I have been coming to this flame broiler for a few months now. They recently have been under new ownership and the whole store has done a complete 180. Their customer service has drastically improved, I am actually being greeted and welcomed by who I believe is the new owner. I think he mentioned his name is Gazi. It's heartwarming to receive the same hospitality you would from a small mom and pop spot, but at a chain restaurant. The store also seems to be much more clean than it was before. As someone who is picky about cleanliness in restaurants, I have noticed them doing more to keep the floors and tables cleaner. Most importantly, I've noticed the veggies and avocados are a bit fresher than usual. Out of the few flame broilers in the area, they have all been okay but I think this location has become my new favorite spot for my lunch breaks. I will definitely be coming to this location more often! read more

Flame Broiler - 5 oz. Regular Half and Half Bowl with white rice, veggies, and fresh avocado! - Fast Food Near Me - Santa Ana, California

Worst flame broiler I've been to and that's coming from someone who is obsessed with their bowls... found this location near my new job area and thought it was perfect because others stores close at 8pm but this store closes at 8:45pm however they NEVER answer the phone. EVER. There's a reason people call instead of ordering online. Not very professional I doubt this place cares about this review but here are my two cents. Answer the phone. That's it thanks. read more

Haven't been to a flame broiler restaurant in a long time. Decided to stop here to grab some grub for my folks. I was pleasantly surprised. They have clean interior and decent restrooms. They have two entrances so that is helpful. And the staff were friendly and offer fast service. What surprised me was that they now offer hot wings and Korean style flavors to go along with your bowl like kimchi. Definitely going back. read more

I went in for a quick lunch pickup. My order was taken by someone noted on the receipt as 'Gee.' She appeared to be a young girl, dressed inappropriately for work, and was quite rude. I may have been one of only two women in the restaurant, so I'm unsure of how she treated the other woman, however, she was very nice to all the men. She called out their orders and thanked them for their purchases. When I received my order, it was just tossed to me with no words exchanged. I noticed I didn't have a fork or napkin, so I asked for them. Without even looking at me, she handed me a fork and napkin over her shoulder; her long nails were unflattering. These employees need to understand that business is business, and there is a time and place for different ways of dressing and behaving. I regret spending my hard-earned money here, and now I'm concerned that the cook may have done something unpleasant to my food per her request. Unbelievable. read more

Came during my break for some food since I just started working in the area. The girl who attended me was by herself and I was a bit skeptical but she handled it very well. My veggies were soft and the chicken was well done like I asked ! Thanks I'll be coming back just to see her again read more

GREAT portioning for what I am paying for. . Plenty of rice and protein . I found a new bowl spot.

Great experience! Super friendly staff ! And very clean place me and my husband came and got 2 chicken bowls and enjoyed the vibe in here ! Keep it up thank you read more

Flame Broiler - Chicken bowl with white rice - Fast Food Near Me - Santa Ana, California

I ate most of it haha i got greedy before taking the pic but this is by far the best service and food from flame broiler i really like this location! The owner is super generous and nice read more

Flame Broiler - Tofu white rice bowl - Fast Food Near Me - Santa Ana, California

They actually give you extra meat when you pay for it. Waba grill is always stingy. If you care about good protein portions...this is your place. read more

I was in the area and hungry. Flame broiler was the first place I saw so I decided to get a chicken bowl. I've been to other locations but this one was pretty bad. I could tell the chicken was super old and dry. Probably from the day before or even older. I understand you have to precook the chicken but you don't have to cook couple days in advance. This is an easy fix, quality control read more

Flame Broiler - Chicken bowl - Fast Food Near Me - Santa Ana, California

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You really can't go wrong with a chicken bowl...but this location is seriously one of the worst. & ONLY BECAUSE OF the costumer service. It's sad because I work right down the street and frequent this location at least 4x a month... but costumer service is awful! I've had the same cashier time after time and I always try to ignore her rude attitude but someone needs to do something about it. I made a comment on how it was rude to put and leave my money on the counter instead of handing it to me as I did to her and she just looked at me and turned around. I then asked her for her name and she said "look at your receipt". I receive my food and ask her for her manangers name and she continues to walk away and replies "we don't have a manager". Sorry lady, but I'm not stupid. The cook RUBEN clearly sees I'm annoyed and asks me if everything was okay so I ask about the manager and he gives me his name. He then asked if something was wrong so I proceed to tell him about the lady "GEE" always having an attitude and he seems sincere and apologizes on her behalf. Honestly, just because of his courtesy and costumer service this man deserves a raise he asked about my food and I told him there's no complain there. Regardless. According to my receipt her name is GEE. If management can please do something about her, that'd be great! read more

