I don't usually leave reviews for chain restaurants, but when I saw this location had a 2-star rating, I felt like I needed to share my experience. We're not from the area and stopped on our way home. I'll admit, we were a bit hesitant because of the low rating, but we were hungry and decided to give it a try. To our surprise, the staff was extremely friendly and efficient. They were even actively checking food temperatures, which gave us confidence in their attention to quality and safety. The food itself was great, and the portions were completely normal--exactly what you'd expect. I think bad experiences can happen anywhere, and people are often more likely to leave negative reviews than positive ones. So if you're considering stopping by this Chipotle, don't let the rating discourage you. Our experience was excellent, and we'd happily come back. read more

They are much cleaner & well organized now. Potions are very large & service is fast. Much improved, changed my 1 star to a 4 star. read more

Chipotle Mexican Grill - Lid in the meat. - Fast Food Near Me - Rolling Hills Estates, California

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Two stars? Are folks expecting a Michelin started restaurant? This is a qsr. The burgers are up there with in and out and fatburger The store is clean The service fast The only demerit I could give is that they ask for a tip on check out If it's table service , yes. But fast food ? So, folks. Calm down and enjoy what the habit is. read more

Horrible service was waiting for about five minutes while six employees were upfront not a single one greeted me nor helped me, so I leave then a couple guys come in they get helped immediately that was insane. I'm a tall, brown skin fellow and the two individuals who got quicker service are white perhaps that influenced employees on the clock. read more

Chipotle Mexican Grill - Fast Food Near Me - Rolling Hills Estates, California

Been patronizing this location for years! Service is usually pretty good! Today, not so much! There were four people behind the counter and one employee on break ordering food! And the restaurant was completely empty! I think they might have all been taking a respite! My son and I finished our meal and wanted to order chips and guacamole to go for my daughter. I was standing at the cashier for what seemed like an eternity and making eye contact with three of the employees separately! Unfortunately, it felt as if I was a ghost. Not one of them attempted to help me! Finally, the one employee who was in the lobby sweeping saw what was happening and finally came over to help me. With that said, they just must of had a bad day! read more

Staff was super nice! Acknowledged me the second i stood in line. I had the steak burrito this time. I usually get a salad bowl but I tried something a little different today. It was delicious. Super fat burrito! I had a few bites for dinner again and i still have some left. I will return to this location Shot out to raymond for being very pleasant! read more

This is my local Chipotle. I've been visiting this particular location since it first opened, and I've always had a pretty good experience. Service has always been friendly and efficient. An assembly line behind the counter. I usually get a chicken bowl. Hold the beans. The sour cream tends to be a little watery, so I don't get that anymore. Not much ambience, so I've never sat down and eaten here. I always take my food to go. There's plenty of free, shared parking. This parking lot is a mess in general, but manageable. read more

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I broke up with Chipotle a few years ago after repeated experiences with low quality and strangely-flavored food, as well as unpleasant staff. It was upsetting--Chipotle used to be soooo good! But I had to accept its deterioration and walk away. Well! We encountered this Chipotle today on a Sunday drive and decided to chase the dragon. And I'm so glad we did, because this Chipotle is GREAT! My chicken taco had that familiar flavor (awesome!), and it felt like old times. My boyfriend felt the same about his chicken bowl. Plus! The person doing the tortillas and meat was so pleasant and friendly, and they even gave us tips on where to gawk at fancy mansions on the hill. In this time of declining institutions, it warms my heart to know that there are still great Chipotles out there! Tasting that flavor was like taking a time machine back to a better era. read more

This Chipotle was the most unpleasant experience I've had with a fast food restaurant. The staff is extremely unfriendly and rude, with absolutely no service skills. We went almost 2 hours before closing and were met with constant groaning and audible complaints from the staff, with them ignoring us many times and moving very harshly--slamming things down unnecessarily and just making us feel unwelcomed overall. This is not the first time we've had this experience with this Chipotle location, and I never leave reviews but this behavior was just far too insane to encounter. I'd look into replacing the staff as the negative reviews are mostly on the service. read more

