I don't get why people rate qsr the same way they do a Michelin starred restaurant. It's clean It's fast You get a sandwich What are you expecting? I think the bread is a bit dry, but that's subjective. Jersey Mikes is fine, to paraphrase Warren Zevon "relax and enjoy a sandwich " read more

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My order was made exactly as I had requested (by Matthew!) with my modifications. Great service by two welcoming employees. (It was about 7pm on a Friday evening). The sub was delicious and well made. The store was clean and tidy. Thank you Jersey Mike's! read more

Sandwich counter unclean, sandwich partially rapped, employees arguing in front of customers on who's turn to cleanup. Overall worst location in housekeeping and attitude. read more

Great people and the food is always good. However the tables are not cleaned regularly and what we I saw in the restroom makes me not want to go back. I walked in to wash my hands and walked right back out. read more

Jersey Mike's Subs - Bathroom at Jersey Mike today 4 pm - Fast Food Near Me - Rolling Hills Estates, California

Keep away from this dumpest mess. I called three times to inquire about the prices of a 12" chicken sandwich. No one could provide a price? Losers................................................................ read more

This location specifically struggles with quality, timing, and general customer service. Do not order online here, it often takes 40 plus minutes if they remember to start your order at all. Will not be back. read more

Boo!!! No longer offer wheat wraps or spicy mustard....We love the alternative to bread, but they discontinued the wheat wrap...

I agree with everyone about the experience needing to be better at this location. It is tough to walk in and see only 1 or 2 people ahead of me, but then notice 10-12 slips hanging up indicating online orders. I have also been ignored for several minutes while everyone feverishly worked on those online orders. I think there needs to be a specific effort to do 2 things. First, have one of your employees say "Hi - thanks for coming in - we will be with you shortly, and 2) maybe have one or 2 people focus on in person orders while others can work on the online orders until you are caught up. It is really rude when your employees act annoyed because i am not quietly and patiently just waiting for someone to greet me. One time, I was the next person, and right in. front of them, but nobody thought I deserved recognition. It seems like hospitality 101. read more

This location needs training bad... they would not honor my coupon via phone after I called and preordered the sandwhiches. staff had no idea how to approach the situation and went to talk to the manager and was just told no, the manager did not even acknowledge me. I asked would you guys rather throw the food away then honor the coupon I have with the code and was pretty much told no. The lack of customer service here sucks and needs better management. becuase they lost money by throwing already made food away instead of at least getting money for a full sandwhich for the company. Loss of money is what I call that. wont return to this location. I also wrote corporate becuase by viewing the comments I am not the only one who feels like the customer service is horrible. read more

Yay, Jersey Mike's Subs has come to PV! It was PACKED on Friday at noon, but the line moved fast. I counted 8 employees working feverishly behind the counter, wow. Unfortunately, they were out of steak. I also wanted to try the new Portabella Mushroom Cheese Steak sandwich, but they didn't offer it here. So I got a #16 Mike's Chicken Philly on wheat bread and a #42 Chipotle Chicken Cheese Steak on Rosemary Parmesean bread instead. It took a while for them to prepare my order, but I didn't mind waiting because I knew it was freshly made. If I wasn't redeeming a gift certificate and coupon that required me to be in person, then I would have ordered beforehand using their app online. The food is delicious and the Chipotle was actually much sweeter than I expected. The Chipotle wasn't spicy at all--which was good for me to share with my elderly father who can't take the heat. It's a bit pricey at about $10 per sandwich for a regular size, but it's 7 inches and quite filling and freshly made. read more

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Was passing through town & stopped here to get a quick sandwich. Jersey Mike's never disappoints! Everyone was friendly, from the time I walked in. I was in & out with my sandwich in 5 mins!!! Thank you!!!! read more

I had the best experience i ever had at this Jersey mikes I went in at 9:40 in a rush and the kind young man Adrian still took my order before they were even open he was very nice and you could tell he was trying to get me out on time I had to drop my kid off some food and I was running late definitely can feel improvement since the last time I was here read more

great sandwiches and excellent service. i'm not sure why the ratings are so low for this location. it's pretty great.

Went in today young lady was so welcoming great customer service and polite what in today around 7 keep up the great work

Service was bad, didn't catch even want to catch the names but it was a man and woman working tonight.

Great service and really good sandwich's. Staff is extremely friendly and the store is very well kept. Emma made our sandwichs, and gave great service. read more

Jersey Mike's Subs - #6 Roast Beef and Provolone #17 Mike's Famous Philly - Fast Food Near Me - Rolling Hills Estates, California

DON'T ORDER ONLINE. Every time I have my order is wrong. Also, staff is rude and doesn't hold themselves accountable.

First time going to a Jersey Mikes. Only 2 people in front of me but we were ignored for online and pick up orders. The employees here had the worse attitudes. It felt like they were pressured to work here. No personalties, no help with my order, the young kid kept yelling you want it Mikes way....like I had any idea what he was saying! Sandwich was fresh and good but wow, I will not visit this store again. Everyone in there was treated badly. read more

Great subs. I love them and my daughter orders them every day for school. Fresh cut meat and cheese. Mike's way is the best.