Flame Broiler - All white meat mini chicken bowl with veggies and avocado! - Fast Food Near Me - Santa Ana, California

A+ for customer service. On Jan 25 at 4:30pm Jose and another lady where at the from register they were super kind, helpful, and efficient! Although it was busy the line didn't take long and the orders came out quick. Will be coming back again. read more

Flame Broiler - a plastic container of food - Fast Food Near Me - Santa Ana, California

I gave thumbs up for this company to add organic non-gmo tofu to their broiler protein. Yay! I have been to Flame Broiler 2 times since then and I will be back again. I didn't know they serve brown rice. So the bowl with brown rice, broiled organic tofu, vegetables, and sauces is really healthy. I believe their stuff is non-gmo. I believe the bowl is around 600 calories and 450 mg sodium. Kudos! Also, the bowl has 5 oz of protein. The organic tofu bowl is filling and tasty. Loving it. Please keep up the good work. read more

Flame Broiler - Bowl with organic non-gmo tofu, brown rice, veggies, and sauces. - Fast Food Near Me - Santa Ana, California

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This place is obviously my favorite but not quite at this specific location. Why? Because of this so-called employee with horrible "customer service". She's super rude and has such a smart ass response I've seen it with other customers as I sat here and observed. I would give 5 stars, but the customer service really needs work with her. read more

Flame Broiler - Fast Food Near Me - Santa Ana, California

The staff was friendly! The food was okay... maybe the meats needed more flavor.. they tasted a bit dry.

First time at this location it was actually a cool spot with parking the back of the restaurant. I ordered the combo chicken & beef was so yummy. The staff was great the restaurant was clean and well kept. Will return if I am ever in Santa Ana in the future read more

Flame Broiler - Fast Food Near Me - Santa Ana, California

"A Flame Broiler by any other name...would not be a Flame Broiler, duh! Which brings me to this one. Perhaps they should have called this "The Ultimate Flame Broiler" or "Flame Broiler Premium" not only because it tastes great (as it should) but I feel the customer service got bumped up. I've worked in the area and I have always come here for lunch and ordered my usual but this time around I was greeted differently. Was it a new employee ? Management ? Well turns out it was new management, so why not give my continued support? I'm an advocate for great service , even if the food was just "par". Ive received great service in the past and at times, addressed by my name; just tricks of the trade put to use. Which brings me to this location. There's parking available in the back and a convenient entrance so no need to walk around to the front. The place is clean, I was greeted and my order came out in no time! As I was eating I was approached by a man and asked how everything was and if I needed anything. I sparked up a conversation and found out the place was under new management. It was a simple experience but it's always a plus to be greeted and followed up. This place got an extra star for even saying goodbye in which I've returned a few more times ! read more

Horrible. There was a bug in one of my beef bowls I wish I could post the pictures I took. I will never go here again. It makes me wonder what is going on in that kitchen. I called back the store kept telling me the manger wasnt in. It took 2 days for me to talk to a manger and when I did the manager said he doesn't understand how that could happen. He then questioned me about whether I got vegetables because that could be the only how a bug got in my bowl. So he basically admitted that they've had bugs before, but still gave me a hard time. He only gave me a refund for one bowl. I am never going here again. read more

Flame Broiler - Bug in my food - Fast Food Near Me - Santa Ana, California

I love the food but the customer service was horrible. Not a smile, not a "hi welcome". It honestly felt almost unreal because I'm used to friendly faces and welcoming vibes. The energy in there was shot dead. Then she turned around and was looking at herself on her phone and was posing as if she was going to take a picture of herself. I'm sorry but the customer service was shameful. Please work better at it Adileni. read more

This is probably my least favorite Flame Broiler. The restrooms ALWAYS have an OUT OF ORDER sign. I think the staff simply doesn't want to allow diners to access the restrooms. I generally order the mini chicken bowl with veggies. It skimps on the chicken and fills up the bowl with veggies to give it an illusion of generosity. read more

A five-star review for a Flame Broiler? No, really, I'm serious. This place just gets it. Take a clean, comfortable location, add great customer service, and provide fresh, affordable food. What do you get? Happy customers. This Flame Broiler is located near the intersection of E. 17th and Main. Look for the Norm's Diner. The parking lot is located behind the restaurant and, unfortunately, doesn't have a whole lot of parking. Luckily, I've always found a spot. I usually get the beef bowl or the beef plate with veggies. The regular beef bowl is only $5.94! It's served with a mountain of rice and lots of tender beef. The green onions add a nice kick, so be sure to get them with your bowl. Add a little spicy or magic sauce and you have a great meal on your hands. The beef plate with veggies is similar to the bowl, but offers a little more variety since it's served with cole slaw, veggies, and orange slices. With the additional veggies, I believe it comes out to $7.95. This is an excellent place to enjoy delicious food without burdening your wallet or diet. Here are a few things to note... -Add veggies to any plate for $0.50 -Add white meat chicken for $1.50 -No extra charge for brown rice! -No charge for extra onions -Most bowls are around 600 calories -Most plates are around 800 calories -No trans fats! Keep up the good work! ^__^ read more

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Delicious & quick! Was kindly greeted upon entering and promptly served. Restaurant is very clean.