Very rude customer service. We came in around 9:00 PM, an hour before closing, and the employees audibly groaned when we walked in. They also groaned every time we asked for sides like vinaigrette, which made us feel like an inconvenience even though the store was still open. I understand it was late, but there was still an hour until closing, and customers should not be treated like a burden for ordering during business hours. Very disappointing experience. read more

This was always just a generic Chipotle, as good as any Chipotle can be. However, they CLEARLY aren't handling food or cleaning properly because most recently I ordered food and now am suffering from a stomach bug because of it. I am having an absolute horrid experience right now and I don't care how close or cheap it is I am never coming back again. Plus the employees always skimp out on my cheese in online orders. read more

I really like this location. They are on top of it, give proper servings, always are fast and friendly. Easy parking, fast service, fresh food, can't complain in the slightest read more

I have rarely been to bad chipotle locations but this is definitely one, the portions were super small, my plate was really light and when I opened it all the ingredients moved to one side, they also forgot an ingredient on one of my bowls so I had to come back and ask for the side of lettuce read more

I have been to other chipotles recently and they have been really disappointing with their quality and portions. I came here today and the whole team delivered. The food was perfect and tasted so fresh. The team member who put my bowl together was so nice and attentive. She even gave me good portions which came be hard to come by at most other locations. The team looks like they enjoy working together and I can tell because it shows in their quality of service. I have no idea why this place has such low stars. It's probably because of Palos verdes Karen's who have nothing nice to say and only want to spread negativity. This location has it going on. Thanks for the great meals. Keep up the good work! read more

1 star because I have to. This is the closest location to me and there's always some new rule here that management invents that doesn't apply at other locations. I've been going to Chipotle for nearly two decades and I've always gotten lettuce on the side because I don't like to put lettuce in the microwave. This one the manager decided that they no longer give lettuce in a foil and said I could only get a small cup but if I put it on the bowl I could get tons of lettuce which is actually bad business. I'm done coming here because there's always a new issue. The regular line staff is so nice but it's just sad there's always one or Two. Before it was some little short dude with a mustache, this time it was a lady that was just mean mugging and saying no. I'm so done ! read more

Portions here are smaller than average, I also asked for extra lettuce and it looks like they gave me half of a portion lol Food was standard chipotle, just not too happy about the portions. Next time I'll order in store to ensure I get the desired amounts of my order. read more

Chipotle Mexican Grill - Bowl didn't look full, and this is not "extra lettuce" - Fast Food Near Me - Rolling Hills Estates, California

I had loved Chipotle for years. However, this recent visit made me decide not to frequent it any longer. I hate giving a poor review, but I must be honest. I had visited on a Saturday and was disappointed at how empty the food station/selections were with a few just scrapings available in a few of the areas (chicken, beans, lettuce). I had ordered a bowl and was surprised at how meager it had looked, especially for the price. The seating area was unclean, utensil area littered with splashed iced tea. The sweeteners even had dried wet marks. It was unappealing and unappetizing. Sorry, but there are too many other options elsewhere now. Management must keep a closer eye on the operation. read more

This is so weird that I'm taking time out of my day to put a 1-star review on a fast food chain... especially for something so simple. Store made an honest of giving me a small bag of chips when I ordered a large chips an queso (ie no queso and a small bag). Called the store to explain and ask they refund me the few bucks... instead I get met with an AI IVR that spends 10 minutes doing everything in its power to block me from talking to a human and "misunderstands" virtually every response imaginable. Eventually had to lie and say "food poisoning" to get transferred to some overseas call center that asks me to email a copy of my receipt and photo of my order, puts me on a long hold, then tries to haggle me. This has been the single weirdest experience I've had with a restaurant in my life. read more

Such a dump. Chipotle is a rip off and thats why there's so much news around their policy. You are out of beans, no biggie but still charge the same. Such shameful act read more