Walk in to Jersey Mikes to find a sandwich specialist on his laptop and two people behind the counter. I pick up my mobile order and the kid with orange hair asks if, "I mind closing the shop door behind me?" I smile and laugh and do but I will say, "You have three able bodies and I as the customer who just paid $39 for two sandwiches is pretty sure that you can take that courtesy and walk from behind the counter and shut your own door" I have children older than you...IT WAS NOT APPRECIATED & a poor decision -- it isn't acceptable to someone like myself who just pulled a double in emergency services. Know your customer. read more

Waited to review to give this place at least a few chances with multiple visits. 1st visit - sloppy made sandwhiches / hot sandwich was on soggy mushed up bread/ cold sandwiches made wrong per online customized order- tasted unlike the other good Jersey Mike locations- 2nd visit- Order was in placed in a small bag that didn't fit a Giant sized hot sandwich so it leaked and was crushed and sogged up against the cold sandwiches. 3rd visit- got a call after placing online order that they were OUT OF BREAD!!!!! And asked if I wanted to wait until the bread truck came to fill the order? Canceled the order. WTF? What SANDWICH shop RUNS OUT OF BREAD ? Location failure- too bad. Really wanted to have a good chain place succeed here but ....need to drive away from PV to get good food as usual. Too bad. read more

I should have listened to the other reviewers. Worst JM's I've ever been too. Staff is lackluster and borders on just plain rude with no hello, greeting or niceties. They are like robots and didn't even get my order right when I asked for oil and vinegar on the side. They splashed vinegar all over my sandwich and by the time I said "stop" it was drenched and too late. No offer to remake it and to make it even worse, she finished making my sandwich then left it to sit while she finished the next guy's order. WTH??!!?? Lame. Thanks for my gross, soggy sandwich people. We'll drive the 5 miles to Torrance next time. read more

Not as description, peppers were spread correctly. Not hot enough. Did not provide napkins.

0 stars (for service) if I have to. First time: ok. Second time: waited 2 hours for an online order (when it said 20-30 minutes). Third time: waited for a long time and when we got ours they gave us the wrong order. (My son overheard one of the employees saying "Dude, we need to stop giving out our orders to random people.") We will go to the Torrance location. read more

Wow. I should have read the reviews before trying this place. The people behind the counter were so rude. After the eye rolls when I asked what kind of bread they had I should have walked away. By the end of telling them my order I was afraid to say anything and I just let them add what they wanted to it. And on top of all that the food was old... the lettuce visably brown and wilted. Sorry I decided to try this place. You think the owner would care just a little and right these wrongs.... read more

Great service and sandwiches very clean place and polite employees. I recommend Jersey's Mike read more

Short black hair in sandwich.... 2 of them. Really gross. Wear hairnets PLEASE. First time I encountered this at this location.

This location desperately needs help with the staff enthusiasm and speed. Most melancholy sandwich shop I've ever been too...

The employees are extremely rude and not welcoming and just don't pay attention to what you are saying. I ordered a sandwich for pick up tonight and it was so burnt it and hard it was black. It was also smothered in oil. Absolutely disgusting read more

Customer service is terrible! Very slow and un-friendly. I usually order a #11 (ham & salami) w/turkey instead of ham. All other JM will honor the order except for the one in Rolling Hills. They charge me almost $4 extra to swap the ham for turkey. I don't get the cheese with the sandwich so it's a savings for JM. I don't get it. Not visiting this location again. read more

Horrifying service and incredibly rude staff, great location if you'd like to be insulted and walk away with a mediocre meal

Ordered a sandwich on wheat bread. Paid extra for avocado. When I opened the package at home the sandwich was on white bread and, even more disappointing, it did not have avocado. read more

I LOVE this sub shop! The Service is Pretty fast for me and the food is AMAZING. I recommend the #6 Roast beef and provolone or the #17 Philly cheese steak. read more

This location needs to stop using stale bread. At least 3 times I've had old, dry bread here, yuck!

It's time for us to switch back to SUBWAY. The last two visits to Jersey Mike's have been terrible. Today we stopped by at around 5:30 for dinner. Working behind the counter was a heavyset woman and a skinny guy with glasses. They had their music on so loud that they couldn't hear what we were saying and we had a hard time hearing them. My wife ordered a #8 Club Sandwich and the idiots left out the bacon. I ordered a #10 Tuna and the geek spread the tuna on so thin I had to order and pay for extra tuna. Then I to,d him not to cut it in half. And he cuts it in half. We didn't realize the bacon was left off until we got home. We tried cal.in to see if we could get the bacon but they don't answer the phone. We've been going to Jersey Mikes for sandwiches because we like it better than Sunday. But no more. Back to Subway for us. read more

I placed a curbside pickup order. The app said it will be ready in 15 minutes. I arrived at the parking lot in front of Jersey Mike Subs, and I ended up waiting for 60 minutes for my order. The employees forgot to bring my order to my car. As a result, I have to go inside of the store and pick up my order. read more

I love this place! The workers here are really welcoming and friendly, I ordered the #6 Roast Beef and it was delicious! came out fast and made well! Definitely recommend here read more

I thought maybe the lack luster visit was just a one time thing ... nope.... the employees barely speak for one stood there for minutes (I was only person in there) before anyone asked could they help. Don't ask a question you barely get an answer. Then the girl standing there waiting for the guy to slice th meat had my bread on the bare counter (the counter she used a rag to wipe a rag that wiped everything ). Didn't get a anything else would you like ... just off to the register wasn't even told how much nor given a thank you. Aside from the "exceptional customer service" ( insert sarcasm) the sandwich was sloppy and not put together well. Eh... will I try it again for the 3rd time? Probably not... at least not this location. read more

I'm not sure why there are so many bad reviews here, the sandwiches and service are exactly what you expect from Jersey Mike's. Meats sliced to order, clean facility, friendly service. read more

horrible service from a snot-nose girl behind the counter. We ordered salads but she didn't think it was important to tell us that they ran out of forks. So she laughed at us when we were bothered by this last minute discovery - of course, she waited until right after we paid for our food. nice. Besides the fact that this is lousy customer service, wouldn't common sense tell you when you're down to the last 3 or 4 forks, you should probably get more from Target, Pavilions or 5-Below (just 3 of the choices within walking distance)?? @Jersey Mike's - you need to fire her. She is a problem and from the looks of the other reviews, this isn't the first time. read more