DO NOT EAT HERE!!! MOLD IN FOOD! I had ordered food to go, a chicken plate which included an orange. I put the orange on my little ones plate along with a portion of the meal. After a minute or so my husband noticed that there was mold on the orange! Yuck! Luckily it had not been eaten yet but all the other food had touched it and was contaminated. :( I am also pregnant, if I had gotten sick from it my baby could've died!! I called them up to let them know and they told me to come back for a refund. I was unable to go that same day so I went back the following day. When I got there they asked for the receipt which I couldn't find. They said they told the person on the phone that they needed it. I was the one who called, they didn't tell me that. They said they were unable to refund me without the receipt. They then told me, it was not me who they sold it to!!! They distinctly remember it was someone else. I eventually dug through my wallet and found it. At that point they refused to even refund me the tax on the food I was unable to eat!!!! Worst experience ever!!!! No wonder this place is always empty!!! read more

Flame Broiler - Moldy Orange from chicken plate!!! - Fast Food Near Me - Santa Ana, California

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I am not new to the Flame Broiler, but this location is my favorite for these reasons: 1. the cashier is always friendly. 2. the owner guy is just as friendly, taking time to make sure the order is correct, and makes sure to ask you to come back again. 3. this location does NOT charge extra for brown rice. The other ones I've been to does!! 50c 4. They'll deliver for free!! I go to this location at least 4x's a month, and never had a problem with my order. I'll even drive to this location to pick up food on my way home, rather than stopping by the one in Fullerton, which is only a few blocks from my home. read more

I ordered them through uber eats and they had my order delivered super quick. Their tofu bowl hit the spot, I added avocado and they were generous with the slices. Not only was that a pleasant surprise but so was the thank you note!! Thank you whoever wrote that it made me smile. This experience is 10/10!!!!!! read more

Flame Broiler - Tofu bowl with avocado - Fast Food Near Me - Santa Ana, California

My husband and I love the organic tofu bowls but usually the tofu is not as well cooked as we would like (at other flame broiler locations). The cook at this location made the absolute best tofu bowls we have had! He really put extra care and time making sure he didn't burn it but got nice crispy grill marks all around! It was perfect. We have 3 different flame broiler locations that are the same distance from our house, but this experience sealed this location as our new go-to when we want our tofu bowl fix! They also had super fresh watermelon for sale which made the most delicious dessert! 5 stars for excellent customer service and food quality. read more

Flame Broiler - a bowl of chicken and rice - Fast Food Near Me - Santa Ana, California

Excellent customer service from Jose. He was very quick and thorough with my order, as well as very professional. Offering to angle the tv so I could watch the game. Went for some fast food but got Excellent hospitality. Wasn't expecting that. Thanks again! read more

They are no longer cooking to order,but cooking earlier and keeping in a container The chicken then becomes tough. Who knows how long it has been in the container I go there all the time My last couple of times the chicken was tough and dry I may not return if the chicken is not cooked to order read more

This is my favorite flame broiler. It's run by some very nice people that are authentic and always provide a warm greeting and ample servings of delicious fresh food. The restaurant is always clean front and back. read more

This place never dissapoints. I decided to check this place out after having had a bad experience at Mos 2 down the street, and I was pleasantly surprised. First of all, the employees here are always friendly... I mean Always. The food is great and they give you several options and don't charge you for substitutions. I usually call in my order and pick it up, but I hear they deliver for free. read more

Flame Broiler - They have bendy-straws!!! - Fast Food Near Me - Santa Ana, California

For several years, I have been coming to this Flame Broiler location. It is a little further for me to drive, but the chicken, the service, the cleanliness are, by far, worth the drive. Better than any other FB I have ever been to. Top notch consistently good experiences. read more

Lately I've been eating here a lot. Either the food is very good, or I'm too lazy to cook - maybe it's a combination of the two ;-) I consider this one of the best fast food options around - it's quick, inexpensive, and tasty, and healthy. Even better - Flame Broiler is easier on your waistline and arteries than both pizza and burgers :-) read more

