Absence of friendliness: I usually like Jimmy John's, but the experience at this location was genuinely disappointing. All four employees seemed completely uninterested in being friendly or even minimally polite. I asked the sandwich maker to surprise me with any sandwich he personally liked -- something good, something he'd recommend. His response was, "I don't eat the food here. In fact, I don't eat at all." That was... not helpful. I wasn't asking for anything complicated, just a little effort or a suggestion. I even told him I would've paid extra for a great sandwich if he'd just made something he liked. And then to get a funny look because I didn't tip? I didn't ask for table service -- I just wanted a sandwich. A tip is optional, not mandatory, especially when there's no effort made to help the customer in the first place. To top it off, when the transaction was done, there was no "thank you," no "have a nice day," nothing. Just took my money in silence and walked away. A little friendliness goes a long way. Unfortunately, this visit had none of it. read more

Love the number 8 club sub ! Service can be friendly at this locations , can't say the same for all locations unfortunately but never had problems with my orders , I will say they have a bad habit of not cutting the bread all the way or just not cutting it at all read more

The Jersey Mike's RDU tour continues with a visit to the location on Edwards Mill. I ordered online using the app and got the Big Kahuna with extra meat and grilled portobello mushrooms. I usually show up five minutes before the time I'm given and the food is always ready. This time was no exception! Steaming hot goodness with melted cheese! There are no other words to describe the flavor except amazing! It's the same no matter the location I visit. Always fast; always hot and flavorful. I cannot ask for anything more. read more

Location was very unsanitary and customer service was very poor. When making our sandwich, the employee placed half of our bread on a surface that had lots of buildup (ex. stickiness and crumbs) from previous orders. We asked whether the surface was clean for our bread to be placed on it and were met with an attitude saying they had a big rush order before us. The employee proceeded to wipe the surface without using sanitary solution on the rag and asked us in a disrespectful tone if we would like the sandwich to be remade, without answering our question. We simply asked for the halve of the bread to be replaced with a new piece. Again, he disregarded our question and asked us if we wanted a new sandwich to be made. Due to his negative attitude and body language we decided it would be best to leave. read more

Asked for no peppers add lettuce, asked twice to make sure it was made correctly. Sandwich was insanely covered in peppers and no lettuce. Gave a good tip too but didn't matter, obviously the server couldn't care less. Took this one off my list to eat lunch. read more

Ordered a number 8, supposed to come with Bacon. They NEVER put bacon on my sandwich even after specifically telling them that I want it with the bacon. They act like it's optional when the sandwich description specifically says bacon and they don't put bacon on it. I even told the guy making my sandwich "YES to MAYO and BACON" then I turn around to pay for my order and when I get home i have got no mayo and bacon after specifically requesting and paying for it. What is wrong with this store? This has happened multiple times at this store. I will not spend any more money at this store in the future. I feel certain this is a scheme by the store owner to save money on bacon because this has never happened at any other Jersey Mikes. read more

My visit before today and the food was not ready. It wasn't even cooked, and I showed up slightly past my promised time, and the store was not busy. Everyone was more concerned about a leak from the ceiling. Only one person needs to worry about it, not 5! Today, they were out of bread unless I wanted my sandwich done on mini's. Said bread would be ready in 20 minutes. That was a lie. Hubby is in the store now waiting with far more patience than I, and it's not my sandwich that is waiting for the bread. The employees don't seem to care either. No apology. Not returning. read more

One of my favorite sub shops. It gets busy so ordering ahead is recommended. I always order a larger sub and make it lunch and dinner.

This store need more training! Everytime I go in this store ALL the employees are sitting down eating, arguing about who will get up and take your order! Then you have to ask them to wash their hands and change their gloves after touching MONEY! read more

I'm giving 2 stars, 1 for the taste of my sub, the other because I didnt have to wait long for it. I ordered ahead today on the app specifically to avoid spending much time inside. I was greeted by a rude teenager who spent more time scolding people about masks than focusing giving great customer service. I overheard him greet a guy about a pickup and then told him he needed a mask to be inside but quickly asked him his name. The man stated he had a medical exemption and the employee didn't seem to listen to the gentleman or care. My advice to this location is to actually put the subs on the table for to go orders or offer to take these out for curbside pickup instead of harassing people and myself having to listen to it. I won't be back to this location. read more

Ok. I love jersey mikes. But this one sucks. They overcharged me and refused to make it right. It's only $2 but it's the principle. Long story short. Ordered regular sub with double meat. Double meat for a regular sub is $2 more. They double charged me the $2. When I said hey , you charged me twice , he said yeah. We charge two times for double meat. So my regular sub is about $14. Ok ... why is it that every other jersey mikes I get the same thing for $2 less. It's because they don't overcharge me by double billing me. When I said that's not right can I speak to someone else , another guy pipes up yeah that's right. We charge twice. I could see for a giant sub charging twice for it but not a regular. And this is the only location that has done that to me. As a side note , they'll talk shit about you when you walk out because they don't seem to realize your coworkers are still in the store. Won't be back. read more

Ambiance? C'mon. It's Jersey Mike's. Always a reliable sub. Nice friendly young gentleman that work there!!!

