely Jersey Mike's! Seems like they have a little more space than normal. However, the idea is to grab and go. Very clean and well maintained. #3 - Location: right by my office, a Walmart and the metro. Pretty centrally located for those in Tyson's/McLean off of Leesburg Pike. #4 - Food: best cheesesteak I have had at any Jersey Mike's. Top notch. read more

This chain is located in Tyson's corner- there is parking but limited. Luckily we found one when we pulled in. The atore wasn't busy and we got our order in pretty quick. My husband and I have our birthdays the same month so We voth came in for our birthday meals. The guys were kind of pleasant but one of them almost gave us a hard time because we came in a little in the month and carded my husband. The other guy was nice enough to just let him get his free meal. I mean, we do get sandwiches a lot and one a year definitely makes up for it. Anywho- the place was well stocked and clean. The sandwiches came out just like they should and the bacon were extra crispy so I still highly recommend. Food quality was great! read more

Jersey Mike's Subs - Sandwiches Near Me - Vienna, Virginia

Well, I love JM subs. This location I don't frequent, but today we were killing time waiting on a prescription at Walmart. The place wasn't the cleanest, the women's restroom was blocked off and the men's wasn't very clean. One possible reason was staffing. There was only one person working. To his credit, although slow, he made a good sandwich. I would hate to see this location close but it needs some serious attention. read more

The crew in this location is extremely rude and lazy. I called at 8:30 pm to place an order since their site would not take the order. The gent who took the call was annoyed, short, and rude on the phone. He told me "if you are not here before we close, we will not wait for you." Even when I told him I was 5 minutes away. It looked like they had already cleaned up for the night and did not feel like working. He pretended he could not hear me. With that attitude, I did not want him near my food. God knows what kind of extras we would have for dinner. No thank you. Never again. read more

I have never had any issues at this location and food has always tasted great, the service is great and fast. Good place for a quick sandwich. read more

Beware of scam. I ordered and was charged for 4 regular subs and was served 2 giant subs cut into cut in half. The cost of 4 regular subs was (in rounded numbers) $7 more than the cost of 2 giant subs. I asked to be charged for what I actually was served and was told by Tony that he understood my issue but couldn't make the adjustment. So he had his manager Andrew call me but that call didn't go well either. He was not only rude but adamant that I was just confused. Since I have been a frequent customer at other Jersey Mike stores I know what a regular sub should be, and it's not a half of a giant sub. He acknowledged that what I actually received was 2 giant subs. But he couldn't answer if that was the case why I was charged the higher cost of 4 regulars. He refused to make the $7 adjustment. Not what I expected and I will not be patronizing this store again. I recommend others beware of this latest scam. No one likes to be taken advantage of. read more

All I could think when I walked in was WTF. Every employee looked like they just got that D on the final report. Not a single smile. No eye contact. Move incredibly slow. The kid slicing the meat was throwing it on the bread with the care of someone tossing out the trash. 5 employees and only 1 working. The rest sitting around. Seriously I get that it's not the most glamorous job, but this was sad to see such work ethic. read more

Got my order wrong -- I specified that I wanted Provolone cheese and was given American, and was not given lettuce or tomato, despite having been specifically asked if I wanted them. Also, the sub was a lot more bread than filling. I was in too much of a hurry to wait for them to remake it, especially since the first one took longer than normal. This was late in the evening and they were not busy at all - in fact there was only one other customer in the place. I'll probably give them another chance, since it appeared they were training some new people. But not a great first impression for this new location. read more

Brand new Jersey Mike's location that just opened up in the area. It's right next to Walmart. Went here during the first week of opening and a few times back since then. It can be extremely packed with long lines during prime lunch time, but service has been excellent every time and very fast. All the workers are laid back, chill, friendly, and have that standard Jersey Mike's personality. Parking can be a little crowded as well because of the layout design. Not that much seating room either, so best to grab and go. And the food is amazing! Best subs, both cold and hot subs. Food has been on point every time and does not disappoint. Hits the craving every time. read more

I'm really impressed with how well the staff works together, especially during lunch time hour! Everyone is so friendly and efficient. Best jersey mikes is here!!!! read more

Jersey Mike's Subs - Friendly and efficient workers! - Sandwiches Near Me - Vienna, Virginia

