I emailed corporate but I decided I should share my email here as well. While placing my order, I momentarily forgot to specify the size of the sub. Instead of simply asking for clarification, the cashier responded in a way that felt unprofessional and dismissive. She laughed, repeatedly stared at me, and shook her head while staring at me, which made me feel uncomfortable and embarrassed over what was a very minor mistake. Additionally, I noticed another employee who was adding toppings had her hair hanging down over the food and it was not pulled back or secured. This raised a food safety concern for me and added to my overall discomfort during the visit. I understand that working in food service can be stressful, but customers should be treated with basic courtesy, and food handling standards should be consistently followed. This experience was disappointing and not what I've come to expect from Jersey Mike's. I wanted to bring this to your attention in hopes that it can be addressed. I usually enjoy your food and service and hope this was an isolated incident. read more

I was never a huge Jersey Mike's fan until I came to this location, and now it's becoming my go-to sandwich spot. The shop is located in a plaza with plenty of parking, and is always clean with plenty of seating. The staff here is always incredibly friendly and takes the time to prepare your sandwich exactly as you want it, no matter how busy they are (and they always have people in there). I've had a variety of sandwiches here with no complaints, but I think their BLT is damn near perfect; it's got plenty of bacon and is one of the best BLTs I've ever had (get it Mike's Way with some cherry pepper relish, you won't regret it). An excellent sandwich experience that I can't get enough of! read more

I appreciate the quick and great customer service. I only had 30 minutes lunch so it was nice I didn't have to wait long in line. I've been soooo into sandwiches lately and I'm loving all the different options here. read more

Jersey Mike's Subs - Everything is so clean. - Fast Food Near Me - Orange, California

Thank you Chris for being so polite in answering my questions about the bacon on my sandwich. No wait time and my club sandwich was quickly prepared. Turkey ham and provolone combo will always be the best combo, sooooo good!! Also thank you Estefany for your smile and quick check out. Will definitely be back to try more sandwiches because I liked what I peeked on menu from the variety of cold and hot options! read more

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I really don't know what happen to the taste of these sandwiches? I remember them being so good but i did try a heated sub and it just wasn't the same.. it was so dry and it's a shame because I've gone to this locations for years. But the past couple times coming here the quality isn't the same.. it's a shame.. I'm not sure if I want to try one more time.. read more

Jersey Mike's Subs - Fast Food Near Me - Orange, California

THE WORST CUSTOMER SERVICE & THEY ARE THIEFS! I placed a order "ON THE JERSEY MIKE'S APP", not on a 3rd party app, so since I never received my ordered, I called Jersey Mike's to find out what happened, the first thing the shit head said was "oh, she picked it up", and I said who, I was told "I don't know, the girl". I said I never received it, which shit head said "it was my fault for using a 3rd party app. & that it's my problem", that's when things got heated! They offered not to replace it, nor refund it, once again said it was my fault for using the app., and it's my $39.00 Loss! Just so you know, this place has NO PROBLEM RIPPING PEOPLE OFF & KEEPING THE FUNDS, I WOULD NOT RECOMMEND OR BUY ANYTHING from this place - PERIOD!!!! read more

I placed an order at this Jersey Mike's for a company potluck. The morning I picked it up, it was neatly packed and the employees present were quick and kindly helped me. This location is clean and there is plenty of parking available in front of it. There truly is nothing like a Jersey Mike's order. The whole sandwich is so fresh with delicious ingredients. They were a hit at my Potluck and I plan to continue ordering from here. read more

Customer service exceeded expectations with how kind and understanding they are. Not only is the food they make here so good, but the staff as well. read more

I ordered the club sub on the app with chips. My co worker placed an order for the same thing. He went to pick up our order and when he came back we realized that he got the wrong chips and I didn't get my chips at all. When I called the store to kindly let them know that they forgot my chips the young girl on the other end immediately got upset and claimed she packed our online order correctly. I thought this was extremely rude and unprofessional. I asked to speak with a manager and she said she was gonna refund me the $2.50 for the chips. This occurred on 11/11/25 so it's been a total of 9 days and I still have not received my refund. The sandwich was delicious but I also asked for Oil & Vinegar on the side and of course they forgot to include that in my order as well. All i have to say is double check your order before leaving & be prepared to deal with some rude workers. read more

Jersey Mike's Subs - Copy of my receipt. - Fast Food Near Me - Orange, California

Let me tell you something, make sure to have a nice cold drink with you and kick your feet up as you read my review. 4 crew members Luis, Amy, Caesar and Natalie treated me and my two brothers and my dad like they knew us for years. I've never been treated so well at a jersey mikes before until today. Mike....give these people a raise right now! read more

