Stopped by tonight after work for dinner, Jaden immediately greeted me and was friendly making great conversation. The food was cooked and prepared quickly, the store was neat clean, and immediately cleaned after food was prepared. As I was eating my food I noticed a common trend of Jaden's friendly personality making conversation and talking to others about local spots to check out. He had also recommended a new way to proper a toasted bun. Which I will be ordering every time. I always enjoy jersey mikes but tonight at this location specifically I was blown away by the way Jaden and Dom interacted with customers and made us feel like a local! Anytime I stop by the Riverside location I will be looking forward to seeing Jaden and Dom again. P.S Jaden refused a personal tip and was more appreciative of our kindness towards him and his store and would have rather had my personal opinion on Yelp. Thank you Jaden!!! 11/22 7:00pm Taylor T 10/10 read more

When you place your order on their app, yet the staff cannot get the order correct it is rather annoying that you're unable to enjoy your expensive lunch! My sandwich was completely drenched with oil and vinegar that it arrived soggy. I ordered a Pepsi and received a Cherry Pepsi. There went enjoying my beverage Overall this order delivery was not the greatest , what a disappointment and a waste of 32.00 Sent comment via website and they've never responded read more

Jersey Mike's Subs - Ordered Pepsi , NOT cherry Pepsi - Fast Food Near Me - Riverside, California

Ordered for delivery Bread was hard and orders were wrong Will not order from this store again Very disappointed read more

Unprofessional manager, with a very poor attitude. I don't like.my job either, but I remain professional. Work on that.

I recommend this place the sandwich is always good and the service was amazing. They were very friendly.

Not a huge fan of jersey mikes in general. No issues just didn't see them as anything special but popped in to grab a quick sandwich and posting up to give props to the kid that was working alone here on 4/18 at ~5pm Had a few customers and he balanced the orders like a seasoned bartender can make multiple drinks at once. Hope the owner knows what's he's got in this employee and treats him well. read more

Came here during lunch hour...luckily not too long of a line. Operates like like a Subway. There is also some indoor seating. I got the Mike's Chicken Philly, and it was good. read more

Jersey Mike's Subs - the menus - Fast Food Near Me - Riverside, California

Absolutely worst customer service I have ever received. From the moment I walked in, the guy Jayden I believe his name was VERY rude and disrespectful. Has no sense of customer service. Very negative attitude, I am so shocked that person has a job there. read more

Very clean when going in. The service was very prompt! Employees are very nice and respectful! I would stop again when I drive thru Riverside. read more

In customer service didn't get the guys name but he was definitely rude and in a rush it was at 9pm during closing time but they had the door unlocked so idk but definitely rude and rushed read more

I usually have great experiences when eating at Jersey Mike's. However, at this Jersey Mike's located on University Ave. Riverside was shocking for me. I've ordered food on the app a few times already, and no problem. This time, I ordered an hour before I would pick up my sub at 2:00pm. This way, I'll have more time to eat for my 30-minute break. I got there about 2:05 p.m., and the employee (Jaden ) asked who was the pick-up for, and I gave my name. He said that order was made at the 1pm I ordered on the App and it's in the fridge. We will make you another one in 2 minutes. This place was busy at the time so I don't know how it would be only 2 minutes. I sat and wait for 5 minutes and saw a bag was on the counter. I asked Jaden if it was mine. He said yes, and asked why didn't you tell me. He said I thought you went to the restroom. Why would I go to the restroom? I'm waiting in the front so all workers could see. I saw the manager Rosie and shared my bad experience. She said she would talk to Jaden. I got to break the room, and my sandwich looked like garbage or leftovers. I couldn't believe what they served me. See the pictures for yourself. I just opened the package, and there this inedible sandwich. It something you would find in their dumpsters after work. I paid a total of about $12.00 for sub #9 and diet coke. This is not the standard of Jersey Mike's food or customer service. I called and spoke with Rosie ( manager) and she said to bring it back. I had to wait until I got off at 5:30pm to bring back. Needless to say, no lunch today. I showed Rosie the sandwich, and she said that's the correct sandwich. I said I've had better-looking sandwiches than this at Jersey Mike's. There was no apology, just I'll make you another one. I got my sandwich and left. Yelpers, please let me know if you have bad experiences with this location. It's a 1 star for me. Yuck read more

See all

Consistently good food anytime I have a sandwich there. I have tried hot and cold choices and they have all been delicious.