Jersey Mikes is good...when they have products in stocks. I love the Portebello sandwich, but I like it as a wrap. I've found over the last couple of months that JM, at least the one closest to me (in Raleigh) doesn't have tortillas. If you're looking for regular sandwiches, Mikes makes a nice, fat sandwich that you can easily customize on their app. Pretty good stuff and better than some of the bigger chains. read more

I have no complaints about this spot. The one time I had to wait forever they gave me several cards for free subs. Not a 4 or 5 because they do like most Jersey mikes restaurants and touch money, cash registers and everything else without changing gloves... read more

Just an average stand in line, order a sub off a menu of 50+ combinations, add toppings from a limited offering, grab your chips and serve yourself a fountain drink. Pepsi products if it matters to you. You can get your sub in a tub--a salad instead of on bread. Lots of meat and cheese, but veggies limited to shredded iceberg, tomatoes, pickles, banana yellow peppers and jalapeños. Two of us had the combo: sub, chips and drink for over $25 with tax. It wasn't that good. Service was quick, restaurant was clean. read more

We had a great experience with this location and online ordering tonight. They had our order ready in time and filled our special requests. My husband forgot to tip , but we are thankful for the team's hard work. Made for an enjoyable evening at the park with family. Thanks y'all! read more

Jersey Mike's Subs - Fast Food Near Me - Raleigh, North Carolina

No issue on food but on whoever was working today. Placed an online order and came to pick up and called to see if they would do curbside as I had 2 screaming hungry kids in the car, employee said only if I had ordered on the app, I said I was unsure and he said he couldn't help even after locating my order than he couldn't bring it out because I didn't do it on the app ( I had already left a tip by the way). Brought the 2 kids inside and still an employee was useless on helping us locate the order. A simple act of service to help a mom would have gone a long way. Will not return. read more

I really like this jersey mikes location, it's a really convenient distance so I go there quite regularly. The manger is super nice and always has a really great attitude towards his customers. All the workers are really friendly and attentive. read more

I live near this store and it's excellent. Always quality food and good portions, staff is super nice and often goes out of their way to chat and make it a great experience. Highly recommend! read more

Recently opened where Quizno's used to be in the Harris Teeter shopping center. What you'd expect from Jersey Mike's. Friendly staff, decent subs. I'd give it 4 stars but the bread was a bit on the stale side tonight. read more

Jersey Mike's Subs - Modified #2: Salami, cappicola, and swiss; Mike's way with green peppers. - Fast Food Near Me - Raleigh, North Carolina

Disappointed as I order online and they advised 25% off but didnt apply to the cart. When I went in to discuss the matter, they would not compensate the deal. I am writing the corporate office as it is not indicated on the web site that its not offered online. read more

I get two Giant sandwiches here with alarming regularity, a cold roast beef w/bacon & a cheesesteak. The ingredients quality is excellent & actually reminiscent of New England sub shops. Love the pepper relish on my cheesesteak & the crew that doesn't balk at the eye popping amount of mayo on my roast beef! read more

Went in on a Tuesday at 6:45. Only 2 other customers in the store and they were just sitting at a table- no food. Find out they are waiting on bread to come out of the oven. No problem, I want a sub in a tub. One look at the slicer and I really considered leaving. It was filthy. Couldn't have been cleaned all day. Then I look at the glass shield and it has stuff caked on the glass, crumbs all around the counter... just not a good first impression. Salad was good - just can't get over the visual. Prefer Parkside Commons location! read more

Jersey Mike's does one thing McDonald's, burger king, chic-fil-a, bojangles, hardee's, subway, KFC and Smithfields Chicken doesn't do....Ask you to tip!! What am I tipping you for!?!? There's no table service. You don't bring refills. I clean my own table.For this reason I will not visit a Jersey Mike's again. It's very inappropriate to shove a screen in my face asking for tip. The cashier wouldn't even look up at me. I dont like being made to feel guilty for not tipping. Jersey Mike's should understand we're doing them a favor by patronizing their business.Not even a thank you. I'll pass them and go to Char Grill. Their food is just as good and they don't troll for tips. read more

Store is always clean , Staff always polite and friendly , food is good even tho as others have mentioned the bread can be a issue at times in regards to freshness . They keep it staffed , they keep it clean and they try hard . Love the locale ( and the banana peppers to ) 5 stars for me . Keep it up team ! read more

Madison is awesome I've only been here a few times she knows exactly what I like and how I want it

I've ordered from here several times, usually at night. I now know to NEVER ordered during lunch. Worst experience I've ever had at a Jersey Mike's. I place my order online, like I always have. It says it will be ready in 20 minutes. I arrived 18 minutes after I placed the order. They told me they were working on it and it was almost ready. There were 6 people in line. It was around 1:35pm so they were still a little busy from lunch and I understood. I sat down and waited. After completing every single order of the 6 customers in line they began working on my online order which was placed now, 45 minutes prior. Another customer walks in and they stop making mine to begin and complete that order as well. When I get home to serve the subs I realize that half of the order was wrong. COMPLETELY DISSATISFIED. NEVER GO THERE DURING LUNCH. I thought the point of online ordering was to ensure a timely 'ready when you arrive' kind of meal but apparently not at the Edwards Mill Jersey Mike's. read more

Wow!!!!! If I owned a place I would hire this staff!!! They by far over exceed our expectations

Great fast service. Came in with a large order during rush hour & they nailed it in record time! Great fresh subs that I expect from JM.

Just left, young man was very polite and took his time making my sandwich. Very clean. Thank you very much!

I don't see anything special about this place. A generic sub. Went today and couldn't believe 2 subs cost 25 bucks. That's insane for tasteless run of the mill sub. read more

Not only do I love jersey mikes, but this particular location is special to me. I'm a regular so I'm always greeted by everyone upon walking in. The staff is super friendly and always have smiles on their faces. They're such a joy to talk to and get my order right every time (sometimes I don't even need to tell them, they just know!) The food is always fresh, always! Hot or cold subs, it's all delicious. read more

the girl that was originally suppose to take my order had an attitude, she even told someone else to make my order. i was rushed my entire time and wasn't even given time to answer any questions they asked me regarding my sub. overall i didn't get the welcoming experience i would've gotten from any other jersey mikes . read more