I went in for lunch and every single table was dirty and the staff didn't seem to care. In the 30 minutes I was there, no one ever came out to clean. The food was lukewarm warm at best and unimpressive. In addition to the bowl, I ordered a large drink.....come to find out that there was no ice. I told the staff and they said, yeah our ice machine is broken so no ice. The ice tea was out as well. The overall experience was an F-. In reading the other reviews, this particular location has serious mis-managemnt issues. I've eaten at several others that were really good. Avoid this location at all costs, it's just awful. read more

there was no steak and the portions were very small, the staff were rude and not patient, I had a free entree coupon but they said it was only for online use which isn't true so I had to pay. read more

The workers were rude asf when I questioned them and they barely Gave me protein they were rationing me it's ridiculous.

I've never left any 1 star reviews in my life but this chipotle deserved it. Horrible service ran out of almost every protein at 8:30 they refused to make more after I waited for over 10 minutes in line. They said the kitchen closed which I find hard to believe since they close at 10. The staff member behind the counter was very rude to me. If you're feeling hungry after 8 PM, I don't suggest going here. read more

This is a great Chipotle. Food and ambiance are up to par with or exceed other Chipotle's. Lydia is super professional and provides excellent service! read more

Based on 2 visits at this location which has got to be the worst store in the nation. The portions are paltry and the manager charged me for pico de gallo. It's really bad here. I would avoid this location. read more

The good: My husband will rarely say no to Chipotle. I got a chicken bowl with brown rice and a few of their self-serve agua frescas. I also tried a steak burrito with guacamole (yes, that's extra). I love the variety of agua frescas they have and how it's self-serve so you can try them all. They have both an indoor and outdoor seating area. I like that they have many meat options and options for vegetarians as well. I liked how fast the workers were at assembling the food and how they have an assembly line setup with a server designated for a different aspect of the bowl. Chipotle is always a satisfying and filling meal. They have a kids menu with quesadilla and tacos as options. The bad: The chicken's spicy even though it isn't listed as spicy. I love spice but was trying to share my bowl with my toddler who can't quite handle that heat yet. Next time I guess I can order from their kids menu but I don't know what protein options exist for the kids. The interesting: I've been to their first location in Colorado. The layout and style is very similar still! I feel like their burritos are smaller than they used to be? Either that or my appetite has just grown. read more

I arrived at Chipotle around 9:05 PM, well before their posted closing time of 10 PM. To my surprise, they were already out of steak, chicken, black beans, and peppers -- key ingredients for most orders. I ended up settling for a veggie bowl, and even then, I was given the last of the guacamole and corn. As I walked out, I saw a couple about to enter and warned them about the limited options. After hearing what I experienced, they turned around and left. Honestly, if you're going to run out of essential ingredients an hour before closing, maybe consider closing earlier. Very disappointing. Customer service was cordial therefore I will give two stars. read more

What has become normal from my experience with this location is take-out order was wrong. You don't find out until you are gone. Order was half wrong, no salsa provided. Do not set a tip until you check your order. read more

The staff here are the nicest people ever! Thank you for helping me out today! Food was great too

+Parking: Parking lot & located where Burger King used to be.. or... next to Habit. +Service: Glad they survived the pandemic, because lots of places closed. I admit, pre-pandemic & post have about the same quality of service. Early into the opening of this location, they have small portions, but it really depends on the individual. Some people give more or less. You can also ask for more and they will tell you if it's an extra charge. Employees could smile a bit more, but meh. + Food: Another reviewer said the same thing. It's a chain restaurant, not a Michelin restaurant. You can always drive to Torrance & management is different everywhere. Quality overall is the same recipe. It depends on the chef as well. One time, my brother & I got the chicken fresh, chopped salad freshly washed, or the fajitas fresh. The portions could be larger, but it depends on your server. I always get the chicken bowl or chicken salad bowl, black beans, brown rice, fajitas, corn & mild salsa, and a ton of salad. Sometimes I add a little bit of cheese or sour cream if I feel like I need more flavor. We all know the tortillas are no longer free, but may get them on the side for more carbs. Overall, solid place for a quick to-go item. Note: The Chipotle app is pretty useful with the rewards. My family & I saved our points for chips + guac last time. Mucho Lime flavor & the chips are crispy :) read more

Chipotle Mexican Grill - Partial order left, but hit or miss. - Fast Food Near Me - Rolling Hills Estates, California

Really nice girl with brown curly hair helped me out tonight. She was very well mannered yet so casual. Great experience!