Wow, I'm in total shock, I always order from Jersey Mike's, and today, I was totally surprised by the customer service given by assistant manager Julia. I ordered 2 sandwiches on December 22nd at 6:42 PM, and both sandwiches were delivered. One was totally wrong. They did not pay attention to the details in the order that was submitted online. After the delivery, I immediately called back and spoke to Amen, and he was very apologetic, and I wanted to come back and get a free sandwich. Because they did not do what the order specified. So right now, I called to retrieve the sandwich that I was told that was going to be replaced from the mess up 12/22, Julia very rudely told me. Amen doesn't have the right to pass out free sandwiches and stated I would not be receiving a replacement sandwich. read more

The sandwiches/bowls never disappoint. Staff is super friendly and our food is always ready on time and exactly what we order.

Here almost daily... not kidding. Jersey Mike's juices and cherry pepper relish, hit a spot that no where else can lol. I get the veggie, but when I'm craving meat, I love their turkey. Their roast beef is really good as well. The meat and cheese is sliced fresh and veggies are topped fresh as well. **Get it Mikes way.. add mayo and cherry pepper relish to the lid** literally the cherry on top!! Everyone working; whether day or night shift, everyone is so friendly and helpful personable. All while being quick during the small lunch or dinner rush. They're cold & hot subs are really good as well. So yummy!! You'll definitely be returning!! read more

I had a really good experience as this Jersey Mike's today. Atmosphere: 5 star. I recall the place as being cool and clean. The employees greeted me. The place was tasteful decorated. There was no line while I was there and I got service right away. Service: 5 star. I didn't get both their names but I think one of them was Marcel. He looked like he was a recent high school grad on the football team (muscle city). I suspect he might have been a little O.C.D. because he made the sandwiches so neatly. Value: 5 star. They have a special in the window. For a limited time after 5 PM they have a buy one get one of equal or lessor value. It is true that this is a limited time situation but since it was my experience it made getting the #7 turkey sandwich an awesome return on my $14 or so. Quality: 5 star. Taste and delicious. Enjoyed the protein and dressing. It filled me up and I had left overs for the frig. No regrets. read more

Jersey Mike's Subs - Fast Food Near Me - Riverside, California

See all

Amazing!! Food was ready on time for our employees... everyone received the right orders

Came in here today on the way home from a long day at the safari park. My family and I encountered an employee named Rosy, and she was very rude. She had very poor customer service. I am vegetarian and asked for a veggie with extra lettuce and tomatoes. The guy employee making my sub said you want it Mike's way I said no thank you nicely , and ordered it with lettuce, tomatoes, pickles and light vinegar and oil. Rosy wrapped the sandwich up and said to me "next time you can order it by saying mikes way no onions". I guess she does not know that mikes way also consist of salt, pepper, onions, seasonings I did not ask for. She was also very rude to the customers in front of us. I honestly feel bad for the franchise owner as they will end up born too close if they have employees running people off from their location. I will never go back to this location. I have never had a bad experience at Jersey Mikes before. Rosy needs to be re-trained and warned to not treat customers so poorly and have a bad attitude or this location will not make it. read more

Just had a terrible experience, employees are disrespectful and rude. The rude employee refused to give her name. 5/6/25, Update: I was told a manager would be at the location today at 12:00. I went to the location @ 12:45 and there was no manager available. Neither the District Manager Freddie nor assistant manager Michelle was available. They took my phone number and said they would call. I am currently waiting, for someone to call back. Another example of poor customer service. Well I received the phone numberfor the so called District Manager and no answer! Finally talked to District Manager Freddie, he claims he will do training with the young lady who was disrespectful. If she is old enough to work, and be disrespectful, she is old enough to be accountable! The manager kept asking what he could do for me, like the whole reason I wanted to talk to him is because I wanted something free. I told him no thanks that is not the reason I wanted to talk to him. I will not be back to that location and I advise others not to go. We do not spend our hard earned money in these establishments just to be disrespected! read more

Slow workers, manager was a woman who was very rude . Not coming here often... Theres a line and workers are wiping walls down.

