We've eaten here 1-2 times a week since opening- at peak meal times it can be very busy and chaotic between their mobile and in-store orders. The food has always been fresh and well made. The employees have most always been friendly even when overwhelmed with orders and work swiftly to get orders out. However, that friendly atmosphere changed today with Ms. Leslie who is apparently a "manager".
We ordered two #4 bowls- and immediately received a "go to hell" look from Leslie like she was annoyed. In the midst of ordering, everybody's phones went off for an amber alert. Leslie reached into her pocket with gloved hands, messed with her phone, stuck her phone back in her pocket and then reached into the lettuce with the same gloved hand and placed lettuce in our bowls.
My husband then kindly advised both bowls would be "mikes way" but with no onion or tomato on one. Leslie looked up and said "I just do the meat! You can tell them when they make it!" My husband immediately left the store as to not cause a scene for how rude she was.
A young man who I think was new (as I'd never seen him before), dressed our bowls. He first started to chop the meat. Leslie had come from behind the counter standing near me, and saw him chopping the meat first. She muttered something to him, then went behind the counter and very sternly told him "the meat goes on last!". I very quickly spoke up, looked at her and said there was no issue and it was fine. This young man was kind and professional throughout the entire process. (Our bowls were perfect!)
As for the meat going on last? Since when?? I order a bowl EVERY time I'm in and EVERY time the meat goes on first! If the meat is "supposed" to go on last, I will always make sure the meat goes on first.
As the same young man rang up my food to pay, I reassured him everything was fine and explained that EVERY time they put the meat on first so I don't know what that woman is talking about!
I asked for this woman's name as the entire staff seemed on edge with her. They were very hesitant to give her name. I somewhat demanded her name, asking for somebody to give me her name and another young man asked whose name I wanted- he said it was Leslie. He asked if everything was okay? I thanked him and exited the store.
Leslie was extremely rude and unprofessional the entire time we were there. If this is your manager- please reevaluate who you've hired. The way she snapped at my husband causing him to walk out is unacceptable. The way she spoke to the employee was unprofessional. There's a right way and a wrong way to teach- and this wasn't it. I would hate to see how she speaks to employees when there are no customers. And lastly, the lack of food safety from a "manager" is appalling and extremely concerning. I should have stopped her and requested ALL the lettuce be tossed for the safety of all customers. Shame on me for not speaking up. I haven't worked in food services for over 20+ years, and that's just the basics- she should absolutely know better.
I'm not saying we won't return, but I sure hope Leslie has a better attitude if we cross paths again, and I recommend that she either take or renew her food handlers permit promptly because she seems to have forgotten the very basics. read more