Yummy sandwiches...It's worth to get all the sugar and fat. Lol...We enjoyed every bite of it...Giant Sub yum yum...Service is always great...These people work hard to make sure the customers aren't waiting too long despite the long line! The ambiance is chill and somehow crowded but everyone is focused to eat their delicious sandwiches so there is no complaints! There is plenty of parking outside! read more

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After a long day at the nearby hospital with my newborn daughter, I ordered some regular subs for the wife and I. When I picked up the order, they had surprised us with Giant sized subs instead. Excellent customer service. read more

I would like to say this location is amazing. I placed a last minute catering order and not only did they fulfill my order, Stephanie was amazing!!! I will definitely be back. read more

This is our usual mikes and often have great customer service but had a terrible experience today:( I believe her name was estefany, we started ordering , our second sandwhich was a mikes hot italian , she made a face and told us she hates making that specific sandwhich , we apologized but it was the one we wanted. We ordered our third sandwhich and she looked upset , she didn't ask if we wanted anything else and instead moved on to the customer next to us but we still had one more sandwich to order , she was rude and gave a sarcastic smile to the person next to us apologizing to her. The girl with tattoos and dyed hair that added the veggies was great and so was the girl at register. The employees are usually amazing but this girl made us very uncomfortable, sighed, and made sarcastic remarks. I usually never take time to write negative reviews but it was truly distasteful. We apologized to the girl at register in case our orders caused an inconvenience. Such a shame the others employees are amazing but this girl made my family and i uncomfortable to come back. Other than no tomato's I don't think we made very difficult orders so we apologize to the location if it seemed that way. read more

I placed an online order and realized I had made a mistake on one of the sandwiches. I called the store 30 minutes before the scheduled pick-up time, but the lady on the phone informed me that the order had already been prepared and couldn't be changed. The tone and response could have been more courteous, and it doesn't seem right to prepare an order that early. read more

The best! Right next to my apartment and the workers are so kind. Stephanie made my boyfriend's birthday so special and it was one of the highlights of his day was interacting the staff there!!! read more

I love their sandwiches for mi experience they taste so fresh and the bread is not hard nor soggy. The were really nice welcoming preparing my food that I even did a happy food dance while eating read more

Was 6 mins from closing and they had already turned their grill off. They advised me that they weren't closed but unable to provide me a sandwich that they sell because they didn't want to stay there and apparently clean the grill. Thanks guys! read more

First time coming to this location and got good service. I ordered the California club regular size and it was delicious. I like how the deli meats are sliced fresh with your order and this big staff member gave me a nice big serving of avocado on my sandwhich. Love the flavors of Turkey avocado and bacon. Yum especially Mikes way! So glad I stumbled on this location. Will be back again soon. read more

Totally fantastic and very well managed and crew works hard to keep us all happy and filled

We did a order pick up and I picked up early. They were done but both sandwiches were incredibly over sauced and the bread soggy. My husband had to eat his big kahuna meat with chips. Really disappointed since it was not busy and we usually order this at another Jersey mike location. read more

Jersey Mike's Subs - #56 Big Kahuna Cheese Steak - Fast Food Near Me - Orange, California

Food is good but the customer service was not a good experience. The lady at the front desk was short with me when I asked a clarifying question. Please be patient with your customers! read more

The place was clean and welcoming. The sandwiches came out great. I bought chocolate chip cookies and they were soft and warm. Definitely a pleasant lunch. read more

I've been starting to love JM recently but when I come to this location it always depends on who's working! There's 1 staff there that consistently messes up my orders- and I only do mobile orders. This time after mistaking my order, I asked to fix it with the correct bread but the new bread had hair -- that was like baked into it!! read more

Jersey Mike's Subs - Fast Food Near Me - Orange, California

I like the this place it's amazing is special place tha sandwiches are good but a little bit expensive I liked the service is good.

Great service I am a fan of Jersey mikes, as well as a friend of mine works there. Stephanie was busy counting the register and I can tell she was a little frustrated I only asked for a band aid and she immediately showed great customer service as well as changed her facial expressions for me and asked her coworker to get me the band aid again. I am very great full and now I'll always think about eating here. read more

Jersey Mike's Subs - The Jersey mikes in my review - Fast Food Near Me - Orange, California

Boring Bland Sandwich! I ordered the BLT on Line... The lettuce was mehhh (shredded lettuce is for Tacos), the Bacon looked hours old and burnt. .. You can't add an additional protein like Chicken or Turkey and apparently the only online cheese is provolone. This IS A SUB SHOP right?? Good Grief spend less and go-to Subway instead read more