I'm not complaining about Jersey Mike's just this particular location. I've been there a few times the staff is never ever Pleasant or friendly and on top of that the place is disorganized would it hurt the owners to put up a simple rope so that it was obvious who has ordered and who was waiting on an order instead of just having a room full of people confused. On top of everything there are no soft materials in the store everything is hard so everything Echoes and it becomes extremely difficult to know what they're saying if there's a room full of people. This store this location needs New Management. read more

Lady named ROSIE help me, might not even be her name but I asked for onions she said they didn't have any. I saw whole onions hanging out waiting to be sliced and she said those were for other customers. Wow! She had a very bad attitude and I wasn't finished telling her what I wanted on my sandwich before she wrapped it up and she said I should have told her before she wrapped it up. I'm kinda shocked at the customer service. When I went to eat my BLT I found the outside of the bread covered in oil. I didn't even get oil on my sandwich. Very disappointing. Enough to not go to this location again!! read more

Jersey Mike's Subs - Oil everywhere - Fast Food Near Me - Riverside, California

Always great customer service and fresh ingredients. Great for large parties also. Can't go wrong here ever! Their online experience is very easy to navigate too. These locations remind me of my days as a youth in New York. read more

I don't write reviews but I had to absolutely write one this time after ordering. I ordered avocado on my sandwich and was literally given like 16th of an avocado. I understand there's an avocado shortage but that shouldn't mean I shouldn't get what I've paid for. I've attached a picture of only half the sandwich but the other half only two smears read more

Jersey Mike's Subs - Fast Food Near Me - Riverside, California

I didn't catch her name, but the girl with brown hair at the front was EXTREMELY rude. I am a rather understanding person, since I have also had a job in the fast service restaurant industry. However, I had been waiting along with about 8 other individuals to have our orders taken for about 10 min. They appeared to have a large online order they were preparing, but mind you this was about 12:20pm on a Wednesday. I finally had my order taken & then after 15 min, I had to ask for my food because I had to get back to work. To which she replied, "It's probably best you go somewhere else." after the fact that I had already paid. At this point I told her I did not have time to go elsewhere given I had already been there for about 30 min. To which she immediately responded, "I'll just issue a refund." I was the first in line, had already paid, & she was busy making the orders for the customers AFTER me. A younger gentleman came out & offered to make my wrap for me. She initially told him not to because she was giving me a refund & I ask why is he not allowed to make it if he has the time? She rolled her eyes & gave him permission to make the food I had ordered & PAID for. Very rude, terrible customer service. I understand that restaurants like this get busy & overwhelmed, but for her to try & make the decision of a refund for me just so she didn't have to make it was wrong. I hope management has a conversation with her, not only about her blatant rudeness, but about helping her team figure out a better system to ensure they can operate at full capacity when they have large orders/lots of customers in the lobby. read more

I came in with an e-gift card to buy a sandwich. Cashier said it wasn't valid and said he couldn't take it. He asked me to open the gift card up in front of him insinuating my gift card was bad. So I paid with a ten dollar bill. The cashier looked my bill over four times making sure it was real. I was so embarrassed. I felt because I had walked out of my house with no make up and my hair up in a messy bun, I must have looked like a bum. I was treated like one. Food was good. Service if you don't look fabulous, will be bad if you get this cashier. read more

I've always had great service at this store and have always been pleased with my orders. That being said...is this location closed, or are you just renovating? read more

This has been the worst jersey mikes ive ever been too. Ive never experienced such slow service in my life by two workers. I had to leave it took so long for them to even try to take my order. read more

The sandwich was immaculate and so was the service. Seth whipped up those sandwiches mikes way and boy let me tell you, Mike would be proud.