Flame broiler is absolute fire! It's super health, very fast, and well priced. Jay helped me out and he was friendly and suggested the meal which saved me money. I will be back. Thank you. read more

I have recently been going to this Flame Broiler as the one closer to my work closed. This location is clean and food comes out hot and fast. My only complaint is that the charge extra for a veggie base. I have been to several other Flame Broilers and never been charged for this. It seems a little ridiculous to charge for one of the basic options on the menu. read more

Very impressed! I am a total noob to all these new bowl joints poppin up these days. I've always been reluctant to stray from Yoshinoya but armed with a coupon, I decided to finally check out another joint with white bowls and orange writing in Flame Broiler. I got the Works: half chicken, half beef with rice and vegetables underneath. I love how they let you get brown rice here and not charge you extra! I wish Yosh would do this too! The bowl was topped so much that it was a challenge in trying to eat it. I don't know if I got hooked up or if this is normal since it was my first time at a Flame Broiler, but I wish the food was served in a rectangular flat container instead of the bowl because it was nearly impossible to eat rice, meat, vegetables at the same time. A cube of chicken would topple down the mound of meat everytime I made a wrong move; it was like playing jenga with food! I guess if my only complaint is getting a fat bowl, that's not too bad. The food itself was good; don't forget to add some magic sauce. The self-serve hot sauce is yuck, so ask for the sriracha they keep next to the register. Service is excellent and the place is super clean. Great first time experience at this chain. read more

LIke other yelpers have said before, this Flame Broiler never disappoints. Whether you get a chicken bowl, beef bowl, combination bowl or whatever its just 5.35. And if you want to substitute white rice for brown there is no charge. This is awesome especially since the Flame Broiler in Orange has different prices for each bowl, they charge you to substitute brown rice aaaaand they also charge you an extra $1.50 to pay with a card. The Santa Ana Flame Broiler is the business haha. I always leave satisfied and my combo bowl is always delicious. read more

My 2nd all-time must stop by favorite place to eat in the OC! I have to give respect to the Flame Broiler on Brookhurst for getting me addicted to the food. When I used to live in Costa Mesa several years ago, I got myself, my best friend, his roommates, and their girlfriends hooked on this place. The hot hot grill gave the chicken and beef that good sear that helps seal in the juices, the bed of fluffy rice provided the heft and substance that goes great with properly grilled meats, and of course I love the fact that I could overdose on as much chopped green onion as I wanted on my bowl. At the time it was such a great alternative to the fast food options out there and remains so til today. And since I'm Asian, I loves me some good rice bowl! But since I've not been to the Brookhurst location since I moved away, I have to give props to the E. 17th Street Flame Broiler. Whenever I drive through the area, I try to make it a point to stop by as they're conveniently located off a quiet side street behind a gas station. I've been going here for the last 2-3 years and they never dissappoint. Today was no exception! I came by to get my fix and lo and behold, something I've never seen before... *wait for it* *wait for it* ... they have MINI bowls! Half the size of the regular bowl, still tasty as hell. While they sell it at the same price, your drink comes included in the fee. Now I love me the regular size, but I've been trying to portion control my meals and I realize eating a lot of rice can make you fat (there's also genetics involved but that's a topic for a completely different review site). So I'm glad they now give you the option to add as much or as little sauce as you like (I like it sans sauce) and that I can control the portion size. I gotta tell ya'll - fast food rice bowl at its finest. read more

The flame broil burger is a favorite! I really enjoy the no contact delivery options they now offer! The food can be a bit prcey but the portions are reasonable. read more

If you are planning on stopping by at this location half an hour before closing time be ready to be treated like a credit card thief for a single bowl of rice and chicken that's what I ordered and as I pulled out my debit card to pay when I handed the card over to the cashier he said he mumbled something before saying he wasn't able to take it and right after that asked me for an ID to check the name on the card for a single bowl that's less than 10 dollars that's unbelievable I wonder if I really looked that much of a thief to that person because I've been to this location before and I have never been asked for my ID to pay for my bowl of food. read more

My first time at this place: Phoned in my order of The Works bowl with brown rice and white meat. They told me it would be 10 min. So I got there in 10 min and my order wasn't ready. They haven't even made it. Waited an extra 7 min. Recieved my order and dashed out of there in a hurry to get back to work. When I got back to work, I realized that they forgot to put the beef in the bowl! I called them and complained and the lady said I can either have a refund or they can give me a side of beef if I came back. Before I even made my choice, she asked for my name so I gave it to her and she said ok I'll have a side of beef waiting here for you when you come. How long is that side of beef going to wait for me and how does she know what time I was coming, if that? None the less, the food that I did get was as expected, which is a GOOD thing. I will try this place one more time, when I'm not in a rush. read more