I walked in yesterday coming late after work, they are open until 9 thank God! SO excited to see there was a Jersey Mikes nearby. It was my first time trying and was greeted by Alex the manager. He. Is. AMAZING and SO NICE. I've worked in retail and I know I've showed customers that come last minute before closing, that I wish they didn't. And Alex was so welcoming and didn't make me feel like one of those last minute customers. Alex was incredibly accommodating along with the other gentleman that was working as well. Alex walked me through the menu, told me his favorite selection, and was incredibly detailed with the descriptions. It wasn't hard to choose what I wanted with his great recommendations! Went with the cold cut sandwich and I'm a changed woman! No more Subway or Jimmy Johns!! I LOVE JERSEY MIKES. They cut the meat right in front of you??? Like what?? Everything is so fresh and delicious. HIGHLY RECOMMEND THIS LOCATION AND SUB RESTAURANT! Definitely going to be back many, many times. Plz don't take all my money Jersey Mikes because you just might read more

The best Philly cheese you will ever get at a chain restaurant. The other subs are legit too

Horrible customer service! Food was not worth the hassles. There was a long line. Only one of four people were working. Two were just hanging out on their cell phones. The others was eating and drinking behind the counter. They changed me $18 for two small sandwiches and gave no receipt. Won't be coming back here! read more

First, the good. This location consistently has the freshest bread of any Jersey Mike's I've been to, and that is a lot. Now, the bad. I think their service leaves a lot to be desired. I placed an app order, paid ahead with a $3 tip, and when I walked in to pick it up, stood near the register for almost 5 minutes without anyone asking if I needed help. Maybe they should do what Chipotl* does and put the completed orders on a self-serve shelf? Otherwise, your food is held hostage until the workers notice you. There were about 6 people working, and less customers in the shop when this happened. Not the end of the world, but certainly something that can be improved! read more

Ordered 2 sandwiches through DoorDash, as I've done before. Both were made incorrectly. One had the wrong sandwich bread, wheat instead of white. We asked for no salt and the sandwiches were so salty they were almost inedible. Neither were wrapped in paper, just put in the paper bag sleeve, and neither were cut. I ordered at 11:10 am, before the lunch rush. Very disappointed. read more

I don't often go for subs, but this is a convenient place near my office and the food is fine.

I stopped by this Jersey Mike's at 6pm on a weekday. The person in front of me, ordered a cold sub, and ended up using the rest of the shredded lettuce in the bin. No big deal right? I also wanted to order a cold sub with Mike's way, but was promptly told they do not have shredded lettuce and someone would have to go and shred it, which they were not planning to shred. Few other things that happened in my 10 minute wait, while waiting for my hot sub. 1. The guy running the front had gloves on, dropped a stapler on the floor as he was bagging, picked up the pieces of the stapler, and then proceeded to go make more sandwiches with the same gloves on. He had the gloves on while tapping on the POC machine as well. 2. The guy making the hot sandwiches ended up dropping the bread slicer on the ground, as well as another patrons sandwich. He proceeded to get upset and tell the other employee to remake the hot sub. Couldn't tell if the bread slicer was put into the sink or just put back on the sandwich prep area in the back... read more

Love this location! Conviennent location. The staff is super friendly and quick! Got 2 chipotle chicken subs and it came out perfect and fresh. The staff made the experience better - so kind! read more

Alex made an awesome Big Kahuana for my mom and I! Dare I say, grill master? Everyone was very kind and we really enjoyed our experience. Alex's sub was the closest to a Philly cheesesteak we could get without making the 3hr drive. Thanks again! read more

Consistently perfect service every time. The staff are always very friendly. They cook/make the sandwiches to perfection Honestly the best Mikes I've been to! read more

Very easily frustrated employees. Not sure the regulations on handling customer's sandwiches but they need to be more cleanly.

Great location! Stopped in for a Turkey sub and philly cheese stake and both were very good and staff was very attentive and even took care of my gluten-free sensitivity :) read more

Two great subs for lunch today. The regular Philly and Chicken Philly. Rolls were fantastic. Subs were hot, fresh, and delicious. My first time at this spot. Will be back! read more

Great sandwiches, great staff and management! Quick and efficient service!

Been in the restaurant in person many times previously. Generally clean and sandwiches we're good. Stuck at home with a disability I ordered an item I've bought before. It wasn't the same and was in lacking the extra meat for which I paid. Called the store and in my opinion the manager was beligerent and I interpreted his tone and comment to quate to his calling me a liar. Not good customer relations, read more

I love Jersey Mike's period. I work here in the Tyson's area so of course I'm super excited to have this convenient location near by. The staff is pretty cool and great customer service. Since the grand opening of this location, I have been there 4 times and Jordan has always been the person to make my sandwich. She's pretty awesome and I love her customer service! read more

Came in today and left wishin 5 minutes. The service was fast.. accurate... and more than what I expected. Jersey mikes is the only sub place I like going to and now I have a favorite location.. Alex, Kyla, and Jordan does a great job and I look forward to seeing them again!!! read more