Clean shop, clean bathroom. The staff were polite enough and made the sandwiches fast. I generally don't trust sub shops, so I set an alarm for 3 hours to see if I got sick. Didn't get sick and it tasted pretty good. read more

Jared the incompetent female employee. Was horrible. Where do I begin. First I placed a pick up order, and asked for some items on the side . Did she do that of course not. So I called the store and told her that I asked for some of my items on the side . She said you didn't put that on your order . I said yes I did . She reread it then had the audacity to say. You have to put it on the top . For my side or we might not see it. When she was talking about a certain area. I said that's not an option. Oh ok she said . She still said but put it on the top though . This wouldn't have happened if she would've read the the whole thing, and not be lazy . I said I never had this problem before. She sounded shocked . Then had the nerve to ask me why I wanted my items on the side. First that's non of business. Also a lot of people do. But I told her for my calories. Then her dumb$$$ said we have a calorie guide. And jalapeños etc. aren't many calories.I said not every one wants everything on the salad all at once . Especially if you don't eat it all at once etc. then she said oh ok. So what do you want me to do about it she said. Omg wow just wow !! So I said what's your policy. She said we don't have one omg. So finally I talked her into making me another one . Then she said you should upset. I said I'm worried that you'll give me special food for complaining.she started laughing, and said oh no I won't do that. I've also had people that I know say the employees are rude and won't acknowledge you when you enter etc. I see it now.I don't know why my review says a month ago this was yesterday September 1st 2024 btw read more

The service here is awful. Takes 3x as long as other locations because the employees are constantly chatting with each other and not paying attention to customers. You would probably get your food faster by driving to another location. read more

The man with the pink hair and girl working around 4:30 today were absolutely TRASH. This new generation of workers are ridiculous. They were both high out of their minds like GIRL. If you wanna get high that's cool but at least do your job right. They have no respect for their jobs / store talking trash about everything/everyone that works there clear as day as people are picking up sandwiches & the sandwich bar was an absolute mess and there were only 2-3 customers while we were there. Hopefully the GM realizes these types of children have no idea what customer service is let alone being able to run an establishment on their own. My elderly mother said bye on her way out & they laughed. People have such sad disgusting attitudes, it's a shame. & to think of them reproducing BIG YIKES read more

Horrible experience today April 23rd at 1:30pm. A worker behind the counter was absolutely rude. He was working the bread and meat counter today and never asked me what type of bread I would like after I told my order. I then asked him that I would like wheat and then he rudely replied You need to tell me what bread you would like before I order. I replied that's odd I usually get asked what type of bread I would like. Extremely rude staff and then he gave me dirty looks the whole time he was cutting bread. Every time I come here they either get my order wrong or I have to deal with rude customer service unacceptable. read more

Grabbed some lunch with my coworkers today, I work in customer service and I take pride in it, Rosie if you are not happy where you work please get a new job, there is no need to be rude to the customer if they have not been rude to you. My coworker asked for onions and Rosie said they did have any as we were looking at the 4 onions on the counter when we asked about them she said they were for the other sandwiches and proceeded to wrap my coworker sandwich my coworker was not done building her sandwich and she had already wrapped it so she told her she wasn't done and Rosie said" you should have told me before I wrapped it" and never reopen it to add what my coworker wanted, she did add oil and made the sandwich so soggy when she never asked for oil on her sandwich..... Horrible customer service Rosie get your shit together. read more

Jersey Mike's Subs - The worst sandwich ever! - Fast Food Near Me - Riverside, California

Get the vegetarian sub, "Mike's way"! I love the red pepper salsa! We also have tried and loved the portabella mushroom sub! Delicious! We are weekly patrons! Yummy! read more

The food is fine. I was there between 4:30 and 5 pm today. I was the only customer. Five empty tables and all five were dirty, despite at least 2 employees working (one named Rosy). Laziness runs rampant these days; take some pride and clean the place up. read more

Always a great sandwich there and service is excellent and place is always nice and clean.

Great sandwiches with an even better staff! I work nearby and come here multiple times a week for the best subs around. The staff is always friendly and always get my order ready quickly. Most of them know my usual order and are ready to go as soon as I walk through the door. read more

So I get a reply from management after about 2 months to please email them back. I didn't want to but I was upset about the whole situation. I replied back within a couple of days. It's been a couple of months now and still no reply. Don't expect this place to be open for much longer the way they treat and ignore customers. read more

Jersey Mike's Subs - Fast Food Near Me - Riverside, California