My son dropped his wallet as they were leaving the store, the girl mopping the floor let he and his date out...they were the last two served in the store. When he came back to get his wallet, it was still on the floor, girl was still mopping. He got his wallet back, except all his money was gone. Scummy a$$ employee's. When we attempted to call back store to speak to manager AI interfered and voicemail was full. Not allowed to leave message. I guess we'll file a report with the police! read more

I love Chipotle food but this location's service is not great. They're not too friendly (but also not rude), and the team seems more interested in chatting with one another than helping customers. The food is pretty good but 20% less fresh than other locations, in my opinion. The seating and parking here is really good, and store seems quite clean. read more

Garbage, Rubbish a fantastic place to get sick. I had lunch (or poisoned) if you will, there today. The workers on the assembly line with emotionless expressions slapped spoonfuls of salmonella on flour tortillas. Within one half an hour I was in the bathroom experiencing stomach cramps with everyones favorite, diarrhea. This was the most miserable excuse for what they sell as a Chicken Burrito. The Health Department should be notified and they deserve to be investigated for serving/selling substandard food. I've eaten Mexican food my entire life from Rosarito to Cancun and never experienced the intestinal discomfort like this. If you want good Mexican food go to my favorite The Onion. Taco Bell is even superior. Remember, readers remain Feral unless you can't get off the porcelain bus after visiting Chipotle. read more

Where did professionalism go? The hours of operation are posted as opening at 10:30 am and with a handful of potential customers waiting outside, the manager sends an employee out at 10:35 to tell us that they are working on an online order and won't open for another 30 minutes. COULD THEY HAVE SIMPLY POSTED A SIGN AND PLACED IT ON THE FRONT DOOR NOTIFYING US OF THIS? Do they think that we have nothing else to do than wait during the work week? I asked an employee if I can talk to the manager and he replied, "she would only say that it would be another 30 minutes". So the manager cannot even come out to answer my question during official business hours? The awareness of being professional seems to be decomposing in our society. read more

They are extremely stingy with portions here. I understand not giving overfilled scoops of rice, beans, or chicken, but when staff are using their gloved hands to put food back from the spoon into the trays, that's inappropriate. This is the only Chipotle location I've been to that consistently gives small specific portions, and it really lowers the experience. Like why are bits of chicken being taken from the tortilla and put back into the tray when there were already few to begin with? I used to love Chipotle, but this specific store damages the brand. Hopefully, action is taken, because all Chipotle locations should uphold the same standards. read more

Terrible Chipotle. The DIRTIEST, MESSIEST, most disgusting restaurant. Utensils are always missing. Tables always filthy. Overflowing trash cans. Trash on the ground. The staff is even worse. Terrible staff. So rude and unresponsive. They clearly hate their job. So sad. Get it together Chipotle. read more

One of the girls working, when asked for extra lettuce, was given so much attitude. Service was fast but very inconsistent. Chipotle in other locations always out perform this location. read more

Chipotle Mexican Grill - Fast Food Near Me - Rolling Hills Estates, California

I don't know if it's this location, but the portion sizes are tiny. The girl ordering a bowl before me barely filled half the shallow bowl and this is with a dollop of guacamole for extra $$. I asked for a salad and she put like 10 pieces of lettuce. I was like more lettuce! How are you stingy with lettuce?!!!! I could barely find the chicken. You've raised your prices 40% and shrunk your portions by 50%. Ugh. read more

Came here on a Friday evening around 8 and they were all out of toppings. Literally all out. The only thing they had was lettuce and GUAC. They weren't going to refill it or discount anything. This guy in front of me got a veggie burrito and his burrito looked like a taco. It was horrible. I don't understand chipotle. read more