I came to pick up 2 sandwiches for friends. The 2 girls in the pictures look like they just got out of bed and came in to work. They did not come across as friendly or welcoming at all. I was really annoyed. It was my first time at a Jersey Mike's and honestly I prefer going to Subway after today's experience. Who wants to walk in to a place and see sour faces? We all should be grateful to have a job, especially after all this covid situation where we all realized we can lose everything in a moment. I could barely hear them when they spoke since they were not trying to be heard and were not in the mood. I am SO annoyed with their attitudes. The girl with the faded blond hair RUDELY handed my the bag with my subs and didn't even bother to look at me. HORRIBLE EXPERIENCE! HORRIBLE ATTITUDES! They need to learn customer service skills ASAP or find another type of work if they don't like this one. read more

Great service and friendly employees! The location is always clean and sanitized! The location is always organized and clean. read more

Jersey Mike's Subs - Entrance - Fast Food Near Me - Orange, California

I eat Jersey Mike's all the time. But on 5/24 I ate the BEST California Sub ever. The sandwich was seasoned and loaded perfectly, as if I made it myself. I had to call the Jersey Mike's on Main Street in Santa Ana to ask who made this delicious sandwich. It was Jovanny! Jovanny you deserve a raise man, I give you all the kudos, great customer service and delicious subs. THANK YOU, I hope your boss sees this and acknowledges you for your great wor! read more

Sandwich was soggy, no fresh veggies were placed. The veggies were NASTY!!!! Never again!!!

Today's morning staff was rude and unhelpful especially the manager. I placed an online order for delivery and called to confirm the staff had seen my note under special instructions, first I was told my order was complete and I didn't place a note, then I was told they were busy and I should have called sooner. I asked if they followed my instructions, they didn't, so I asked if it would be fixed. After asking multiple times if my order would be fixed I was told they would fix it as best as they could. What does that even mean? You either fix the order or you don't. I will not use this location, I'm very disappointed with the way I was spoken too. read more

Disappointing to say the least. We love JM but this location had awful customer service. There were three young women working and no one in line ahead of us. They were obviously working on online orders, but no one greeted us. I stood by the young woman slicing meat and cheese and while she looked up at me and made eye contact 3 times, she never said anything. I finally jumped in and just placed my order. While I was waiting for the topping person to ask me what we would like on our sandwiches, the third woman by the register calls over to me asking if I want any drinks. I literally said, "Are you talking to me?" Since no one had spoken to me until this point. The food was as it is, and at least prepared fresh and tasted on par, but I'd go to any of the other locations around if you want to be treated like you are there in person. read more

The food is fine. The lady making the sandwiches was so rude. I couldn't even say what I wanted as she was grabbing the next things. Then she says so these sandwiches are both mikes way I said no one doesn't have onions and she rolled her eyes and was clearly annoyed. Perhaps she should take a course in customer service. read more

The manager has horrible customer service. She made a mistake with my order and instead of owning it she acted like it was my fault. I would never recommend this location unless you want someone with a bad attitude to help you. Wrote into customer service and they did not even contact or email me back. All around the customer service between corporate and this location very bad. I am in customer service and this is the way you lose business. read more

Just went in for some sandwiches. Guys there were very rude and unfriendly. Last time I go in there.

8:15pm Place closes at 9... plenty of time for me to come and place an order.. lol I was given the ugliest look when I arrived.. rude rude rude.. I HATE COMING HERE! read more

I've been coming to this Jersey Mike's for years and I've tried a handful of their menu items. Overall, I'd say my rating for them ends up around 4/5, because it's been more good than bad. It can be pretty hit or miss. Pros: I love the mobile ordering feature, it makes it easy to pick up lunch in a hurry. I also love that they have Pepsi products. Lastly, I appreciate how they slice the deli meat and cheese in front of you when you order so you know it's as fresh as possible. Cons: the quality of the food can be hit or miss. I stopped ordering avocado on my sandwiches because one time I bit into the avocado "stem" or cap which found its way into my sandwich from this location. Also, when you place an online order, you can't order a fountain soda, only bottles. I wish they would change this because I prefer fountain soda and I always have to order it separately when I get there. If you're not counting calories, I recommend the Mike's Famous Philly or Cali Club Sub. If you are, the turkey/provolone is a good option. If you're gluten-free, they have gluten free buns, or you can get your sub in a "tub" with no bun (picture attached), but I find that it's not nearly as good in a tub. read more

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This place sucks how do u not take 100 dollar bills with orders over 50 doller stephanie the manager has made this rule when other stores do take 100 .won't be coming back here and will be telling all my friends not to go there. With stephanie as manager no wonder they have a 3 star rating read more

Will not be coming to this location anytime soon as long as the girl with glasses works there. she was so rude i wish i got her name so i could call her out. if i could leave 0 stars i would. the way she spoke to her team left a sour taste in my mouth, i don't know if she's a manager or lead or whatever, but her vibe really gave off mean and bitter. i almost felt bad eating the sandwich i got, but i really liked the young man who helped me out and made it, so i ate the sandwich. read more